Across these reviews ServiceTitan is repeatedly credited with centralizing operations, strong reporting and frequent product updates. Many reviewers single out named Customer Success Managers and responsive support as a key benefit. Reported downsides include occasional mobile-app performance issues, limited regional/customization settings (e.g., date format, font size) and at least one complaint about support location and perceived cost. If you are evaluating ServiceTitan, test the mobile app and regional settings in your environment, confirm onboarding and CSM support expectations, and run a short pilot to validate workflows against your operational needs.
Examples from available reviews (Nov 2021 – Feb 2026).
Reviewer criticizes offshore customer service and high cost.
“ServiceTitan Charges Super Premium Monthly Cost.”
App has lag, small fonts, limited customization, and dialing issues.
“found the app is laggy while trying to select photos before uploading.”
Platform centralized information and provided consistent, innovative support.
“Having all our information centralized in one easily accessible and user-friendly system”
Customer success manager provided attentive, personalized, and helpful support.
“she has gone above and beyond”
Most reviewers report responsive, ongoing support and helpful Customer Success Managers; a few note early onboarding issues that were later resolved.
Many users say the platform delivers clear business value and ROI; one reviewer explicitly criticized high subscription cost and perceived poor support value.
Users often describe the platform as intuitive and user-friendly; a minority reported mobile app lag, small fonts and limited regional/customization settings.
Reviews highlight robust features, reporting and frequent improvements to the core platform; isolated reports identify specific feature gaps or mobile bugs.
Many reviews name specific Customer Success Managers and praise personal, timely responses; one review raised concerns about offshore support quality.
Most reviewers report positive operational impact and ongoing product investment; a small number cite usability or support-location concerns that affect satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
ServiceTitan has been a game-changer in our company. As an owner of a construction plumbing company, I must say ServiceTitan is the best online software that has become a defining part of my business. Not just for the product, but also the support and continual improvement they provide for their product is exceptional. They're accommodating and responsive. Questions answered quickly and problems dealt with in a timely manner! The software is fantastic, and every time I turn around, there's a new feature that makes it even better. Definitely worth looking into if you are unhappy or happy with your current software. Keep up the good work. I look forward to future improvements.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
ServiceTitan is a cloud-based field service management platform for home-service contractors (HVAC, plumbing, electrical and similar trades). The software typically covers scheduling, dispatch, invoicing, reporting, mobile workforce access and customer-management features. Businesses evaluate ServiceTitan for operational centralization, reporting capabilities and vendor support when comparing field-service platforms.