Front-line staff often get praised for being helpful, patient, and quick to fix problems. Many reviewers also describe recurring billing issues, long claim delays, and trouble reaching support. Several allege coverage was denied or the contract was misrepresented. Overall feedback swings between strong, fast agent help and repeated breakdowns in billing and claims handling.
Examples from available reviews (Mar 2025 – Mar 2026).
Rod Hicks provided fast, respectful, and consistent service.
“Gets the job done in a fast , respectful and consistent manner.”
Marco clearly explained company policies and provided helpful financial options.
“Marco answered all questions and helped me understand in detail how the company works.”
Company denied legitimate repairs citing unclear facility requirements.
“The company’s refusal to cover repairs seems like an unfair and deceptive practice”
Customer reports unauthorized monthly deductions despite canceling and lost money.
“They stole my money last month and again this month.”
Many reviews mention specific agents by name and credit them with clear explanations and quick action. Customers describe patience, empathy, and staff who escalate or fix policy and cancellation issues. Service praise appears more often than any other type of positive feedback.
Several reviewers say agents adjusted plans or lowered payments to match their budgets, and some report the warranty saved them money on repairs. Others accuse the company of unauthorized charges and lost funds. As a result, value feedback splits between clear savings and strong billing complaints.
Some customers report quick claim approvals and getting their vehicles back promptly. Others describe long holds, inspections that dragged on, and shop bills left unpaid for weeks or months. These two experiences show up in sharp contrast.
Some reviewers say coverage was denied and that the contract terms did not match what they were told earlier. Complaints cite disputed facility requirements and contract wording they viewed as misleading. These issues appear less often than service or communication comments but still stand out.
Many reviews point to communication problems such as long holds, repeated transfers, missed callbacks, and cancellation requests that were not completed. Others report fast, helpful replies from several representatives with no hold time. Feedback centers either on clear front-line explanations or on follow-through that breaks down.
Sentiment splits between very positive experiences with named representatives and negative reports about billing, refunds, and claim denials. Some reviewers gave top ratings for individual help, while others filed formal complaints or said they could not reach support. The overall picture combines strong agent performance with recurring operational failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (10) · consumeraffairs.com (10) · Quotes shortened · As of: March 2026
Reviewer experienced transfers, long holds, and decided to cancel their enrollment.
“I got stuck on hold for a period of time, JUST LIKE CLOCKWORK”
Reviewer experienced transfers, long holds, and decided to cancel their enrollment.
“I got stuck on hold for a period of time, JUST LIKE CLOCKWORK”
Reviewer highly recommends Everything Breaks to save repair money and time.
“EVERYTHING BREAKS IS ONE OF THE BEST WARRANTY COMPANIES I HAVE EVER HAD.”
Reviewer highly recommends Everything Breaks to save repair money and time.
“EVERYTHING BREAKS IS ONE OF THE BEST WARRANTY COMPANIES I HAVE EVER HAD.”
Reviewer alleges the company misrepresented coverage and cannot be reached.
“This company are rip off artist.”
Reviewer alleges the company misrepresented coverage and cannot be reached.
“This company are rip off artist.”
Miss Shakira was helpful, empathetic, and went above and beyond assisting the reviewer.
“Miss shakira. Was very helpful in trying to find the coverage I need.”
Miss Shakira was helpful, empathetic, and went above and beyond assisting the reviewer.
“Miss shakira. Was very helpful in trying to find the coverage I need.”
Crystal professionally handled my questions and upgraded my coverage.
“Crystal is just the Best!!”
Brandon explained everything clearly and provided great customer service.
“I talked to Brandon today on the phone & he explained everything to me well & broke everything down to me & had very great customer service!”
Brandon explained everything clearly and provided great customer service.
“I talked to Brandon today on the phone & he explained everything to me well & broke everything down to me & had very great customer service!”
Brandon assisted the reviewer with canceling a policy and was helpful.
“Brandon did such a great job helping me get through the process. Really nice and overall helpful. 10/10”
Brandon assisted the reviewer with canceling a policy and was helpful.
