Reviews show two clear patterns for Zeelool: many customers report good value, a wide selection and satisfactory product quality, while a noticeable minority report problems with deliveries, lens accuracy and slow or insufficient communication. If you prioritise low price and broad style choices, reviewers frequently recommend Zeelool and many are repeat buyers. If prescription accuracy and proactive customer service are critical, several reviews describe needing follow-up or returns for lens issues, and some experienced delays or missing packages. Consider verifying return/refund policies and expected shipping times before ordering, and keep documentation of prescriptions and communications when arranging corrections.
Examples from available reviews (Dec 2021 – Feb 2026).
Long-time customer praises the selection, prices, and fast shipping.
“They have the best selection, best prices and the shipping is fast.”
Package was held twice and Zeelool failed to proactively communicate.
“My package was held 2x for postage”
Prescription was incorrect and the reviewer experienced difficulty obtaining a refund.
“My prescription was not right then they giving me a hard time for a refund”
Progressive lenses are liked and ordering and delivery were simple.
“I'm quite pleased with how simple it was to order my new glasses”
Delivery reports vary: several customers report fast, on-time shipping, while multiple others describe delays, held packages or wrong items delivered.
Many reviewers explicitly call pricing affordable and praise the range of styles; repeat buyers cite value and selection as reasons to reorder.
Ordering is occasionally described as simple and quick, but few reviews mention the website or checkout experience, so evidence is limited.
Product reports are mixed: many customers praise fit, build and correct prescriptions, while a notable group report fit issues, poor appearance or incorrect lenses.
Several reviewers report poor or slow responses, little proactive status information and difficulty reaching support; a few resolved issues via social messages.
Overall sentiment is mixed: a sizable set of repeat, satisfied customers contrasts with a recurring minority experiencing delivery, prescription or support problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
First-time buyer is happy with accurate prescription, fit, and fast shipping.
“My RX is accurate; the frames are beautiful and fit great.”
Company corrected a pupillary distance mistake and provided helpful communication.
“The communication was excellent throughout the process.”
Easy process, reasonable price, durable glasses, and a useful cloth bag.
“The price is very reasonable, and the glasses are great.”
Good prices with regular order updates and adequate delivery time.
“Great price on products, regular updates on orders and adequate delivery time.”
Prescription is great and stylish but frames are too wide and slip.
“one thing, they are way too wide and slipping down my nose”
Ordering was easy and shipping was quick.
“Easy to order & shipping time was not long at all!”
The new glasses' color did not match the previous order as expected.
“My glasses were not the same color as the previous ones that I ordered.”
Daughter loves her glasses and the available styles and affordability.
“Thank you for variety and affordability.”
Company was patient with a wrong-prescription return and sent correct glasses.
“the company was very patient with me and gave me the option to return or exchange.”
First-time buyer impressed by selection, accurate lenses, and fast delivery.
“My glasses are strong and beautiful, with a totally accurate lenses package.”
Customer did not like the stem design on the glasses.
“Did not like the stem on the glasses”
Reviewer describes the experience as excellent and very good.
“excellent very good”
Reviewer loves new glasses, protective packaging, and will recommend the site.
“I love love love love my new glasses”
Prescription was wrong multiple times and the company refused a refund.
“They refuse to give me my money back.”
Glasses are too big and prescription seems off; support was unreachable.
“I tried to call customer support and no answers.”
Easy ordering, quick delivery, and perfect prescription on sixth pair.
“My glasses came in less than 2 weeks and the prescription was perfect.”
Customer finds the glasses beautiful and of great quality.
“Beautiful and great quality!”
The team was helpful, professional, and attentive during the process.
“The team was incredibly helpful and efficient throughout the entire process.”
Exchange options were easy and completed quickly.
“Easy and Fast exchange options and actions.”
Customer loves the new glasses and found the website easy to navigate.
“The website was very easy to navigate”
Item marked delivered but the customer did not receive it.
“Did not receive product although it said delivered in mailbox”
Customer loves the affordable glasses and reports consistent quality.
“Quality is consistently good”
Glasses are nice but too wide and slide down the face.
“Glasses are nice but Too wide. Slide down my face”
Package was held twice and Zeelool failed to proactively communicate.
“My package was held 2x for postage”
Lenses do not provide close-up focus for the reviewer.
“No close-up focus.”
Progressive lenses are liked and ordering and delivery were simple.
“I'm quite pleased with how simple it was to order my new glasses”
Frames looked cheap and disappointing compared to online presentation.
“The frames looked like costume wear - very cheap.”
Glasses are super cute, fit perfectly, and the prescription is correct.
“The are super cute, fit perfectly and the prescription is correct.”
Lenses remained incorrect despite paying for a correction service.
“I can't see correctly through them even though they were sent back for correction with an additional cost.”
Long-time customer praises the selection, prices, and fast shipping.
“They have the best selection, best prices and the shipping is fast.”
Loves the selection and reasonable prices after buying five pairs.
“they have an incredible selection of frames and they are reasonably priced.”
Customer cannot find the delivered package and requests urgent contact.
“I can't find where you left my glasses or the package.”
Customer loves every pair purchased and owns fifteen pairs.
“love every pair i have purchased....15 pair..”
Prescription was incorrect and the reviewer experienced difficulty obtaining a refund.
“My prescription was not right then they giving me a hard time for a refund”
Glasses are focused and clear; reviewer plans to order again.
“Focused and clear.”
Glasses are beautiful, fit well, and the customer is very happy.
“The glass is a beautiful and they fit great.”
First purchase noted there are many frames to choose from.
“So many to choose from.”
Frames are slightly loose but otherwise well made and stylish.
“They’re a little loose, but otherwise they’re beautiful, on trend and very well made.”
Glasses are sturdy, well made, with an accurate prescription and on-time delivery.
“Perfect prescription and wonderfully made glasses so far.”
Glasses were affordable, available in many styles, and quality was decent.
“Glasses were affordable, so many styles to choose from.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Zeelool is an online eyewear retailer focused on selling eyeglass frames and prescription lenses direct to consumers. The brand is typically encountered through web storefronts and social channels and is often positioned around a wide frame selection and affordable pricing. Consumers researching Zeelool commonly look for information on lens accuracy, frame fit, shipping and customer support.