Reviews split between repeated shipping and refund problems and steady praise for the finished items and responsive support. Many customers report late or missing orders, expedited shipping that didn’t speed delivery, partial shipments, and refunds that never went through. Another group highlights strong print quality, accurate custom work, and quick help from specific support agents. Overall ratings reflect this divide: frustrated buyers point to fulfillment failures, while satisfied buyers focus on the product results.
Examples from available reviews (Jul 2021 – Mar 2026).
Paid for priority shipping but item arrived late and refund refused.
“Don’t order anything if you need it in a timely manner”
Package seized for suspected counterfeit postage and company refused help.
“package had been seized by USPS because they suspected COUNTERFEIT POSTAGE”
Positive experience with great customer service and fast delivery.
“Great experience, great customer service.”
Product is high quality and arrived quickly with good cropping.
“Very high quality!”
Most negative reviews center on shipping and fulfillment. Customers often mention long delivery times, tracking that stops updating or wrongly shows delivery, partial shipments tied to production errors, and packages seized by carriers. Fewer reviews describe smooth cancellations and quick remakes for large or corrected orders.
Many buyers say expedited or priority shipping didn’t arrive any faster, and some report the fees were kept or refunds were challenged. Several reviewers also mention unexpected extra charges to fix order issues. A smaller group says the item was worth the price once it arrived.
Ordering gets mixed reactions. Some customers describe simple uploads, fast previews, and correct results. Others report site glitches that led to wrong colors or incorrect addresses, followed by no fix.
Product quality feedback swings between weak and strong. Many complaints point to thin fabric, missing details (such as drawstrings), wrong prints or colors, uneven sizing, and mislabelled origin. At the same time, several reviews separately praise high-quality printing, embroidery, and well-made personalized items.
Support experiences range from silence or scripted replies to fast, practical help. Many complaints cite ignored refund requests and canned responses. Other reviewers name staff members or mention Instagram DMs and email threads that fixed the problem.
Buyer experiences fall into two clear camps. Negative reviews focus on shipping breakdowns and refunds that never got resolved, while positive reviews emphasize product quality and helpful staff. The result is sharply different start-to-finish experiences across customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (19) · resellerratings.com (15) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer canceled order but did not receive promised refund.
“DO NOT ORDER FROM THIS COMPANY!”
Order was extremely delayed and reviewer warns against company.
“DO NOT USE THIS COMPANY!”
Paid for priority shipping but item arrived late and refund refused.
“Don’t order anything if you need it in a timely manner”
Positive experience with great customer service and fast delivery.
“Great experience, great customer service.”
Paid for expedited services but shipment delayed and refund blocked.
“They charged me $3.99 for VIP Priority Service”
Package seized for suspected counterfeit postage and company refused help.
“package had been seized by USPS because they suspected COUNTERFEIT POSTAGE”
Reviewer alleges fake tracking number and refusal to refund.
“they provided a fake tracking number”
Website glitch caused wrong shirt color and company refused remedy.
“I ended up with a red Tshirt instead of a black one”
Item ships from China, causing long delays and missed deadline.
“This is made in China and ships from China.”
Items missed in production, partial shipment, and refund delayed.
“5 of my items were missed in production”
Custom shirt never delivered and customer service was rude.
“NEVER ORDER from this company.”
Paid for fast delivery but order shipped standard and refund delayed.
“they shipped the order standard so the shorts never came in time”
Ad advertised availability but items didn't arrive for Father's Day.
“What is the point of advertising on Facebook”
Only part of order shipped; company unresponsive about remakes.
“they only sent me 9 saying the other 4 had quality control issues”
Package returned due to address error and customer received only partial refund.
“I tracjed it and it was sent back for insufficient address.”
Order delayed and tracking shows delivered though customer didn't receive it.
“The Chinese trackimg website said it was delivered To me this week, but it wasn’t.”
Delivery delayed and customer support was unhelpful and robotic.
“customer support is like a robot.”
Item labeled made in America but arrived made in China and print was poor.
“but when my item arrived it clearly stated made in China”
Package never arrived, tracking stalls in China and company stopped responding.
“they stopped answering at all.”
Package stuck in China and customer service unresponsive about refund.
“it just sails back and forth in China.”
Birthday gift ordered two months ago still not received.
“The package tracking says its been in transit for almost 2 months.”
Needed shirt by deadline but never arrived; refund request unanswered.
“Asking for refund but no response on refund request.”
Product misrepresented, dysfunctional, and poor quality with fraudulent return address.
“Fraud product was not as described.Did not function as described.Poor quality, and fraudulent return address”
Provided tracking number that carrier said was invalid and order likely a scam.
“they stated that they do not have that tracking number as a valid number”
Sizing inconsistent and company unresponsive to exchange or refund.
“2xl was significantly smaller than the xl”
Poor service with inaccurate descriptions and shipping problems.
“Poor service. Inaccurate descriptions. Shipping issues.”
Paid for expedited shipping but order still delayed and fee disputed.
“I paid extra for expedited shipping.”
Tracking showed order seized due to counterfeit postage.
“they used COUNTERFEIT POSTAGE and the order has been seized”
Order partly incorrect and remaining items not shipped; poor customer support.
“First portion if order came and instead of 5 pairs of colored ankle socks I got 25 calf socks.”
No shipping confirmation and Christmas gifts will not arrive.
“I have received no shipping confirmation or updates on this order.”
Received wrong size and company asked for $15 via PayPal to fix.
“responded wanting me to send them $15 to a PayPal account”
One pair had a major size defect and company requested payment to resend.
“The one pair has a defect in waist size”
Pants were very thin, missing drawstring, and refund disputed.
“paper thin and missing the drawstring”
Quick, responsive previews and on-time delivery for large orders.
“The response time is QUICK.”
Company demanded extra money and refused full refund despite cancellation.
“they refused to give me a full refund due to the "production" costs they already incured.”
Personalized charm necklace was precious and unique as a gift.
“It is just the most precious gift.”
Shipped to wrong address and company refused refund or resend.
“They refuse to send me a new item or refund my money.”
Official email unresponsive but Instagram DMs resolved the order patiently.
“I DM yescustom on Instagram and got replies.”
Only part of order shipped and company refused to help retrieve missing items.
“it took weeks to arrive, and when it finally arrived they only sent the shirt.”
Printed design placed on wrong sock color and company refused to fix.
“They put him on black socks and obviously you could not see him.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
YesCustom is an online retailer selling personalized apparel and custom gifts. It offers custom printing and embroidery on items like shirts, socks, blankets, wallets, and necklaces. Customers upload images or text on the website to create photo gifts, customized apparel, and bulk orders with chosen sizes and materials. The site shows customization choices, turnaround information, and tracking tools. Support is available by email and social messaging for order questions and changes.