Fassal - Superstar Customer Experience - Fassal, the customer service advisor I spoke with via Chat provided exceptional customer service today. Knowledgeable, professional...
Reason: Strong customer-service example
Creoate
Reviews & Experiences
Reviews indicate that many buyers experience helpful, responsive customer service and straightforward ordering, with several purchasers praising discounts and flexible payment options. Product selection and quality receive positive mentions, though only a minority of reviews focus on items themselves. Multiple long-term sellers report issues with account management, slow onboarding, limited visibility, and occasional shipping or customs paperwork errors that affected orders. If you are a retailer, consider the positive service reports and ask about payment terms; if you are a brand considering Creoate, request details on account support, promotional exposure, and customs/shipping procedures before committing.
Overview & Key Metrics
Review count
60
Sources
trustpilot.com
Last updated
February 2026
Featured Reviews
Examples from available reviews (Oct 2025 – Feb 2026).
Absolutely brilliant I’m so happy with the products I’ve ordered and I’ve also refe...
Reason: Positive product-quality and discounts
DO NOT BUY FROM CREOATE - I have a brick and mortar store in Maine and was excited by the selection Creoate offered. I placed two orders within a week of each other that totale...
Reason: Shipping and customs failure
Extremely Disappointed – Poor Communication and Unprofessional Conduct - We’ve been a seller on Creoate for almost 5 - 6 years and, despite boosting our listings, have seen little to no sales. Recently, we were assigned an...
Reason: Account-manager abandonment complaint
What reviewers often mention
🎯
Service quality
Many reviewers cite fast, helpful customer service and named agents resolving issues; a minority of longer-term sellers report account neglect.
💰
Value for money
Some buyers praise discounts and a 60-day payment option; a few reports note fees, tied-up capital after shipping errors, or poor ROI on paid promotions.
⚡
User experience
Retail buyers often describe easy ordering and simpler importing; several independent sellers report slow onboarding, manual listing burden, and low platform visibility.
🔧
Product quality
Several customers report good product quality and variety, but only a small number of reviews comment directly on items or selection.
📞
Communication
Many customers note quick chat responses and agents who resolve problems; some sellers report slow or missing replies and paperwork errors that impacted shipments.
⭐
Overall experience
Most reviewers describe positive buying experiences and helpful support; a smaller group of sellers report unresolved account, shipping, or promotional issues.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing 40 of 60 reviews
All Reviews
Sources: Trustpilot (60) · Quotes shortened · As of: February 2026
E
Experienced Seller
trustpilot.com
Feb 16, 2026
I would give zero stars if I could. Their customer service team communication is arrogant, unreasonable and not plausible. The website is very slow an...
E
Experienced Seller
trustpilot.com
Feb 16, 2026
I would give zero stars if I could. Their customer service team communication is arrogant, unreasonable and not plausible. The website is very slow an...
J
James Taylor
trustpilot.com
Feb 13, 2026
Working with Fassal on our onboarding to Creoate was a very smooth and professional experience. He made the process clear and efficient, took the time...
J
James Taylor
trustpilot.com
Feb 13, 2026
Working with Fassal on our onboarding to Creoate was a very smooth and professional experience. He made the process clear and efficient, took the time...
J
Jamea Gray
trustpilot.com
Feb 10, 2026
Such a horrible experience as a seller… - 2/13, Update to response from Creoate: The platform gives an option to get paid via PayPal in the Payment settings. I had my PayPal information in fro...
J
Jamea Gray
trustpilot.com
Feb 10, 2026
Such a horrible experience as a seller… - 2/13, Update to response from Creoate: The platform gives an option to get paid via PayPal in the Payment settings. I had my PayPal information in fro...
T
Tammy Stephens
trustpilot.com
Feb 02, 2026
Knowledgeable - Knowledgeable, Very easy to work with and e...
T
Tammy Stephens
trustpilot.com
Feb 02, 2026
Knowledgeable - Knowledgeable, Very easy to work with and e...
S
Sharon
trustpilot.com
Feb 02, 2026
I was having an issues with my storefront not showing up, or any p...
S
Sharon
trustpilot.com
Feb 02, 2026
I was having an issues with my storefront not showing up, or any p...
L
Lauren
trustpilot.com
Jan 19, 2026
They are well know for being dodgy, and I never wanted to work with them, however a Brad. I wanted to work with strong armed men into going on this pl...
L
Lauren
trustpilot.com
Jan 19, 2026
They are well know for being dodgy, and I never wanted to work with them, however a Brad. I wanted to work with strong armed men into going on this pl...
C
Cup Sticks
trustpilot.com
Jan 14, 2026
I had an excellent experience working with Fassal. He guided me through the entire enrollment process with patience, clarity, and professionalism. Eve...
C
Cup Sticks
trustpilot.com
Jan 14, 2026
I had an excellent experience working with Fassal. He guided me through the entire enrollment process with patience, clarity, and professionalism. Eve...
A
Arjun Bhatia
trustpilot.com
Jan 09, 2026
11/10 - Fassal Mahmood really helped us out with the account set up and everything. He always has made time to set up meetings and get our issue resolved....
A
Arjun Bhatia
trustpilot.com
Jan 09, 2026
11/10 - Fassal Mahmood really helped us out with the account set up and everything. He always has made time to set up meetings and get our issue resolved....
L
Lesley
trustpilot.com
Jan 09, 2026
I'm a seller & my Account Manager Fassal Mahmood is such a great asset in helping us to get more from the platform - I'm a seller & I have to say my Account manager Fassal Mahmood is Fantastic. He helps us a lot and always has plenty of time to sort out any problems...
L
Lesley
trustpilot.com
Jan 09, 2026
I'm a seller & my Account Manager Fassal Mahmood is such a great asset in helping us to get more from the platform - I'm a seller & I have to say my Account manager Fassal Mahmood is Fantastic. He helps us a lot and always has plenty of time to sort out any problems...
S
Sj
trustpilot.com
Dec 29, 2025
My onboarding experience with Creoate was highly positive. Fassal demonstrated a strong commitment to providing clear guidance, timely communication,...
S
Sj
trustpilot.com
Dec 29, 2025
My onboarding experience with Creoate was highly positive. Fassal demonstrated a strong commitment to providing clear guidance, timely communication,...
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
About Creoate
Creoate is a wholesale marketplace that connects brands and retailers, providing product sourcing, ordering and importing tools, and business-to-business payment and shipping options. People searching for Creoate reviews commonly check customer service, shipping reliability, seller support, and product selection when deciding to buy or sell on the platform.