Many reviewers single out specific account managers for quick, hands-on fixes. Customers often mention easy ordering and a broad product selection. Another group describes payouts being held back, refunds taking too long, and account follow-ups that go nowhere. Some also report missing ways to get in touch and occasional slowdowns on the platform.
Examples from available reviews (Oct 2025 – Mar 2026).
Fassal provided exceptional, professional and friendly customer service.
“Fassal, the customer service advisor I spoke with via Chat provided exceptional customer service today.”
Allegedly withheld payments and threatening behavior caused serious business harm.
“they withheld over £10,000 in order payments.”
Payouts and notifications were delayed and communication about payments was poor.
“I still haven't received payment from a small order that was completed back in November 2025.”
Unable to access live chat, no email contact, agent later phoned.
“Apparently, there's a live chat box on their website, but it was not displaying on my PC.”
Several reviews name staff who quickly sorted out account and order problems. Positive comments focus on onboarding, account setup, and immediate fixes. A smaller number mention last-minute cancellations and unprofessional behavior during signup.
Customers often point to competitive prices, discounts, and flexible order sizes. Reviewers also say extended payment terms help with cash flow. A small number question whether commission levels feel too high.
Many reviewers say the site is easy for browsing ranges and placing orders. Some report slow pages and a live chat that did not display, which prevented timely help. Product choice and simple ordering show up repeatedly as strengths.
Multiple customers say they received high-quality, distinctive products and plan to reorder. Product praise appears often in positive reviews. Complaints about product quality are rare in this set.
Reviewers frequently praise individual agents for fast, proactive updates. Several describe missed payment notifications, delayed shipping information, and account manager contact that suddenly stops. Reviews show a sharp split between responsive one-to-one support and wider communication failures.
Many reviews describe smooth onboarding, helpful support, and orders that met expectations. A notable minority report serious problems with held funds, refunds that were not resolved, and weak follow-up. Overall, feedback is polarized between strong personal service and major operational breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: March 2026
Creoate welcomed our new shop and made ordering easy.
“creoate welcomed us and made it do easy to order .”
Customer service responded quickly and resolved the issue.
“Quick response and handled the problem!”
Delayed shipping and incorrect customs paperwork caused returns and poor communication.
“Terrible communication and false info when they did reply.”
Sunita rebooked my parcel after my car broke down.
“Sunita was helpful, arranged to rebook my parcel”
Paid for trade show support then communication stopped and account manager left.
“all communication from our account manager and Creoate in general - completely stopped.”
Very happy with ordered products and appreciated the discounts.
“Absolutely brilliant I’m so happy with the products I’ve ordered”
Helpful and responsive support for a new business; would recommend.
“they answered my query quickly and were very friendly”
Help from Fassal and high-quality products at good prices.
“Everything was amazing quality and priced so well.”
My problem was sorted by Creoate.
“My problem was sorted”
Andreea effectively resolved my issue and answered my question.
“Andreea had effectively sorted out my question.”
Wide product variety, low MOQs, 60-day payment and fast delivery.
“Great variety of goods,low quantity orders if required for top ups”
Creoate simplified buying and importing for the customer.
“Creoate make the buying and importing process so easy”
Fassal provided exceptional, professional and friendly customer service.
“Fassal, the customer service advisor I spoke with via Chat provided exceptional customer service today.”
Fassal was brilliant and consistently helpful.
“Fassal, is brilliant - helpful as always :)”
The ordering process was very easy.
“Very easy for make order.”
Fassal quickly identified and fixed the issue.
“Fassal identified the cause of my issue, and rectified it immediately 👍🏻”
Fassal provided very helpful and quick service.
“Fassal was very helpful and his service was super quick!”
After months of effort, listings received no views or sales and poor support.
“I have had only 56 views, no sales, no likes, and no enquiries till today.”
Fassal ensured delivery arrived in time for our event.
“making sure that the delivery was made to us in time for our event.”
Fassal helped resolve a discount code issue.
“Fassal was fabulous, helped me through it and sorted it ll out for me..he was great”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Creoate runs an online wholesale marketplace that links retailers with suppliers. The platform offers a range of consumer and retail products and supports account onboarding. Creoate provides tools for processing orders and coordinates logistics for merchant orders. The company offers customer support channels and account management for business clients.