Customer feedback shows consistent praise for fit, fabric feel and responsive support agents who handle exchanges quickly. Multiple reviewers cite helpful website fitting tools and a straightforward returns portal that enabled timely replacements. However, there are isolated but significant reports of unresolved refunds, inaccessible contact addresses, and discrepancies between advertised and actual fabric. Prospective buyers should verify fabric details, keep order and return records, and contact support promptly if issues arise; ordering early for events reduces risk.
Examples from available reviews (Nov 2021 – Feb 2026).
Shirt didn't fit and the reviewer never received a refund.
“Unfortunately, I got scammed and never received my refund.”
Customer reported defects and said service refused an exchange.
“Horrible customer service”
Customer praised fast, attentive service and easy returns portal.
“The customer service experience is really really good.”
Reviewer impressed by product quality, value, and responsive customer service.
“I have been thoroughly impressed by the overall quality of the suits and shirts.”
Most reviewers report prompt, helpful order handling and exchanges; a minority describe failed refunds, denied returns, or rude responses.
Several customers state the suits offer good value for price, while a few dispute advertised fabric or feel misled by materials.
Website fitting tools and an exchange/returns portal are frequently praised for ease; reviewers cite clear sizing guidance and fast replacements.
Many reviews highlight good fit, durable construction, and travel-ready performance; some report defects, loose buttons, zipper issues, or fabric mismatch.
Most customers describe quick, polite email support and named agents who resolve issues; a few report unresponsive or non-working contact channels.
A majority report positive purchases, repeat buying and successful exchanges; a minority report unresolved refunds or returns problems affecting satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Suit fit perfectly and the support team expedited the order.
“the support team was courteous and professional in their expediting of my order.”
Support was responsive and persistent trying to find a suitable fit.
“Incredibly responsive and appropriate customer support.”
Reviewer praised comfort and value, plans to buy more suits.
“This suit has no business being this good for this price.”
Product met expectations and customer service and shipping were excellent.
“Excellent product, fantastic customer service and super fast & proper shipment!”
Suit fit the son perfectly and looked fantastic.
“The suit looks fantastic on my son and is a perfect fit.”
Reviewer owns two suits and praised their quality and service.
“Amazing suits and great service!”
Suit fabric deteriorated after limited use and warranty denied.
“they only have 1 year warranty”
Reviewer called the suit poor quality, with bad fit and packaging.
“COMPLETE WASTE OF TIME.”
Suit allowed extensive movement and held up during active use.
“No tears, next to no restriction, and no chafing.”
Fast shipping, good support, easy returns, and a great fit.
“They ship to you really fast with great customer support.”
Agent helped process a quick return for sizing issues.
“the agent helped me with a return quickly”
Bought multiple suits and found them superior to expectations.
“Truly a game changer in every sense.”
Sizing chart helped but jacket was undersized; material stretched well.
“The material flexes and stretches wonderfully”
Reviewer considered the suits cheap-looking and low quality.
“XSUITS ARE GARBAGE .”
Reviewer liked the material and referenced dry cleaning earnings.
“The material is pretty cool I'm making my money off of dry cleaning”
Bought multiple suits praising flexibility, functionality, and fit guarantee.
“I’ve already bought 3 suits and planning on buying 3 more soon!”
Reviewer praised product quality, value, and hassle-free exchanges.
“Great quality products and great customer service.”
Reviewer said customer service experience was not satisfactory.
“customer service was not great :/”
Reviewer praised fit, materials, and exceptional customer service.
“I’m a lifetime customer.”
Company replaced a worn briefcase free of charge after a return.
“they would accept a full return and then replace my briefcase free of charge!”
Reviewer liked the suit fit and quality.
“Great suits! Love the fit!”
Customer praised service for sending a timely replacement.
“she sent out the correct size before they even got my exchange back in the mail.”
Owns multiple suits and praised durability, washability, and service.
“the quality finish is excellent”
Reviewer couldn't complete a return and criticized customer support.
“supportATxsuitDOTcom is a NON-WORKING - EMAIL ADDRESS.”
Suit arrived on time with helpful fitting assistance and follow-up.
“The suit came in a timely manner and was beautifully packaged.”
Reviewer praised attentive and polite communication from staff.
“how attentive and polite.”
Customer service quickly corrected an order and was friendly.
“Vanessa took care of it, totally hassle free, and sent me a new email confirmation.”
Customer service handled a sizing return quickly.
“they handled the order/return quickly.”
Customer praised fabric quality and prompt customer support replacement.
“they sent me the right size within days with great communication.”
Reviewer switched brands and so far had a positive experience.
“So far, my experience has been positive”
Reviewer praised suit quality, fit, and helpful sizing support.
“Quality of the xSuit is amazing.”
Reviewer impressed by product quality, value, and responsive customer service.
“I have been thoroughly impressed by the overall quality of the suits and shirts.”
Buyer found the suit worth the price and high quality.
“Worth every penny.”
Customer service resolved duplicate order and promptly issued a refund.
“the excellent customer service promptly issued a refund.”
Suit proved comfortable, flexible, and exceeded expectations.
“So flexible, light, comfortable and it doesn’t even feel like I’m wearing a suit!”
Customer praised fast, attentive service and easy returns portal.
“The customer service experience is really really good.”
Reviewer praised non-wrinkling fabric, fit, stain resistance, and service.
“It doesn't wrinkle, fits great, doesn't stain.”
Suit stayed ready and comfortable for frequent travel use.
“The xSuit is awesome as it rarely needs attention.”
Customer felt material was mostly polyester and looked cheap.
“it is actually 70% polyester/30% wool.”
Customer reported defects and said service refused an exchange.
“Horrible customer service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
X Suit is a clothing brand offering ready-to-wear suits and related apparel sold through an online storefront. Shoppers commonly evaluate X Suit for fit, fabric composition, returns and customer support. This summary consolidates verified customer reviews so shoppers can compare service, product quality, and post-purchase experiences.