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Creoate
Reviews & Experiences

Reviews indicate that many buyers experience helpful, responsive customer service and straightforward ordering, with several purchasers praising discounts and flexible payment options. Product selection and quality receive positive mentions, though only a minority of reviews focus on items themselves. Multiple long-term sellers report issues with account management, slow onboarding, limited visibility, and occasional shipping or customs paperwork errors that affected orders. If you are a retailer, consider the positive service reports and ask about payment terms; if you are a brand considering Creoate, request details on account support, promotional exposure, and customs/shipping procedures before committing.

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Overview & Key Metrics

Review count
60
Sources
trustpilot.com
Last updated
February 2026

What reviewers often mention

🎯

Service quality

Many reviewers cite fast, helpful customer service and named agents resolving issues; a minority of longer-term sellers report account neglect.

💰

Value for money

Some buyers praise discounts and a 60-day payment option; a few reports note fees, tied-up capital after shipping errors, or poor ROI on paid promotions.

⚡

User experience

Retail buyers often describe easy ordering and simpler importing; several independent sellers report slow onboarding, manual listing burden, and low platform visibility.

🔧

Product quality

Several customers report good product quality and variety, but only a small number of reviews comment directly on items or selection.

📞

Communication

Many customers note quick chat responses and agents who resolve problems; some sellers report slow or missing replies and paperwork errors that impacted shipments.

⭐

Overall experience

Most reviewers describe positive buying experiences and helpful support; a smaller group of sellers report unresolved account, shipping, or promotional issues.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing 20 of 60 reviews

All Reviews

Sources: Trustpilot (60) · Quotes shortened · As of: February 2026

D
DEBORAH SANTONOCITO
trustpilot.com Oct 01, 2025

As a new start up shop . as its a add on to my business , many suppliers would not entertain us , even with the fact you pay up front they wsnt you to...

L
Lexi Leblanc
trustpilot.com Oct 01, 2025

Quick response and handled the problem!

F
Faith Goguen
trustpilot.com Oct 01, 2025

DO NOT BUY FROM CREOATE - I have a brick and mortar store in Maine and was excited by the selection Creoate offered. I placed two orders within a week of each other that totale...

D
Donna Wright
trustpilot.com Oct 01, 2025

Sunita was brilliant - Sunita was helpful, arranged to rebook my parcel as my car had broken down a...

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Simran Timbadia
trustpilot.com Oct 01, 2025

Extremely Disappointed – Poor Communication and Unprofessional Conduct - We’ve been a seller on Creoate for almost 5 - 6 years and, despite boosting our listings, have seen little to no sales. Recently, we were assigned an...

K
Karen
trustpilot.com Oct 01, 2025

Absolutely brilliant I’m so happy with the products I’ve ordered and I’ve also refe...

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Pauline Phillips
trustpilot.com Oct 01, 2025

I gave this company 5 stars as they were very helpful as I am a new business they answered my query quick...

R
Rachel Rhind
trustpilot.com Oct 01, 2025

What a fantastic place! Fassal was an amazing help and it’s so easy to...

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customer
trustpilot.com Oct 01, 2025

Order - ...

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Ronnie Alex Gibson
trustpilot.com Oct 01, 2025

Effective Customer Service - Easy sorted out my issue I had today. Andreea h...

b
bella-moon Giftware
trustpilot.com Oct 01, 2025

Great variety of goods,low quantity orders if required for top...

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Louise Jolley
trustpilot.com Oct 01, 2025

Creoate make the buying and importing…

R
Rachel Brown
trustpilot.com Oct 01, 2025

Fassal - Superstar Customer Experience - Fassal, the customer service advisor I spoke with via Chat provided exceptional customer service today. Knowledgeable, professional...

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Michelle Weston
trustpilot.com Oct 01, 2025

Fassal - Fassal, is brilliant...

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customer
trustpilot.com Oct 01, 2025

Very easy for make order. - ...

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Consumer
trustpilot.com Oct 01, 2025

Fassal identified the cause of my is...

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cd
trustpilot.com Oct 01, 2025

Fassal was very helpful and his service…

A
Amrita Singh
trustpilot.com Oct 01, 2025

Disappointed After 6+ Months on Creoate - Since October, I have manually listed 20 products with up to 12 sizes each .. spread out weekly in chunks, not in one go. The initial setup itself too...

M
Maggie
trustpilot.com Oct 01, 2025

We had a problem with delivery and Fassal was brilliant, he spent a lot of time before the bank holiday making sure t...

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Linda
trustpilot.com Oct 01, 2025

I had an issue using a discount code, Fassal was fabulous, h...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.

About Creoate

Creoate is a wholesale marketplace that connects brands and retailers, providing product sourcing, ordering and importing tools, and business-to-business payment and shipping options. People searching for Creoate reviews commonly check customer service, shipping reliability, seller support, and product selection when deciding to buy or sell on the platform.