Review content shows a clear pattern: many customers experienced significant shipping delays, missing items, and problems obtaining refunds. Communication is frequently cited as slow, unresponsive or unhelpful, and multiple reviews describe fees for expedited service that did not produce faster delivery. Product quality receives mixed feedback — some buyers report good prints and embroidery while others report poor reproductions or production errors. Prospective buyers should weigh the risk of extended shipping times and refund difficulty against occasional positive experiences; consider ordering well in advance or using a local supplier for time‑sensitive needs.
Examples from available reviews (Jul 2021 – Feb 2026).
Product quality, embroidery, fast shipping, and responsive service exceeded expectations.
“The quality of the rompers was more than I expected.”
Positive experience with great customer service and fast delivery.
“Great experience, great customer service.”
Customer canceled order but did not receive promised refund.
“DO NOT ORDER FROM THIS COMPANY!”
Only part of order shipped; company unresponsive about remakes.
“they only sent me 9 saying the other 4 had quality control issues”
Most reviewers report late or missing orders, missed production and withheld or delayed refunds; a small number note fast turnaround.
Several customers describe paid fees (expedited/VIP) that did not speed delivery, partial refunds or lost payments; value is questioned.
Reports include website glitches, address/shipping option problems and priority shipping not honored; a few customers report smooth ordering.
Product reports are mixed: some customers praise embroidery and print quality, others report poor prints, missed items or QC failures.
Frequent complaints of slow or no email responses, rude representatives and inconsistent refund communication; occasional positive support notes exist.
Overall sentiment in reviews is negative: many advise against ordering due to delivery and refund problems; a minority had satisfactory orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (19) · resellerratings.com (15) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer canceled order but did not receive promised refund.
“DO NOT ORDER FROM THIS COMPANY!”
Order was extremely delayed and reviewer warns against company.
“DO NOT USE THIS COMPANY!”
Paid for priority shipping but item arrived late and refund refused.
“Don’t order anything if you need it in a timely manner”
Positive experience with great customer service and fast delivery.
“Great experience, great customer service.”
Paid for expedited services but shipment delayed and refund blocked.
“They charged me $3.99 for VIP Priority Service”
Package seized for suspected counterfeit postage and company refused help.
“package had been seized by USPS because they suspected COUNTERFEIT POSTAGE”
Reviewer alleges fake tracking number and refusal to refund.
“they provided a fake tracking number”
Website glitch caused wrong shirt color and company refused remedy.
“I ended up with a red Tshirt instead of a black one”
Item ships from China, causing long delays and missed deadline.
“This is made in China and ships from China.”
Items missed in production, partial shipment, and refund delayed.
“5 of my items were missed in production”
Custom shirt never delivered and customer service was rude.
“NEVER ORDER from this company.”
Paid for fast delivery but order shipped standard and refund delayed.
“they shipped the order standard so the shorts never came in time”
Ad advertised availability but items didn't arrive for Father's Day.
“What is the point of advertising on Facebook”
Only part of order shipped; company unresponsive about remakes.
“they only sent me 9 saying the other 4 had quality control issues”
Package returned due to address error and customer received only partial refund.
“I tracjed it and it was sent back for insufficient address.”
Order delayed and tracking shows delivered though customer didn't receive it.
“The Chinese trackimg website said it was delivered To me this week, but it wasn’t.”
Delivery delayed and customer support was unhelpful and robotic.
“customer support is like a robot.”
Item labeled made in America but arrived made in China and print was poor.
“but when my item arrived it clearly stated made in China”
Package never arrived, tracking stalls in China and company stopped responding.
“they stopped answering at all.”
Package stuck in China and customer service unresponsive about refund.
“it just sails back and forth in China.”
Birthday gift ordered two months ago still not received.
“The package tracking says its been in transit for almost 2 months.”
Needed shirt by deadline but never arrived; refund request unanswered.
“Asking for refund but no response on refund request.”
Product misrepresented, dysfunctional, and poor quality with fraudulent return address.
“Fraud product was not as described.Did not function as described.Poor quality, and fraudulent return address”
Provided tracking number that carrier said was invalid and order likely a scam.
“they stated that they do not have that tracking number as a valid number”
Sizing inconsistent and company unresponsive to exchange or refund.
“2xl was significantly smaller than the xl”
Poor service with inaccurate descriptions and shipping problems.
“Poor service. Inaccurate descriptions. Shipping issues.”
Paid for expedited shipping but order still delayed and fee disputed.
“I paid extra for expedited shipping.”
Tracking showed order seized due to counterfeit postage.
“they used COUNTERFEIT POSTAGE and the order has been seized”
Order partly incorrect and remaining items not shipped; poor customer support.
“First portion if order came and instead of 5 pairs of colored ankle socks I got 25 calf socks.”
No shipping confirmation and Christmas gifts will not arrive.
“I have received no shipping confirmation or updates on this order.”
Received wrong size and company asked for $15 via PayPal to fix.
“responded wanting me to send them $15 to a PayPal account”
One pair had a major size defect and company requested payment to resend.
“The one pair has a defect in waist size”
Pants were very thin, missing drawstring, and refund disputed.
“paper thin and missing the drawstring”
Quick, responsive previews and on-time delivery for large orders.
“The response time is QUICK.”
Company demanded extra money and refused full refund despite cancellation.
“they refused to give me a full refund due to the "production" costs they already incured.”
Personalized charm necklace was precious and unique as a gift.
“It is just the most precious gift.”
Shipped to wrong address and company refused refund or resend.
“They refuse to send me a new item or refund my money.”
Official email unresponsive but Instagram DMs resolved the order patiently.
“I DM yescustom on Instagram and got replies.”
Only part of order shipped and company refused to help retrieve missing items.
“it took weeks to arrive, and when it finally arrived they only sent the shirt.”
Printed design placed on wrong sock color and company refused to fix.
“They put him on black socks and obviously you could not see him.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
YesCustom is an e-commerce retailer that offers custom apparel and personalized gifts through an online ordering platform, providing printing and embroidery services for consumer orders. The company presents itself as a direct-to-consumer customizer where customers place orders and receive finished, personalized items via shipped delivery. Consumers researching YesCustom often look for information on production time, shipping origin, returns and customer support.