Reviews Analyzed
21
We Collect & Analyze Reviews
zChocolat
Experiences & Reviews
zChocolat is an online chocolatier selling boxed and gift chocolates with international shipping and options for customization. People researching reviews typically look for information about product quality, packaging, delivery and customer support for gift orders.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
12d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Most reviewers report helpful, friendly customer service and useful guidance for gifts; a small number report isolated issues with order handling.
Share of mentions
Strong
12%
💰
Value for money
Very few reviewers mention price; one reviewer explicitly noted the chocolates feel high quality for the price, but data is limited.
Share of mentions
Mixed
2%
⚡
User experience
Several mentions of an easy online ordering process and flexible customizations, but the sample size is small so impressions are tentative.
Share of mentions
Mixed
5%
🔧
Product quality
Widespread praise for taste, presentation and packaging; reviewers frequently call the chocolates rich, flavorful and well protected during shipping.
Share of mentions
Strong
28%
📞
Communication
Many reviewers note clear shipping updates and timely international delivery; a minority report customs delays or disclosure of contents that spoiled surprises.
Share of mentions
Mixed
18%
⭐
Overall experience
Most reviewers describe a positive overall experience, especially for gifts and repeat purchases; a few note delivery problems that affected occasions.
Share of mentions
Strong
35%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Assorted chocolates
"Much thanks to the zChocolat customer service team. They helped me in surprising my wife during our anniversary. A few months to the anniversary date, I searched online for a place to get a wide range of chocolates. I knew with assorted chocolates, the day would be memorable. During the search, I found this store, contacted them and they were very helpful. They guided me on how best to mix them based on the occasion. I selected milk and white chocolate. Two weeks to the anniversary, the gift box had arrived, the packaging was first-class and I loved how beautiful it was. When the day came, my wife was so delighted and kept thanking me for the surprise. "
Greyson Roberts
Collected.reviews
Nov 17, 2021
Featured for: Customer service and packaging praise
The parcel was delayed due to lack of…
"The parcel was delayed due to lack of invoice so the ustoms called a recepient(my girlfriend) and first of all informed her what is inside so its not..."
Pavel
Trustpilot
Oct 01, 2025
Featured for: Negative customs delay, spoiled surprise
Package was lost for 5 days - gift was still cold!
"So I've ordered from them roughly ~10 times before for myself and for gifts, and this order was for a friends birthday. The package was delivered, but..."
Cara Thomas
Trustpilot
Oct 01, 2025
Featured for: Delivery issue but packaging protected
ZBox Order Review
"Great quality product selection, easy onli..."
William Lin
Trustpilot
Oct 01, 2025
Featured for: Easy online ordering and customizations
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
D
DR IRVING CHARLES BOUDVILLE
trustpilot.com
Oct 01, 2025
Outstanding Chocolates
Great packaging, nice chocolates, good variety, and I really like that you d...
E
Eleanor B.
trustpilot.com
Oct 01, 2025
zChocolat offers beautifully packaged…
zChocolat offers beautifully packaged...
M
Marjan GHolizadeh
trustpilot.com
Oct 01, 2025
Great tasting chocolates and interesting design
Great tasting chocolate...
B
Blaire Catanus
trustpilot.com
Oct 01, 2025
I've never thought of buying chocolate…
I've never thought of buying chocolate online but a friend of mine gave me a piece of chocolate from them and it's soo delicious. So I end up bu...
M
May
trustpilot.com
Oct 01, 2025
Simply a delight!
The chocolates are second to none! Pur...
W
William Lin
trustpilot.com
Oct 01, 2025
ZBox Order Review
Great quality product selection, easy onli...
A
Alex Tan
trustpilot.com
Oct 01, 2025
Love them all
Love them all, taste amazing...
J
Jay
trustpilot.com
Oct 01, 2025
easy to do
easy to do, great communication on...
A
Arman Grigoryan
trustpilot.com
Oct 01, 2025
Keep doing whatever you guys doing
Keep doing whatev...
J
Jimmy
trustpilot.com
Oct 01, 2025
Chocolates are sooooo delicious
Chocolates are sooooo delicious, be...
P
Pavel
trustpilot.com
Oct 01, 2025
The parcel was delayed due to lack of…
The parcel was delayed due to lack of invoice so the ustoms called a recepient(my girlfriend) and first of all informed her what is inside so its not...
M
Merle
trustpilot.com
Oct 01, 2025
The chocolates are delicious
The chocolates are delicious. They arrived a day late, but was not a real probl...
c
customer
trustpilot.com
Oct 01, 2025
Excellent delivery service to abroad
Excellent delivery service to abroad...
B
Benz Hawana
trustpilot.com
Oct 01, 2025
The chocolates and macarons are both…
The chocolates and macarons are both delicious. They arrived as.expected and in good condition (2 days after I ordered) direct from France. Very beaut...
H
Hewa Jalal
trustpilot.com
Oct 01, 2025
they did everything as expected
they did everyt...
P
Paul S
trustpilot.com
Oct 01, 2025
Loved the booklet
Everything about this was perfect, arrive in the USD from France on the day I wanted, ice packs were still cold, wife loved the presentation. The only...
C
CAROLYN PERLSTEIN
trustpilot.com
Oct 01, 2025
Timely chocolates, and macaroons!
The chocolates and macaroons...
L
Lissa
trustpilot.com
Oct 01, 2025
Good customer service
They have a good customer se...
C
Cara Thomas
trustpilot.com
Oct 01, 2025
Package was lost for 5 days - gift was still cold!
So I've ordered from them roughly ~10 times before for myself and for gifts, and this order was for a friends birthday. The package was delivered, but...
M
Maximiliano Tambasco
trustpilot.com
Oct 01, 2025
It's a great gift
Fast delivery, beautiful packaged, overall exc...
Conclusion
Reviewers most commonly praise zChocolat for chocolate quality, presentation and protective packaging, making it frequently chosen for gifts. Many reviewers also highlight clear shipping updates and good customer support for customized orders. However, a minority report delivery or customs issues that can affect surprises, so international buyers should plan extra time and confirm customs paperwork. If gifting for a specific date, consider ordering earlier and confirming tracking and customs instructions with customer service.