Reviews Analyzed
20
We Collect & Analyze Reviews
Everything Breaks
Experiences & Reviews
Everything Breaks is a U.S.-focused vehicle protection and extended warranty administrator that handles claims, repair reimbursements and plan cancellations. Consumers commonly search for information about claims handling, refunds, cancellation fees and customer-service responsiveness when researching this company.
Overview & Key Metrics
Positive Sentiment
85%
Latest Review
28d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Most reviewers praise named representatives for timely, helpful assistance and quick issue resolution; a minority report unresolved billing or cancellation handling problems.
Share of mentions
Strong
31%
💰
Value for money
Reports split: some customers note refunds or savings on contracts, while several detail unexpected charges, shorted refunds and a $75 cancellation fee.
Share of mentions
Weak
8%
⚡
User experience
Some reviews describe smooth, no‑hold calls and fast repairs; others report repeated cancellation attempts, longer-than-promised waits and frustrating claim processes.
Share of mentions
Mixed
9%
🔧
Product quality
Few reviews address product fulfillment directly; one customer confirmed repair bills were paid by the company after work was completed.
Share of mentions
Mixed
2%
📞
Communication
Many reviewers note courteous, professional representatives and clear interactions; a subset report missed follow-ups, confusing cancellation notices and contradictory coverage messages.
Share of mentions
Strong
19%
⭐
Overall experience
Majority of reviewers describe positive outcomes and helpful staff; a smaller group reports billing disputes, cancellation difficulties and poor follow-up.
Share of mentions
Strong
31%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
We purchased a plan
"We purchased a plan, yet it was cancelled several times by EB for nonpayment of premium. Their payments received posted the payment to the cc, yet sen..."
Colette Hefner
Trustpilot
Oct 01, 2025
Featured for: Detailed billing and cancellation complaint
Illegitimate Business
"I filed a claim on August 18th. I never heard from any representative following up to see how to help. I paid for the deluxe package, but the rental c..."
Keith Brown
Trustpilot
Oct 01, 2025
Featured for: Claim follow-up and cancellation issues
They were great!
"Was super worried about filing a claim due to mixed feelings regarding warranty companies, as well as the reviews. But I was back in my car in no time..."
J Kennedy
Trustpilot
Oct 01, 2025
Featured for: Fast claim resolution, transparent communication
I spoke to 4 individuals (with no hold…
"I spoke to 4 individuals (with no hold times) and got all my questions handled Appropriately. They agre..."
Janine Burgher-Jones
Trustpilot
Oct 01, 2025
Featured for: No-hold calls and refund handled
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
S
Sarah Turek
trustpilot.com
Oct 01, 2025
they help me when i needed it
Miguel he helped m...
M
Marcia
trustpilot.com
Oct 01, 2025
Magial
Magial, was very helpful in dealing with my prob...
N
Natalie Hoover
trustpilot.com
Oct 01, 2025
Marco is great!
Marco was very kind and helpful and...
J
Jesse Corgatelli
trustpilot.com
Oct 01, 2025
Robert 6158 was very helpful with this…
Robert 6158 was very he...
C
Colette Hefner
trustpilot.com
Oct 01, 2025
We purchased a plan
We purchased a plan, yet it was cancelled several times by EB for nonpayment of premium. Their payments received posted the payment to the cc, yet sen...
H
Hayley Taylor
trustpilot.com
Oct 01, 2025
I had a great experience with Marco…
I had a great experience with Marco with all the he...
s
stefhanie saucedo
trustpilot.com
Oct 01, 2025
Miguel attended me very well and gave…
Miguel attended me very well and gave some rea...
B
Brodi Dowell
trustpilot.com
Oct 01, 2025
Darlene was great
Darlene was great and helped me get my...
M
Mary Hoyt
trustpilot.com
Oct 01, 2025
I had an emergency arise
I had an emergency arise, and it has financially disturbed the Apple cart so to speak, and I called and spoke to Darlene and she was able to assist me...
P
Philip Yoder
trustpilot.com
Oct 01, 2025
I purchased a whole house and auto…
I purchased a whole house and auto policy and everytime I called I was told they didn't cover that. I cancelled the policy 3 times in 90 days and i...
K
Kashawn Lewis
trustpilot.com
Oct 01, 2025
It was great because I been trying too…
Darlene was grea...
H
Henry Lee Lewis Jr.
trustpilot.com
Oct 01, 2025
Debra was kind and courteous about…
Debra was kind and courteous about helping me to save money on my contract on...
Y
Yolanda Rivera
trustpilot.com
Oct 01, 2025
It was a good call and he help me a lot
...
T
Tanya Chandler
trustpilot.com
Oct 01, 2025
The representative Robert was very…
The representative Robert was very helpful in providing me information about my claim he was great, patient and knowledgeable but as I read I pray tha...
J
J Kennedy
trustpilot.com
Oct 01, 2025
They were great!
Was super worried about filing a claim due to mixed feelings regarding warranty companies, as well as the reviews. But I was back in my car in no time...
J
Janine Burgher-Jones
trustpilot.com
Oct 01, 2025
I spoke to 4 individuals (with no hold…
I spoke to 4 individuals (with no hold times) and got all my questions handled Appropriately. They agre...
K
Keith Brown
trustpilot.com
Oct 01, 2025
Illegitimate Business
I filed a claim on August 18th. I never heard from any representative following up to see how to help. I paid for the deluxe package, but the rental c...
s
stanley
trustpilot.com
Oct 01, 2025
My inquiry was handled professionally…
My inquiry was handled professionally with ultimat...
T
Tammy Reeves
trustpilot.com
Oct 01, 2025
Thanks!
I was in a financial situation and I called to cancel and helped...
B
Beverly Glass
trustpilot.com
Oct 01, 2025
After my repairs were made to my…
After my repairs were made to my vehicle, everything bre...
Conclusion
Reviews show a clear pattern: many customers report helpful, named representatives and timely claim resolutions, while a notable minority describe billing, cancellation and refund problems. Multiple reviewers single out specific staff members for positive assistance; several negative reports focus on repeated cancellation failures, delayed refunds and a $75 cancellation charge. If you consider a plan, document payments and confirmation numbers, ask upfront about cancellation fees and refund timing, and request written confirmation for any policy changes. These steps reflect common review themes and can help address the issues other customers reported.