Reviews Analyzed
20
We Collect & Analyze Reviews
Creoate
Experiences & Reviews
Creoate is a wholesale marketplace that connects brands and retailers, providing product sourcing, ordering and importing tools, and business-to-business payment and shipping options. People searching for Creoate reviews commonly check customer service, shipping reliability, seller support, and product selection when deciding to buy or sell on the platform.
Overview & Key Metrics
Positive Sentiment
85%
Latest Review
18d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Many reviewers cite fast, helpful customer service and named agents resolving issues; a minority of longer-term sellers report account neglect.
Share of mentions
Strong
28%
💰
Value for money
Some buyers praise discounts and a 60-day payment option; a few reports note fees, tied-up capital after shipping errors, or poor ROI on paid promotions.
Share of mentions
Mixed
8%
⚡
User experience
Retail buyers often describe easy ordering and simpler importing; several independent sellers report slow onboarding, manual listing burden, and low platform visibility.
Share of mentions
Mixed
13%
🔧
Product quality
Several customers report good product quality and variety, but only a small number of reviews comment directly on items or selection.
Share of mentions
Mixed
5%
📞
Communication
Many customers note quick chat responses and agents who resolve problems; some sellers report slow or missing replies and paperwork errors that impacted shipments.
Share of mentions
Mixed
12%
⭐
Overall experience
Most reviewers describe positive buying experiences and helpful support; a smaller group of sellers report unresolved account, shipping, or promotional issues.
Share of mentions
Strong
33%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Fassal - Superstar Customer Experience
"Fassal, the customer service advisor I spoke with via Chat provided exceptional customer service today. Knowledgeable, professional..."
Rachel Brown
Trustpilot
Oct 01, 2025
Featured for: Strong customer-service example
Absolutely brilliant I’m so happy with…
"Absolutely brilliant I’m so happy with the products I’ve ordered and I’ve also refe..."
Karen
Trustpilot
Oct 01, 2025
Featured for: Positive product-quality and discounts
DO NOT BUY FROM CREOATE
"I have a brick and mortar store in Maine and was excited by the selection Creoate offered. I placed two orders within a week of each other that totale..."
Faith Goguen
Trustpilot
Oct 01, 2025
Featured for: Shipping and customs failure
Extremely Disappointed – Poor Communication and Unprofessional Conduct
"We’ve been a seller on Creoate for almost 5 - 6 years and, despite boosting our listings, have seen little to no sales. Recently, we were assigned an..."
Simran Timbadia
Trustpilot
Oct 01, 2025
Featured for: Account-manager abandonment complaint
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
D
DEBORAH SANTONOCITO
trustpilot.com
Oct 01, 2025
As a new start up shop
As a new start up shop . as its a add on to my business , many suppliers would not entertain us , even with the fact you pay up front they wsnt you to...
L
Lexi Leblanc
trustpilot.com
Oct 01, 2025
Quick response and handled the problem!
Quick response and...
F
Faith Goguen
trustpilot.com
Oct 01, 2025
DO NOT BUY FROM CREOATE
I have a brick and mortar store in Maine and was excited by the selection Creoate offered. I placed two orders within a week of each other that totale...
D
Donna Wright
trustpilot.com
Oct 01, 2025
Sunita was brilliant
Sunita was helpful, arranged to rebook my parcel as my car had broken down a...
S
Simran Timbadia
trustpilot.com
Oct 01, 2025
Extremely Disappointed – Poor Communication and Unprofessional Conduct
We’ve been a seller on Creoate for almost 5 - 6 years and, despite boosting our listings, have seen little to no sales. Recently, we were assigned an...
K
Karen
trustpilot.com
Oct 01, 2025
Absolutely brilliant I’m so happy with…
Absolutely brilliant I’m so happy with the products I’ve ordered and I’ve also refe...
P
Pauline Phillips
trustpilot.com
Oct 01, 2025
I gave this company 5 stars as they…
I gave this company 5 stars as they were very helpful as I am a new business they answered my query quick...
R
Rachel Rhind
trustpilot.com
Oct 01, 2025
What a fantastic place
What a fantastic place! Fassal was an amazing help and it’s so easy to...
c
customer
trustpilot.com
Oct 01, 2025
Order
...
R
Ronnie Alex Gibson
trustpilot.com
Oct 01, 2025
Effective Customer Service
Easy sorted out my issue I had today. Andreea h...
b
bella-moon Giftware
trustpilot.com
Oct 01, 2025
Great variety of goods,low quantity…
Great variety of goods,low quantity orders if required for top...
L
Louise Jolley
trustpilot.com
Oct 01, 2025
Creoate make the buying and importing…
Creoate make the buying an...
R
Rachel Brown
trustpilot.com
Oct 01, 2025
Fassal - Superstar Customer Experience
Fassal, the customer service advisor I spoke with via Chat provided exceptional customer service today. Knowledgeable, professional...
M
Michelle Weston
trustpilot.com
Oct 01, 2025
Fassal
Fassal, is brilliant...
c
customer
trustpilot.com
Oct 01, 2025
Very easy for make order.
...
C
Consumer
trustpilot.com
Oct 01, 2025
Fassal identified the cause of my…
Fassal identified the cause of my is...
c
cd
trustpilot.com
Oct 01, 2025
Fassal was very helpful and his service…
Fassal was very helpful and...
A
Amrita Singh
trustpilot.com
Oct 01, 2025
Disappointed After 6+ Months on Creoate
Since October, I have manually listed 20 products with up to 12 sizes each .. spread out weekly in chunks, not in one go. The initial setup itself too...
M
Maggie
trustpilot.com
Oct 01, 2025
We had a problem with delivery and…
We had a problem with delivery and Fassal was brilliant, he spent a lot of time before the bank holiday making sure t...
L
Linda
trustpilot.com
Oct 01, 2025
I had an issue using a discount code
I had an issue using a discount code, Fassal was fabulous, h...
Conclusion
Reviews indicate that many buyers experience helpful, responsive customer service and straightforward ordering, with several purchasers praising discounts and flexible payment options. Product selection and quality receive positive mentions, though only a minority of reviews focus on items themselves. Multiple long-term sellers report issues with account management, slow onboarding, limited visibility, and occasional shipping or customs paperwork errors that affected orders. If you are a retailer, consider the positive service reports and ask about payment terms; if you are a brand considering Creoate, request details on account support, promotional exposure, and customs/shipping procedures before committing.