User feedback for Wow Tech Group shows consistent praise for product materials, range and packaging alongside frequent positive reports of replacements or refunds when defects occur. Recurring negative themes include app connectivity problems (pairing and remote use) and cases of delayed or missing shipments where customers experienced difficulty contacting support. Several reviews highlight quick, helpful resolutions from customer service, while others point to broken contact links or long response times; this split suggests inconsistent support experiences. Prospective buyers should weigh strong product and material quality against reported app and delivery issues, and consider warranty and return policies before purchasing.
Examples from available reviews (Jan 2023 – Feb 2026).
Bought Melt 2 that didn't connect to my partner's phone for remote use.
“I bought the Melt 2 and it didn’t connect to my partners phone.”
Customer service replaced a faulty toy free of charge and resolved issue.
“Customer service sent me a new one free of charge”
Product is good but the app is buggy and fails to connect.
“Good product....app totally sucks .very buggy and hard to connect.”
Great product range, consistent manufacturing, and reliable remote-control technology.
“Consistently well manufactured and professionally presented along with reliable tech for remote control”
Many reviewers report responsive service and prompt order fulfilment or replacements, while a notable minority describe delayed or unhelpful support and unresolved delivery problems.
Some customers cite competitive pricing and free shipping as positives; a few report losing money due to non‑delivered orders or denied refunds.
Website navigation and setup are often praised, but multiple reviewers report app connectivity issues, pairing problems and buggy behaviour after updates.
Many reviews describe good materials, reliable build and a broad product range; isolated reports note specific model failures or declines in performance over time.
Some customers describe clear, helpful responses and refunds; others report broken contact links, slow replies or ineffective chatbot support during delivery issues.
Overall experiences vary: a substantial portion are satisfied with products and service, while a significant group reports app, shipping or support problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (52) · Collected.reviews (1) · Quotes shortened · As of: February 2026
App won't connect for long-distance use and Nova 2 is too intense.
“App doesn't work to connect us unfortunately.”
Enjoyed using the product; customer care quickly resolved an app issue.
“Had once an issue with the app, customer care helped immediately”
EVRI delayed the parcel and delivery to a parcel shop caused issues.
“EVRI had the parcel for a long time before delivering it to a parcel shop”
They have an excellent range of toys.
“Excellent range of toys ❤️”
Costly but feels premium and performs well for couples.
“Costly - but good.”
Makes long distance relationships easier and more fun.
“Makes long distance relationships easier and more fun.”
Customer service eventually sent another remote after a slow reply.
“they are sending another remote.”
Connection via controller or app is unreliable, making it disappointing.
“connecting to the device either through the controller or app is unreliable”
Partner control requests never arrive, so remote control never works.
“Can chat but request for control of toy is never received.”
Product not shipped and customer support unresponsive; chatbot fails.
“AI Chatbot doesn't work either and can't find my order.”
Smooth purchase with discreet packaging and reasonably quiet product use.
“The box was discreet, and shipping was fairly fast.”
Hardware is okay but the app is unreliable and needs constant re-pairing.
“Hardware if fine, app and user experience is trash.”
Item works but the app frequently loses connection during use.
“we lose connection almost everytime time we pair up”
Simple shopping and smooth, on-time delivery experience.
“Simple shopping experience, no-hassle during delivery, arrived on time!”
Dispatched and delivered on time with tracking; toys of outstanding quality.
“The Toys was dispatched and delivered on time, full tracking provided”
Reviewer described their experience as excellent.
“Excellent!”
No issues receiving the item; vibrator quality is mid-tier and solid for cost.
“No issues receiving the item.”
Toys had connectivity issues and customer service was slow or unresponsive.
“The toys I had gotten had connectivity issues”
Long-distance features do not work and the device keeps disconnecting.
“However this does not work at all, keeps disconnecting”
Fast, efficient service from the company.
“Fastc efficient service”
Product isn't the same as the one bought five years ago.
“Not the same as the first one I bought five years ago!”
Product is good but the app is buggy and fails to connect.
“Good product....app totally sucks .very buggy and hard to connect.”
We-Vibe's customer service was very good.
“We-Vibe's customer service is very good.”
Wife preferred the previous model over this one.
“Wife liked the old one better.”
Easy to choose products, helpful videos, and orders filled promptly.
“Very easy to choose what products are availible.”
Company did not respond to my query.
“Awful not responding to query”
Bought Melt 2 that didn't connect to my partner's phone for remote use.
“I bought the Melt 2 and it didn’t connect to my partners phone.”
Delivery problems and unresponsive customer support left me without my item.
“no item, no reason for the delay or the return to sender, and no update from we-vibe.”
Customer service replaced a faulty toy free of charge and resolved issue.
“Customer service sent me a new one free of charge”
Easy website, premium body-safe products, and straightforward app syncing.
“Top quality products, made from premium body-safe materials.”
Very happy with the Nova 2; app was not used by reviewer.
“Amazing!!! Very very happy with it.”
Products are great but there is limited product range for men.
“Their products are great but I wish there was more of a range of products for men.”
Customer refunded after a stolen package and continued purchasing happily.
“the team at wevibe are fabulous!”
Order never arrived and customer service refused refund or replacement.
“don't buy here is a total SCAM!”
Shipping confirmation was missing and customer service response was delayed.
“The company could stand to improve communication.”
App update broke partner connection, making the product unusable for couples.
“Since the update, the app no longer connects to my partner, which is the primary USP of this product.”
Company replaced an unsatisfactory product and uses comfortable materials.
“they replaced it with something of equal-to-lesser value!”
Absolutely loves the Nova 2 and would thoroughly recommend it.
“Absolutely love the Nova 2!!!”
Great product range, consistent manufacturing, and reliable remote-control technology.
“Consistently well manufactured and professionally presented along with reliable tech for remote control”
Fast, discreet delivery with attractive packaging.
“Amazing! Fast, discreet, gorgeous packaging!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Wow Tech Group operates in the intimate-wellness and adult-toy market as a manufacturer and online retailer of consumer intimate products. Consumers searching reviews typically look for information on product reliability, app connectivity, shipping and customer support related to these types of devices. This summary focuses on aggregated user feedback to help shoppers evaluate product quality, app experience, shipping and post‑purchase support.