Reviews show a clear split in customer outcomes. Many reviews describe significant product and fulfillment problems (missing or incorrect parts, wrong colors, scratched or fragile components) and difficulties with instructions or assembly. Several customers report unresponsive or obstructive customer service and confusing return/restocking policies, though a subset experienced satisfactory resolution and replacements. If you consider buying, check product detail pages, warranty and return terms, request clear assembly documentation, and document your order and photos on receipt to support any claims.
Examples from available reviews (Sep 2021 – Feb 2026).
Order shipped with incorrect parts and poor customer support.
“They sent our order, but with an incorrect piece.”
Missing part and convoluted, unhelpful warranty process led to return.
“warranty is worthless”
Sunlounger tore after limited use and showed early rust.
“it totally ripped.”
Wide selection and helpful team coordinated colors and styles.
“The selection is vast”
Customer service experiences vary widely: some customers report helpful, issue‑resolution support, while many describe unresponsive or obstructive service and warranty problems.
Perceptions of value are mixed: some reviewers call products affordable and good value; several others describe cheap materials and poor value for price paid.
Ordering, delivery and assembly recur as pain points: reports include tracking exceptions, wrong items, missing or unclear instructions and difficult assembly.
Product reports range from sturdy, well‑made items to damaged, incorrect or fragile goods; common complaints include missing parts, scratches and durability failures.
Communication is inconsistent: some buyers praise timely, helpful responses and replacements; many others report slow or no replies and confusing guidance.
Overall experiences are mixed: a number of satisfied customers note good products and support, but many others report defects, poor service and difficult returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Sitejabber (20) · bbb.org (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Remote battery holder stuck and company refused replacement remote.
“Can't separate remotes from product.”
Sofa arrived with manufacturing gaps and company offered only small partial refunds.
“massive gaps between the cushions and frame”
AC malfunctioned with sparking and noise; company ignored safety complaint.
“visible electrical sparking during operation.”
Refund promised through PayPal not received despite repeated emails.
“no refund has been received.”
Supplier refunded for minor cabinet defects and let them keep it.
“received a refund and was allowed to keep the product.”
Greenhouse had poor instructions and flimsy components; half refund issued.
“components were so flimsy, it wouldn't survive the first storm.”
Pre-lit tree lights failed to sync and customer service offered small refunds.
“the lights would not sync up.”
Item listed as 'used-mint' arrived damaged and company refused proper resolution.
“they couldn't help us because it was listed as 'used'!”
Purchased 'used-mint' wicker bench arrived damaged and seller refused help.
“they couldn't help us because it was listed as "used"!”
Bed missing middle legs and headboard lights; company refused replacements.
“missing 4 legs”
Air conditioner orders never arrived but refund issued after calling customer service.
“never arrived.”
Order shipped with incorrect parts and poor customer support.
“They sent our order, but with an incorrect piece.”
Purchased a beautiful, sturdy dressing table that delighted daughter.
“the piece of furniture is absolutely stunning!”
Lounge chairs were cheap and differed from website appearance.
“the material was so cheap.”
Company provided helpful support resolving a seller-related issue.
“thank Yitahome for their fantastic help”
Customer service replaced unit and ensured satisfaction after setup issues.
“Customer service is fantastic.”
Greenhouse panels blew off in first week during rain and wind.
“panels are blowing off”
Sunlounger tore after limited use and showed early rust.
“it totally ripped.”
Received wrong color gazebo (black) despite ordering gray.
“I ordered a gray gazebo and they sent black.”
Greenhouse arrived with no clear instructions and unlabeled parts.
“no instructions”
Manufacturer replaced missing bed frame part and was helpful.
“friendly and understanding.”
Missing part and convoluted, unhelpful warranty process led to return.
“warranty is worthless”
Cheap flimsy materials and lack of replacement parts provided.
“Cheap flimsy materials backed up by horrible customer service.”
Assembly was extremely difficult with misaligned holes and heavy parts.
“Holes were either nit there or didn’t line up AT ALL!”
Tracking stalled and customer service unresponsive, leading to fraud claim.
“customer service is non existent”
Remote discontinued and initially unavailable, company later refunded purchase.
“it was discontinued”
Chair performs well but remote pockets insecure and larger than expected.
“remote control pockets don't seem very secure.”
Company took care of the reported issue.
“They took care of the issue”
Item arrived undamaged, sturdy, and provided ample storage.
“final product that is remarkably sturdy.”
Wide selection and helpful team coordinated colors and styles.
“The selection is vast”
Defective vanity and unhelpful customer service refused warranty.
“DO NOT BUY FROM THIS COMPANY!”
Gazebo damaged by hail and company offered only $50 despite high cost.
“$50.00 as a goodwill gesture.”
Greenhouse arrived missing door part; company offered $50 and suggested finding part elsewhere.
“offered us $50 to go find the very specific part elsewhere!”
Post-purchase customer service was extremely poor.
“Their customer service after a purchase is extremely poor”
Replacement netting discontinued and company refused to provide it.
“it was discontinued and I cannot get a replacement screen.”
Frame welds broke and chair used cheaply made materials.
“framework attaching the back support literally brakes the welds”
Paint cracked; refund communication issues occurred but refund eventually issued.
“Paint was cracked.”
File cabinet shipments missing parts twice and company refused to replace them.
“they don't replace any parts free or otherwise.”
Order was canceled without notification and company failed to communicate.
“system automatically canceled my order”
Order delayed and YitaHome had no record, causing long waits.
“they don't know about my order number or anything about me.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Yita Home is an online retailer of home and outdoor furnishings and accessories. The company offers a range of household products such as furniture, storage solutions and outdoor structures, marketed to consumers seeking mid‑market home goods. Product pages typically include dimensions, warranty and shipping information; prospective buyers should consult those pages and official policies to verify fit, delivery and return terms before purchase.