Reviewers most often praise the website for a fast, simple buying process. Many describe checkout as clear, quick, and user-friendly. Several buyers report serious fulfillment issues, including missing tickets and transfers that blocked entry. A smaller group mentions concerns about price, seat details, and event quality.
Examples from available reviews (Sep 2022 – Mar 2026).
Ordering tickets was easy to complete on the site.
“Easy to order tickets”
Tickets weren't transferred to AXS promptly, causing missed concert time.
“denied entery because our tickets need to be transfered to AXS app”
Seller never sent tickets and customer service failed to resolve.
“Never got the tickets”
Offers better tickets, lower fees, and easy MLB app transfers.
“Better tickets available than Ticket Master, lower fees and prices, and easy to use.”
Reviewers often mention fast delivery and getting their tickets without trouble. Multiple reviews point to major fulfillment breakdowns, such as sellers not sending tickets or transfers that stopped entry. A few accounts describe smooth Ticketmaster transfers or quick fixes through the platform.
Several customers highlight lower fees, competitive pricing, and available discounts. Some report a discount code that didn’t work or say they wanted more detailed price options. Comments about value show up often in both positive and negative reviews.
Most reviewers call the site easy to use, with a fast, straightforward checkout. Some ran into snags at certain steps, including address-line errors, too many add-on offers at checkout, and stressful ticket downloads. Ease of use stands out as the dominant theme in the dataset.
A few reviewers mention event-related issues such as a poor sound mix and obstructed views. Several complaints cite missing row information and seats that didn’t match expectations. These quality problems appear less often than usability or service feedback, but they are specific and recurring.
Some buyers describe delayed delivery and feeling anxious while waiting for tickets. At least one review says customer service did not fix a missing-ticket problem. Gaps in updates about delivery status come up repeatedly.
Reviews show a clear split: many smooth purchases, alongside a smaller number of severe fulfillment or event problems. Reviewers often pair high marks for usability with low marks when tickets arrive late or can’t be used. That contrast shapes the overall view of convenience versus reliability.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Ordering tickets was easy to complete on the site.
“Easy to order tickets”
Checkout was efficient but address lines failed multiple times.
“Efficient except the address lines were not working for quite a few trials”
The reviewer received their ticket successfully.
“I got my ticket”
Finding tickets on the site was very easy.
“Very easy to find tickets”
The purchase process was easy and they anticipate the concert.
“Easy process - looking forward to the concert”
They will be happy if they receive their tickets.
“If I get my tickets, I'll be happy !!”
Concert was great but moving tickets into AXS wallet was difficult.
“Trying to get my tickets into my digital wallet from AXS was miserable.”
The purchase process was easy and straightforward.
“Easy purchase process.”
They wished for printable tickets to make gifting easier.
“I would like to have been able to print the tickets.”
The website was clear and easy to follow.
“Website is clear and easy to follow.”
Service was very easy to use with no problems.
“Very easy to use. No problems at all”
Wanted more price options and experienced payment/order pending issues.
“I would like to have had more options by price within a given area.”
Buying tickets was easy but downloading was stressful.
“getting tickets bought is easy....down loading is another story....very stressful”
The site was very user friendly.
“very user friendly.”
Their stick made it the best experience around.
“My stick made it the best experience around!”
The service was easy to use, fast, with clear instructions.
“easy to use, clear instructions, fast”
The process was fast and easy.
“Fast and easy”
They reported too much garbage and wanted a simpler process.
“To much garbage. Just get to it and sell tix”
Service was easy and offered great prices.
“easy and great prices”
They were initially skeptical but received tickets quickly through Ticketmaster.
“Definitely will use ticketsmarter again!”
The purchasing process was smooth and easy.
“Really smooth process”
The purchase experience worked out well for the reviewer.
“Worked out well!”
Ordering tickets was very easy and straightforward.
“Very easy to order tickets”
The site or service was very easy to use.
“Very Easy to use”
Jo Koy's show was amazing and worth attending.
“Jo Koy was amazing!!”
The 8% company discount code did not work.
“8% company discount code did not work.”
The checkout process was easy to go through.
“Just easy to go through”
Seats were obstructed and row information was not provided.
“Didn't get to pick row just section”
They got the desired section and found the price reasonable.
“Got the section i wanted and the price was somewhat reasonable.”
Satisfied with purchase due to good prices and easy process.
“I am satisfied with my purchase, good prices and easy to make the purchase, very good discount”
There were too many offers presented at checkout.
“Too many offers when checking out!”
Vendor was legitimate but seat location and timing caused frustration.
“Was provided guidance on views of the stage but unable to see the view.”
The show's sound mix and musical style made it hard to understand performers.
“Disappointing.”
The buying process was quick and tickets were printed at Staples.
“It was quick and fast”
Seller never sent tickets and customer service failed to resolve.
“Never got the tickets”
Offers better tickets, lower fees, and easy MLB app transfers.
“Better tickets available than Ticket Master, lower fees and prices, and easy to use.”
Tickets weren't transferred to AXS promptly, causing missed concert time.
“denied entery because our tickets need to be transfered to AXS app”
Performance and sound quality were poor and ticket price wasn't justified.
“Performance lacked a lot”
Sarah Milican's show was amazing and tickets integrated with electronic wallet.
“What an amazing show Sarah Milican was!”
Delays in ticket delivery and missing seat numbers caused nervousness.
“Not getting tickets right away makes one nervous.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
TicketSmarter is an online ticket marketplace that lists resale tickets for concerts, sports, and theater events. It pulls listings from independent sellers and professional brokers across major venues. TicketSmarter offers electronic delivery, mobile wallet transfers, and printed tickets where the venue allows. The site takes major credit cards and common digital payment methods through a secure checkout. It also includes order tracking and a customer support portal for transaction questions.