Many reviewers single out specific account managers for quick, hands-on fixes. Customers often mention easy ordering and a broad product selection. Another group describes payouts being held back, refunds taking too long, and account follow-ups that go nowhere. Some also report missing ways to get in touch and occasional slowdowns on the platform.
Examples from available reviews (Oct 2025 – Mar 2026).
Fassal provided exceptional, professional and friendly customer service.
“Fassal, the customer service advisor I spoke with via Chat provided exceptional customer service today.”
Allegedly withheld payments and threatening behavior caused serious business harm.
“they withheld over £10,000 in order payments.”
Payouts and notifications were delayed and communication about payments was poor.
“I still haven't received payment from a small order that was completed back in November 2025.”
Unable to access live chat, no email contact, agent later phoned.
“Apparently, there's a live chat box on their website, but it was not displaying on my PC.”
Several reviews name staff who quickly sorted out account and order problems. Positive comments focus on onboarding, account setup, and immediate fixes. A smaller number mention last-minute cancellations and unprofessional behavior during signup.
Customers often point to competitive prices, discounts, and flexible order sizes. Reviewers also say extended payment terms help with cash flow. A small number question whether commission levels feel too high.
Many reviewers say the site is easy for browsing ranges and placing orders. Some report slow pages and a live chat that did not display, which prevented timely help. Product choice and simple ordering show up repeatedly as strengths.
Multiple customers say they received high-quality, distinctive products and plan to reorder. Product praise appears often in positive reviews. Complaints about product quality are rare in this set.
Reviewers frequently praise individual agents for fast, proactive updates. Several describe missed payment notifications, delayed shipping information, and account manager contact that suddenly stops. Reviews show a sharp split between responsive one-to-one support and wider communication failures.
Many reviews describe smooth onboarding, helpful support, and orders that met expectations. A notable minority report serious problems with held funds, refunds that were not resolved, and weak follow-up. Overall, feedback is polarized between strong personal service and major operational breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: March 2026
Poor customer service, slow website, and problematic refund handling.
“Their customer service team communication is arrogant, unreasonable and not plausible.”
Poor customer service, slow website, and problematic refund handling.
“Their customer service team communication is arrogant, unreasonable and not plausible.”
Fassal provided smooth, professional onboarding and prompt communication.
“Communication was always prompt and proactive, which kept everything on track.”
Fassal provided smooth, professional onboarding and prompt communication.
“Communication was always prompt and proactive, which kept everything on track.”
Payouts and notifications were delayed and communication about payments was poor.
“I still haven't received payment from a small order that was completed back in November 2025.”
Payouts and notifications were delayed and communication about payments was poor.
“I still haven't received payment from a small order that was completed back in November 2025.”
Knowledgeable staff provided easy setup and quick answers.
“Knowledgeable, Very easy to work with and easy setup. Questions were answered quickly.”
Knowledgeable staff provided easy setup and quick answers.
“Knowledgeable, Very easy to work with and easy setup. Questions were answered quickly.”
Sunita resolved storefront display issues so products appeared.
“I spoke to Sunita and she solved the issue.”
Sunita resolved storefront display issues so products appeared.
“I spoke to Sunita and she solved the issue.”
Allegedly withheld payments and threatening behavior caused serious business harm.
“they withheld over £10,000 in order payments.”
Allegedly withheld payments and threatening behavior caused serious business harm.
“they withheld over £10,000 in order payments.”
Fassal guided enrollment professionally, making setup smooth.
“He guided me through the entire enrollment process with patience, clarity, and professionalism.”
Fassal guided enrollment professionally, making setup smooth.
“He guided me through the entire enrollment process with patience, clarity, and professionalism.”
Fassal helped with account setup and Creoate eased onboarding.
“Fassal Mahmood really helped us out with the account set up and everything.”
Fassal helped with account setup and Creoate eased onboarding.
“Fassal Mahmood really helped us out with the account set up and everything.”
Account manager Fassal is very helpful, though the platform is slow.
“However the platform itself is too slow”
Account manager Fassal is very helpful, though the platform is slow.
“However the platform itself is too slow”
Positive onboarding with clear guidance and consistent support throughout.
“My onboarding experience with Creoate was highly positive.”
Positive onboarding with clear guidance and consistent support throughout.
“My onboarding experience with Creoate was highly positive.”
Repeated cancellations, no follow-up, and unprofessional support during signup.
“I booked a call with FASSAL Mahmood, he cancelled last minute with no explanation”
Seller account setup stalled due to cancelled calls and no follow-up.
“he cancelled last minute with no explanation”
Fassal addressed order issues and listened to concerns.
“Fassal was great to work with.”
Representative resolved order issues and provided attentive service.
“Fassal was great to work with.”
Excellent customer service from Harvey and Faith left a loyal customer.
“Probably the best customer service in the world!”
Highly positive customer service experience with Harvey and Faith.
“Probably the best customer service in the world!”
Sellers account application was declined within minutes and commission seemed high.
“I applied for a sellers account and within 5 mins was declined.”
Seller application was quickly declined and commission perceived as high.
“within 5 mins was declined”
Helpful company with great quality and unique items; will return.
“very helpful and great quality items available and unique items will be back to buy more.”
Helpful company with great, unique quality items; will return.
“very helpful and great quality items available”
Refund withheld, support unhelpful, and blocked funds impacted event preparations.
“Sunita promised me to issue a store voucher”
Orders delayed and support refused promised voucher, blocking needed funds.
“AVOID the CREOATE platform!!!”
Sunita was very helpful and resolved the issue quickly.
“Sunita was very helpful and resolved my issue quickly”
Support agent Sunita resolved the issue quickly and helpfully.
“Sunita was very helpful and resolved my issue quickly”
Fassal went the extra mile to resolve a problem for me.
“Fassal was incredibly helpful and went the extra mile to sort out a problem for me.”
Fassal went the extra mile to resolve a problem, impressing reviewer.
“Fassal was incredibly helpful and went the extra mile to sort out a problem for me.”
Live chat didn't display and no clear contact email hindered support.
“there is no email address readily available to contact customer support through.”
Unable to access live chat, no email contact, agent later phoned.
“Apparently, there's a live chat box on their website, but it was not displaying on my PC.”
Ease of use and a large product variety suit my store.
“Ease of use is plus for me. A large variety of products to choose between for my store.”
Platform is easy to use with a wide variety of products.
“Ease of use is plus for me.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Creoate runs an online wholesale marketplace that links retailers with suppliers. The platform offers a range of consumer and retail products and supports account onboarding. Creoate provides tools for processing orders and coordinates logistics for merchant orders. The company offers customer support channels and account management for business clients.