Reviews Analyzed
21
We Collect & Analyze Reviews
CheapFlightsFreak
Experiences & Reviews
CheapFlightsFreak is an online flight booking platform and travel agency focused on comparing fares and selling airline tickets. The site typically facilitates flight search, booking, electronic ticket delivery and customer support for travelers seeking lower-cost options. Consumers researching CheapFlightsFreak should verify fare rules, baggage policies and ticket confirmations, and consider contacting customer service for follow-up or documentation.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
18d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Many reviewers praise helpful staff, timely follow-up and good booking support. A small number report serious service problems (delays or alleged price switching).
Share of mentions
Strong
19%
💰
Value for money
Multiple reviews highlight low fares and savings, while several cite high add-on fees or claims of price increases after payment, producing mixed value impressions.
Share of mentions
Mixed
10%
⚡
User experience
Booking is frequently described as easy and fast with quick e‑ticket delivery. Some users report negative booking-day experiences such as delays or costly baggage add‑ons.
Share of mentions
Mixed
20%
🔧
Product quality
Very few reviews address ticket reliability; the notable reports allege downgrades or bait‑and‑switch behavior after payment, a serious negative signal.
Share of mentions
Weak
3%
📞
Communication
Many users report prompt communications — e‑ticket delivery, confirmation and proactive calls. A small number describe scripted or problematic confirmation requests.
Share of mentions
Strong
17%
⭐
Overall experience
Most reviewers report straightforward, satisfactory bookings and helpful staff. A minority describe significant problems including delays, extra fees, or alleged scams.
Share of mentions
Strong
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Travel booking
"My experience with this company is average. Out of the 5- star rating, I would give them 3.0. They have a great team in customer service that helped me get the best deal. I wanted to travel from Miami to Boston and I found they had lucrative offers that would help save me some dollars. I had a successful booking. During the travel day, I went to the airport very early as advised. I wanted to get to my destination as early as possible as I was going on official duty. However, this never happened. We remained in the waiting bay for hours. We left the airport 4 hours later and this really messed up my schedule."
Leila Gemma
Collected.reviews
Nov 16, 2021
Featured for: Saved money but major delay
Typical bait and switch operation
"Typical bait and switch operation. They offer a low price, you make a reservation and pay. They email asking you to call for "verbal confirmation" whe..."
Ric W'ke
Trustpilot
Oct 01, 2025
Featured for: Detailed bait-and-switch complaint
Easy booking
"..."
Sonya Karpishpan
Trustpilot
Oct 01, 2025
Featured for: Easy booking, mentions best prices
Good service
"Good service, they called to check if I had all m..."
entice
Trustpilot
Oct 01, 2025
Featured for: Example of proactive pre-trip call
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Mikaela Nichkova
trustpilot.com
Oct 01, 2025
Easy
Easy. Received the e ticket...
A
Andrei Semin
trustpilot.com
Oct 01, 2025
Easy and fast booking
Easy and fast boo...
E
Eldrid ODriscoll
trustpilot.com
Oct 01, 2025
Everything was great
...
E
Elena Pajovic
trustpilot.com
Oct 01, 2025
Very easy to process tickets
...
H
Hud Saeed
trustpilot.com
Oct 01, 2025
Really great website
Really great website, and i loved the...
F
Fidan Sideifzada
trustpilot.com
Oct 01, 2025
Super easy
It was super easy to book my flight,...
S
Sonya Karpishpan
trustpilot.com
Oct 01, 2025
Easy booking
...
e
entice
trustpilot.com
Oct 01, 2025
Good service
Good service, they called to check if I had all m...
M
Mary Farmer
trustpilot.com
Oct 01, 2025
Very easy to book and helpful service
Very easy to book...
M
Mina Magdy Awad Aiad
trustpilot.com
Oct 01, 2025
I needed to add extra bag and it was…
I needed to add extra bag...
m
mahmoud magdi
trustpilot.com
Oct 01, 2025
Good service
...
Q
Qutaiba
trustpilot.com
Oct 01, 2025
Service was very excellent
Service was very excelle...
A
Adnan Zuhairi
trustpilot.com
Oct 01, 2025
It Wes good the price wes not too bad
It Wes good the price wes not...
A
Abdul Mohammed
trustpilot.com
Oct 01, 2025
Given good customer service regarding…
Given good customer service...
V
Valon Melani
trustpilot.com
Oct 01, 2025
Very helpful
...
J
Jahaima Sylvain
trustpilot.com
Oct 01, 2025
He’s was nice and patience
...
M
Mohamed Mukhtar
trustpilot.com
Oct 01, 2025
V.good jeff
...
G
George Stoyanoff
trustpilot.com
Oct 01, 2025
Bait and switch scammers from India…
Bait and switch scammers from India !!!! DO NOT USE TGEM. The...
C
Cherie Wiley
trustpilot.com
Oct 01, 2025
Professional and fast
Professional and fast. Jeff did very well...
R
Ric W'ke
trustpilot.com
Oct 01, 2025
Typical bait and switch operation
Typical bait and switch operation. They offer a low price, you make a reservation and pay. They email asking you to call for "verbal confirmation" whe...
Conclusion
Reviews of CheapFlightsFreak show frequent reports of easy, fast booking and prompt e‑ticket delivery, with many customers praising staff follow‑up. Common positives cited include competitive fares and helpful pre‑trip calls. However, there are recurring complaints about baggage charges, on‑day travel delays and a few strong allegations of price changes after payment. Consumers should verify fare and baggage rules, request written confirmations of ticket class and total price, and keep documentation of communications when booking.