YesCustom
Experiences & Reviews
YesCustom is an e-commerce retailer that offers custom apparel and personalized gifts through an online ordering platform, providing printing and embroidery services for consumer orders. The company presents itself as a direct-to-consumer customizer where customers place orders and receive finished, personalized items via shipped delivery. Consumers researching YesCustom often look for information on production time, shipping origin, returns and customer support.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers report late or missing orders, missed production and withheld or delayed refunds; a small number note fast turnaround.
Value for money
Several customers describe paid fees (expedited/VIP) that did not speed delivery, partial refunds or lost payments; value is questioned.
User experience
Reports include website glitches, address/shipping option problems and priority shipping not honored; a few customers report smooth ordering.
Product quality
Product reports are mixed: some customers praise embroidery and print quality, others report poor prints, missed items or QC failures.
Communication
Frequent complaints of slow or no email responses, rude representatives and inconsistent refund communication; occasional positive support notes exist.
Overall experience
Overall sentiment in reviews is negative: many advise against ordering due to delivery and refund problems; a minority had satisfactory orders.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 โ October 2025).
Personalized Baby Bubble Romper
"I have been ordering custom clothing from YesCustom for a few years now and I have never been disappointed. I just received my order today and I am extremely happy. The quality of the rompers was more than I expected. The custom embroidery is perfect! And the turnaround time was unbelievable! The product was shipped within a day or two and I got it in the mail within a week or so. They are super responsive and have always exceeded my expectations. I will be using Yes Custom for all of my custom clothing needs! Thank you, YesCustom for making me a very happy customer--I will definitely be ordering again.
"
Great experience
"Great experience, great customer service. I ordered twice from yew customs (a cus..."
DO NOT ORDER FROM THIS COMPANY
"DO NOT ORDER FROM THIS COMPANY! I cancelled my order on 1/24/2025 after repeated unanswered emails regarding my order proof being wrong. I was FINALLY..."
I would not recommend this company toโฆ
"I would not recommend this company to anyone. I ordered 13 shirts for my bachelorette party and they only sent me 9 saying the other 4 had quality con..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY! I cancelled my order on 1/24/2025 after repeated unanswered emails regarding my order proof being wrong. I was FINALLY...
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! Itโs a scam! I mean they might send it, but 3 - 4 months later. I ordered almost 3 months ago and ha...
Donโt order anything if you need it inโฆ
Donโt order anything if you need it in a timely manner - I ordered and paid almost double for something to priority ship that arrived too late - I ema...
Great experience
Great experience, great customer service. I ordered twice from yew customs (a cus...
They charged me $3.99 for VIP Priorityโฆ
They charged me $3.99 for VIP Priority Service and $13.99 for expedited shipping but the item was not shipped for over 2 weeks. Their response was "We...
counterfeit postage? Package seized.
What a disappointment. After a month of waiting on my order I finally get a tracking number only to find out that the package...
Do not use this company
Do not use this company. They are a scam. I ordered 60euro worth of merchandise from this company and they provided a fake tracking number after weeks...
Chinese company, poor customer service
Overall, the shirt turned out fine. But the website was glitchy. If you toggled between base t-shirt color, the order would reflect the color change,...
Buy Local
This is made in China and ships from China. Do not expect this to arrive anytime soon. Placed my order on D...
On 11-22-22
On 11-22-22, I ordered 9 items for a family event. Did not receive order tracking confirmation so I emailed the company. I was advised that 5 of my it...
Scammers! Will rip you off!
I ordered a custom shirt and it was never delivered. After 11 emails with their โcustomer serviceโ person Camille who is INCREDIBLY rude and unhelpful...
Shambles of a Company.
I placed an order with them at the start of May and paid for fast delivery. I emailed to ask where my order was on 16th May they said it can take 11 d...
What is the point of advertising onโฆ
What is the point of advertising on Facebook and taking peoples money when you...
I would not recommend this company toโฆ
I would not recommend this company to anyone. I ordered 13 shirts for my bachelorette party and they only sent me 9 saying the other 4 had quality con...
Do not use this company!
I ordered and paid and a month later still no package. I tracjed it and it was sent back for insufficient address. I live in the mountains and do mot...
Absolutely horrible company
Absolutely horrible company. I ordered the product in mid November and still donโt have it in lat January. They say they canโt do anything about it be...
Delayed delivery when this was supposedโฆ
Delayed delivery when this was supposed to be a birthday gift and was g...
Deceptive
They state on website custom gifts made in America, but when my item arrived it clearly stated made in China. Also know this is factually from trackin...
No package, no refund, no answer
I ordered in early July for a birthday gift in late August. Its November, the package hasn't arrived yet. They sent it two times already, but accordin...
Crappy customer service
Crappy customer service. i have waited my package many months now and it just sails back and forth in China. Customer service doesn't respond or if it...
Conclusion
Review content shows a clear pattern: many customers experienced significant shipping delays, missing items, and problems obtaining refunds. Communication is frequently cited as slow, unresponsive or unhelpful, and multiple reviews describe fees for expedited service that did not produce faster delivery. Product quality receives mixed feedback โ some buyers report good prints and embroidery while others report poor reproductions or production errors. Prospective buyers should weigh the risk of extended shipping times and refund difficulty against occasional positive experiences; consider ordering well in advance or using a local supplier for timeโsensitive needs.