Customers often mention fast checkout, quick downloads, and a large ebook catalog at competitive prices. Many praise responsive support and instant refunds when an error is clear. Fewer reviews point to format or DRM confusion, reader app problems, and occasional account or billing disputes. These negatives stand out against mostly smooth purchase experiences.
Examples from available reviews (Oct 2022 – Mar 2026).
Payment and downloads worked easily on two devices.
“Easy payment and download on 2 devives, thank you!”
Customer support researched and explained a formatting problem satisfactorily.
“I am very pleased by the customer support provided by ebooks.com”
Forced to use ebook reader and cannot access promised epub files.
“You can only read your book on the awful and unefficient ebook reader you 've been forced to use.”
Unauthorized £29.90 charge and poor phone support raised fraud concerns.
“They have taken £29.90 out my bank account for something I didn’t purchase.”
Many reviews describe helpful, quick support that fixed formatting problems and provided refunds. Several mention patient, professional staff who stayed with the issue until it was resolved. A few complaints cite billing disputes or unresponsive support, but they appear far less often than positive feedback.
Reviewers often point to lower prices than major competitors, with good deals on textbooks and trade books. Many say they prefer the site over larger retailers for both cost and selection. A small share of comments mention friction, such as having to turn off a VPN to download.
Ease of use comes up most: quick searches, fast checkout, and immediate downloads across devices. Reviewers like the PayPal option and straightforward navigation, and many complete purchases without extra steps. A few reports mention being pushed to use a reader app, needing external software, or running into app font or library transfer problems.
Many reviewers like the wide catalog and the availability of EPUB and DRM-free titles. Positive notes focus on dependable delivery and files that work on dedicated e-readers. A small number report mislabeled formats, corrupted files, or downloads that needed extra software to open.
Reviews often mention clear instructions, timely replies, and staff who walk through technical issues. Several credit support with investigating and fixing specific file or account problems. A small set report no response about corrupted files or poor phone support during a disputed charge.
Most reviews describe a smooth, fast buying and reading experience with reliable downloads. Strongly positive ratings lead, but a few low-rated reviews describe serious problems such as forced-reader limits, corrupted downloads, or unauthorized charges. Frequent five-star experiences alongside isolated one-star incidents create noticeable polarization.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · resellerratings.com (15) · Quotes shortened · As of: March 2026
Their collection is vast and suitable for buying textbooks.
“Their collection is vast.”
Payment and downloads worked easily on two devices.
“Easy payment and download on 2 devives, thank you!”
Searching for new book titles is easy.
“Ease of searching for new book titles”
Freedom to read online, use preferred reader, or read offline with Adobe Digital Editions.
“you have the freedom to read online, use your favorite book reader, or even read offline on your PC using Adobe Digital Editions.”
Large ebook selection and helpful support when problems occurred.
“A large choice of ebooks and very helpfull when I got a problem”
Excellent order experience and a good sale on a watched item.
“Excellent order experience.”
The purchase process was quite fast.
“Quite a fast process”
After-sales staff were friendly and purchasing process improved significantly.
“After sales service is great.”
Everything went smoothly during the purchase.
“All went smooth thanks”
Everything went smoothly and quickly.
“Everything went smoothly and quick.”
Good alternative to Amazon with easy downloads and reliable experience over five years.
“I like having an alternative to Amazon.”
Purchase process was very fast.
“Very fast purchase!”
Customer support researched and explained a formatting problem satisfactorily.
“I am very pleased by the customer support provided by ebooks.com”
Registration and purchase were excellent but font resizing often failed in app.
“many books that don’t respond to adjusting the font size within the app”
Easy purchase flow on mobile and offers greater value than Amazon.
“Easy purchase flow, even on a mobile device.”
App allows adjustable page size, saves reading position, and stores books.
“With the app I can adjust the size of the pages, so I can see the words more clearly.”
Provided an immediate refund after an accidental ebook purchase; service praised.
“eBooks provided me with an immediate refund.”
Quick checkout, fast access to purchases, and helpful support resolved invoice issue.
“quick access to purchased books, helpful&patient support”
Purchase was straightforward and the process was clean and simple.
“Bought the book, got the book, easy peasy.”
Pleased to support an alternative to Amazon.
“Happy to support an alternative to Amazon!”
Support was quick, friendly, and resolved the purchase issue.
“you can read your book in a short time!”
Company sells epubs and doesn't force use of their reader.
“doesn't make you stick to their epub reader.”
Buying was straightforward but site navigation made help hard to locate.
“The instructions for fixing the problem were very clear and worked”
Forced to use ebook reader and cannot access promised epub files.
“You can only read your book on the awful and unefficient ebook reader you 've been forced to use.”
Site doesn't lock you into one ecosystem and support resolved an issue.
“They went above and beyond to fix this issue.”
Staff were prompt, professional, and made an effort despite unresolved issue.
“Prompt, personable, professional staff.”
Good selection and prices, but had to disable VPN to download.
“Had to turn off my VPN to download but it’s thumbs up so far.”
Downloaded epub successfully and it works on my PocketBook device.
“was able to download the book as epub and works great on my pocketbook”
You can filter for DRM-free books and avoid installing Adobe software.
“I love it that you can filter for DRM free books.”
Browsing and buying on the site is simple.
“browsing and buying simple”
Purchase process was simple but overall experience only just fine.
“Wasn’t great, it was just fine.”
Checkout and download process was easy and quick.
“Easy and quick!”
Very good experience with extensive reading choices.
“Very good experience with a lot of choice for reading.”
Website navigation and search are quick and easy.
“Easy to navigate website.”
Checkout was fast with clear instructions and good prices.
“Fast checkout, no problems, good prices, nice instructions”
Required external apps and complicated transfers made library management inefficient.
“The interface and overall user experience are very frustrating.”
I was able to purchase and read my books successfully.
“Great, I was able to buy and read my books!”
Excellent selection, good prices, and prefers not to support Amazon.
“Excellent selection and good prices.”
Ordering was easy and the service was efficient.
“Easy to order and efficient”
Unauthorized £29.90 charge and poor phone support raised fraud concerns.
“They have taken £29.90 out my bank account for something I didn’t purchase.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
eBooks.com is an online bookstore that sells digital books to consumers and institutions. It offers EPUB and PDF files, with both DRM-free and DRM-protected options. Customers can buy and download books to desktops, mobile devices, and dedicated e-readers. The site accepts major payment methods, including PayPal and credit cards, and provides digital delivery and customer support for purchases.