Reviews Analyzed
21
We Collect & Analyze Reviews
Zoe Lev
Experiences & Reviews
Zoe Lev is a consumer jewelry brand. When researching the company, check the official website and verified retail listings for material disclosures, sizing options, repair or warranty terms, shipping timelines, and the published return policy before purchasing.
Overview & Key Metrics
Positive Sentiment
57%
Latest Review
22d
Overall Rating
3.3
Our Analysis
🎯
Service quality
Customers describe helpful, accommodating service for custom requests and quick adjustments, but many also report repair fees, unresponsiveness, and unresolved complaints.
Share of mentions
Mixed
18%
💰
Value for money
Some buyers call pieces reasonably priced, but a larger set of reviews flags poor durability, repair charges, and disappointing value for the price paid.
Share of mentions
Weak
10%
⚡
User experience
Ordering, personalization, and shipping are often smooth and fast; other reviewers report unclear delivery timing and confusing website information.
Share of mentions
Mixed
13%
🔧
Product quality
Many reviews praise craftsmanship, finish, and sparkle; multiple reports also describe breakage, lost stones, and items that differ from product photos.
Share of mentions
Mixed
19%
📞
Communication
Several customers note prompt, clear replies and helpful updates; a substantial number report ignored messages, unreturned calls, or blocked accounts.
Share of mentions
Mixed
15%
⭐
Overall experience
Overall impressions are split: repeat buyers and many positives exist, while a significant group reports product failures, difficult returns, and poor resolutions.
Share of mentions
Mixed
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (July 2022 – October 2025).
Fantastic Customer Service
"So happy with my Zoe Lev experience! My husband bought me an initial necklace after the birth of our first daughter 2 years ago. We just had our secon..."
Hannah Kiem
Trustpilot
Oct 01, 2025
Featured for: Shows prompt, communicative customer service
Don't Buy. Poor Quality and Horrible Business
"Don't buy from them. Here's what they do: 1. They sell poor quality items (but charge a premium for them) -- mine was $600 and broke within hours. 2...."
Eban
Trustpilot
Oct 01, 2025
Featured for: Summarizes poor quality and strict policy
Purchased a diamond initial necklace…
"Purchased a diamond initial necklace from them about 9 years ago. After about 4 years of occasional wear, the necklace broke and I couldn’t find anyon..."
Kelly Greathouse
Trustpilot
Oct 01, 2025
Featured for: Highlights product mismatch and deceptive photos
I bought a 14 k bracelet stack and…
"I bought a 14 k bracelet stack and needed a size they did not offer. I emailed them and they made a 7..."
Carol H Clark
Trustpilot
Oct 01, 2025
Featured for: Example of custom sizing and satisfaction
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
L
L Nord
trustpilot.com
Oct 01, 2025
Terrible quality
Terrible quality! Buyer BEWARE! They will NOT help when you complain, they do not res...
C
Carol H Clark
trustpilot.com
Oct 01, 2025
I bought a 14 k bracelet stack and…
I bought a 14 k bracelet stack and needed a size they did not offer. I emailed them and they made a 7...
M
Marlene
trustpilot.com
Oct 01, 2025
Got my babies initials on a necklace…
Got my babies initials on a necklace been searching for the right one and this one caught my eye. P...
M
Michelle Koh
trustpilot.com
Oct 01, 2025
easy to work with
I needed a necklace length they don't offer on the websit...
K
Kevin Justice
trustpilot.com
Oct 01, 2025
Website makes it very hard to figure…
Website makes it very hard to fig...
K
Kelly Greathouse
trustpilot.com
Oct 01, 2025
Purchased a diamond initial necklace…
Purchased a diamond initial necklace from them about 9 years ago. After about 4 years of occasional wear, the necklace broke and I couldn’t find anyon...
A
Anon A
trustpilot.com
Oct 01, 2025
DISHONEST AND INCOMPETENT -- THEY WILL SWINDLE YOU!!!
I had purchased from Zoe Lev years ago and had a good experience. This time, I ordered a $2000 necklace. I went back and forth MULTIPLE TIMES via emai...
A
Ashley Taylor
trustpilot.com
Oct 01, 2025
Haven't stopped wearing my new huggie earrings!
I love my new gold hoop huggie earrings. The product arrived exactly as pictured and on-time. This is...
S
Sherri Hamm
trustpilot.com
Oct 01, 2025
Family is the greatest gift
My necklace is the perfect layering piece to add to my collection....
H
Hannah Kiem
trustpilot.com
Oct 01, 2025
Fantastic Customer Service
So happy with my Zoe Lev experience! My husband bought me an initial necklace after the birth of our first daughter 2 years ago. We just had our secon...
T
Tom P
trustpilot.com
Oct 01, 2025
Wife liked her birthday present
...
M
Marc
trustpilot.com
Oct 01, 2025
Added a diamond initial to an existing necklace
Added a diamond initial to an existing Zoe Lev necklace....process was smooth and reasonably pric...
R
Rhea Noa
trustpilot.com
Oct 01, 2025
personalized necklace, I love it!
I ordered the personalized disc necklace with letter and charms, I had it for a few months now and never take it off! It's my favorite necklace, the c...
J
Janice Golubchik
trustpilot.com
Oct 01, 2025
ABSOLUTELY STUNNING NECKLACE
I initially purchased this necklace as a layering piece but it’s so stunning I’m wearing it alone and love it. It’s small but the diamon...
y
yoan hayoun
trustpilot.com
Oct 01, 2025
I will buy again
I ordered a ladder necklace and a bean bracelet, I was surprised how fast the shipping was, I received it within a week, which was amazing! The qualit...
Z
Z. P.
trustpilot.com
Oct 01, 2025
Disappointed by Return Policy and Customer Service
I placed an order for earrings and contacted Zoe Lev Jewelry to return them on the same day they were delivered. The item was never opened or worn—I h...
A
A N
trustpilot.com
Oct 01, 2025
DO NOT BUY FROM HERE
DO NOT BUY FROM HERE Poor quality and my opal ring has split in half and the diamonds fall out. Got it repaired once from them but they want to charge...
K
Karolina A
trustpilot.com
Oct 01, 2025
Received a bracelet for Christmas and…
Received a bracelet for Christmas and it has snapped twice in two different spots since (3 months span). Got it repaired once by them. And a month lat...
C
Cara Lopez
trustpilot.com
Oct 01, 2025
I purchased this item as a gift
I purchased an initial diamond necklace as a gift. When received I was underwhelmed, the stones do not look bright and white as they do in the photo....
E
Eban
trustpilot.com
Oct 01, 2025
Don't Buy. Poor Quality and Horrible Business
Don't buy from them. Here's what they do: 1. They sell poor quality items (but charge a premium for them) -- mine was $600 and broke within hours. 2....
Conclusion
Reviews for Zoe Lev show a mix of consistent strengths and recurring weaknesses. Strengths include personalized sizing, quick processing for custom requests, attractive finishing and diamond sparkle, and multiple reports of fast shipping. Weaknesses recurring across reviews include reports of breakage or loose stones, repair fees or charged repairs, strict refund policies, and several instances of unresponsive or non-communicative service. If you consider buying, confirm sizing and exact product photos, ask about warranties or repair fees in writing, and verify shipping and return timelines before purchase.