User feedback shows Pawp can deliver fast, reassuring telehealth triage—several reviews describe calm, effective video vet consultations during emergencies. However, many reviewers report problems with the emergency fund and claims process, citing long waits, heavy paperwork, partial denials, or delays in payouts. Prescription availability appears to vary by state and generated notable frustration among users who signed up expecting medication access. Consumers considering Pawp should weigh the potential benefit of immediate televet support against reported issues with claims, prescriptions, and customer service responsiveness; keep a local vet plan as backup.
Examples from available reviews (Nov 2021 – Feb 2026).
Pawp provided quick emergency approval and covered treatment after a video consult.
“Pawp covered the emergency treatment and my Jerry is doing good.”
Fast emergency video diagnosis but follow-up delayed and pricier prescription.
“Pawp’s vet on video diagnosed pretty fast”
Service has restrictive medication policies and slow, unhelpful support.
“You cannot speak to a live person.”
Free service lacks prescription dispensing in my state, limiting usefulness.
“they don't dispense in my state”
Multiple reviewers praise prompt, calming video consultations and decisive triage during emergencies; several users cite vets who acted quickly to advise urgent care.
Several reviewers report unexpected costs: denied or partial emergency fund payouts, higher prescription prices, and recurring fees perceived as poor value.
Users often find the app and video chats friendly and helpful for immediate guidance, while others note prescription limits, state restrictions, or feature gaps.
Reviews highlight product limitations: prescriptions blocked in some states, restrictive medication policies, and claims processes that require extensive paperwork.
Many reviewers report slow or unresponsive customer support, long waits for follow-up and claim processing, and unclear explanations for denials.
Overall experiences are mixed: effective vet chats and useful triage in emergencies, but frequent complaints about claims, refunds, and prescription handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Summary of underlying review
Reviewer wanted a video call but service only texted instead.
“pi only want to telehealth but they onl texted i want to vidio call only”
Summary of underlying review
24/7 advice gives peace of mind and useful Walmart product ideas.
“I know I can ask questions 24/7 without leaving home.”
Summary of underlying review
Service was fast, friendly, and comforting, easy and efficient.
“Fast friendly and I comforting! Easy and efficient!”
Summary of underlying review
Vet provided helpful insights and suggested Walmart products for recovery.
“gave me ideas on things that I could purchase within Walmart”
Summary of underlying review
Ashley CVT was caring and answered questions thoroughly.
“Ashley cvt had Answers for me”
Summary of underlying review
Free vet access through Walmart+ helped decide when to seek care.
“having a vet at my fingertips at no cost to me (I have Walmart+)”
Summary of underlying review
Vet handled end-of-life questions politely and compassionately.
“Polite and compassionate.”
Summary of underlying review
Representative was informative, easy to talk to, and answered questions.
“The rep was very informative and easy to talk to.”
Summary of underlying review
Doctor was knowledgeable and provided helpful advice.
“The Dr was very knowledgeable and helpful.”
Summary of underlying review
Reviewer reports a feral/tamed barn cat is ill.
“This is a feral/tamed barn cats that is ill.”
Summary of underlying review
Vet tech was informative, friendly, and addressed the reviewer's needs.
“The vet tech was very informative and friendly she addressed my needs.”
Summary of underlying review
Vet was very helpful and gave good advice.
“The vet was very helpful and gave good advice”
Summary of underlying review
24/7 availability provided helpful guidance when local vets were closed.
“Thank you guys for being here 24/7”
Summary of underlying review
Service provided a fast, reliable response.
“Fast reliable response”
Summary of underlying review
Doctor was caring, took time, and gave clear monitoring instructions.
“Dr was caring personable took time and wanted pictures”
Summary of underlying review
Vet was thorough and guided through non-emergency care for diarrhea.
“My vet was very thorough.”
Summary of underlying review
Vet was knowledgeable and friendly; reviewer wants same vet again.
“Very knowledgeable and friendly.”
Summary of underlying review
Reviewer appreciated nighttime vet advice at home.
“Wonderful! Glad to get vet advice at home at night!”
Summary of underlying review
Ms. Kim provided warm, concise care, a blessing via phone access.
“Such a blessing to have access to this type of care”
Summary of underlying review
Associate addressed concerns and went above and beyond, easing reviewer.
“Wen above and beyond to make me feel at ease wonderful experience”
Summary of underlying review
Fast emergency video diagnosis but follow-up delayed and pricier prescription.
“Pawp’s vet on video diagnosed pretty fast”
Summary of underlying review
Great app with friendly, helpful assistance.
“Great app and friendly assistance!”
Summary of underlying review
Vet calmed me but emergency fund claims required excessive paperwork and delay.
“then radio silence for three days”
Summary of underlying review
Reviewer felt service prioritized payments over pet care and called it a scam.
“it's a total scam don't go for it”
Summary of underlying review
Helpful vet but emergency fund had extensive paperwork and limited coverage.
“only 60 % of the bill covered “per policy.””
Summary of underlying review
Service cannot provide prescriptions in Texas, causing disappointment.
“No prescription in Texas”
Summary of underlying review
Free service lacks prescription dispensing in my state, limiting usefulness.
“they don't dispense in my state”
Summary of underlying review
Video vet provided first-aid, but emergency fund required long hold and paperwork.
“the video vet calmed me down and gave solid first-aid tips”
Summary of underlying review
Staff helped obtain medicine and recommended a local vet, very helpful.
“They have helped me quite a bit getting medicine for my cat.”
Summary of underlying review
Claim approval was delayed and customer couldn't reach support.
“it has been 9 business days still nothing”
Summary of underlying review
Insurer gave runaround about dental coverage and declined clear answers.
“It's a complete scam and a racket.”
Summary of underlying review
Vet chats are helpful but sometimes have long wait times.
“Helpful vet chats, but sometimes wait times are long.”
Summary of underlying review
Service has restrictive medication policies and slow, unhelpful support.
“You cannot speak to a live person.”
Summary of underlying review
Reviewer found the service very nice and wonderful.
“So nice and wonderful”
Summary of underlying review
Reviewer reported a great experience using the service.
“great experience”
Summary of underlying review
Reviewer alleges wrongful charge after cancelation and expresses strong dissatisfaction.
“THEY TOOK MY MONEY AND I HAD CANCELED THE SAME DAY!!”
Summary of underlying review
Customer couldn't reach live support and claim was refused without specifics.
“They refused my claim for "missing documentation" but they didn't tell me WHAT was missing.”
Summary of underlying review
Online vet was friendly and listened attentively.
“Very friendly and took the time to ask questions and listen.”
Summary of underlying review
Reviewer says insurance repeatedly denied emergency fund, wasting monthly payments.
“they deny you the emergency fund for any reason they want.”
Summary of underlying review
Calls gave no advice beyond 'see a vet,' felt like a waste.
“Each time I called they have zero Advice except you should see a vet.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Pawp is a subscription-based pet care service that offers 24/7 online veterinary telemedicine and an emergency fund program. Services typically include video consultations with licensed veterinarians, claims processing for emergency expenses, and prescription facilitation where state law permits. Consumers researching Pawp usually look for information about telehealth availability, emergency fund terms, prescription policies, and customer support reliability.