Reviews Analyzed
21
We Collect & Analyze Reviews
X Suit
Experiences & Reviews
X Suit is a clothing brand offering ready-to-wear suits and related apparel sold through an online storefront. Shoppers commonly evaluate X Suit for fit, fabric composition, returns and customer support. This summary consolidates verified customer reviews so shoppers can compare service, product quality, and post-purchase experiences.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
23d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers report prompt, helpful order handling and exchanges; a minority describe failed refunds, denied returns, or rude responses.
Share of mentions
Strong
20%
💰
Value for money
Several customers state the suits offer good value for price, while a few dispute advertised fabric or feel misled by materials.
Share of mentions
Mixed
5%
⚡
User experience
Website fitting tools and an exchange/returns portal are frequently praised for ease; reviewers cite clear sizing guidance and fast replacements.
Share of mentions
Strong
8%
🔧
Product quality
Many reviews highlight good fit, durable construction, and travel-ready performance; some report defects, loose buttons, zipper issues, or fabric mismatch.
Share of mentions
Mixed
20%
📞
Communication
Most customers describe quick, polite email support and named agents who resolve issues; a few report unresponsive or non-working contact channels.
Share of mentions
Strong
19%
⭐
Overall experience
A majority report positive purchases, repeat buying and successful exchanges; a minority report unresolved refunds or returns problems affecting satisfaction.
Share of mentions
Strong
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Xshirt
"I am writing this review to help future customers who might have similar situations. I do not like it when I make a purchase and I feel like I was ripped off. If you don't want to find yourself in my situation too, then this is for you.
I recently bought xShirt from Xsuit.com and the one I bought looked great in the photo, but when I got it in person, it didn't fit at all. The quality of materials also did not look that good. After considering my options, I decided to return it back.
Unfortunately, I got scammed and never received my refund. I tried to contact them through email and phone calls but when it comes to refunding your money, they are very unprofessional and also quite rude when it comes to this matter.
Don't shop at Xsuit.com! You will get scammed or your money will be stuck.
"
Martin J
Collected.reviews
Nov 23, 2021
Featured for: detailed refund and product complaint
Horrible customer service
"Horrible customer service. I ordered a new hacket and it came with two marks on it and after wearing it 2 times the button is loose because the back p..."
justin donovan
Trustpilot
Oct 01, 2025
Featured for: defect and rejected exchange
Their customer experience is a dream!
"The customer service experience is really really good. Usually I don't like this email to email thing but they respond pretty quickly and are on top o..."
Jon W.
Trustpilot
Oct 01, 2025
Featured for: praises portal and customer experience
Great suits and shirts!
"Great suits and shirts. I have been thoroughly impressed by the overall quality of the suits and shirts. Excellent value. The customer service is also..."
Brenton Weathers
Trustpilot
Oct 01, 2025
Featured for: mentions value, quality, quick support
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
Jimmy Peters
trustpilot.com
Oct 01, 2025
Great suits
...
T
Thomas Matzke
trustpilot.com
Oct 01, 2025
Great service!!!!
Maria that helped me process an exchange was fantastic! I explained I needed to make sure I got my replacement before a sp...
C
Carlos Montenegro
trustpilot.com
Oct 01, 2025
I own 5 of their suits and I love them
I own 5 of their suits and I love them, the quality finish is excellent plus they are truly machine washable I will buy more they hol...
S
Sloan
trustpilot.com
Oct 01, 2025
CAN'T EXCHANGE THE JACKET
I needed to return the jacket. The customer service bot Maria, supportATxsuitDOTcom is a NON-WORKING - EMAIL ADDRESS. I cannot get customer support to...
j
jon acosta
trustpilot.com
Oct 01, 2025
The suit came in a timely manner and…
The suit came in a timely manner and was beautifully packaged. The fitting assistance on the web site helped me get my suit properly fitted the first...
T
Tony
trustpilot.com
Oct 01, 2025
How nice everyone who email me is how…
How nice everyone who email me is how attenti...
D
Daniel
trustpilot.com
Oct 01, 2025
I ordered the wrong suit..
I placed my order for a suit, and realized that I ordered the wrong color. I quickly email - it was late at night - and had a response pretty early in...
J
Jefferson Stallcup
trustpilot.com
Oct 01, 2025
Ordered a suit based on my normal…
Ordered a suit based on my normal tshirt and dress shirt sizes. When the suit arrived, th...
S
Scott Mullan
trustpilot.com
Oct 01, 2025
I always buy custom suits and will buy XSuits moving forward..,
I always buy custom suits, but they don’t travel well internationally. I ordered a X suit and love the fabric stretch, feel and details like pick stic...
A
Anthony Carlino
trustpilot.com
Oct 01, 2025
I usually don’t write reviews
I usually don’t write reviews, but I felt compelled to share my experience with Ex. I have been a loyal customer of several major clothing brands for...
M
Michael P
trustpilot.com
Oct 01, 2025
Quality of the xSuit is amazing
Quality of the xSuit is amazing. Could not be happier with the fit. The customer service t...
B
Brenton Weathers
trustpilot.com
Oct 01, 2025
Great suits and shirts!
Great suits and shirts. I have been thoroughly impressed by the overall quality of the suits and shirts. Excellent value. The customer service is also...
E
Ernesto Castagna
trustpilot.com
Oct 01, 2025
Worth every penny.
This is my second XSuit, purchased specificity for my wedding. The style, feel, and over all quality of XSuit has made me a cust...
H
Hank
trustpilot.com
Oct 01, 2025
Excellent suit and customer service
During my first attempt to order, the website crashed before I was able to check the final sizes. I then placed another order. Unfortunately, the firs...
C
Chadwick Adams
trustpilot.com
Oct 01, 2025
I wasn’t sure about ordering a suit online
Man I honestly wasn’t so sure this was going to be the right choice and it was more than I wanted to spend. But I pulled the trigger and ordered on a...
J
Jon W.
trustpilot.com
Oct 01, 2025
Their customer experience is a dream!
The customer service experience is really really good. Usually I don't like this email to email thing but they respond pretty quickly and are on top o...
J
Jonathan
trustpilot.com
Oct 01, 2025
X Suit is the only product for me
X Suit is the only product for me. It doesn't wrinkle, fits great, doesn't stain. Amazingly, their customer servi...
J
Jeff Bush
trustpilot.com
Oct 01, 2025
I travel all the time for business and…
I travel all the time for business and need to be stage ready as soon as I land. The xSuit is awesome as it rarely ne...
L
Leonardo
trustpilot.com
Oct 01, 2025
Merino wool?
Merino wool: Looking at the advertisements, they say the material for their suits is tech Merino wool, but it is actually 70% polyester/3...
j
justin donovan
trustpilot.com
Oct 01, 2025
Horrible customer service
Horrible customer service. I ordered a new hacket and it came with two marks on it and after wearing it 2 times the button is loose because the back p...
Conclusion
Customer feedback shows consistent praise for fit, fabric feel and responsive support agents who handle exchanges quickly. Multiple reviewers cite helpful website fitting tools and a straightforward returns portal that enabled timely replacements. However, there are isolated but significant reports of unresolved refunds, inaccessible contact addresses, and discrepancies between advertised and actual fabric. Prospective buyers should verify fabric details, keep order and return records, and contact support promptly if issues arise; ordering early for events reduces risk.