Reviews Analyzed
21
We Collect & Analyze Reviews
BookBaby
Experiences & Reviews
BookBaby is a self-publishing services provider for independent authors, offering print-on-demand and short-run printing, cover design, editing, formatting, and distribution to major online retailers and e-book platforms. Authors commonly use BookBaby to produce physical proof copies and full print runs, obtain design support, and access distribution and fulfillment options.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
23d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Most reviewers report helpful, knowledgeable staff and timely, hands-on support; a minority describe inconsistent follow-up after initial contact.
Share of mentions
Strong
23%
💰
Value for money
Some authors note competitive printing costs, but several reviewers felt editing or paid packages did not justify the price charged.
Share of mentions
Weak
6%
⚡
User experience
Authors praised ease for some tasks and proofs, while others reported cumbersome templates, missing design elements, and poor post-publish follow-up.
Share of mentions
Weak
11%
🔧
Product quality
Printing quality, packaging, and final physical proofs are frequently praised; a subset reported editing and formatting errors or submission-quality problems.
Share of mentions
Strong
17%
📞
Communication
Many reviewers praise responsive staff and clear answers; several describe slow or missing follow-up, escalation barriers, and unanswered calls or emails.
Share of mentions
Mixed
19%
⭐
Overall experience
Overall impressions trend positive for printing and service, but notable negative cases cite unmet editing expectations and poor follow-up.
Share of mentions
Strong
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
BookBaby Support & Printing is exceptional.
"I’ve used BookBaby to publish both of my books. They are easy to work with and the print..."
Lisa Hammett
Trustpilot
Oct 01, 2025
Featured for: Clear praise for printing
Expectations vs. Reality: My BookBaby Publishing Experience
"BookBaby Promises Full-Service Publishing — But Delivers the Bare Minimum. An honest review from a first-time children’s book author. I chose BookBaby..."
Lori Livingston
Trustpilot
Oct 01, 2025
Featured for: Detailed negative publishing experience
Their templates should be user friendly -I like the results of my book but the…
"I like the results of my book but the templates are cumbersome and not user fri..."
Mary Sills
Trustpilot
Oct 01, 2025
Featured for: User experience—template complaint
The worst Spanish editing service
"I bought the Spanish editing services, and when I received the manuscript back, it had the note from the editor that Spanish dialogs are to be represe..."
Kristy Charleen Rodriguez
Trustpilot
Oct 01, 2025
Featured for: Spanish editing and support issues
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
JOSE
trustpilot.com
Oct 01, 2025
Service is great!
...
C
Christine Rakela
trustpilot.com
Oct 01, 2025
A Thorough Approach
Your team worked with me on getting the...
R
Romano Ghirlanda
trustpilot.com
Oct 01, 2025
Repeat author
I am a local author and have been giving Intro to Self-Publishing classes many times. I always recommend BookBaby in each class because of two main re...
M
Mary Sills
trustpilot.com
Oct 01, 2025
Their templates should be user friendly -I like the results of my book but the…
I like the results of my book but the templates are cumbersome and not user fri...
K
Kris Olson
trustpilot.com
Oct 01, 2025
Responsive and knowledgeable staff.
Rachel has been very helpful and knowledgeable throughout our process. Responsive...
E
Ellen
trustpilot.com
Oct 01, 2025
Wonderful Experience!
Wonderful Experience! The people are fantastics, the books ar...
E
EV
trustpilot.com
Oct 01, 2025
The Wall Between You and Your Hired Editor
I had a good experience with the Sr. Publishing Specialist, but everything else afterward felt off. I ordered the Line Editing service for my manuscri...
K
Kristy Charleen Rodriguez
trustpilot.com
Oct 01, 2025
The worst Spanish editing service
I bought the Spanish editing services, and when I received the manuscript back, it had the note from the editor that Spanish dialogs are to be represe...
D
Dr. Doreen Hamilton
trustpilot.com
Oct 01, 2025
Great Services and Positive Experience
I was not aware of Book Baby until the Toastmasters International Convention in August 2025. I spoke with the representatives and shared my first publ...
G
Gene Saint-Amand
trustpilot.com
Oct 01, 2025
Satisfied Customer
The customer service staff were very helpful. The work was performed in a timely manner,...
R
Robert Anderson
trustpilot.com
Oct 01, 2025
Bookbaby helped make my dream come true. The BookBaby team was helpful…
The BookBaby team was helpful throughout the process and they answered all of my questions quickly...
C
Chandra Regan
trustpilot.com
Oct 01, 2025
For the most part
For the most part, I'm completely satisfied with Bookbaby so far. The only thing I found frustrating was th...
M
Mary
trustpilot.com
Oct 01, 2025
Appreciated Customer Service
When I started to look at self-publishing my first book, I realized I needed more assistance in navigating the steps. A friend recommended BookBaby, s...
T
TW
trustpilot.com
Oct 01, 2025
Follow up lacking
Customer service was great until the first purchase, and I haven't heard from anyone...
L
Lisa Hammett
trustpilot.com
Oct 01, 2025
BookBaby Support & Printing is exceptional.
I’ve used BookBaby to publish both of my books. They are easy to work with and the print...
K
Kayt Peck
trustpilot.com
Oct 01, 2025
Good job!
BookBaby was thorough, c...
J
Joseph
trustpilot.com
Oct 01, 2025
Quick
Quick, knowledgeable, and precise. Having Book Baby set up, and continu...
L
Lori Livingston
trustpilot.com
Oct 01, 2025
Expectations vs. Reality: My BookBaby Publishing Experience
BookBaby Promises Full-Service Publishing — But Delivers the Bare Minimum. An honest review from a first-time children’s book author. I chose BookBaby...
J
James Durrah
trustpilot.com
Oct 01, 2025
More Tolerance is needed, indeed, required.
From my very first day of not having gone throu the initial proess with Bookbaby (and after having paid a Bookbaby IMPOSTER THE SUM OF $800.00 A COUPL...
D
Dennis A Pracht
trustpilot.com
Oct 01, 2025
I ordered a single copy proof of my…
I ordered a single copy proof of my unpublished novel from BookBaby. It was exactly what I was hoping for and then some! They were meticulous in makin...
Conclusion
Reviews show consistent praise for BookBaby’s printing quality, proofs, packaging, and many staff interactions. Multiple authors highlight quick turnaround for physical copies and positive outcomes for cover design and layout. However, several reviewers report problems with paid editing packages, Spanish-language editing, template usability, and inconsistent follow-up after publication. Prospective customers should confirm the exact scope of editing or design services, ask about file formats submitted to retailers (PDF vs JPEG), and get a clear point of contact for post-publication support before purchase.