Review content shows a clear pattern: many customers experienced significant shipping delays, missing items, and problems obtaining refunds. Communication is frequently cited as slow, unresponsive or unhelpful, and multiple reviews describe fees for expedited service that did not produce faster delivery. Product quality receives mixed feedback — some buyers report good prints and embroidery while others report poor reproductions or production errors. Prospective buyers should weigh the risk of extended shipping times and refund difficulty against occasional positive experiences; consider ordering well in advance or using a local supplier for time‑sensitive needs.
Examples from available reviews (Jul 2021 – Feb 2026).
Product quality, embroidery, fast shipping, and responsive service exceeded expectations.
“The quality of the rompers was more than I expected.”
Positive experience with great customer service and fast delivery.
“Great experience, great customer service.”
Customer canceled order but did not receive promised refund.
“DO NOT ORDER FROM THIS COMPANY!”
Only part of order shipped; company unresponsive about remakes.
“they only sent me 9 saying the other 4 had quality control issues”
Most reviewers report late or missing orders, missed production and withheld or delayed refunds; a small number note fast turnaround.
Several customers describe paid fees (expedited/VIP) that did not speed delivery, partial refunds or lost payments; value is questioned.
Reports include website glitches, address/shipping option problems and priority shipping not honored; a few customers report smooth ordering.
Product reports are mixed: some customers praise embroidery and print quality, others report poor prints, missed items or QC failures.
Frequent complaints of slow or no email responses, rude representatives and inconsistent refund communication; occasional positive support notes exist.
Overall sentiment in reviews is negative: many advise against ordering due to delivery and refund problems; a minority had satisfactory orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (19) · resellerratings.com (15) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Clothing does not follow US sizing and company won't refund.
“Clothing is not US sizing so they do not fit”
Item never received after 45 days and no refunds or phone support.
“Literally never have received item”
Christmas gift stuck at facility and customer service unhelpful.
“it's not arriving on time, despite being ordered on Dec. 7.”
Paid for expedited shipping but package never arrived and support unhelpful.
“It is Dec. 23rd and no item, no update”
Paid for expedited shipping and guaranteed delivery but item won't arrive.
“I paid for expedited shipping with guaranteed Christmas delivery. It will not get her in time!”
Five items missed production; only partial refund offered and unresolved.
“5 of my items were missed in production”
Custom shirt never delivered and customer service was rude and unhelpful.
“NEVER ORDER from this company.”
Product is high quality and arrived quickly with good cropping.
“Very high quality!”
Sakura provided prompt, helpful customer service and resolved issues.
“Sakura wrote me back in less than 24 hours.”
Swimwear exceeded expectations and turned out great.
“It turned out great!”
Paid $50 for a blanket and then received no communication or delivery.
“I paid them $50 for a blanket and never heard from them again.”
Adjustable suits were popular, though hooks sometimes didn't stay fastened.
“the hooks sometimes didn't stay fastened too well”
Personalized wallet surpassed expectations and is perfect.
“This wallet is perfect.”
Bathing suit not delivered and tracking stalled, refund sought through bank.
“tracking has told me that its in transit for Industry city, CA!”
Company communicated quickly and clearly and cards turned out great.
“yescustom communicated quickly and clearly”
Top-notch, soft-quality boxers with a well-printed photo.
“Top notch quality.”
Swimsuit print was incorrect and customer support did not respond.
“No one will answer my emails or messages...”
I have been ordering custom clothing from YesCustom for a few years now and I have never been disappointed. I just received my order today and I am extremely happy. The quality of the rompers was more than I expected. The custom embroidery is perfect! And the turnaround time was unbelievable! The product was shipped within a day or two and I got it in the mail within a week or so. They are super responsive and have always exceeded my expectations. I will be using Yes Custom for all of my custom clothing needs! Thank you, YesCustom for making me a very happy customer--I will definitely be ordering again.
Ordering process was easy and item arrived exactly as expected quickly.
“I received exactly what I was searching for”
Customized gift arrived early and was an emotional hit.
“This is the coolest gift I've ever given!”
Pillow cover was easy to order and delivered quickly; sister loved it.
“Uploading pic was super easy.”
Blanket arrived after delays but was larger and higher quality than expected.
“it's so much better quality than I originally expected!”
Customer service allowed order cancellation and replacement promptly.
“Amy let me cancel it and place a new one.”
Necklace was detailed and support was attentive despite long delivery.
“apart from the long delivery (which Aym was very attentive to via their support email)”
Item arrived despite long delivery and matched expectations with fine details.
“Great Quality!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
YesCustom is an e-commerce retailer that offers custom apparel and personalized gifts through an online ordering platform, providing printing and embroidery services for consumer orders. The company presents itself as a direct-to-consumer customizer where customers place orders and receive finished, personalized items via shipped delivery. Consumers researching YesCustom often look for information on production time, shipping origin, returns and customer support.