Reviews largely focus on orders that never arrived and refunds that didn’t come through. Many customers say the wigs look different from the photos, shed, or arrive damaged. Reviewers often mention that customer support is hard to reach. A small number describe the wigs as acceptable or high quality.
Examples from available reviews (Aug 2022 – Mar 2026).
Did not receive wigs or refunds and company did not respond to messages.
“still have not gotten my wigs or money back”
Wigs arrived synthetic, not as ordered, and did not match images.
“TOTAL DISAPPOINTMENT!!!”
Reviewer filed complaints with PayPal and government after no refund.
“MOST DEFINITELY A SCAM!!!”
High-quality virgin human-hair wigs and bundles at affordable prices.
“top quality and affordable prices.”
Most complaints center on fulfillment and returns. Several reviewers say their orders never arrived, returns were ignored, or refunds were held back, leading them to open payment disputes. Praise for service appears only rarely.
Several customers describe poor value after receiving low-quality or incorrect wigs. Some point to unusually low bundle prices as suspicious, while at least one review praises affordability. Positive comments on value are isolated compared with negative ones.
Customers often mention missing order confirmations and tracking numbers that are invalid or not provided. Some reviewers note website name changes and Google phone numbers, saying the storefront feels unclear. Reports of smooth checkout or on-time delivery are uncommon.
Many reviews say the wigs shed, tangle, or mat after washing, or look synthetic rather than human hair. Several reviewers received colors or styles that didn’t match the photos and report items arriving damaged or poorly made. One review describes high-quality virgin human hair, but that view is rare.
Reviewers describe calls going unanswered, emails being blocked, and automated replies instead of real help. Many say they couldn’t reach a working phone number or got no response to refund requests. Reports of fast, helpful communication are minimal.
Overall, these reviews skew negative, with repeated mentions of non-delivery, mismatched products, and refunds that didn’t get resolved. Several customers escalated problems to PayPal, banks, or regulatory channels. A minority report satisfactory purchases or good product quality.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order never arrived and the company did not answer calls.
“Still waiting on wigs and they never pick up calls.”
Wig tangled, shed badly, and customer contact was unprofessional.
“the wig was so not human hair.”
Three wigs cost $59.99 and reviewer recommends pricier Hairvivi.
“3 wigs $59.99!”
Returned poor wigs but company refused refund and blocked contact.
“they will not refund and I cant get my emails through.”
Reviewer will not order after being warned about this company.
“I won't be ordering nothing from them.”
Returned wigs and then company blocked emails and withheld refund.
“they have blocked me from emailing them.”
Reviewer filed complaints with PayPal and government after no refund.
“MOST DEFINITELY A SCAM!!!”
Three wigs differed from advertisement, were thin, cheap, and delayed.
“None of them looked like the advertisement.”
Ordered three shabby wigs, delivery delayed, company requested return shipping.
“THIS IA A COMPLETE SCAM FROM YOLOVU OR YOLOVA WIGS FROM OUT OF CHINA!!!”
Product arrived late and was dried out, bushy, and falling apart.
“Wigs were dried out, bushy, and falling apart.”
Wigs arrived synthetic, not as ordered, and did not match images.
“TOTAL DISAPPOINTMENT!!!”
Received different products than ordered and company blamed warehouse staff.
“The products advertised were not the products received.”
Reviewer finds the website name changes and considers it dodgy.
“Go to the website name changes, very dodgy”
Paid $300 and reports the purchase was a waste.
“$300 down the drain.”
Order not received, tracking number invalid, and no replies.
“Recieved a tracking number that doesn’t exist.”
Wigs were poor quality, shed heavily, and refund requests were ignored.
“the wigs started coming out in my hand.”
Three bundled wigs arrived poor quality and did not match photos.
“none of the wigs look ANYTHING like it looks in the picture.”
Reviewer alleges yolovu.com mimics yolova.com and warns consumers.
“they claim its not them and another site is called yolovu.com mimicking their site.”
Wigs were poor quality and models/promoters misrepresented the products.
“The quality of the wigs were extremely poor and unacceptable.”
Reviewer alleges Klarna integration was hacked and advises not buying.
“Please do not purchase this hair through klarna the site has been hacked.”
Order not received after two months and no responses to calls.
“I ordered two months ago and still have not received my order”
Returned incorrect wig but did not receive a refund and pursuing legal action.
“I returned the wig and I never got a refund back!”
Returned wig for false advertising but still has not received refund months later.
“I still have not received my refund”
Wig was not human hair, matted after washing, and discarded.
“these wigs are not 100% human hair”
Product not received after a month and reviewer demands a refund.
“I never received my product.”
Wig not as advertised and company did not respond to emails.
“Wig was not as advertised.”
Money taken but item never received and company unresponsive.
“Fraudulent taking money out my Account and I never received the item”
No order confirmation and company contact details do not work.
“No order confirmation email.”
Wig never arrived and the company did not answer calls or emails.
“Calls, emails have gone unanswered.”
No confirmation or tracking and customer service number was out of service.
“no email from them therefore no tracking number”
Received incorrect item and missing second item; company unresponsive.
“Total Scam!”
Did not receive wigs or refunds and company did not respond to messages.
“still have not gotten my wigs or money back”
Order never received, no response, and company has a BBB F rating.
“they have a F rating with the BBB.”
Wig not received, no contact, and reviewer opened disputes to get a refund.
“I bought a wig for $340 and 2 weeks after I still didn’t get the wig”
Two later orders remain unshipped and customer service did not respond.
“I’ve not received it”
Wig was not as ordered, shorter than requested and poorly constructed.
“DON'T BUY ANYTHING from this company”
Order not received, automated replies only, and reviewer disputed charges.
“I have yet to receive it nor a tracking number”
Reviewer warns company steals money and is uncontactable.
“SCAM ALERT!”
Order shipped late, wrong item received, and company did not respond.
“it's not the correct wig I ordered.”
Wig not received and no confirmation email; no response from company.
“I never received the wig or confirmation email.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Yolova runs an online store selling wigs, hair bundles, and related hair accessories. Each wig listing includes details like hair length, cap construction, and material notes. Customers place orders on the website using standard checkout and third-party payment services. Product pages show photos and style names to help shoppers choose. The company ships purchases and lists return and contact pages on the storefront.