Reviewers most commonly praise zChocolat for chocolate quality, presentation and protective packaging, making it frequently chosen for gifts. Many reviewers also highlight clear shipping updates and good customer support for customized orders. However, a minority report delivery or customs issues that can affect surprises, so international buyers should plan extra time and confirm customs paperwork. If gifting for a specific date, consider ordering earlier and confirming tracking and customs instructions with customer service.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer service helped create a memorable anniversary chocolate gift.
“Much thanks to the zChocolat customer service team.”
Customs called the recipient and revealed contents, spoiling the surprise.
“The surprice was ruined...”
Package misplaced for five days but still cold; packaging effective.
“Package was lost for 5 days - gift was still cold!”
Good quality selection with easy online ordering and customizations.
“easy online order process. Flexible customizations.”
Most reviewers report helpful, friendly customer service and useful guidance for gifts; a small number report isolated issues with order handling.
Very few reviewers mention price; one reviewer explicitly noted the chocolates feel high quality for the price, but data is limited.
Several mentions of an easy online ordering process and flexible customizations, but the sample size is small so impressions are tentative.
Widespread praise for taste, presentation and packaging; reviewers frequently call the chocolates rich, flavorful and well protected during shipping.
Many reviewers note clear shipping updates and timely international delivery; a minority report customs delays or disclosure of contents that spoiled surprises.
Most reviewers describe a positive overall experience, especially for gifts and repeat purchases; a few note delivery problems that affected occasions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Very fast shipping with thoughtful packaging and high-quality product.
“Very fast shipping.”
Very fast shipping with thoughtful packaging and high-quality product.
“Very fast shipping.”
Order received promptly and perfectly packaged; wife delighted.
“received it very promptly and perfectly packaged.”
Order received promptly and perfectly packaged; wife delighted.
“received it very promptly and perfectly packaged.”
Reviewer loved the display and chocolates; enjoyed the experience.
“We loved the display and the chocolates!”
Reviewer loved the display and chocolates; enjoyed the experience.
“We loved the display and the chocolates!”
Order handled in a very professional manner.
“Everything was done in a very professional manner!!”
Order handled in a very professional manner.
“Everything was done in a very professional manner!!”
Great packaging and even better chocolate.
“The packaging was great and the chocolate was even better.”
Great packaging and even better chocolate.
“The packaging was great and the chocolate was even better.”
Ruby chocolates were exceptional with elegant presentation and fast shipping.
“Absolutely the best chocolates I've ever had”
Ruby chocolates were exceptional with elegant presentation and fast shipping.
“Absolutely the best chocolates I've ever had”
Pleasant ordering with excellent communication and precise delivery notifications.
“Communication was excellent and delivery notification was precise.”
Pleasant ordering with excellent communication and precise delivery notifications.
“Communication was excellent and delivery notification was precise.”
Exceptional, seamless experience with excellent communication and exquisite chocolate.
“My experience with zChocolat has been nothing short of exceptional”
Exceptional, seamless experience with excellent communication and exquisite chocolate.
“My experience with zChocolat has been nothing short of exceptional”
Shipped quickly and arrived at the promised time.
“Shipped quick and I received it when they said I would.”
Shipped quickly and arrived at the promised time.
“Shipped quick and I received it when they said I would.”
Chocolates have a delightful taste.
“Delightful taste”
Chocolates have a delightful taste.
“Delightful taste”
Chocolate was excellent but delivery and signature process caused problems.
“Chocolate is amazing but the delivery was a struggle.”
Chocolate was excellent but delivery and FedEx service were problematic.
“Chocolate is amazing but the delivery was a struggle.”
Great taste, easy transaction, and fast delivery.
“Great taste, easy transaction fast delivery”
Chocolates tasted great and the transaction and delivery were smooth.
“Great taste, easy transaction fast delivery.... All good.”
Delivery arrived two days late, missing requested date for Valentine's Day.
“Delivery 2 days late is not acceptable!”
Order arrived two days late, missing requested Valentine's delivery date.
“Delivery 2 days late is not acceptable!”
Easy ordering, beautiful presentation, and delicious chocolate.
“Easy to order. Beautifully presented.”
Ordering was easy and the chocolates were beautifully presented and delicious.
“And my wife found the chocolate absolutely delicious.”
Incredible chocolates and fast delivery but portion size felt small for price.
“I feel like I should have got double the amount of chocolates I did for the price that I paid”
Chocolates were excellent and shipped quickly, but quantity felt insufficient for price.
“I feel like I should have got double the amount of chocolates I did”
Outstanding communication from order to delivery made Valentine's special.
“communication was outstanding”
Communication throughout delivery was outstanding and made Valentine's special.
“the communication was outstanding.”
Wife loved the chocolates; amazing taste, great packaging, and fast shipping.
“the chocolate was amazing and the packaging came perfectly.”
Wife loved the chocolates; packaging, shipping, and quality exceeded expectations.
“Chocolates were and are a 10/10!”
FedEx delivery failures caused delay and slight product damage; unlikely to reorder.
“the cooling pack was at room temperature.”
Multiple FedEx delivery failures caused delayed pickup and slight product damage.
“The macarons and chocolate were slightly damaged”
Really good chocolate with great packaging and very fast shipping.
“Really good chocolate, great packaging and really fast shipping.”
Chocolates were very good with great packaging and fast shipping.
“Really good chocolate, great packaging and really fast shipping.”
Excellent customer service and high product quality overall.
“Excellent customer service and quality of product.”
Customer service and product quality were excellent overall.
“Excellent customer service and quality of product.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
zChocolat is an online chocolatier selling boxed and gift chocolates with international shipping and options for customization. People researching reviews typically look for information about product quality, packaging, delivery and customer support for gift orders.