Yita Home
Experiences & Reviews
Yita Home is an online retailer of home and outdoor furnishings and accessories. The company offers a range of household products such as furniture, storage solutions and outdoor structures, marketed to consumers seeking midโmarket home goods. Product pages typically include dimensions, warranty and shipping information; prospective buyers should consult those pages and official policies to verify fit, delivery and return terms before purchase.
Overview & Key Metrics
Our Analysis
Service quality
Customer service experiences vary widely: some customers report helpful, issueโresolution support, while many describe unresponsive or obstructive service and warranty problems.
Value for money
Perceptions of value are mixed: some reviewers call products affordable and good value; several others describe cheap materials and poor value for price paid.
User experience
Ordering, delivery and assembly recur as pain points: reports include tracking exceptions, wrong items, missing or unclear instructions and difficult assembly.
Product quality
Product reports range from sturdy, wellโmade items to damaged, incorrect or fragile goods; common complaints include missing parts, scratches and durability failures.
Communication
Communication is inconsistent: some buyers praise timely, helpful responses and replacements; many others report slow or no replies and confusing guidance.
Overall experience
Overall experiences are mixed: a number of satisfied customers note good products and support, but many others report defects, poor service and difficult returns.
Our Independent Methodology
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Data Collection
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AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 โ October 2025).
This company canโt get anything right
"This company canโt get anything right! They sent our order, but with an incorrect piece. Then they say they donโt have it in their warehouse, and repl..."
Yita Home: A Warranty Worth Less Than the Paper It's Printed On
"If you're considering purchasing a Yita Home product, be prepared for a customer service experience that's about as pleasant as stepping on a rusty na..."
Sunlounger purchased via Amazon
"Sunlounger purchased via Amazon. Initially good, although the material feels overstretched. Metal seemed to show rust very quickly. I have had this fo..."
The selection is vast
"The selection is vast, and I was able to find pieces for every room in my house. From cozy couches to elegant accent chairs, every item I pur..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
This company canโt get anything right
This company canโt get anything right! They sent our order, but with an incorrect piece. Then they say they donโt have it in their warehouse, and repl...
I have purchased a beautiful dressingโฆ
I have purchased a beautiful dressing table for my daughterโs room and the piece of furniture is absolutely stunning! She loved...
So I purchased lounge chairs and theโฆ
So I purchased lounge chairs and the material was so cheap. Plus the chairs were not the same as they looked on the website. This what I was told afte...
I would just like to thank Yitahome forโฆ
I would just like to thank Yitahome for their fantastic help with some problems not with the product a cat pram that I purchased it is fantastic thatโ...
Customer service is fantastic
Customer service is fantastic. We bought a pre-filled refrigerant, 12000 btu mini split through Amazon from Yitahome. Everything worked when I set it...
first week JUNKโฆ
Ordered a green house first week up we got rain and some wind,...
Sunlounger purchased via Amazon
Sunlounger purchased via Amazon. Initially good, although the material feels overstretched. Metal seemed to show rust very quickly. I have had this fo...
WRONG COLOR SENT
I ordered a gray gazebo and they sent black. I live in Ohio and purchased in December when it was on sale. No reason to open the boxes bc we shouldโve...
No Instructions/No labeling/Online instruction are terrible
Sent me the greenhouse I ordered with no instructions. The instructions online are absolutely terrible. It might as well be in chinese. Half the parts...
Manufacturer worked with me for a solution
A part was missing from the bed frame I ordered. I got in contact with the manufacturer and they to...
Yita Home: A Warranty Worth Less Than the Paper It's Printed On
If you're considering purchasing a Yita Home product, be prepared for a customer service experience that's about as pleasant as stepping on a rusty na...
TERRIBLE company
TERRIBLE company! Go somewhere else for your purchase. Cheap flimsy materials backed up by horrible customer service. If you put together your piece o...
mist HORRIBLE purchase EVER!
From delivery to attempting to put this thing togetherโฆ I truly believe Iโve loss days off my ENTIRE LIFE SPAN!!! 66lbs and I had to carry this up thr...
Buyer Beware
Buyer Beware. If it looks too good to be true, it is. Save your hard earned money and time and shop elsewhere. This company is not accredited, custome...
Horrible customer service experience/Poor business practices
I purchased a electric recliner with a remote control. The remote is the only way to use any of the functions of the chair. There is no way to operate...
I would only rate this chair 4 stars
The color of the chair was as advertised. The lift function works well, and the heating feature is pretty nice too. The massage capabilities are bette...
They took care of the issue
...
A great choice for a teenage daugther
The size of this item greatly exceeded my expectations, and I was pleased to find that the full shipment was undamaged upon receipt. The individual co...
The selection is vast
The selection is vast, and I was able to find pieces for every room in my house. From cozy couches to elegant accent chairs, every item I pur...
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY! I had an awful experience and wasted 3 days trying to get a return or credit for a defective makeup vanity that weighs 1...
Conclusion
Reviews show a clear split in customer outcomes. Many reviews describe significant product and fulfillment problems (missing or incorrect parts, wrong colors, scratched or fragile components) and difficulties with instructions or assembly. Several customers report unresponsive or obstructive customer service and confusing return/restocking policies, though a subset experienced satisfactory resolution and replacements. If you consider buying, check product detail pages, warranty and return terms, request clear assembly documentation, and document your order and photos on receipt to support any claims.