Reviews Analyzed
21
We Collect & Analyze Reviews
Zeelool
Experiences & Reviews
Zeelool is an online eyewear retailer focused on selling eyeglass frames and prescription lenses direct to consumers. The brand is typically encountered through web storefronts and social channels and is often positioned around a wide frame selection and affordable pricing. Consumers researching Zeelool commonly look for information on lens accuracy, frame fit, shipping and customer support.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
20d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Delivery reports vary: several customers report fast, on-time shipping, while multiple others describe delays, held packages or wrong items delivered.
Share of mentions
Mixed
18%
💰
Value for money
Many reviewers explicitly call pricing affordable and praise the range of styles; repeat buyers cite value and selection as reasons to reorder.
Share of mentions
Strong
11%
⚡
User experience
Ordering is occasionally described as simple and quick, but few reviews mention the website or checkout experience, so evidence is limited.
Share of mentions
Mixed
2%
🔧
Product quality
Product reports are mixed: many customers praise fit, build and correct prescriptions, while a notable group report fit issues, poor appearance or incorrect lenses.
Share of mentions
Mixed
26%
📞
Communication
Several reviewers report poor or slow responses, little proactive status information and difficulty reaching support; a few resolved issues via social messages.
Share of mentions
Weak
7%
⭐
Overall experience
Overall sentiment is mixed: a sizable set of repeat, satisfied customers contrasts with a recurring minority experiencing delivery, prescription or support problems.
Share of mentions
Mixed
36%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
I have been ordering from Zeelool for a…
"I have been ordering from Zeelool for a few years now and I love it...."
Bell
Trustpilot
Oct 01, 2025
Featured for: Long-term positive, praises selection and shipping
I will NEVER order from Zeelool again
"Despite Zeelool coming highly recommended, my experience was frustrating. My package was held 2x for postage and I was only informed of the reason for..."
Nic B.
Trustpilot
Oct 01, 2025
Featured for: Delivery delay, poor proactive communication
My prescription was not right then they…
"My prescription was not right then th..."
D. Turner
Trustpilot
Oct 01, 2025
Featured for: Incorrect prescription, refund dispute
My new glasses arrived today
"My new glasses arrived today. These are progressive lenses and I'm liking them. I've had progressive lenses in the past, but the last 2 times I tried..."
Charlotte Weitzmann
Trustpilot
Oct 01, 2025
Featured for: Positive progressive lenses, easy ordering
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
R
RITA ECJOLS
trustpilot.com
Oct 01, 2025
Did not receive product although it…
Did not receive product although it said delivered in mailbox but...
b
bee g
trustpilot.com
Oct 01, 2025
Another great buy from ZEELOOL
Another great buy from ZEELOOL! I love my new glasses, they’re not my usual style but Zeelool’s range of affordable glasses...
L
Lynson Morgan
trustpilot.com
Oct 01, 2025
Glasses are nice but Too wide
Glasses are nice but Too...
N
Nic B.
trustpilot.com
Oct 01, 2025
I will NEVER order from Zeelool again
Despite Zeelool coming highly recommended, my experience was frustrating. My package was held 2x for postage and I was only informed of the reason for...
K
Kit Kellison
trustpilot.com
Oct 01, 2025
No close-up focus.
...
C
Charlotte Weitzmann
trustpilot.com
Oct 01, 2025
My new glasses arrived today
My new glasses arrived today. These are progressive lenses and I'm liking them. I've had progressive lenses in the past, but the last 2 times I tried...
M
Miz Floes
trustpilot.com
Oct 01, 2025
The eyewear had a better presentation…
The eyewear had a better presentation online. The frames looked...
M
Manda
trustpilot.com
Oct 01, 2025
Love them
The are super cute, fit perfectly...
R
Rebecca Tovey
trustpilot.com
Oct 01, 2025
I'm not pleased with these glasses
I'm not pleased with these glasses. The frames are lovely but the lenses are not right. I can't see correctly th...
B
Bell
trustpilot.com
Oct 01, 2025
I have been ordering from Zeelool for a…
I have been ordering from Zeelool for a few years now and I love it....
K
Kirsten Schmidt
trustpilot.com
Oct 01, 2025
I love Zeelool
I love Zeelool, they have an incredible selection of frames and they are reasonably priced...
R
Roberto Cabrera
trustpilot.com
Oct 01, 2025
Good morning
Good morning, I can't find where you left my glasses or the package. Please contac...
S
Sandi Thomas Swanson
trustpilot.com
Oct 01, 2025
best glasses
love every pair i have...
D
D. Turner
trustpilot.com
Oct 01, 2025
My prescription was not right then they…
My prescription was not right then th...
A
Ana
trustpilot.com
Oct 01, 2025
Pleasantly surprised 😮
Pleasantly surprised 😮. Focused and clear. I’m thin...
P
Paula
trustpilot.com
Oct 01, 2025
The perfect fit
The glass is a beautiful and they fit great. I’m extremely hap...
L
Linda Mcmillan
trustpilot.com
Oct 01, 2025
Quality
My 1st pair of glasses from this...
V
Veronica Downing
trustpilot.com
Oct 01, 2025
Big but Beautiful
They’re a little loose, but otherwise they’re beautiful, on trend and very well made. I can get the...
A
Asia Mack
trustpilot.com
Oct 01, 2025
Perfect prescription and wonderfully made…
Perfect prescription and wonderfully made glasses so far. Sturdy, not cheap and f...
A
Ashley Naquin
trustpilot.com
Oct 01, 2025
Affordable and adorable
Glasses were affordable, so many styles to choose from. They shipped pretty fast and the quality is pretty good. My kid thinks I look like this story...
Conclusion
Reviews show two clear patterns for Zeelool: many customers report good value, a wide selection and satisfactory product quality, while a noticeable minority report problems with deliveries, lens accuracy and slow or insufficient communication. If you prioritise low price and broad style choices, reviewers frequently recommend Zeelool and many are repeat buyers. If prescription accuracy and proactive customer service are critical, several reviews describe needing follow-up or returns for lens issues, and some experienced delays or missing packages. Consider verifying return/refund policies and expected shipping times before ordering, and keep documentation of prescriptions and communications when arranging corrections.