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We Collect & Analyze Reviews

Quality Water Treatment
Experiences & Reviews

Quality Water Treatment is a seller of residential water-treatment equipment and related services, including water softeners, point-of-use and whole-house filters, and installation support. Consumers researching the company should verify product model specifications, warranty and return policies, shipping and fulfillment practices, and available customer-support channels. Concrete, verifiable details—manufacturer names, warranty terms, and contact methods—help establish trust when comparing water-treatment providers.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 71%
Latest Review 22d
Overall Rating
3.8

Our Analysis

🎯

Service quality

Many reviewers describe knowledgeable, helpful staff and timely technical support, while a substantial minority report post-sale unresponsiveness and difficulty getting warranty or repairs.

Share of mentions
18%
Mixed
💰

Value for money

Some customers report competitive pricing and good value; however several accounts describe unmet refund guarantees, non-delivery, or feeling overcharged for solutions that failed to perform.

Share of mentions
10%
Weak
⚡

User experience

Most reviewers report straightforward ordering, helpful guidance, and manageable installation; a few mention missing fittings or confusing ordering details that delayed setup.

Share of mentions
9%
Strong
🔧

Product quality

Majority of buyers report effective systems and improved water (examples: reduced smell, iron removal); a small number experienced non-performing units or damaged packaging on arrival.

Share of mentions
17%
Strong
📞

Communication

Many reviews praise clear, timely responses and helpful staff; other reviews describe slow or absent replies after purchase and sparse information on shipping or returns.

Share of mentions
22%
Mixed
⭐

Overall experience

Overall impressions are divided: multiple customers report successful installations and solved water issues, while a notable group cites order management, shipping, and post-sale support failures.

Share of mentions
24%
Mixed

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

A
A
trustpilot.com Oct 01, 2025

No help. Silence reigns

I don't know if the treatment is working or not. I had a question twice and have received no answer. I paid and they're done with me?! Correction: May...

r
rc
trustpilot.com Oct 01, 2025

Poor service after the sale!

First off, I am confused about why this company seems to operate under 2 different names that appear to be the same business. One is Quality Water Tre...

M
Mc luvin
trustpilot.com Oct 01, 2025

Use a credit card when paying

Use a credit card when paying, that way when they never ship your order you can have the card company refund your money. Quality water certainty won't...

A
Anthony Kuznetsov
trustpilot.com Oct 01, 2025

The team at Quality Water Treatment…

The team at Quality Water Treatment provided excellent service in resolving my water smell issue. Their recommendation for the KDF85 filter was perfec...

T
TC
trustpilot.com Oct 01, 2025

Problem solved

Problem solved. I had an issue, but the compan...

W
Walter Edens
trustpilot.com Oct 01, 2025

Great choice after considering many systems. …

I was considering a couple of softening systems and settled on Quality Water Treatment because of the tech support quick responses prior to the purcha...

G
Grammie Of Nine
trustpilot.com Oct 01, 2025

Ordering was a little complicated

Ordering was a little complicated. In the process of determining the best system for our needs, the person helping us, knowing we were buying a system...

K
Kevin G
trustpilot.com Oct 01, 2025

Was great to work with

Was great to work with. One of the best experiences...

R
Rome Symm
trustpilot.com Oct 01, 2025

This is a very nice softener and a…

This is a very nice softener and a great price. We compared it to another company and that was a joke. They came to our house and gave us the hard sal...

M
Mike B
trustpilot.com Oct 01, 2025

I installed the softener about 2-3…

I installed the softener about 2-3 months ago and it works great. The softener took about a week to get here. My neighbor and I installed it over the...

J
J Love
trustpilot.com Oct 01, 2025

I recently bought a softpro whole house…

I recently bought a softpro whole house filter from them and they did a great job. Kristin...

D
Don L
trustpilot.com Oct 01, 2025

Yep... totally would recommend!

Easy purchase... Got some advice on what size to use and that would be best. It was good that Brian called since I was oversizing my sofener. W e also...

S
STEPHANIE WILLIAMS
trustpilot.com Oct 01, 2025

It was a pleasure working with Quality…

It was a pleasure working with Quality Water Treatment! Very friendly as well as knowledgeable staff, great communicators and they have such a va...

F
Fireworks
trustpilot.com Oct 01, 2025

I purchased the softpro elite and Aio…

I purchased the softpro elite and Aio water filter package in Jan 2024. My water was really bad, alot of iron and the smell of rotten eggs was bad. I...

R
Redwood
trustpilot.com Oct 01, 2025

Run away

Run away. I ordered a iron filter system from this website and they charged me, but failed to send the unit. I finally found tracked down the shipping...

M
Matt
trustpilot.com Oct 01, 2025

They lied on the 6 month money back…

They lied on the 6 month money back guarantee. I bought a water filter for iron, $2200 and after 3 months it didn’t change my water quality at all. I...

R
RC
trustpilot.com Oct 01, 2025

They were really responsive before I…

They were really responsive before I placed the order, afterwards when there were issues with the unit, they did not respond! I have emailed them 2 ti...

V
Verity
trustpilot.com Oct 01, 2025

What a pure evil little company

What a pure evil little company. If there is anything wrong with the order, their motto becomes "take the money and run. Under no circumstances be hon...

D
Dave
trustpilot.com Oct 01, 2025

If i could leave 10 stars i would

If i could leave 10 stars i would. Everything was top notch from using the online water quality reporting and recommendation Ai program on qualitywate...

T
Ty William
trustpilot.com Oct 01, 2025

Happy Customer

Very satisfied with the product and the customer service I received from the compan...

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Conclusion

Reviews show a clear split: many customers report effective products and responsive pre-sale technical guidance, while a meaningful subset report problems with shipping, returns, and post-sale responsiveness. Positive examples include resolved water-smell issues after recommended filters (example: KDF85) and straightforward installations; negatives include delayed or missing shipments, difficulty obtaining refunds, and inconsistent warranty handling. If you consider Quality Water Treatment, verify shipping and fulfillment procedures, confirm warranty/return terms in writing, and ask which party fulfills and ships your order. For higher protection, consider paying by credit card, request documented timelines, and arrange water testing after installation to confirm system performance.