Reviews of CheapFlightsFreak show frequent reports of easy, fast booking and prompt e‑ticket delivery, with many customers praising staff follow‑up. Common positives cited include competitive fares and helpful pre‑trip calls. However, there are recurring complaints about baggage charges, on‑day travel delays and a few strong allegations of price changes after payment. Consumers should verify fare and baggage rules, request written confirmations of ticket class and total price, and keep documentation of communications when booking.
Examples from available reviews (Oct 2021 – Feb 2026).
Booking and service were good but a four-hour airport delay ruined schedule.
“We left the airport 4 hours later and this really messed up my schedule.”
Reviewer describes a bait-and-switch operation and warns others.
“Typical bait and switch operation.”
Booking was easy and the reviewer praised the prices.
“Easy booking, great prices!”
They called to confirm materials and flight information readiness.
“Good service, they called to check if I had all my materials and had the flight information ready.”
Many reviewers praise helpful staff, timely follow-up and good booking support. A small number report serious service problems (delays or alleged price switching).
Multiple reviews highlight low fares and savings, while several cite high add-on fees or claims of price increases after payment, producing mixed value impressions.
Booking is frequently described as easy and fast with quick e‑ticket delivery. Some users report negative booking-day experiences such as delays or costly baggage add‑ons.
Very few reviews address ticket reliability; the notable reports allege downgrades or bait‑and‑switch behavior after payment, a serious negative signal.
Many users report prompt communications — e‑ticket delivery, confirmation and proactive calls. A small number describe scripted or problematic confirmation requests.
Most reviewers report straightforward, satisfactory bookings and helpful staff. A minority describe significant problems including delays, extra fees, or alleged scams.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (54) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Summary of underlying review
Reviewer accuses company of bait-and-switch and higher prices.
“Bait and switch scammers from India !!!! DO NOT USE TGEM.”
Summary of underlying review
Service was professional and fast; Jeff confirmed tickets by call.
“Professional and fast. Jeff did very well on the follow up call to confirm my tickets”
Summary of underlying review
Reviewer describes a bait-and-switch operation and warns others.
“Typical bait and switch operation.”
Summary of underlying review
Company initially withheld a bereavement refund and was difficult to work with.
“This is the most despicable organization in the travel industry that I've ever run into”
Summary of underlying review
Reviewer reports lost money and labels the company a scam.
“lost money. scam alert.”
Summary of underlying review
Company charged for an unavailable flight and conditioned refund removal of review.
“These folks are just awful. They charged me for a flight that wasn’t available and now are saying I will not get a refund until I remove my previous negative review of them.”
Summary of underlying review
Reviewer warns others that the company are scammers.
“Scammers alert!”
Summary of underlying review
Trenton provided professional, patient assistance and was recommended.
“My expeirince was exceptionally professional and most of all patient by the help of Trenton .I recomend his services for airline assistance,Thank You Ever So Much Trenton”
Summary of underlying review
Reviewer experienced seat assignment errors and inadequate refunds from the company.
“I still do not have a seat I was overpaid for.”
Summary of underlying review
Reviewer claims the company sold flights that did not exist.
“They sell you flights that don’t exist”
Summary of underlying review
They sold unavailable seats, reassigned wheelchairs, and refused refunds.
“They bait and switch they sell seats they cannot get”
Summary of underlying review
They canceled and rescheduled a ticket without notifying the family.
“This company failed to inform us.”
Summary of underlying review
Cancellation resulted in less than half refunded in points.
“i was given less than half the price that I paid in points towards a flight”
My experience with this company is average. Out of the 5- star rating, I would give them 3.0. They have a great team in customer service that helped me get the best deal. I wanted to travel from Miami to Boston and I found they had lucrative offers that would help save me some dollars. I had a successful booking. During the travel day, I went to the airport very early as advised. I wanted to get to my destination as early as possible as I was going on official duty. However, this never happened. We remained in the waiting bay for hours. We left the airport 4 hours later and this really messed up my schedule.
Summary of underlying review
Damian provided excellent service and assistance.
“I was helped by Damian and am so pleased with the excellent service he provided.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
CheapFlightsFreak is an online flight booking platform and travel agency focused on comparing fares and selling airline tickets. The site typically facilitates flight search, booking, electronic ticket delivery and customer support for travelers seeking lower-cost options. Consumers researching CheapFlightsFreak should verify fare rules, baggage policies and ticket confirmations, and consider contacting customer service for follow-up or documentation.