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We Collect & Analyze Reviews

Yita Home
Experiences & Reviews

Yita Home is an online retailer of home and outdoor furnishings and accessories. The company offers a range of household products such as furniture, storage solutions and outdoor structures, marketed to consumers seeking mid‑market home goods. Product pages typically include dimensions, warranty and shipping information; prospective buyers should consult those pages and official policies to verify fit, delivery and return terms before purchase.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 48%
Latest Review 12d
Overall Rating
2.7

Our Analysis

🎯

Service quality

Customer service experiences vary widely: some customers report helpful, issue‑resolution support, while many describe unresponsive or obstructive service and warranty problems.

Share of mentions
16%
Weak
💰

Value for money

Perceptions of value are mixed: some reviewers call products affordable and good value; several others describe cheap materials and poor value for price paid.

Share of mentions
6%
Weak
⚡

User experience

Ordering, delivery and assembly recur as pain points: reports include tracking exceptions, wrong items, missing or unclear instructions and difficult assembly.

Share of mentions
17%
Weak
🔧

Product quality

Product reports range from sturdy, well‑made items to damaged, incorrect or fragile goods; common complaints include missing parts, scratches and durability failures.

Share of mentions
20%
Weak
📞

Communication

Communication is inconsistent: some buyers praise timely, helpful responses and replacements; many others report slow or no replies and confusing guidance.

Share of mentions
18%
Weak
⭐

Overall experience

Overall experiences are mixed: a number of satisfied customers note good products and support, but many others report defects, poor service and difficult returns.

Share of mentions
22%
Mixed

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

D
Derya
trustpilot.com Oct 01, 2025

This company can’t get anything right

This company can’t get anything right! They sent our order, but with an incorrect piece. Then they say they don’t have it in their warehouse, and repl...

C
Carmela Guadalupo
trustpilot.com Oct 01, 2025

I have purchased a beautiful dressing…

I have purchased a beautiful dressing table for my daughter’s room and the piece of furniture is absolutely stunning! She loved...

E
Edgar Cortes
trustpilot.com Oct 01, 2025

So I purchased lounge chairs and the…

So I purchased lounge chairs and the material was so cheap. Plus the chairs were not the same as they looked on the website. This what I was told afte...

D
Debbie Patch
trustpilot.com Oct 01, 2025

I would just like to thank Yitahome for…

I would just like to thank Yitahome for their fantastic help with some problems not with the product a cat pram that I purchased it is fantastic that’...

G
Gwendolyn Arms
trustpilot.com Oct 01, 2025

Customer service is fantastic

Customer service is fantastic. We bought a pre-filled refrigerant, 12000 btu mini split through Amazon from Yitahome. Everything worked when I set it...

N
Nicole
trustpilot.com Oct 01, 2025

first week JUNK…

Ordered a green house first week up we got rain and some wind,...

L
Laura
trustpilot.com Oct 01, 2025

Sunlounger purchased via Amazon

Sunlounger purchased via Amazon. Initially good, although the material feels overstretched. Metal seemed to show rust very quickly. I have had this fo...

E
Ellen
trustpilot.com Oct 01, 2025

WRONG COLOR SENT

I ordered a gray gazebo and they sent black. I live in Ohio and purchased in December when it was on sale. No reason to open the boxes bc we should’ve...

R
Rod Rhodes
trustpilot.com Oct 01, 2025

No Instructions/No labeling/Online instruction are terrible

Sent me the greenhouse I ordered with no instructions. The instructions online are absolutely terrible. It might as well be in chinese. Half the parts...

K
KiWi
trustpilot.com Oct 01, 2025

Manufacturer worked with me for a solution

A part was missing from the bed frame I ordered. I got in contact with the manufacturer and they to...

M
Matthew Dufek
trustpilot.com Oct 01, 2025

Yita Home: A Warranty Worth Less Than the Paper It's Printed On

If you're considering purchasing a Yita Home product, be prepared for a customer service experience that's about as pleasant as stepping on a rusty na...

J
Jason Bouchea
trustpilot.com Oct 01, 2025

TERRIBLE company

TERRIBLE company! Go somewhere else for your purchase. Cheap flimsy materials backed up by horrible customer service. If you put together your piece o...

M
M. Slade
trustpilot.com Oct 01, 2025

mist HORRIBLE purchase EVER!

From delivery to attempting to put this thing together… I truly believe I’ve loss days off my ENTIRE LIFE SPAN!!! 66lbs and I had to carry this up thr...

A
Ang S
trustpilot.com Oct 01, 2025

Buyer Beware

Buyer Beware. If it looks too good to be true, it is. Save your hard earned money and time and shop elsewhere. This company is not accredited, custome...

L
Lorenzo TERRITO
trustpilot.com Oct 01, 2025

Horrible customer service experience/Poor business practices

I purchased a electric recliner with a remote control. The remote is the only way to use any of the functions of the chair. There is no way to operate...

O
Olivia Perez
trustpilot.com Oct 01, 2025

I would only rate this chair 4 stars

The color of the chair was as advertised. The lift function works well, and the heating feature is pretty nice too. The massage capabilities are bette...

E
Elizabeth
trustpilot.com Oct 01, 2025

They took care of the issue

...

S
Sarah Taylor
trustpilot.com Oct 01, 2025

A great choice for a teenage daugther

The size of this item greatly exceeded my expectations, and I was pleased to find that the full shipment was undamaged upon receipt. The individual co...

S
Susan Hernandez
trustpilot.com Oct 01, 2025

The selection is vast

The selection is vast, and I was able to find pieces for every room in my house. From cozy couches to elegant accent chairs, every item I pur...

S
Shae
trustpilot.com Oct 01, 2025

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY! I had an awful experience and wasted 3 days trying to get a return or credit for a defective makeup vanity that weighs 1...

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Conclusion

Reviews show a clear split in customer outcomes. Many reviews describe significant product and fulfillment problems (missing or incorrect parts, wrong colors, scratched or fragile components) and difficulties with instructions or assembly. Several customers report unresponsive or obstructive customer service and confusing return/restocking policies, though a subset experienced satisfactory resolution and replacements. If you consider buying, check product detail pages, warranty and return terms, request clear assembly documentation, and document your order and photos on receipt to support any claims.