Deluxe
Experiences & Reviews
Deluxe is a U.S.-based provider of business checks, forms, printing and related payment and branding services for small businesses and financial institutions. The company offers online ordering, reordering tools and custom print products, serving both individual consumers and business clients.
Overview & Key Metrics
Our Analysis
Service quality
Mixed reports: many users report helpful, patient customer service and reliable fulfillment; some report unfriendly staff and unresolved delays.
Value for money
Recurring concern: several reviewers say prices are high, request loyalty discounts, or feel product cost doesn't match expectations.
User experience
Consistent praise for an easy-to-use app, simple reorders, and fast ordering flow across many reviewers.
Product quality
Product quality varies: some customers report accurate, correct prints and free reprints; others report poor quality or missing items.
Communication
Communication issues appear in several reviews: unclear shipping timelines, billing/charge confusion and delayed or missing refund responses.
Overall experience
Overall impressions split: many long-term, satisfied customers praise ease and reliability; a notable minority report delivery, billing, or quality failures.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 โ October 2025).
Printed carrier bags
"Deluxe disappointed us. We had placed an order of printed carrier bags for our customers, but never got what we expected. I contacted customer service, enquired, and placed my order. The process was successful to this point. I waited eagerly for the bags to arrive but instead, frustrations started. After the said period, shipping period, I did not get the bags. I enquired about the delay and they became very unfriendly. They did not want to take responsibility for the delays. A week later the goods arrived. This time it was the quality. It was poor and not worth the money and time spent. Due to the responses I had gotten previously, I decided not to call and never to buy from them again."
Reliable
"I have been ordering from deluxe for o..."
False order and shipping details provided!
"The worst timeline provided on shipment delivery, pre authorized for next day shipping but it truly take up to six business days still to receive. The..."
Easy to reorder
"With saved history i..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
The ease of placing an order.
...
EASY TO USE AND QUICK ACCURATE SERVICE
EASY TO USE AND QUICK ACC...
Amazing customer service
Put wrong routing number in. Totally my...
Reliable
I have been ordering from deluxe for o...
EASY
...
We have used Deluxe for a number ofโฆ
We have used Deluxe for a number of years and ha...
Have not received My Checks
Have not received My Checks . Deposit slips can in b...
Prompt shipping and Accurate
...
Price to high
...
they should offer more discounts forโฆ
they should offer more discounts for loyal customers rather then give a la...
patient and knowledgeable
...
Easy to use and fast time in gettingโฆ
Easy to use and fast t...
too expensive
...
Easy to reorder
With saved history i...
The checks were never delivered
The checks were never delivered! The prices is outrageous. Call to get a refund, never got the refund a...
Seamless and easy to do.
...
False order and shipping details provided!
The worst timeline provided on shipment delivery, pre authorized for next day shipping but it truly take up to six business days still to receive. The...
Easy and Correct
My recent orders were placed easily and correctly. I am so ap...
EASY
I FOUND EVERYTHING E...
It's basically $1 a check to have theseโฆ
It's basically $1 a check to have these printed. That's incredible...
Conclusion
Reviews show recurring strengths and recurring weaknesses. Many customers highlight an easy-to-use ordering experience, quick reorders, and responsive agents (including free reprints in at least one instance). At the same time, several reviews describe late or missing deliveries, billing and charge reconciliation problems, and concerns about pricing or discounts. If you consider Deluxe for checks or printed products, confirm shipping timelines, review billing authorizations, and use saved order history to simplify reorders.