Customers often mention fast checkout, quick downloads, and a large ebook catalog at competitive prices. Many praise responsive support and instant refunds when an error is clear. Fewer reviews point to format or DRM confusion, reader app problems, and occasional account or billing disputes. These negatives stand out against mostly smooth purchase experiences.
Examples from available reviews (Oct 2022 โ Mar 2026).
Payment and downloads worked easily on two devices.
“Easy payment and download on 2 devives, thank you!”
Customer support researched and explained a formatting problem satisfactorily.
“I am very pleased by the customer support provided by ebooks.com”
Forced to use ebook reader and cannot access promised epub files.
“You can only read your book on the awful and unefficient ebook reader you 've been forced to use.”
Unauthorized ยฃ29.90 charge and poor phone support raised fraud concerns.
“They have taken ยฃ29.90 out my bank account for something I didnโt purchase.”
Many reviews describe helpful, quick support that fixed formatting problems and provided refunds. Several mention patient, professional staff who stayed with the issue until it was resolved. A few complaints cite billing disputes or unresponsive support, but they appear far less often than positive feedback.
Reviewers often point to lower prices than major competitors, with good deals on textbooks and trade books. Many say they prefer the site over larger retailers for both cost and selection. A small share of comments mention friction, such as having to turn off a VPN to download.
Ease of use comes up most: quick searches, fast checkout, and immediate downloads across devices. Reviewers like the PayPal option and straightforward navigation, and many complete purchases without extra steps. A few reports mention being pushed to use a reader app, needing external software, or running into app font or library transfer problems.
Many reviewers like the wide catalog and the availability of EPUB and DRM-free titles. Positive notes focus on dependable delivery and files that work on dedicated e-readers. A small number report mislabeled formats, corrupted files, or downloads that needed extra software to open.
Reviews often mention clear instructions, timely replies, and staff who walk through technical issues. Several credit support with investigating and fixing specific file or account problems. A small set report no response about corrupted files or poor phone support during a disputed charge.
Most reviews describe a smooth, fast buying and reading experience with reliable downloads. Strongly positive ratings lead, but a few low-rated reviews describe serious problems such as forced-reader limits, corrupted downloads, or unauthorized charges. Frequent five-star experiences alongside isolated one-star incidents create noticeable polarization.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) ยท resellerratings.com (15) ยท Quotes shortened ยท As of: March 2026
File not a real PDF and requires extra software to read.
“You have to download a lot of software to just read it”
Prices are very good and downloads were immediate.
“Very good prices, much cheaper than Amazon”
Reasonably priced with easy, secure PayPal payment and download.
“Very reasonably priced, easy/secure paypal payment & download.”
New titles are well presented with quick, easy ordering and downloads.
“Well-arranged presentation of new titles, quick and easy ordering and download”
The purchase process was completed smoothly.
“The purchase was smoothly made.”
Buying books online was easy.
“It's easy to buy books I want online.”
Purchasing was fast and easy but review submission was time-consuming.
“Purchasing the ebooks was fast and easy.”
Content could be previewed and books delivered immediately.
“The delivery of the book is immediate”
Attempted purchase failed and site behavior felt like social engineering.
“Sounds like social engineering.”
Everything with the purchase was fine.
“Everything was just fine!”
Service was quick, reliable, and easy going.
“Quick, reliable and easy going.”
Site was efficient with a great selection of books.
“Great selection of books”
Product was misrepresented as ePub but was Adobe format; support form failed.
“The presale webpages said this was an ePub format.”
Great book selection at good prices and very easy to use.
“Great selection of books @ good price.”
Preferred shop for DRM-free books.
“My go to shop for drm free books”
Purchase succeeded but instructions about downloading versus reading online were unclear.
“Not certain if I needed to "download" or just "read online".”
One book did not download and the other required reinstalling the reader.
“one will not download.”
A quick download was available.
“Quick dowload available”
File initially didn't work but customer service provided responsive help.
“Was frustrated with the file not working initially”
Purchased ebook was corrupted and support did not respond to requests.
“the ebook was corrupted and to contact support”
Service is easy to use and praised by reviewer.
“easy to use service. Keep up the good work”
Site offers easy purchase, search, DRM-free books, and curated recommendations.
“1) Ease of purchase.”
eBooks resolved issues promptly and treated customers fairly.
“eBooks was responsive to my quite strident complaints”
The reviewer described their experience as great.
“Great Great”
Reviewer is a fan of EPUB and says site has an excellent collection.
“Ebooks.com has an excellent collection of books.”
Great choice delivered straight to device with no fuss and not Amazon.
“delivered straight to your device no fuss and itโs not Amazon”
Can browse and purchase in one place, which is easy.
“i love the fact that i can browse and purchase in one single place it's so easy”
Book discovery and payment were easy and download worked properly.
“Book was easy to find and payment was swift”
Reviewer values PayPal payment option and finds the title list decent.
“I absolutely adore that allows me payment with PayPal!”
Service is very good and reviewer has no further comments.
“Very good at it, no more comments about it.”
Website is easy to navigate and customer service is great.
“Easy to navigate, search and purchase”
Fast checkout and available downloads for technical books.
“Fast checkout, downloads are available.”
Purchase experience was excellent but lacked save-for-later features.
“The purchase experience was excellent”
Able to buy and read books immediately from home.
“settle into reading it immediately”
Found the desired book at a good price and downloaded easily.
“Easy to download to reader.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
eBooks.com is an online bookstore that sells digital books to consumers and institutions. It offers EPUB and PDF files, with both DRM-free and DRM-protected options. Customers can buy and download books to desktops, mobile devices, and dedicated e-readers. The site accepts major payment methods, including PayPal and credit cards, and provides digital delivery and customer support for purchases.