Many customers say their water becomes noticeably cleaner and that the systems remove iron and odors after installation. Several reviewers credit knowledgeable staff and clear sizing advice during purchase. Others report orders that never arrived, refunds that were refused or delayed, and long stretches of no response after the sale. Reviews tend to fall into two clear camps: solid performance with helpful support, or major failures in shipping and follow-up.
Examples from available reviews (Mar 2018 – Mar 2026).
System removed iron and odor, leaving water cleaner without stains or smell.
“my water is cleaner than its ever been, no staining and no smell.”
Responsive technical support and prompt customer service before and after purchase.
“Prompt, accurate, and even after hours at times.”
Order never shipped and company allegedly failed to refund payment.
“they never ship your order”
Returned product but refund was never processed and customer service was unresponsive.
“I have not received a refund.”
Reviewers often mention quick, hands-on help before purchase and fast fixes when problems come up. At the same time, many describe calls that go unanswered, refunds that drag on, and orders that never ship. Several complaints also point to warranty support that remains unresolved.
Several customers point to competitive pricing and long-term savings from softeners that work well. Multiple negative reviews describe costly components that fell short and raise issues with disputed money-back guarantees. When refunds or returns fail, affected buyers see much less value.
Many reviews describe a smooth buying process, clear website tools, and straightforward installation. A smaller group reports missing fittings, damaged packaging, or complications with third-party payments. These ordering and shipping issues appear less often than reports of an easy purchase.
Numerous customers say the systems remove iron, eliminate odors, and prevent staining. Several reviews describe units that did not produce soft water or needed repeated programming and repairs. Service interactions also repeatedly mention wrong replacement parts and filter sizing problems.
Multiple reviews highlight friendly, knowledgeable staff who offer sizing advice and clear technical guidance. Others describe little to no response after purchase and trouble reaching support. A few note quick answers before the sale followed by weak follow-up afterward.
Feedback splits between customers who are very pleased with installation, performance, and staff, and those who are very unhappy with fulfillment and refund problems. Positive reviews focus on better water quality and helpful service. Negative reviews focus on orders left unresolved, refunds not processed, and unresponsive communication after the sale.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · consumeraffairs.com (10) · bbb.org (9) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company sent wrong replacement filters and refused to resolve the issue fairly.
“they sent me the wrong filters.”
Unit failed to produce soft water and company provided slow follow-up.
“Still NO SOFT WATER, does not regenerate.”
Unit had programming and performance issues requiring extensive troubleshooting and repairs.
“this thing will only soften water for 3-4 days at a time.”
Return refund was delayed for months but eventually issued after complaint.
“I received a refund right after this review.”
Post-sale support failed; warranty unhelpful and unit remained nonfunctional.
“Their 5 year warranty is a joke.”
Customer initially received no responses about whether treatment works.
“I don't know if the treatment is working or not.”
Customer experienced unresponsive post-sale service despite good pre-sale communication.
“they are missing in action.”
Order never shipped and company allegedly failed to refund payment.
“they never ship your order”
Recommended KDF85 filter effectively resolved the reviewer's well water smell.
“Their recommendation for the KDF85 filter was perfect for my well water,”
Company responded quickly and corrected the reported issue.
“the company was very responsive and corrected the issue.”
Responsive technical support and prompt customer service before and after purchase.
“Prompt, accurate, and even after hours at times.”
Ordering failed to mention a needed fitting and packaging arrived damaged.
“Ordering was a little complicated.”
Reviewer had a very positive experience and would order again.
“Was great to work with.”
Reviewer found the softener high-quality and competitively priced.
“This is a very nice softener and a great price.”
Installed softener works well and customer support helped with programming.
“I installed the softener about 2-3 months ago and it works great.”
Staff assisted throughout ordering, delivery, and installation successfully.
“Kristine helped me throughout the ordering, delivery, and installation process.”
Company provided helpful sizing advice and installation was straightforward.
“Easy purchase...Got some advice on what size to use and that would be best.”
Friendly, knowledgeable staff communicated well and offered many product options.
“Very friendly as well as knowledgeable staff, great communicators”
System removed iron and odor, leaving water cleaner without stains or smell.
“my water is cleaner than its ever been, no staining and no smell.”
Order was not delivered due to shipping issues and refund refused.
“I STILL don't have a water unit.”
Company refused a return or refund despite ineffective $2200 filter.
“They lied on the 6 month money back guarantee.”
Responsive before purchase but unresponsive afterward; third-party fulfillment noted.
“They were really responsive before I placed the order”
Reviewer experienced ignored communications and mismanaged order handling.
“take the money and run.”
Reviewer praised the entire buying experience from online tools to installation.
“If i could leave 10 stars i would”
Reviewer was satisfied with product and professional, polite customer service.
“Very satisfied with the product and the customer service I received”
System failed to remove the advertised iron and support became unresponsive.
“the system still fails to completely remove the iron as advertised.”
Smooth purchase and straightforward installation; softener working well after months.
“So far the softener and filter are working great.”
Softener remained working after damage and company provided helpful live support.
“The best part was that I got to talk with a live person”
Satisfied with performance and savings; praised saleswoman and recommended to neighbors.
“Very satisfied with our new water softener and filter and the amount of savings that I had.”
Item not delivered and company refused refund, requiring a credit card dispute.
“One of the items that I ordered ($400) was never delivered.”
Returned product but refund was never processed and customer service was unresponsive.
“I have not received a refund.”
Installation produced particles; replacements were incorrect and service became unresponsive.
“The filter arrived in a few days but was the wrong size.”
Top-notch experience from online tools through straightforward installation and good results.
“If i could leave 10 stars i would.”
Company did not return calls and product failed to remove the smell.
“they won't return phone calls or warranty their product.”
Installed filters improved water quality significantly within a month; reviewer recommends.
“We had some water issues before that Mark was able to figure out and get us the right system.”
Reasonable price and proactive staff corrected an ordering mistake promptly.
“he proactively called and fixed it.”
I recently purchased a water softener and filter from Quality Water Treatment, and I have to say that my experience was nothing short of exceptional. The staff there were incredibly helpful, patient and informative throughout the entire process.
They took the time to listen to my concerns about hard water issues in our home, answered all of my questions regarding their products, recommended the best options for me based on my budget and needs, and even helped me arrange for installation with trusted professionals.
The quality of their products is undeniable – since using their systems, we’ve noticed a significant improvement in the taste and smell of our tap water. It’s clearer, cleaner and simply refreshing.
Overall, I highly recommend Quality Water Treatment for anyone looking to improve their home’s water quality. Their dedication to customer service combined with top-of-the-line products is unmatched in today's market.
Shirley and Jeremy provided patient guidance and resolved shipping and delivery problems.
“He gave me daily updates to assure me things were in progress for a resolution”
Third-party vendor Quadpay issues and poor support negatively affected the purchase.
“They need to get rid of this LOUSY, 3RD PARTY VENDOR.”
Replacement softener restored soft water and online chat support helped resolve questions.
“it's back to producing soft water again”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Quality Water Treatment sells and installs water treatment systems for homes and businesses. The company offers water softeners, whole-house filtration systems, and replacement filters and parts. Technicians handle system sizing, on-site water testing, installation, and ongoing maintenance. Staff also guide customers on choosing a system and on setup and programming.