Many customers describe high-quality craftsmanship, sparkling stones, and fast shipping for necklaces and bracelets. Several mention gift-ready packaging and simple personalization. Others report breakage, color or size not matching expectations, and refunds being denied. A repeated complaint is slow or no help from customer support once problems come up.
Examples from available reviews (Jul 2022 – Mar 2026).
Personalized disc necklace craftsmanship was amazing and shipped quickly.
“the craftsmanship is amazing”
Fast shipping, great quality, and accommodating customer service.
“I received it within a week, which was amazing!”
Company refused refund, offered only store credit, and blocked reviewer.
“The company refused a refund and only offered store credit”
Ring broke and lost stones repeatedly; company wouldn't stand behind product.
“Poor quality and my opal ring has split in half and the diamonds fall out.”
Some reviews describe quick, flexible help with lost items and custom requests. Others say the company stopped responding, denied refunds, or blocked accounts after return requests. Those two extremes drive most service comments.
Several reviewers say sale prices and the look and feel of the jewelry make it worth the cost. Others felt the value dropped when final-sale rules and denied refunds applied after items broke or didn’t fit. Negative reviews repeatedly mention strict no-return policies.
Buyers often point to neat packaging, easy gifting, clasps that are simple to use, and a straightforward e-gift process. Fewer reviews mention issues like listings for a single earring or sizes that came smaller than expected. These usability complaints show up less often than the packaging and ease-of-use praise.
Many reviews highlight solid craftsmanship, delicate finishing, and jewelry that holds up with wear. Others report chains snapping, stones missing, gems with a brown tint, and repeat breakage without replacement. Overall, comments split between pieces that last and items that fail early.
Some customers describe clear, quick back-and-forth when arranging custom lengths or fixing shipping issues. Others point to unclear delivery timelines on the website and photos that don’t match what arrived. Reports of slow or missing follow-up sit alongside the positive examples.
Reviews swing between very happy customers and shoppers who dealt with breakage and weak support after purchase. Positive accounts focus on quality jewelry arriving quickly, while negative ones emphasize damage and firm refund policies. That gap shapes the overall impression.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
High-quality initial necklace with outstanding customer service and fast shipping.
“The initial necklace craftsmanship is exceptional.”
Reviewer didn't realize the earring was single and found sizes smaller.
“I did not realize that the earring I chose was just a single”
Reviewer praised packaging and sent a beautiful gift piece.
“Stellar packaging. Beautiful piece sent off to a good friend.”
Order wasn't cancellable due to production; final sale and restocking fees applied.
“it's already in production and can't be cancelled.”
Sale items are final and anklet looked smaller than pictured and didn't fit.
“Sales are final purchases only, no returns.”
Poor quality, non-refundable items, and lack of response from company.
“Absolutely terrible experience.”
Reviewer believes the petite gift will be suitable for their daughter-in-law.
“That’s for my daughter-in-law very petite and I think she’ll like this for Christmas”
Reviewer didn't receive a response after following company instructions.
“I've not received a response.... Yet!”
Necklace is cute and easy to clasp.
“Love the necklace. It is cute and easy to clasp.”
Earrings were perfect and ordering was easy.
“Love my earrings! They are perfect!”
Reviewer stated the item had great quality.
“Great quality!”
Reviewer absolutely loves the necklace and finds it excellent.
“I absolutely love the necklace!”
Company proactively helped and resolved lost necklace issue above expectations.
“ZoeLev went above and beyond to help me out”
Poor communication, delays, and incorrect personalized items required returns.
“Customer service is very poor”
Adding another initial to the necklace was easy.
“Easy to add another initial to my...”
E-gift card process was simple and the email arrived quickly.
“The process was simple.”
Item arrived and reviewer found it beautiful and gift-ready.
“Arrived today. Beautiful.”
Beautiful, good quality bracelet purchased at a great sale price.
“Beautiful bracelet. Good quality. Great sale price.”
Thin item snapped within days and company refused assistance.
“the item snapped and was lost”
Multiple purchases of well-designed, long-lasting jewelry worn every day.
“jewelry is well designed and long lasting.”
Reviewer received poor quality and unresponsive customer service.
“Terrible quality!”
Company made a custom bracelet length and delivered perfectly.
“they made a 7.25 inch length specially for me!”
Necklace with baby's initials was perfectly made and dainty.
“Perfectly made and dainty just how i love it.”
Company easily coordinated a custom necklace length quickly.
“it was super easy to coordinate and get it quickly.”
Website made it difficult to determine product arrival times.
“Website makes it very hard to figure out when products will arrive.”
Product differed from advertised photos and customer service was unhelpful.
“Deceptive sales tactics if you ask me.”
Received necklace longer than requested and seller did not respond.
“I ended up receiving a necklace that is well over 14 inches.”
Earrings matched the picture, arrived on time, and reviewer loved them.
“The product arrived exactly as pictured and on-time.”
Necklace is a perfect layering piece representing family initials.
“My necklace is the perfect layering piece to add to my collection.”
Customer service quickly added an initial and returned necklace within two weeks.
“The customer service team was quick and communicative.”
Reviewer thought the bracelet was very nice.
“Very nice bracelet”
Adding a diamond initial was smooth and reasonably priced.
“process was smooth and reasonably priced”
Personalized disc necklace craftsmanship was amazing and shipped quickly.
“the craftsmanship is amazing”
Small necklace has brilliant sparkling diamonds and receives compliments.
“the diamonds sparkle so brilliantly”
Fast shipping, great quality, and accommodating customer service.
“I received it within a week, which was amazing!”
Company refused refund, offered only store credit, and blocked reviewer.
“The company refused a refund and only offered store credit”
Ring broke and lost stones repeatedly; company wouldn't stand behind product.
“Poor quality and my opal ring has split in half and the diamonds fall out.”
Bracelet snapped multiple times and company won't replace or refund.
“it has snapped twice in two different spots since”
Initial necklace stones appeared brown and reviewer was underwhelmed.
“the stones do not look bright and white as they do in the photo.”
Reviewer says product broke quickly and company enforces no-refund policy.
“They sell poor quality items (but charge a premium for them)”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Zoe Lev is an online jewelry brand focused on personalized pieces such as initial necklaces, engraved discs, bracelets, and layering chains. The line includes gold materials and diamond accents, with options to choose custom lengths and add initials. Shoppers can buy regular items, sale pieces, and e-gift cards on the website. Zoe Lev ships directly to customers and uses an online help and order coordination channel for custom requests and shipping questions.