Across these reviews ServiceTitan is repeatedly credited with centralizing operations, strong reporting and frequent product updates. Many reviewers single out named Customer Success Managers and responsive support as a key benefit. Reported downsides include occasional mobile-app performance issues, limited regional/customization settings (e.g., date format, font size) and at least one complaint about support location and perceived cost. If you are evaluating ServiceTitan, test the mobile app and regional settings in your environment, confirm onboarding and CSM support expectations, and run a short pilot to validate workflows against your operational needs.
Examples from available reviews (Nov 2021 – Feb 2026).
Reviewer criticizes offshore customer service and high cost.
“ServiceTitan Charges Super Premium Monthly Cost.”
App has lag, small fonts, limited customization, and dialing issues.
“found the app is laggy while trying to select photos before uploading.”
Platform centralized information and provided consistent, innovative support.
“Having all our information centralized in one easily accessible and user-friendly system”
Customer success manager provided attentive, personalized, and helpful support.
“she has gone above and beyond”
Most reviewers report responsive, ongoing support and helpful Customer Success Managers; a few note early onboarding issues that were later resolved.
Many users say the platform delivers clear business value and ROI; one reviewer explicitly criticized high subscription cost and perceived poor support value.
Users often describe the platform as intuitive and user-friendly; a minority reported mobile app lag, small fonts and limited regional/customization settings.
Reviews highlight robust features, reporting and frequent improvements to the core platform; isolated reports identify specific feature gaps or mobile bugs.
Many reviews name specific Customer Success Managers and praise personal, timely responses; one review raised concerns about offshore support quality.
Most reviewers report positive operational impact and ongoing product investment; a small number cite usability or support-location concerns that affect satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Summary of underlying review
Customer success manager is excellent, responsive, and finds solutions quickly.
“My customer service manager Andre T is excellent and super responsive.”
Summary of underlying review
Platform improves scheduling, tracking, invoicing, with a setup learning curve.
“It has helped improve our scheduling, job tracking, invoicing, and reporting.”
Summary of underlying review
Kevin is knowledgeable, a good listener, and follows up.
“Kevin is very knowledgeable, he listens really well, and he follow's up!!”
Summary of underlying review
Team provides helpful and great support.
“Hosmin and the ServiceTitan team are always very helpful and offer great support.”
Summary of underlying review
John Mason responds promptly and offers valuable assistance.
“John Mason is very prompt in responding to our needs (including his days off).”
Summary of underlying review
System and team are helpful, responsive, and dedicated for plumbing business.
“The system has been extremely helpful for our business”
Summary of underlying review
Platform helps align jobs and Kima provides quick assistance.
“Service Titan is beneficial to our service department and helps keep all of our jobs aligned.”
Summary of underlying review
CSM and product specialists are knowledgeable and helpful.
“Very knowledgeable staff.”
Summary of underlying review
Susanna is understanding, responsive, and provides great follow-up.
“Susanna Grigoryan is very understanding with our many questions and has great follow-up.”
Summary of underlying review
ServiceTitan is worth the cost with excellent support and impact on business.
“We've always received excellent support and communication.”
Summary of underlying review
Implementation was challenging but worthwhile for company growth.
“We started with ST in 2017 and have grown from 5 to 20 plus team members”
Summary of underlying review
Software felt clunky, overpriced, and customer service unhelpful.
“Overall it was a terrible experience.”
Summary of underlying review
Platform evolves rapidly and CSM support ensures workflows are supported.
“ServiceTitan has proven to be the leading software platform for the trades”
Summary of underlying review
Platform is great and tech support is exceptional over five years.
“The tech support is a step above anything I've experienced.”
Summary of underlying review
Experience depends on CSM; platform is reliable though updates sometimes cause issues.
“The experience with ST is very much dependent on an experienced CSM which we have in Matthew Avalos!”
Summary of underlying review
Platform streamlines operations, improves efficiency, and offers strong reporting.
“ServiceTitan has been a game-changer for our business.”
Summary of underlying review
Reviewer warns of unreachable account managers and unresponsive support.
“Account Success Managers are unreachable, unprofessional, ignore emails and you’re lucky if you get a response at all.”
Summary of underlying review
Onboarding slow, limited customization, and unresolved bank charge questions.
“Service Titan was a complete disappointment”
Summary of underlying review
Customer success managers and specialists are professional and consistently helpful.
“I really appreciate how professional and supportive the ServiceTitan customer success managers are.”
Summary of underlying review
Product and support are impressive, with visible investment in improvements.
“Syuzanna Markosyan is amazing!”
Summary of underlying review
Support is always friendly, helpful, and responsive.
“Always friendly and helpful.”
Summary of underlying review
Customer success manager provided attentive, personalized, and helpful support.
“she has gone above and beyond”
Summary of underlying review
The program is comprehensive with helpful support resources.
“The Service Titan program is great!”
Summary of underlying review
Customer success manager is helpful, attentive, and responsive.
“has been very helpful and is always attentive to the needs of our business”
Summary of underlying review
Platform centralized information and provided consistent, innovative support.
“Having all our information centralized in one easily accessible and user-friendly system”
Summary of underlying review
Support listens and escalates quickly when needed.
“Jeff always listens to my questions and answers them if he can.”
Summary of underlying review
Despite a rocky start, the representative became knowledgeable and helpful.
“I appreciate his knowledge, his availability, and his willingness to go the extra mile to help with our random requests.”
Summary of underlying review
Platform is easy to use and support is professional and responsive.
“ServiceTitan is an easy platform to use and the support is always professional, responsive and thorough.”
Summary of underlying review
Company is great to work with and ongoing support is helpful.
“Great company to deal with, my ongoing success getting have been very helpful”
Summary of underlying review
Kima consistently provides answers and helpful support.
“Kima is great! She always has the answers for our questions.. A+”
Summary of underlying review
Platform uniquely manages service and project work with strong reporting.
“We found Service Titan to be the only platform on the market that was capable of managing both service and project work.”
Summary of underlying review
Nick consistently has answers and is very helpful.
“Nick Stires always has the answers and is super helpful”
Summary of underlying review
App has lag, small fonts, limited customization, and dialing issues.
“found the app is laggy while trying to select photos before uploading.”
Summary of underlying review
Platform is intuitive and streamlined scheduling, dispatch, and invoicing.
“ServiceTitan has been a game-changer for our business!”
Summary of underlying review
Onboarding team made setup easy and supportive.
“She made it feel easy, love service titan and the whole on boarding team.”
Summary of underlying review
Reviewer criticizes offshore customer service and high cost.
“ServiceTitan Charges Super Premium Monthly Cost.”
Summary of underlying review
Software is user-friendly with continuous meaningful improvements.
“Titan is hands down the best software we’ve ever used.”
Summary of underlying review
Direct contact and learning opportunities make working with ST amazing.
“Every part of working with ST has been amazing.”
Summary of underlying review
Customer Success Manager support improved onboarding and Membership setup.
“Anna has been incredibly helpful, and her support has made a real difference.”
Summary of underlying review
Software is great with constant improvements, but personal touch diminished.
“Overall great software.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
ServiceTitan is a cloud-based field service management platform for home-service contractors (HVAC, plumbing, electrical and similar trades). The software typically covers scheduling, dispatch, invoicing, reporting, mobile workforce access and customer-management features. Businesses evaluate ServiceTitan for operational centralization, reporting capabilities and vendor support when comparing field-service platforms.