zChocolat
Experiences & Reviews
zChocolat is an online chocolatier selling boxed and gift chocolates with international shipping and options for customization. People researching reviews typically look for information about product quality, packaging, delivery and customer support for gift orders.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers report helpful, friendly customer service and useful guidance for gifts; a small number report isolated issues with order handling.
Value for money
Very few reviewers mention price; one reviewer explicitly noted the chocolates feel high quality for the price, but data is limited.
User experience
Several mentions of an easy online ordering process and flexible customizations, but the sample size is small so impressions are tentative.
Product quality
Widespread praise for taste, presentation and packaging; reviewers frequently call the chocolates rich, flavorful and well protected during shipping.
Communication
Many reviewers note clear shipping updates and timely international delivery; a minority report customs delays or disclosure of contents that spoiled surprises.
Overall experience
Most reviewers describe a positive overall experience, especially for gifts and repeat purchases; a few note delivery problems that affected occasions.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 โ October 2025).
Assorted chocolates
"Much thanks to the zChocolat customer service team. They helped me in surprising my wife during our anniversary. A few months to the anniversary date, I searched online for a place to get a wide range of chocolates. I knew with assorted chocolates, the day would be memorable. During the search, I found this store, contacted them and they were very helpful. They guided me on how best to mix them based on the occasion. I selected milk and white chocolate. Two weeks to the anniversary, the gift box had arrived, the packaging was first-class and I loved how beautiful it was. When the day came, my wife was so delighted and kept thanking me for the surprise. "
The parcel was delayed due to lack ofโฆ
"The parcel was delayed due to lack of invoice so the ustoms called a recepient(my girlfriend) and first of all informed her what is inside so its not..."
Package was lost for 5 days - gift was still cold!
"So I've ordered from them roughly ~10 times before for myself and for gifts, and this order was for a friends birthday. The package was delivered, but..."
ZBox Order Review
"Great quality product selection, easy onli..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Outstanding Chocolates
Great packaging, nice chocolates, good variety, and I really like that you d...
zChocolat offers beautifully packagedโฆ
zChocolat offers beautifully packaged...
Great tasting chocolates and interesting design
Great tasting chocolate...
I've never thought of buying chocolateโฆ
I've never thought of buying chocolate online but a friend of mine gave me a piece of chocolate from them and it's soo delicious. So I end up bu...
Simply a delight!
The chocolates are second to none! Pur...
ZBox Order Review
Great quality product selection, easy onli...
Love them all
Love them all, taste amazing...
easy to do
easy to do, great communication on...
Keep doing whatever you guys doing
Keep doing whatev...
Chocolates are sooooo delicious
Chocolates are sooooo delicious, be...
The parcel was delayed due to lack ofโฆ
The parcel was delayed due to lack of invoice so the ustoms called a recepient(my girlfriend) and first of all informed her what is inside so its not...
The chocolates are delicious
The chocolates are delicious. They arrived a day late, but was not a real probl...
Excellent delivery service to abroad
Excellent delivery service to abroad...
The chocolates and macarons are bothโฆ
The chocolates and macarons are both delicious. They arrived as.expected and in good condition (2 days after I ordered) direct from France. Very beaut...
they did everything as expected
they did everyt...
Loved the booklet
Everything about this was perfect, arrive in the USD from France on the day I wanted, ice packs were still cold, wife loved the presentation. The only...
Timely chocolates, and macaroons!
The chocolates and macaroons...
Good customer service
They have a good customer se...
Package was lost for 5 days - gift was still cold!
So I've ordered from them roughly ~10 times before for myself and for gifts, and this order was for a friends birthday. The package was delivered, but...
It's a great gift
Fast delivery, beautiful packaged, overall exc...
Conclusion
Reviewers most commonly praise zChocolat for chocolate quality, presentation and protective packaging, making it frequently chosen for gifts. Many reviewers also highlight clear shipping updates and good customer support for customized orders. However, a minority report delivery or customs issues that can affect surprises, so international buyers should plan extra time and confirm customs paperwork. If gifting for a specific date, consider ordering earlier and confirming tracking and customs instructions with customer service.