Reviews Analyzed
21
We Collect & Analyze Reviews
TicketSmarter
Experiences & Reviews
TicketSmarter is an online secondary ticket marketplace that lists resale tickets for concerts, sports, theater and other live events. The platform facilitates electronic ticket delivery and transfers and connects buyers with third‑party sellers and official resale inventories. Consumers researching TicketSmarter commonly compare seat locations, transfer methods (mobile wallets and venue apps), fees and refund or guarantee terms before purchase.
Overview & Key Metrics
Positive Sentiment
62%
Latest Review
11d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Users report both timely, accurate ticket delivery and instances of missing, delayed, or incorrectly transferred tickets.
Share of mentions
Mixed
13%
💰
Value for money
Some buyers note reasonable prices, discounts or fee‑saving promos; others complain of high fees or discount codes that did not work.
Share of mentions
Mixed
10%
⚡
User experience
Most reviewers describe an easy, fast checkout and clear website; a minority report confusing offers, missing seat numbers, or last‑minute issues.
Share of mentions
Mixed
22%
🔧
Product quality
Ticket and event outcomes vary: several praise valid e‑tickets and good seats, while others report obstructed views or disappointing event experiences.
Share of mentions
Mixed
12%
📞
Communication
Communication is inconsistent: some get transfer confirmations and reminders, while others report long waits, missed callbacks or unclear emails.
Share of mentions
Weak
12%
⭐
Overall experience
Many customers are satisfied with purchases and ease of use; a notable portion report seat, delivery or customer‑service failures that hurt events.
Share of mentions
Mixed
31%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – October 2025).
Very easy to order tickets
"..."
Courtney Barnett
Trustpilot
Oct 01, 2025
Featured for: Positive ordering experience
Didn't get to pick row just section
"Getting the tickets last minute was a hassle. You only know what section you're sitting in but not row or seating. Once we got in our seats there was..."
April Rivera
Trustpilot
Oct 01, 2025
Featured for: Obstructed view, no warning
Never got the tickets
"On our way to the concert just to realize the seller never sent the tickets. Cled ticket smarter who naturally had a wait and had to call me back, whi..."
Customer
Trustpilot
Oct 01, 2025
Featured for: Seller never sent tickets
Better tickets available than Ticket…
"Better tickets available than Ticket Master, lower fees and prices, and easy to use. Tickets automatically transfer to..."
Tony
Trustpilot
Oct 01, 2025
Featured for: Lower fees; easy mobile transfer
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
D
Dylan Wardell
trustpilot.com
Oct 01, 2025
Good
...
L
Larry A Petersen
trustpilot.com
Oct 01, 2025
Worked out well!
...
C
Courtney Barnett
trustpilot.com
Oct 01, 2025
Very easy to order tickets
...
D
Daniel Dent
trustpilot.com
Oct 01, 2025
Very Easy to use
...
D
Debra
trustpilot.com
Oct 01, 2025
Jo Koy was amazing!
Jo Koy was amazing!! We loved the show! His opening act was hilarious! My husband and I...
D
DW
trustpilot.com
Oct 01, 2025
8% company discount code did not work.
8% company discount...
J
James L Scott
trustpilot.com
Oct 01, 2025
Just easy to go through
...
A
April Rivera
trustpilot.com
Oct 01, 2025
Didn't get to pick row just section
Getting the tickets last minute was a hassle. You only know what section you're sitting in but not row or seating. Once we got in our seats there was...
K
Kevin Canning
trustpilot.com
Oct 01, 2025
Got the section i wanted and the price…
Got the section i wanted and th...
c
customer
trustpilot.com
Oct 01, 2025
I am satisfied with my purchase
I am satisfied with my purchase, good prices an...
M
MICHAEL D SMITH
trustpilot.com
Oct 01, 2025
Too many offers when checking out!
Too many offers w...
C
Carol King
trustpilot.com
Oct 01, 2025
Vendor is legit, but maybe a 3rd party for Ticketmaster
Was provided guidance on views of the stage but unable to see the view. Our view was clear, but had no idea our seats were in the very last row at the...
S
Sherry Maroney
trustpilot.com
Oct 01, 2025
Disappointing
Disappointing. After all the hype about this broadway play, we were disappointed. It was not worth the exorbitant ticket fee. The stage was great and...
S
Shakema Smith
trustpilot.com
Oct 01, 2025
It was quick and fast then I went to…
It was quick and fast then I went to Staples...
C
Customer
trustpilot.com
Oct 01, 2025
Never got the tickets
On our way to the concert just to realize the seller never sent the tickets. Cled ticket smarter who naturally had a wait and had to call me back, whi...
T
Tony
trustpilot.com
Oct 01, 2025
Better tickets available than Ticket…
Better tickets available than Ticket Master, lower fees and prices, and easy to use. Tickets automatically transfer to...
I
Ingrid Gb
trustpilot.com
Oct 01, 2025
Horrible Ticket Smarter Evening
This was my daughter's firsr Concert. We got to the venue early to watch both shows. These two artists are her favorit singers. But when we got to the...
c
customer
trustpilot.com
Oct 01, 2025
Performance lacked a lot
Performance lacked a lot. To much time between songs. Sound sucked too. Terrible EQ going on. Very bassy. Davids voc...
M
Melanie Camara
trustpilot.com
Oct 01, 2025
Sarah Milican Well Worth It!
What an amazing show Sarah Milican was! She had an excellent opening act and both acts were primo! We were seared in the 3rd row and looking backwards...
P
Pamela
trustpilot.com
Oct 01, 2025
Not getting tickets right away makes…
Not getting tickets right away makes one nervou...
Conclusion
TicketSmarter functions as a resale marketplace offering electronic delivery and transfer options for a wide range of live events. Review patterns show the site and checkout are often fast and user‑friendly, and some customers report successful mobile transfers and competitive pricing. However, reviewers also describe issues that affected events—missing tickets, long customer‑service waits, obstructed views, and problems with discount codes. Prospective buyers should confirm seat location, read the event listing for transfer method, verify delivery timing, and document communications before and after purchase.