Many customers say the lenses match their prescriptions, orders arrive quickly, and the frame selection is large for the price. Several reviewers mention buying again and point to affordability. Complaints cluster around wrong prescriptions, lost or misdelivered packages, and refund disputes. Some reviews also mention poor fit and a few say the frames look cheap.
Examples from available reviews (Dec 2021 – Mar 2026).
First-time buyer is happy with accurate prescription, fit, and fast shipping.
“My RX is accurate; the frames are beautiful and fit great.”
Prescription was wrong multiple times and the company refused a refund.
“They refuse to give me my money back.”
Frames looked cheap and disappointing compared to online presentation.
“The frames looked like costume wear - very cheap.”
Long-time customer praises the selection, prices, and fast shipping.
“They have the best selection, best prices and the shipping is fast.”
Several reviews describe staff as helpful, especially with exchanges and fixing measurement mistakes. Multiple low-rated reviews report prescription problems that weren’t resolved, refunds that were refused, and deliveries that never arrived. A few customers also say they couldn’t reach support when they needed it.
Many reviewers point to low prices and a wide frame selection as reasons they come back. Long-time customers mention buying multiple pairs and say the value stays consistent. A smaller group ties value concerns to frames that feel low quality or to needing repeated lens fixes.
Customers often say the website is easy to use and the ordering steps are straightforward, with shipping that arrives quickly. Several mention fit issues, including frames that are too wide and slip, or stems they don’t like. A small number report delivery confusion when tracking shows “delivered” but no package turned up.
Many reviews describe clear, sharp lenses and frames that feel well made and match the prescription. Others report wrong lenses even after returns, frames that look cheaper than the photos, color that doesn’t match, and lenses that don’t work well for close-up focus. These mixed accounts split opinion on build quality and optical accuracy.
Many customers mention regular order updates and clear communication during exchanges or corrections. Others describe missed messages, packages being held without any heads-up, and slow or absent replies from support. Some positive reviews highlight staff who followed up about pupillary distance or exchange requests.
Many customers report being very happy and buying again because of the pricing and selection. Several low-scoring reviews focus on prescription and delivery problems that were not fixed and sharply lowered satisfaction. Overall, repeat-buyer loyalty stands out, alongside a meaningful number of service and quality failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
First-time buyer is happy with accurate prescription, fit, and fast shipping.
“My RX is accurate; the frames are beautiful and fit great.”
Company corrected a pupillary distance mistake and provided helpful communication.
“The communication was excellent throughout the process.”
Easy process, reasonable price, durable glasses, and a useful cloth bag.
“The price is very reasonable, and the glasses are great.”
Good prices with regular order updates and adequate delivery time.
“Great price on products, regular updates on orders and adequate delivery time.”
Prescription is great and stylish but frames are too wide and slip.
“one thing, they are way too wide and slipping down my nose”
Ordering was easy and shipping was quick.
“Easy to order & shipping time was not long at all!”
The new glasses' color did not match the previous order as expected.
“My glasses were not the same color as the previous ones that I ordered.”
Daughter loves her glasses and the available styles and affordability.
“Thank you for variety and affordability.”
Company was patient with a wrong-prescription return and sent correct glasses.
“the company was very patient with me and gave me the option to return or exchange.”
First-time buyer impressed by selection, accurate lenses, and fast delivery.
“My glasses are strong and beautiful, with a totally accurate lenses package.”
Customer did not like the stem design on the glasses.
“Did not like the stem on the glasses”
Reviewer describes the experience as excellent and very good.
“excellent very good”
Reviewer loves new glasses, protective packaging, and will recommend the site.
“I love love love love my new glasses”
Prescription was wrong multiple times and the company refused a refund.
“They refuse to give me my money back.”
Glasses are too big and prescription seems off; support was unreachable.
“I tried to call customer support and no answers.”
Easy ordering, quick delivery, and perfect prescription on sixth pair.
“My glasses came in less than 2 weeks and the prescription was perfect.”
Customer finds the glasses beautiful and of great quality.
“Beautiful and great quality!”
The team was helpful, professional, and attentive during the process.
“The team was incredibly helpful and efficient throughout the entire process.”
Exchange options were easy and completed quickly.
“Easy and Fast exchange options and actions.”
Customer loves the new glasses and found the website easy to navigate.
“The website was very easy to navigate”
Item marked delivered but the customer did not receive it.
“Did not receive product although it said delivered in mailbox”
Customer loves the affordable glasses and reports consistent quality.
“Quality is consistently good”
Glasses are nice but too wide and slide down the face.
“Glasses are nice but Too wide. Slide down my face”
Package was held twice and Zeelool failed to proactively communicate.
“My package was held 2x for postage”
Lenses do not provide close-up focus for the reviewer.
“No close-up focus.”
Progressive lenses are liked and ordering and delivery were simple.
“I'm quite pleased with how simple it was to order my new glasses”
Frames looked cheap and disappointing compared to online presentation.
“The frames looked like costume wear - very cheap.”
Glasses are super cute, fit perfectly, and the prescription is correct.
“The are super cute, fit perfectly and the prescription is correct.”
Lenses remained incorrect despite paying for a correction service.
“I can't see correctly through them even though they were sent back for correction with an additional cost.”
Long-time customer praises the selection, prices, and fast shipping.
“They have the best selection, best prices and the shipping is fast.”
Loves the selection and reasonable prices after buying five pairs.
“they have an incredible selection of frames and they are reasonably priced.”
Customer cannot find the delivered package and requests urgent contact.
“I can't find where you left my glasses or the package.”
Customer loves every pair purchased and owns fifteen pairs.
“love every pair i have purchased....15 pair..”
Prescription was incorrect and the reviewer experienced difficulty obtaining a refund.
“My prescription was not right then they giving me a hard time for a refund”
Glasses are focused and clear; reviewer plans to order again.
“Focused and clear.”
Glasses are beautiful, fit well, and the customer is very happy.
“The glass is a beautiful and they fit great.”
First purchase noted there are many frames to choose from.
“So many to choose from.”
Frames are slightly loose but otherwise well made and stylish.
“They’re a little loose, but otherwise they’re beautiful, on trend and very well made.”
Glasses are sturdy, well made, with an accurate prescription and on-time delivery.
“Perfect prescription and wonderfully made glasses so far.”
Glasses were affordable, available in many styles, and quality was decent.
“Glasses were affordable, so many styles to choose from.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Zeelool is an online eyewear seller offering prescription glasses, sunglasses, and replacement lenses. Customers enter their prescription and pupillary distance, and Zeelool makes single-vision and progressive lenses. Shoppers pick from a large range of frames in different styles and materials. The company ships orders to customers and offers returns and exchanges, along with customer service contact options. Product pages usually include frame measurements and lens choices.