“Brandon did such a great job helping me get through the process. Really nice and overall helpful. 10/10”
Charles scheduled the reviewer's appointment professionally, patient and knowledgeable.
“Charles @ 6203 did a 5 star job at getting my appointment squared away. Patient...attentive and knowledgeable about the entire situation regarding me getting my transmission fluid appointment set up! Thanx for such a professional job!”
Charles scheduled the reviewer's appointment professionally, patient and knowledgeable.
“Charles @ 6203 did a 5 star job at getting my appointment squared away. Patient...attentive and knowledgeable about the entire situation regarding me getting my transmission fluid appointment set up! Thanx for such a professional job!”
She was courteous, knowledgeable, and showed care for clients.
“She was very courteous, knowledgeable and understanding”
Marco helped with everything and provided special attention.
“Marco me ayudo con todo”
Representative was patient, informative, and pleasant to talk to.
“Was a pleasure to talk to.”
Reviewer calls the company unprofessional and warns it is a scam.
“They will scam you be careful, they're a BOGUS COMPANY!!!!”
Claims processing was slow, the car waited two weeks, and out-of-pocket costs occurred.
“This was the worst process ever.”
Claims processing was slow, the car waited two weeks, and out-of-pocket costs occurred.
“This was the worst process ever.”
Crystal upgraded my coverage and helped find plans that fit my budget.
“Excellent Coverage made it fit my budget.”
Marcos was helpful, patient, and professional and answered questions clearly.
“Marcos was extremely helpful, patient, and professional throughout the entire process. He took the time to explain everything clearly and made sure my questions were answered. I truly appreciated his support and customer service. Thank you, Marcos!”
Marcos was helpful, patient, and professional and answered questions clearly.
“Marcos was extremely helpful, patient, and professional throughout the entire process. He took the time to explain everything clearly and made sure my questions were answered. I truly appreciated his support and customer service. Thank you, Marcos!”
Representative was extremely helpful, patient, and professional during the process.
“extremely helpful, patient, and professional throughout the entire process.”
Representative provided top-notch service and assisted with all my issues.
“Top notch service.”
Representative handled the call well and provided great customer service.
“Great customer service from her”
Agent persuaded me to keep my policy by offering a lower price.
“She understood my situation and offered me a price I could possibly pay given future problems.”
Marco handled the reviewer's concerns swiftly and professionally.
“Marco was very kind, professional, and precise. Handled all my concerns swiftly”
Marco handled the reviewer's concerns swiftly and professionally.
“Marco was very kind, professional, and precise. Handled all my concerns swiftly”
I canceled within the 60-day period but haven't received my refund.
“but keep getting the run around on my initial refund.”
Marco went the extra mile and satisfied the reviewer's needs.
“Marco did a very good job on going the extra mile to take care of my needs and what I needed assistance with, overall I’m more than happy with my services today.”
Agent Marco went the extra mile and resolved my needs satisfactorily.
“Marco did a very good job on going the extra mile”
Marco answered questions and explained company coverage and financial options.
“Marco answered all questions and helped me understand in detail how the company works. He also provided me with better financial options and ideas on what is covered in servicing my Vehicle.”
Marco clearly explained company policies and provided helpful financial options.
“Marco answered all questions and helped me understand in detail how the company works.”
Reviewer reported good service from representative Marco.
“Good servoce by rep Marco”
Representative Marco provided good service.
“Good servoce by rep Marco”
Marco was very helpful with the reviewer's situation.
“Marco was very helpful with my situation.”
Marco was very helpful addressing my situation.
“Marco was very helpful with my situation.”
Reviewer criticizes poor communication, follow-through, and unhelpful management.
“Communication is terrible, follow-through is nonexistent, and customer service is outright horrible.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Everything Breaks sells vehicle protection plans and extended auto warranties. The company issues contracts, bills customers, and runs claims intake. Customers reach a central support team to file repair claims or request cancellations. Everything Breaks coordinates with repair shops and pays mechanics after a claim is approved.