Reviewers most commonly praise zChocolat for chocolate quality, presentation and protective packaging, making it frequently chosen for gifts. Many reviewers also highlight clear shipping updates and good customer support for customized orders. However, a minority report delivery or customs issues that can affect surprises, so international buyers should plan extra time and confirm customs paperwork. If gifting for a specific date, consider ordering earlier and confirming tracking and customs instructions with customer service.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer service helped create a memorable anniversary chocolate gift.
“Much thanks to the zChocolat customer service team.”
Customs called the recipient and revealed contents, spoiling the surprise.
“The surprice was ruined...”
Package misplaced for five days but still cold; packaging effective.
“Package was lost for 5 days - gift was still cold!”
Good quality selection with easy online ordering and customizations.
“easy online order process. Flexible customizations.”
Most reviewers report helpful, friendly customer service and useful guidance for gifts; a small number report isolated issues with order handling.
Very few reviewers mention price; one reviewer explicitly noted the chocolates feel high quality for the price, but data is limited.
Several mentions of an easy online ordering process and flexible customizations, but the sample size is small so impressions are tentative.
Widespread praise for taste, presentation and packaging; reviewers frequently call the chocolates rich, flavorful and well protected during shipping.
Many reviewers note clear shipping updates and timely international delivery; a minority report customs delays or disclosure of contents that spoiled surprises.
Most reviewers describe a positive overall experience, especially for gifts and repeat purchases; a few note delivery problems that affected occasions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Global delivery with good packaging and proactive communication.
“deliver anywhere in the world while keeping me informed every step of the way.”
Beautifully packaged chocolates with rich, refined flovors.
“zChocolat offers beautifully packaged chocolates with rich, refined flovors”
Great tasting chocolates with interesting design.
“Great tasting chocolates and interesting design”
High-quality chocolate worth waiting for despite long shipping.
“The chocolate is so high quality for its price.”
Exceptional chocolates providing a delightful experience.
“The chocolates are second to none!”
Good quality selection with easy online ordering and customizations.
“easy online order process. Flexible customizations.”
All chocolates taste amazing and have exquisite presentation.
“taste amazing and presentation is exquisite!”
Easy ordering with great shipping communication and high-quality product.
“great communication on shipping.”
Reviewer asks the company to keep doing what they are doing.
“Keep doing whatever you guys doing”
Chocolates are very delicious with beautiful packaging and timely delivery.
“Chocolates are sooooo delicious”
Customs called the recipient and revealed contents, spoiling the surprise.
“The surprice was ruined...”
Chocolates were delicious; arrived one day late but well protected.
“They arrived a day late, but was not a real problem.”
Excellent international delivery and delicious chocolate.
“Excellent delivery service to abroad.”
Chocolates and macarons arrived on time with beautiful packaging and updates.
“constant updates via email”
Everything was done as expected.
“they did everything as expected”
Arrived perfectly chilled and presented, though 30-pack lacked enough flavor variety.
“ice packs were still cold”
Chocolates and macaroons arrived on time as promised.
“The chocolates and macaroons arrived on time as promised.”
Customer service is good and staff are friendly.
“They have a good customer service and their so friendly.”
Package misplaced for five days but still cold; packaging effective.
“Package was lost for 5 days - gift was still cold!”
Fast delivery, beautiful packaging, and excellent gift options.
“Best thing is the gift options”
Much thanks to the zChocolat customer service team. They helped me in surprising my wife during our anniversary. A few months to the anniversary date, I searched online for a place to get a wide range of chocolates. I knew with assorted chocolates, the day would be memorable. During the search, I found this store, contacted them and they were very helpful. They guided me on how best to mix them based on the occasion. I selected milk and white chocolate. Two weeks to the anniversary, the gift box had arrived, the packaging was first-class and I loved how beautiful it was. When the day came, my wife was so delighted and kept thanking me for the surprise.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
zChocolat is an online chocolatier selling boxed and gift chocolates with international shipping and options for customization. People researching reviews typically look for information about product quality, packaging, delivery and customer support for gift orders.