Reviews Analyzed
21
We Collect & Analyze Reviews
Deluxe
Experiences & Reviews
Deluxe is a U.S.-based provider of business checks, forms, printing and related payment and branding services for small businesses and financial institutions. The company offers online ordering, reordering tools and custom print products, serving both individual consumers and business clients.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
17d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Mixed reports: many users report helpful, patient customer service and reliable fulfillment; some report unfriendly staff and unresolved delays.
Share of mentions
Mixed
23%
💰
Value for money
Recurring concern: several reviewers say prices are high, request loyalty discounts, or feel product cost doesn't match expectations.
Share of mentions
Weak
13%
⚡
User experience
Consistent praise for an easy-to-use app, simple reorders, and fast ordering flow across many reviewers.
Share of mentions
Strong
15%
🔧
Product quality
Product quality varies: some customers report accurate, correct prints and free reprints; others report poor quality or missing items.
Share of mentions
Mixed
15%
📞
Communication
Communication issues appear in several reviews: unclear shipping timelines, billing/charge confusion and delayed or missing refund responses.
Share of mentions
Weak
9%
⭐
Overall experience
Overall impressions split: many long-term, satisfied customers praise ease and reliability; a notable minority report delivery, billing, or quality failures.
Share of mentions
Mixed
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Printed carrier bags
"Deluxe disappointed us. We had placed an order of printed carrier bags for our customers, but never got what we expected. I contacted customer service, enquired, and placed my order. The process was successful to this point. I waited eagerly for the bags to arrive but instead, frustrations started. After the said period, shipping period, I did not get the bags. I enquired about the delay and they became very unfriendly. They did not want to take responsibility for the delays. A week later the goods arrived. This time it was the quality. It was poor and not worth the money and time spent. Due to the responses I had gotten previously, I decided not to call and never to buy from them again."
Jasmine Edwards
Collected.reviews
Nov 12, 2021
Featured for: delay, poor quality, unfriendly service
Reliable
"I have been ordering from deluxe for o..."
TAMI BRAGG
Trustpilot
Oct 01, 2025
Featured for: long-term reliable experience
False order and shipping details provided!
"The worst timeline provided on shipment delivery, pre authorized for next day shipping but it truly take up to six business days still to receive. The..."
Tiffany Reid
Trustpilot
Oct 01, 2025
Featured for: detailed billing and shipping complaint
Easy to reorder
"With saved history i..."
Alaska Shop
Trustpilot
Oct 01, 2025
Featured for: easy reorder, UX praise
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
D
DOREEN SHIOI
trustpilot.com
Oct 01, 2025
The ease of placing an order.
...
G
GLENN KIEL
trustpilot.com
Oct 01, 2025
EASY TO USE AND QUICK ACCURATE SERVICE
EASY TO USE AND QUICK ACC...
A
Andrew Covington
trustpilot.com
Oct 01, 2025
Amazing customer service
Put wrong routing number in. Totally my...
T
TAMI BRAGG
trustpilot.com
Oct 01, 2025
Reliable
I have been ordering from deluxe for o...
G
Gordies
trustpilot.com
Oct 01, 2025
EASY
...
B
BARB FINK
trustpilot.com
Oct 01, 2025
We have used Deluxe for a number of…
We have used Deluxe for a number of years and ha...
M
Mike
trustpilot.com
Oct 01, 2025
Have not received My Checks
Have not received My Checks . Deposit slips can in b...
D
Diana Blankenship
trustpilot.com
Oct 01, 2025
Prompt shipping and Accurate
...
H
Harold Greenberg
trustpilot.com
Oct 01, 2025
Price to high
...
a
american classics
trustpilot.com
Oct 01, 2025
they should offer more discounts for…
they should offer more discounts for loyal customers rather then give a la...
G
Gregory Beeman
trustpilot.com
Oct 01, 2025
patient and knowledgeable
...
H
Happy
trustpilot.com
Oct 01, 2025
Easy to use and fast time in getting…
Easy to use and fast t...
K
KG
trustpilot.com
Oct 01, 2025
too expensive
...
A
Alaska Shop
trustpilot.com
Oct 01, 2025
Easy to reorder
With saved history i...
F
FRANK BROCK
trustpilot.com
Oct 01, 2025
The checks were never delivered
The checks were never delivered! The prices is outrageous. Call to get a refund, never got the refund a...
N
Nate Rubin
trustpilot.com
Oct 01, 2025
Seamless and easy to do.
...
T
Tiffany Reid
trustpilot.com
Oct 01, 2025
False order and shipping details provided!
The worst timeline provided on shipment delivery, pre authorized for next day shipping but it truly take up to six business days still to receive. The...
L
L Graef
trustpilot.com
Oct 01, 2025
Easy and Correct
My recent orders were placed easily and correctly. I am so ap...
S
SHERI ENGLAND
trustpilot.com
Oct 01, 2025
EASY
I FOUND EVERYTHING E...
J
Jeffrey Forrester
trustpilot.com
Oct 01, 2025
It's basically $1 a check to have these…
It's basically $1 a check to have these printed. That's incredible...
Conclusion
Reviews show recurring strengths and recurring weaknesses. Many customers highlight an easy-to-use ordering experience, quick reorders, and responsive agents (including free reprints in at least one instance). At the same time, several reviews describe late or missing deliveries, billing and charge reconciliation problems, and concerns about pricing or discounts. If you consider Deluxe for checks or printed products, confirm shipping timelines, review billing authorizations, and use saved order history to simplify reorders.