Reviews indicate that many buyers experience helpful, responsive customer service and straightforward ordering, with several purchasers praising discounts and flexible payment options. Product selection and quality receive positive mentions, though only a minority of reviews focus on items themselves. Multiple long-term sellers report issues with account management, slow onboarding, limited visibility, and occasional shipping or customs paperwork errors that affected orders. If you are a retailer, consider the positive service reports and ask about payment terms; if you are a brand considering Creoate, request details on account support, promotional exposure, and customs/shipping procedures before committing.
Examples from available reviews (Oct 2025 – Feb 2026).
Fassal provided exceptional, professional and friendly customer service.
“Fassal, the customer service advisor I spoke with via Chat provided exceptional customer service today.”
Very happy with ordered products and appreciated the discounts.
“Absolutely brilliant I’m so happy with the products I’ve ordered”
Delayed shipping and incorrect customs paperwork caused returns and poor communication.
“Terrible communication and false info when they did reply.”
Paid for trade show support then communication stopped and account manager left.
“all communication from our account manager and Creoate in general - completely stopped.”
Many reviewers cite fast, helpful customer service and named agents resolving issues; a minority of longer-term sellers report account neglect.
Some buyers praise discounts and a 60-day payment option; a few reports note fees, tied-up capital after shipping errors, or poor ROI on paid promotions.
Retail buyers often describe easy ordering and simpler importing; several independent sellers report slow onboarding, manual listing burden, and low platform visibility.
Several customers report good product quality and variety, but only a small number of reviews comment directly on items or selection.
Many customers note quick chat responses and agents who resolve problems; some sellers report slow or missing replies and paperwork errors that impacted shipments.
Most reviewers describe positive buying experiences and helpful support; a smaller group of sellers report unresolved account, shipping, or promotional issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: February 2026
Poor customer service, slow website, and problematic refund handling.
“Their customer service team communication is arrogant, unreasonable and not plausible.”
Poor customer service, slow website, and problematic refund handling.
“Their customer service team communication is arrogant, unreasonable and not plausible.”
Fassal provided smooth, professional onboarding and prompt communication.
“Communication was always prompt and proactive, which kept everything on track.”
Fassal provided smooth, professional onboarding and prompt communication.
“Communication was always prompt and proactive, which kept everything on track.”
Payouts and notifications were delayed and communication about payments was poor.
“I still haven't received payment from a small order that was completed back in November 2025.”
Payouts and notifications were delayed and communication about payments was poor.
“I still haven't received payment from a small order that was completed back in November 2025.”
Knowledgeable staff provided easy setup and quick answers.
“Knowledgeable, Very easy to work with and easy setup. Questions were answered quickly.”
Knowledgeable staff provided easy setup and quick answers.
“Knowledgeable, Very easy to work with and easy setup. Questions were answered quickly.”
Sunita resolved storefront display issues so products appeared.
“I spoke to Sunita and she solved the issue.”
Sunita resolved storefront display issues so products appeared.
“I spoke to Sunita and she solved the issue.”
Allegedly withheld payments and threatening behavior caused serious business harm.
“they withheld over £10,000 in order payments.”
Allegedly withheld payments and threatening behavior caused serious business harm.
“they withheld over £10,000 in order payments.”
Fassal guided enrollment professionally, making setup smooth.
“He guided me through the entire enrollment process with patience, clarity, and professionalism.”
Fassal guided enrollment professionally, making setup smooth.
“He guided me through the entire enrollment process with patience, clarity, and professionalism.”
Fassal helped with account setup and Creoate eased onboarding.
“Fassal Mahmood really helped us out with the account set up and everything.”
Fassal helped with account setup and Creoate eased onboarding.
“Fassal Mahmood really helped us out with the account set up and everything.”
Account manager Fassal is very helpful, though the platform is slow.
“However the platform itself is too slow”
Account manager Fassal is very helpful, though the platform is slow.
“However the platform itself is too slow”
Positive onboarding with clear guidance and consistent support throughout.
“My onboarding experience with Creoate was highly positive.”
Positive onboarding with clear guidance and consistent support throughout.
“My onboarding experience with Creoate was highly positive.”
Repeated cancellations, no follow-up, and unprofessional support during signup.
“I booked a call with FASSAL Mahmood, he cancelled last minute with no explanation”
Seller account setup stalled due to cancelled calls and no follow-up.
“he cancelled last minute with no explanation”
Fassal addressed order issues and listened to concerns.
“Fassal was great to work with.”
Representative resolved order issues and provided attentive service.
“Fassal was great to work with.”
Excellent customer service from Harvey and Faith left a loyal customer.
“Probably the best customer service in the world!”
Highly positive customer service experience with Harvey and Faith.
“Probably the best customer service in the world!”
Sellers account application was declined within minutes and commission seemed high.
“I applied for a sellers account and within 5 mins was declined.”
Seller application was quickly declined and commission perceived as high.
“within 5 mins was declined”
Helpful company with great quality and unique items; will return.
“very helpful and great quality items available and unique items will be back to buy more.”
Helpful company with great, unique quality items; will return.
“very helpful and great quality items available”
Refund withheld, support unhelpful, and blocked funds impacted event preparations.
“Sunita promised me to issue a store voucher”
Orders delayed and support refused promised voucher, blocking needed funds.
“AVOID the CREOATE platform!!!”
Sunita was very helpful and resolved the issue quickly.
“Sunita was very helpful and resolved my issue quickly”
Support agent Sunita resolved the issue quickly and helpfully.
“Sunita was very helpful and resolved my issue quickly”
Fassal went the extra mile to resolve a problem for me.
“Fassal was incredibly helpful and went the extra mile to sort out a problem for me.”
Fassal went the extra mile to resolve a problem, impressing reviewer.
“Fassal was incredibly helpful and went the extra mile to sort out a problem for me.”
Live chat didn't display and no clear contact email hindered support.
“there is no email address readily available to contact customer support through.”
Unable to access live chat, no email contact, agent later phoned.
“Apparently, there's a live chat box on their website, but it was not displaying on my PC.”
Ease of use and a large product variety suit my store.
“Ease of use is plus for me. A large variety of products to choose between for my store.”
Platform is easy to use with a wide variety of products.
“Ease of use is plus for me.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Creoate is a wholesale marketplace that connects brands and retailers, providing product sourcing, ordering and importing tools, and business-to-business payment and shipping options. People searching for Creoate reviews commonly check customer service, shipping reliability, seller support, and product selection when deciding to buy or sell on the platform.