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We Collect & Analyze Reviews

Pawp
Experiences & Reviews

Pawp is a subscription-based pet care service that offers 24/7 online veterinary telemedicine and an emergency fund program. Services typically include video consultations with licensed veterinarians, claims processing for emergency expenses, and prescription facilitation where state law permits. Consumers researching Pawp usually look for information about telehealth availability, emergency fund terms, prescription policies, and customer support reliability.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 57%
Latest Review 11d
Overall Rating
2.7

Our Analysis

🎯

Service quality

Multiple reviewers praise prompt, calming video consultations and decisive triage during emergencies; several users cite vets who acted quickly to advise urgent care.

Share of mentions
16%
Strong
💰

Value for money

Several reviewers report unexpected costs: denied or partial emergency fund payouts, higher prescription prices, and recurring fees perceived as poor value.

Share of mentions
15%
Weak
⚡

User experience

Users often find the app and video chats friendly and helpful for immediate guidance, while others note prescription limits, state restrictions, or feature gaps.

Share of mentions
19%
Mixed
🔧

Product quality

Reviews highlight product limitations: prescriptions blocked in some states, restrictive medication policies, and claims processes that require extensive paperwork.

Share of mentions
10%
Weak
📞

Communication

Many reviewers report slow or unresponsive customer support, long waits for follow-up and claim processing, and unclear explanations for denials.

Share of mentions
14%
Weak
⭐

Overall experience

Overall experiences are mixed: effective vet chats and useful triage in emergencies, but frequent complaints about claims, refunds, and prescription handling.

Share of mentions
25%
Mixed

View all 21 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

F
Faisal Al Balushi
trustpilot.com Oct 01, 2025

Our tabby ate a lily leaf at 1…

Our tabby ate a lily leaf at 1 a.m.—terrifying. Pawp’s vet on video diagnosed pretty fast and saved us a panic run to the ER, but follow-...

A
Alledria Washington
trustpilot.com Oct 01, 2025

Great app and friendly assistance!

Great app and fri...

M
Mohammed Al Sharif
trustpilot.com Oct 01, 2025

My cat started wheezing at 2 a.m.

My cat started wheezing at 2 a.m. and Pawp’s vet on video was kind—she talked me through checking his gums and tempo, which steadied my panic. Still,...

B
Boston Boston
trustpilot.com Oct 01, 2025

It's a business they're trying to make money

Started to seem concerned about my pet's health and then immediately went into pay for services it's a business it's corporate don't let them fool you...

W
Wilson Black
trustpilot.com Oct 01, 2025

When our cat started gasping at 2 A.M

Signed up for the “$3,000 emergency fund” promise. When our cat started gasping at 2 A.M., the video vet was kind and quick on Zoom—great bedside mann...

L
Luciano Oliveira
trustpilot.com Oct 01, 2025

No prescription in Texas

No prescription in Texas, the only reason I bother...

P
Peter Barnard
trustpilot.com Oct 01, 2025

Has tons of potential

This was free with Walmart plus membership. It has so much potential but really lacks a lot. A telehealth platform for pets is a great idea whether it...

E
Edwin Harris
trustpilot.com Oct 01, 2025

Used Pawp for the first time last week when our puppy ate a sock

Used Pawp for the first time last week when our puppy ate a sock at 11:00 pm on a Friday. The video vet calmed me down and gave solid first-aid tips,...

J
John Sheffer
trustpilot.com Oct 01, 2025

They have helped me quite a bit getting…

They have helped me quite a bit getting medicine for my cat. The people are very nice. I somehow missed my phone call today I believe they got me the...

S
Sandra Leonard
trustpilot.com Oct 01, 2025

I summited a claim on May 20th had a…

I summited a claim on May 20th had a hard time getting the papers they wanted I finally got approved on June 11th they said it should take 5 t...

M
Misty Neilson
trustpilot.com Oct 01, 2025

A full-blown SCAM

I have been paying for this insurance for the last four years and have not used it once. Over the last two days, I have been dealing with a nightmare...

T
Tommy Richards
trustpilot.com Oct 01, 2025

Helpful vet chats

Helpful vet chats, but sometimes wait...

M
Mark Wallace
trustpilot.com Oct 01, 2025

There is absolutely no reason to use…

There is absolutely no reason to use this service. They can’t provide and subscribe medications beyond 14 days and there’s conflicting information abo...

S
Salim Pathan
trustpilot.com Oct 01, 2025

So nice and wonderful

...

A
Ali
trustpilot.com Oct 01, 2025

great experience

...

D
D J
trustpilot.com Oct 01, 2025

Do NOT use PAWP

Do NOT use PAWP! THEY ARE CROOKS!! THEY TOOK MY MONEY AND I HAD CANCELED THE SAME DAY!!. I DID NOT USE THEIR SERVICES AT ALL!! MY DOG DIED FROM CANCER...

N
N Armitage
trustpilot.com Oct 01, 2025

Wish I had looked into reviews for Pawp…

Wish I had looked into reviews for Pawp before I started paying for their emergency service. Their customer service is CRAP. You can't get a hold of a...

c
customer
trustpilot.com Oct 01, 2025

Had a great experience talking to the…

Had a great experience talking to the online vet. Very friendly an...

T
Tanya Brooks
trustpilot.com Oct 01, 2025

DO NOT RECOMMEND

DO NOT RECOMMEND! They are crap insurance if you can call it that. I wasted $25 a month for...

A
Angie Woodrum
trustpilot.com Oct 01, 2025

Each time I called they have zero

Each time I called they have zero Advice except you should see a vet. Total waste of mo...

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Conclusion

User feedback shows Pawp can deliver fast, reassuring telehealth triage—several reviews describe calm, effective video vet consultations during emergencies. However, many reviewers report problems with the emergency fund and claims process, citing long waits, heavy paperwork, partial denials, or delays in payouts. Prescription availability appears to vary by state and generated notable frustration among users who signed up expecting medication access. Consumers considering Pawp should weigh the potential benefit of immediate televet support against reported issues with claims, prescriptions, and customer service responsiveness; keep a local vet plan as backup.