Reviews largely focus on orders that never arrived and refunds that didn’t come through. Many customers say the wigs look different from the photos, shed, or arrive damaged. Reviewers often mention that customer support is hard to reach. A small number describe the wigs as acceptable or high quality.
Examples from available reviews (Aug 2022 – Mar 2026).
Did not receive wigs or refunds and company did not respond to messages.
“still have not gotten my wigs or money back”
Wigs arrived synthetic, not as ordered, and did not match images.
“TOTAL DISAPPOINTMENT!!!”
Reviewer filed complaints with PayPal and government after no refund.
“MOST DEFINITELY A SCAM!!!”
High-quality virgin human-hair wigs and bundles at affordable prices.
“top quality and affordable prices.”
Most complaints center on fulfillment and returns. Several reviewers say their orders never arrived, returns were ignored, or refunds were held back, leading them to open payment disputes. Praise for service appears only rarely.
Several customers describe poor value after receiving low-quality or incorrect wigs. Some point to unusually low bundle prices as suspicious, while at least one review praises affordability. Positive comments on value are isolated compared with negative ones.
Customers often mention missing order confirmations and tracking numbers that are invalid or not provided. Some reviewers note website name changes and Google phone numbers, saying the storefront feels unclear. Reports of smooth checkout or on-time delivery are uncommon.
Many reviews say the wigs shed, tangle, or mat after washing, or look synthetic rather than human hair. Several reviewers received colors or styles that didn’t match the photos and report items arriving damaged or poorly made. One review describes high-quality virgin human hair, but that view is rare.
Reviewers describe calls going unanswered, emails being blocked, and automated replies instead of real help. Many say they couldn’t reach a working phone number or got no response to refund requests. Reports of fast, helpful communication are minimal.
Overall, these reviews skew negative, with repeated mentions of non-delivery, mismatched products, and refunds that didn’t get resolved. Several customers escalated problems to PayPal, banks, or regulatory channels. A minority report satisfactory purchases or good product quality.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order stayed processing and company did not respond before graduation.
“My order still says processing.”
Received incorrect item, return was refused, and refund is pending.
“it was a short pixie cut red wig.”
Company sent an old wig and provided false tracking during investigation.
“These crooks mailed me an old wig on 3/10 and told chase they shipped and had tracking.”
Received a different colored wig with heavy bleach highlights and cannot contact company.
“It absolutely is not what was advertised.”
Order not shipped, phone is a Google number, and company did not reply to emails.
“The number is a google phone number which is very unprofessional”
Order unfulfilled and company provided no confirmation; reviewer will dispute charge.
“I have not received it nor have any one provided me with a confirmation code”
Wrong item shipped, return address invalid, and multiple contact channels unanswered.
“They have the wrong return Address on the website”
Order not received and merchant ignored refund requests for nearly a month.
“I have been contacting them for close to a month for a refund”
Wig was cheaply made and company has poor return policy and customer care.
“The wig was very cheaply made!”
Reviewer strongly advises others to avoid this company.
“Just horrible..stay AWAY!!!”
I recently tried out Yolova and I must say, I am impressed with their products. The virgin remy human hair wigs and bundles are of top quality and affordable prices. The 100% human hair weave bundles, lace closure, lace frontal, ombre hair, colored hair and wigs are all exceptional in terms of texture and longevity.
What really stood out to me was the variety offered on their website. There is Brazilian virgin hair, Indian Remy Hair, Peruvian Hair and Malaysian Hair available in straight hair, body wave, loose wave deep wave water wave as well as the unique loose deep wave wig.
The customer service at Yolova also deserves a mention - they address complaints promptly and professionally. All orders were shipped quickly with zero issues or delays.
I would definitely recommend giving Yolova a try for anyone who wants high-quality real human-hair products that won't break the bank.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Yolova runs an online store selling wigs, hair bundles, and related hair accessories. Each wig listing includes details like hair length, cap construction, and material notes. Customers place orders on the website using standard checkout and third-party payment services. Product pages show photos and style names to help shoppers choose. The company ships purchases and lists return and contact pages on the storefront.