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We Collect & Analyze Reviews

YesCustom
Experiences & Reviews

YesCustom is an e-commerce retailer that offers custom apparel and personalized gifts through an online ordering platform, providing printing and embroidery services for consumer orders. The company presents itself as a direct-to-consumer customizer where customers place orders and receive finished, personalized items via shipped delivery. Consumers researching YesCustom often look for information on production time, shipping origin, returns and customer support.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 10%
Latest Review 15d
Overall Rating
1.5

Our Analysis

🎯

Service quality

Most reviewers report late or missing orders, missed production and withheld or delayed refunds; a small number note fast turnaround.

Share of mentions
26%
Weak
💰

Value for money

Several customers describe paid fees (expedited/VIP) that did not speed delivery, partial refunds or lost payments; value is questioned.

Share of mentions
9%
Weak
⚡

User experience

Reports include website glitches, address/shipping option problems and priority shipping not honored; a few customers report smooth ordering.

Share of mentions
6%
Weak
🔧

Product quality

Product reports are mixed: some customers praise embroidery and print quality, others report poor prints, missed items or QC failures.

Share of mentions
8%
Mixed
📞

Communication

Frequent complaints of slow or no email responses, rude representatives and inconsistent refund communication; occasional positive support notes exist.

Share of mentions
23%
Weak
⭐

Overall experience

Overall sentiment in reviews is negative: many advise against ordering due to delivery and refund problems; a minority had satisfactory orders.

Share of mentions
27%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

L
Lindsay Kuhn
trustpilot.com Oct 01, 2025

DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANY! I cancelled my order on 1/24/2025 after repeated unanswered emails regarding my order proof being wrong. I was FINALLY...

L
Lyndsay Law
trustpilot.com Oct 01, 2025

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY! It’s a scam! I mean they might send it, but 3 - 4 months later. I ordered almost 3 months ago and ha...

J
Jennifer Rosen
trustpilot.com Oct 01, 2025

Don’t order anything if you need it in…

Don’t order anything if you need it in a timely manner - I ordered and paid almost double for something to priority ship that arrived too late - I ema...

I
Isa
trustpilot.com Oct 01, 2025

Great experience

Great experience, great customer service. I ordered twice from yew customs (a cus...

A
A Park
trustpilot.com Oct 01, 2025

They charged me $3.99 for VIP Priority…

They charged me $3.99 for VIP Priority Service and $13.99 for expedited shipping but the item was not shipped for over 2 weeks. Their response was "We...

H
Henry B
trustpilot.com Oct 01, 2025

counterfeit postage? Package seized.

What a disappointment. After a month of waiting on my order I finally get a tracking number only to find out that the package...

L
Liam Gumm
trustpilot.com Oct 01, 2025

Do not use this company

Do not use this company. They are a scam. I ordered 60euro worth of merchandise from this company and they provided a fake tracking number after weeks...

K
Kim Dot
trustpilot.com Oct 01, 2025

Chinese company, poor customer service

Overall, the shirt turned out fine. But the website was glitchy. If you toggled between base t-shirt color, the order would reflect the color change,...

J
Joseph White
trustpilot.com Oct 01, 2025

Buy Local

This is made in China and ships from China. Do not expect this to arrive anytime soon. Placed my order on D...

R
Robyn martinez
trustpilot.com Oct 01, 2025

On 11-22-22

On 11-22-22, I ordered 9 items for a family event. Did not receive order tracking confirmation so I emailed the company. I was advised that 5 of my it...

G
Gretchen Bosso
trustpilot.com Oct 01, 2025

Scammers! Will rip you off!

I ordered a custom shirt and it was never delivered. After 11 emails with their “customer service” person Camille who is INCREDIBLY rude and unhelpful...

J
JH
trustpilot.com Oct 01, 2025

Shambles of a Company.

I placed an order with them at the start of May and paid for fast delivery. I emailed to ask where my order was on 16th May they said it can take 11 d...

N
Nicole T
trustpilot.com Oct 01, 2025

What is the point of advertising on…

What is the point of advertising on Facebook and taking peoples money when you...

E
Emma P
trustpilot.com Oct 01, 2025

I would not recommend this company to…

I would not recommend this company to anyone. I ordered 13 shirts for my bachelorette party and they only sent me 9 saying the other 4 had quality con...

A
Abby
trustpilot.com Oct 01, 2025

Do not use this company!

I ordered and paid and a month later still no package. I tracjed it and it was sent back for insufficient address. I live in the mountains and do mot...

R
Rob
trustpilot.com Oct 01, 2025

Absolutely horrible company

Absolutely horrible company. I ordered the product in mid November and still don’t have it in lat January. They say they can’t do anything about it be...

C
CZ
trustpilot.com Oct 01, 2025

Delayed delivery when this was supposed…

Delayed delivery when this was supposed to be a birthday gift and was g...

C
Cyndi Najar
trustpilot.com Oct 01, 2025

Deceptive

They state on website custom gifts made in America, but when my item arrived it clearly stated made in China. Also know this is factually from trackin...

J
João Nogueira
trustpilot.com Oct 01, 2025

No package, no refund, no answer

I ordered in early July for a birthday gift in late August. Its November, the package hasn't arrived yet. They sent it two times already, but accordin...

h
hkra
trustpilot.com Oct 01, 2025

Crappy customer service

Crappy customer service. i have waited my package many months now and it just sails back and forth in China. Customer service doesn't respond or if it...

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Conclusion

Review content shows a clear pattern: many customers experienced significant shipping delays, missing items, and problems obtaining refunds. Communication is frequently cited as slow, unresponsive or unhelpful, and multiple reviews describe fees for expedited service that did not produce faster delivery. Product quality receives mixed feedback — some buyers report good prints and embroidery while others report poor reproductions or production errors. Prospective buyers should weigh the risk of extended shipping times and refund difficulty against occasional positive experiences; consider ordering well in advance or using a local supplier for time‑sensitive needs.