Many customers single out named agents for quick, personal help with addresses, sizing, and refunds. A larger share describe late or missing deliveries and returns that require expensive shipping or lead only to partial refunds. Product feedback is mixed, with some getting accurate, well-made dresses and others receiving the wrong size or color, or low-quality items. Communication is similarly divided, ranging from responsive staff to long stretches without replies and refund requests left unresolved.
Examples from available reviews (Nov 2021 – Feb 2026).
Marin provided detailed updates and excellent customer service throughout.
“One of the top customer service experiences I have had in a long time.”
Dress matched description and customer service was good.
“Dress very beautiful, as described.”
Returned item months ago and still awaiting refund despite many emails.
“Complete scammers I deeply regret ever purchasing from this company.”
Dress didn't match picture and return resulted in $150 loss.
“returned the dress and lost $150”
Many complaints focus on late shipments, expedited delivery that didn’t happen, and canceled orders that arrived too late for events. Several reviewers describe strict return rules, including required international returns and repeated demands for delivery proof. A smaller set reports returns handled smoothly and issues resolved by agents.
Many customers say they received only partial refunds, small coupons, or too little compensation after returns. Some report losing money on return shipping or dealing with discount errors that took follow-up to fix. Mentions of quick refunds for overcharges show up only rarely.
Some shoppers describe an easy checkout, fast delivery, and a straightforward ordering flow. Many more report long waits, canceled shipments, or deliveries that missed their event date. Several say the delays and refund disputes make them hesitant to buy again.
Most complaints mention incorrect sizing, garments that run smaller than expected, and colors or fabrics that don’t match the listing. Multiple reviews point to poor finishing or cheap materials, followed by difficult returns. Several customers also report accurate fits, good fabric, and flattering results when they follow the size guide.
Agents named Marin, Joyce, Tiki, and Riley are often praised for quick, helpful, personal replies. At the same time, many reviews describe long periods with no response, automated messages, or refusal to issue refunds. Feedback splits sharply between effective one-on-one help and accounts of silence or unresponsiveness.
Reviews split between buyers who received the right items with helpful service and those who dealt with late delivery, return disputes, and refunds that never arrived. Reports of unresolved refunds and inadequate compensation repeat across reviews. Positive experiences often credit specific staff, while negative ones point to policy limits or slow responses.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · bbb.org (10) · Reviews (1) · Quotes shortened · As of: February 2026
They missed promised shipping and offered only a partial refund.
“They promised to ship my item within 48 hours.”
Returned dress with proof but has not received refund and no replies.
“I have not received a refund and the customer service will not reply”
Order never arrived and customer service only sent automated replies.
“Our event came and went without receiving the required suits.”
Returned items but still has not received refund and no replies.
“still haven't got my money back.”
Unable to get a reply about returning a dress and refund.
“Have sent 2 emails plus an online query but have had no reply.”
Accuses company of lying and is still waiting for a refund.
“still waiting for my refund”
Returned faulty dress and still waiting over two months for refund.
“Still waiting for refund after more than 2 months of sending the item back to Zapaka.”
Prom dress never arrived and service and delivery were useless.
“ordered prom dress still jot arrived”
No way to contact company and waiting three months for refund.
“I am still waiting refund for 3 months”
Dress fit was incorrect and return emails received no response.
“Numerous emails for a return without response.”
I gained a bit of weight during quarantine and none of my nice dresses fit me anymore. After plans changed due to Covid, I had less than a week to find a dress for a small party we were attending. With it being too short notice to order from my usual dress sites, I turned to Zapaka and crossed my fingers! I ordered a white lace dress and I'm glad I did give them the benefit of doubt. I got so many compliments on this dress and everyone was so shocked that I had gotten it from an online store just two days prior! My fiance was obsessed with it and decided he needs to take me to a nice dinner soon so I can wear it again 😂 If your debating where to get a beautiful lace dress, just try Zapaka! They have a broad selection of dresses. I'll be a repeat customer at this site.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
ZAPAKA is an online retailer focused on formal women’s wear, including wedding gowns, bridesmaid dresses, prom dresses, and evening attire. Its product pages show multiple photos and measurement guides to help shoppers choose a size. ZAPAKA offers online checkout, international shipping options, and standard payment methods. The site also lists support channels for order help, returns, and payment questions.