Reviews of CheapFlightsFreak show frequent reports of easy, fast booking and prompt e‑ticket delivery, with many customers praising staff follow‑up. Common positives cited include competitive fares and helpful pre‑trip calls. However, there are recurring complaints about baggage charges, on‑day travel delays and a few strong allegations of price changes after payment. Consumers should verify fare and baggage rules, request written confirmations of ticket class and total price, and keep documentation of communications when booking.
Examples from available reviews (Oct 2021 – Feb 2026).
Booking and service were good but a four-hour airport delay ruined schedule.
“We left the airport 4 hours later and this really messed up my schedule.”
Reviewer describes a bait-and-switch operation and warns others.
“Typical bait and switch operation.”
Booking was easy and the reviewer praised the prices.
“Easy booking, great prices!”
They called to confirm materials and flight information readiness.
“Good service, they called to check if I had all my materials and had the flight information ready.”
Many reviewers praise helpful staff, timely follow-up and good booking support. A small number report serious service problems (delays or alleged price switching).
Multiple reviews highlight low fares and savings, while several cite high add-on fees or claims of price increases after payment, producing mixed value impressions.
Booking is frequently described as easy and fast with quick e‑ticket delivery. Some users report negative booking-day experiences such as delays or costly baggage add‑ons.
Very few reviews address ticket reliability; the notable reports allege downgrades or bait‑and‑switch behavior after payment, a serious negative signal.
Many users report prompt communications — e‑ticket delivery, confirmation and proactive calls. A small number describe scripted or problematic confirmation requests.
Most reviewers report straightforward, satisfactory bookings and helpful staff. A minority describe significant problems including delays, extra fees, or alleged scams.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (54) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Summary of underlying review
Brooks was knowledgeable and provided attentive help.
“Brooks of cheapflightfares.com was knowledgeable”
Summary of underlying review
Scout resolved a last-minute booking issue quickly despite WiFi problems.
“Scout was super helpful and got everything situated for me in a matter of minutes.”
Summary of underlying review
Reviewer alleges scam involving extra segments and unexpected charges.
“DO NOT FALL FOR THIS SCAM!!!”
Summary of underlying review
Mia provided very helpful and good customer service.
“Mia was very helpful. Good customer service by her.”
Summary of underlying review
Olympia provided exceptionally good service according to reviewer.
“Olympia is simply the best better than all the rest.”
Summary of underlying review
Canceling the flight was painless and quick from start to finish.
“process of canceling my flight was painless and quick.”
Summary of underlying review
Olimpia answered questions quickly and was helpful.
“Ty so much for helping me with the questions I had about my flight !! Ty Olimpia.”
Summary of underlying review
Staff (Olympia) was patient, helpful, and did a great job.
“She did a great job, very patience and helpful. Olympia was awesome.”
Summary of underlying review
Olympia helped get boarding passes on time for the flight.
“Olympia helped me with getting me my boarding passes on time for my flight, thank you so much!”
Summary of underlying review
SCOUT provided kind, patient, and professional support exceeding expectations.
“They were extremely kind, patient, and professional at all times.”
Summary of underlying review
Olympia improved the reviewer’s experience and made them satisfied.
“I wasn't having the best experience until Olympia took over.”
Summary of underlying review
Mia sent the boarding pass within minutes, resolving the reviewer's stress.
“I was stressing because I didn't have my boarding pass for my flight in the morning. I called and Mia sent them to me within a couple of minutes.”
Summary of underlying review
Mia provided a helpful resolution to the reviewer’s issue.
“Mia was helpful in giving me a resolution to my issue! Thankful!”
Summary of underlying review
Reviewer recommends talking to Scott because service was amazing.
“Just talk to Scott service was amazing.”
Summary of underlying review
Scout did a great job and the reviewer thanks them.
“Great job, Scout is kindly, thank you”
Summary of underlying review
Help center was fast, helpful, and provided good service.
“Help center is so great , they’re very fast and help with everything , Got a good service ~SCOUT took me through”
Summary of underlying review
Ticket cancelled minutes after confirmation and seat assignment was not provided.
“Not worth the discount, put in confirmation code, 2 mins later ticket cancelled..”
Summary of underlying review
Mia assisted with TSA precheck, seat selection, and baggage decisions.
“Mia was helpful in answering questions and assisting with TSA precheck, seat selection, and baggage.”
Summary of underlying review
Mia answered all questions and clarified the luggage situation.
“Mia was very helpful & answered all my questions. She helped me get a better understanding luggage situation.”
Summary of underlying review
Reviewer reports Scout was very helpful.
“Scout was very helpful”
Summary of underlying review
Ticket was canceled and refund processes produced long delays and runaround.
“At this point I'm fairly certain I'm out $555.00 with nothing to show for it.”
Summary of underlying review
Scout went above and beyond and provided excellent customer service.
“Scout was my agent and she went above and beyond to resolve my issue.”
Summary of underlying review
Reviewer never received tickets and is trying to get a refund.
“I booked a flight with them to Cancun months in advance and never received the tickets.”
Summary of underlying review
Received e ticket within one hour after easy booking.
“Received the e ticket within 1 hour after booking”
Summary of underlying review
Easy and fast booking with reportedly the best prices.
“Easy and fast booking. Best prices.”
Summary of underlying review
Reviewer says everything was great overall.
“Everything was great”
Summary of underlying review
Ticket processing was very easy.
“Very easy to process tickets”
Summary of underlying review
Website and employees provided excellent customer service.
“excellent customer service”
Summary of underlying review
Booking was super easy and reviewer was satisfied.
“It was super easy to book my flight, I am satisfied with the experience!”
Summary of underlying review
Booking was easy and the reviewer praised the prices.
“Easy booking, great prices!”
Summary of underlying review
They called to confirm materials and flight information readiness.
“Good service, they called to check if I had all my materials and had the flight information ready.”
Summary of underlying review
Booking was very easy and the service was helpful.
“Very easy to book and helpful service”
Summary of underlying review
Adding an extra bag was too expensive.
“I needed to add extra bag and it was too expensive”
Summary of underlying review
Reviewer reports good service.
“Good service”
Summary of underlying review
Service was excellent and reviewer thanks the staff.
“Service was very excellent Thanks for all ur help”
Summary of underlying review
Price was not too bad and reviewer will use again.
“It Wes good the price wes not too bad. I will do it again.”
Summary of underlying review
Reviewer received good customer service for their flight booking.
“Given good customer service regarding the flight booking.”
Summary of underlying review
Reviewer found staff to be very helpful.
“Very helpful”
Summary of underlying review
Staff member was nice and patient.
“He’s was nice and patience”
Summary of underlying review
Reviewer gave very good feedback about Jeff.
“V.good jeff”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
CheapFlightsFreak is an online flight booking platform and travel agency focused on comparing fares and selling airline tickets. The site typically facilitates flight search, booking, electronic ticket delivery and customer support for travelers seeking lower-cost options. Consumers researching CheapFlightsFreak should verify fare rules, baggage policies and ticket confirmations, and consider contacting customer service for follow-up or documentation.