Many customers single out named agents for quick, personal help with addresses, sizing, and refunds. A larger share describe late or missing deliveries and returns that require expensive shipping or lead only to partial refunds. Product feedback is mixed, with some getting accurate, well-made dresses and others receiving the wrong size or color, or low-quality items. Communication is similarly divided, ranging from responsive staff to long stretches without replies and refund requests left unresolved.
Examples from available reviews (Nov 2021 – Feb 2026).
Marin provided detailed updates and excellent customer service throughout.
“One of the top customer service experiences I have had in a long time.”
Dress matched description and customer service was good.
“Dress very beautiful, as described.”
Returned item months ago and still awaiting refund despite many emails.
“Complete scammers I deeply regret ever purchasing from this company.”
Dress didn't match picture and return resulted in $150 loss.
“returned the dress and lost $150”
Many complaints focus on late shipments, expedited delivery that didn’t happen, and canceled orders that arrived too late for events. Several reviewers describe strict return rules, including required international returns and repeated demands for delivery proof. A smaller set reports returns handled smoothly and issues resolved by agents.
Many customers say they received only partial refunds, small coupons, or too little compensation after returns. Some report losing money on return shipping or dealing with discount errors that took follow-up to fix. Mentions of quick refunds for overcharges show up only rarely.
Some shoppers describe an easy checkout, fast delivery, and a straightforward ordering flow. Many more report long waits, canceled shipments, or deliveries that missed their event date. Several say the delays and refund disputes make them hesitant to buy again.
Most complaints mention incorrect sizing, garments that run smaller than expected, and colors or fabrics that don’t match the listing. Multiple reviews point to poor finishing or cheap materials, followed by difficult returns. Several customers also report accurate fits, good fabric, and flattering results when they follow the size guide.
Agents named Marin, Joyce, Tiki, and Riley are often praised for quick, helpful, personal replies. At the same time, many reviews describe long periods with no response, automated messages, or refusal to issue refunds. Feedback splits sharply between effective one-on-one help and accounts of silence or unresponsiveness.
Reviews split between buyers who received the right items with helpful service and those who dealt with late delivery, return disputes, and refunds that never arrived. Reports of unresolved refunds and inadequate compensation repeat across reviews. Positive experiences often credit specific staff, while negative ones point to policy limits or slow responses.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · bbb.org (10) · Reviews (1) · Quotes shortened · As of: February 2026
Nice dress and purchase process was easy.
“Nice dress and it was easy to buy”
Dress color differed from listing and company insisted it's by design.
“they claim that it is the design.”
Dress fit perfectly using measurements; fabric and finishes were lovely.
“Very happy with our order.”
Return to China caused long delays and package return failed.
“It’s a SCAM company that should not operate in Germany.”
Expedited shipping failed; company delayed communication and is China-based.
“this company is based in China.”
Marin promptly corrected sizing and ensured timely delivery.
“Marin has been wonderful with the help that she has provided.”
Easy purchase with prompt responses and satisfying dress quality.
“extremely satisfied with the quality of the dress!”
Company sent wrong wedding dress and refused return shipping costs.
“They will not pay for shipping cost for it to be sent back”
Cecilia provided friendly service and overall good service.
“cecilia behaviour friendly”
Order was returned after alleged delivery attempts and company offered partial refund.
“it was returned to sender because of three failed delivery attempts.”
Received items that differed from photos and refund process was unfair.
“The dress is even two different colors, the fabric is cheap”
Refund delayed over a month after returning dress; no refund received.
“Waited over a month and still no refund Scammers.”
Dresses arrived late; returned items received but no refund after over a month.
“I STILL have not received a refund - over a MONTH later!!!”
Paid extra for speedy delivery but dress arrived late and returns costly.
“Worst service ever.”
Returned item and provided tracking yet company claims it wasn't delivered.
“Zapaka continues to claim it hasn't reached their warehouse.”
Products were low quality and returns were difficult with inadequate compensation.
“Instead of giving you a refund they try to offer you $20 after you paid $150!”
Prom items ordered early failed to arrive on time and tracking was vague.
“they didn't arrive on time.”
Expedited shipping didn't meet expectations and company refused full refund.
“They did not disclose a 7 to 15 day processing time.”
Company offered only a small refund for wrong size and poor quality.
“Offered me a $6 refund on a $60 dress”
False advertising and late delivery with products not as advertised.
“False advertising all around.”
Orders arrived late and return request denied with insulting coupon offer.
“That $20 was insulting.”
Blazer arrived much smaller than listed size despite using size guide.
“the blazer that arrived was much smaller.”
Dress quality was poor, shipping slow, and return offer inadequate.
“Dress quality is not as their photos are described on their website.”
Followed return instructions but still waiting over a month for refund.
“Everytime i inquire about an update i recieve the same automated message.”
Returned item months ago and still awaiting refund despite many emails.
“Complete scammers I deeply regret ever purchasing from this company.”
Returned item months ago and still waiting for refund despite many emails.
“I've sent over 100 emails to their customer service”
Suit arrived too small and company only offered minimal refund.
“they offered me 10% refund of purchase price”
Sizes were incorrect and return policy appeared misleading.
“The sizes are incorrect on the site”
Expedited shipping failed and dress quality and fit were disappointing.
“Received the dress 3 weeks later.”
Dress did not match website and arrived significantly smaller than ordered.
“The dress looks nothing like the one on website”
Dresses arrived late, quality poor, and returns were refused.
“the dresses still arrived to late”
Sizes were inaccurate and only the item's value was refunded.
“Sizes are way off and when u ask to return u get the “value” refunded.”
Company was unresponsive and made returns and refunds difficult.
“Their lack of care and customer response is disgusting.”
Return request ignored then only partial refunds offered despite policy.
“they finally replied, offering only a 10% refund.”
Company was unresponsive to multiple return emails after wrong fit.
“They are totally unresponsive to emails.”
Company delayed delivery and ignored customer complaints.
“they are a big layer, and the only they are looking is to take the money from your account”
Delivered wrong color and company demanded customer pay return shipping.
“When the dress arrived it was completely the wrong color”
Dress took months to arrive, was poor quality, and refund refused.
“My dress took almost 3 months to arrive”
Attempted return within window but received no company response.
“I have been trying for 2 weeks to make a return”
Dress delivery and sizing issues and company refused refund.
“will not refund the money”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
ZAPAKA is an online retailer focused on formal women’s wear, including wedding gowns, bridesmaid dresses, prom dresses, and evening attire. Its product pages show multiple photos and measurement guides to help shoppers choose a size. ZAPAKA offers online checkout, international shipping options, and standard payment methods. The site also lists support channels for order help, returns, and payment questions.