Reviews Analyzed
20
We Collect & Analyze Reviews
eBooks.com
Experiences & Reviews
eBooks.com is an online retailer of digital books that sells downloadable e-books in common formats (for example EPUB and PDF) to individual customers and institutions. The site offers browsing, purchasing and download workflows, a web-based reader, and customer support resources. People researching eBooks.com often look for format options (DRM-free EPUBs), payment methods, and how easily purchases work across devices.
Overview & Key Metrics
Positive Sentiment
85%
Latest Review
28d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Reviewers commonly report quick, friendly and effective customer support that helps resolve download and access issues in a timely manner.
Share of mentions
Strong
10%
💰
Value for money
Several reviewers note good prices and selection, while a small number report billing problems or unexpected charges that affected value perception.
Share of mentions
Mixed
6%
⚡
User experience
Many reviewers describe straightforward browsing, fast checkout and simple downloads; a minority report navigation friction, VPN or app complications.
Share of mentions
Strong
29%
🔧
Product quality
Reviewers highlight EPUB availability, DRM-free filters and wide selection working well for common readers, though some encountered restrictive reader issues.
Share of mentions
Strong
13%
📞
Communication
Most reviewers praise prompt, personable staff and clear troubleshooting instructions; at least one reviewer reported difficulty reaching support by phone.
Share of mentions
Strong
10%
⭐
Overall experience
Overall impressions are positive with successful purchases and readable downloads for many users, but some cite frustrating readers, transfer steps or billing issues.
Share of mentions
Strong
32%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Super support
"The store has a cleverly built up support surface, easy to find solutions and advices when any problems occur with your purchase. T..."
Szilvia Szentesi
Trustpilot
Oct 01, 2025
Featured for: positive support and quick resolution
Smooth process and successful
"was able to download the book as ep..."
Elia Petrou
Trustpilot
Oct 01, 2025
Featured for: epub download works on pocketbook
A frustrating experience overall!
"You can only read your book on the awful and unefficient ebook reader you 've been forced to use.You can't use other readers and you cannot have an ep..."
Kostas Stroumpos
Trustpilot
Oct 01, 2025
Featured for: negative about forced reader and DRM
They have taken £29.90 out my bank…
"They have taken £29.90 out my bank account for something I didn’t purchase. I’ve tried phoning them & you have to leave a message with you email addre..."
Shaun Kemp
Trustpilot
Oct 01, 2025
Featured for: billing dispute, unreachable support
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
S
Szilvia Szentesi
trustpilot.com
Oct 01, 2025
Super support
The store has a cleverly built up support surface, easy to find solutions and advices when any problems occur with your purchase. T...
B
Brian Stanley
trustpilot.com
Oct 01, 2025
I like supporting a company that sells…
I like supporting a company that sells epubs and doesn't make you stick to...
C
Catherine Khurana
trustpilot.com
Oct 01, 2025
Fixing a problem
Choosing, buying, downloading we're all straightforward, thank you. Nowhere else to write this so it's coming here: before buying new books I had a re...
K
Kostas Stroumpos
trustpilot.com
Oct 01, 2025
A frustrating experience overall!
You can only read your book on the awful and unefficient ebook reader you 've been forced to use.You can't use other readers and you cannot have an ep...
J
Jay Belanger
trustpilot.com
Oct 01, 2025
Great site, great service.
It's nice to have an ebooks source that doesn't tie you down to one ecosystem. I've bought several books from then, and only had...
H
H L
trustpilot.com
Oct 01, 2025
Positive
Prompt, personable, professional staff. Appreciate their efforts and support. Even though my issue was not resol...
C
Caroline
trustpilot.com
Oct 01, 2025
Worth it!
Great selection to choose from. Gripping thrillers at a good pri...
E
Elia Petrou
trustpilot.com
Oct 01, 2025
Smooth process and successful
was able to download the book as ep...
B
Bernd Fröhlich
trustpilot.com
Oct 01, 2025
Good filter options
I love it that you can filter for DRM free books....
p
peter strassle
trustpilot.com
Oct 01, 2025
browsing and buying simple
...
T
Tom Perkins
trustpilot.com
Oct 01, 2025
It was fine.
Wasn’t great, it was just fine. Was a very simple pro...
M
Melissa Zeiger
trustpilot.com
Oct 01, 2025
Easy and quick!
...
A
Alexis
trustpilot.com
Oct 01, 2025
Very good experience with a lot of…
Very good experience with a...
L
Lyn Stapleton
trustpilot.com
Oct 01, 2025
Great website
Easy to navigate website. Se...
I
Ilinca Madalina Szabo
trustpilot.com
Oct 01, 2025
Fast checkout
Fast checkout, no problems, g...
P
Peter
trustpilot.com
Oct 01, 2025
The interface and overall user…
The interface and overall user experience are very frustrating. After purchasing, the e-book requires an external app to run, and transferring it betw...
O
Oleg Languev
trustpilot.com
Oct 01, 2025
Great
Great, I was able to...
S
Sally Robertson
trustpilot.com
Oct 01, 2025
Excellent selection and good prices
Excellent selection and good prices. Easy to find the book I wanted, easy to pay. I really r...
P
Philip Line
trustpilot.com
Oct 01, 2025
Easy to order and efficient
...
S
Shaun Kemp
trustpilot.com
Oct 01, 2025
They have taken £29.90 out my bank…
They have taken £29.90 out my bank account for something I didn’t purchase. I’ve tried phoning them & you have to leave a message with you email addre...
Conclusion
Reviews show eBooks.com frequently provides fast support, straightforward checkout and working EPUB downloads for many buyers. Several reviewers appreciate DRM-free filters and a wide selection. However, a minority report problems: forced or platform-specific readers, extra app steps to read files, site navigation difficulty when seeking help, and at least one billing dispute with poor phone reachability. If format flexibility or cross-device reading matters, confirm file format and test a download; contact support promptly if issues arise.