TicketSmarter functions as a resale marketplace offering electronic delivery and transfer options for a wide range of live events. Review patterns show the site and checkout are often fast and user‑friendly, and some customers report successful mobile transfers and competitive pricing. However, reviewers also describe issues that affected events—missing tickets, long customer‑service waits, obstructed views, and problems with discount codes. Prospective buyers should confirm seat location, read the event listing for transfer method, verify delivery timing, and document communications before and after purchase.
Examples from available reviews (Sep 2022 – Feb 2026).
Ordering tickets was very easy and straightforward.
“Very easy to order tickets”
Seats were obstructed and row information was not provided.
“Didn't get to pick row just section”
Seller never sent tickets and customer service failed to resolve.
“Never got the tickets”
Offers better tickets, lower fees, and easy MLB app transfers.
“Better tickets available than Ticket Master, lower fees and prices, and easy to use.”
Users report both timely, accurate ticket delivery and instances of missing, delayed, or incorrectly transferred tickets.
Some buyers note reasonable prices, discounts or fee‑saving promos; others complain of high fees or discount codes that did not work.
Most reviewers describe an easy, fast checkout and clear website; a minority report confusing offers, missing seat numbers, or last‑minute issues.
Ticket and event outcomes vary: several praise valid e‑tickets and good seats, while others report obstructed views or disappointing event experiences.
Communication is inconsistent: some get transfer confirmations and reminders, while others report long waits, missed callbacks or unclear emails.
Many customers are satisfied with purchases and ease of use; a notable portion report seat, delivery or customer‑service failures that hurt events.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Ordering tickets was easy to complete on the site.
“Easy to order tickets”
Checkout was efficient but address lines failed multiple times.
“Efficient except the address lines were not working for quite a few trials”
The reviewer received their ticket successfully.
“I got my ticket”
Finding tickets on the site was very easy.
“Very easy to find tickets”
The purchase process was easy and they anticipate the concert.
“Easy process - looking forward to the concert”
They will be happy if they receive their tickets.
“If I get my tickets, I'll be happy !!”
Concert was great but moving tickets into AXS wallet was difficult.
“Trying to get my tickets into my digital wallet from AXS was miserable.”
The purchase process was easy and straightforward.
“Easy purchase process.”
They wished for printable tickets to make gifting easier.
“I would like to have been able to print the tickets.”
The website was clear and easy to follow.
“Website is clear and easy to follow.”
Service was very easy to use with no problems.
“Very easy to use. No problems at all”
Wanted more price options and experienced payment/order pending issues.
“I would like to have had more options by price within a given area.”
Buying tickets was easy but downloading was stressful.
“getting tickets bought is easy....down loading is another story....very stressful”
The site was very user friendly.
“very user friendly.”
Their stick made it the best experience around.
“My stick made it the best experience around!”
The service was easy to use, fast, with clear instructions.
“easy to use, clear instructions, fast”
The process was fast and easy.
“Fast and easy”
They reported too much garbage and wanted a simpler process.
“To much garbage. Just get to it and sell tix”
Service was easy and offered great prices.
“easy and great prices”
They were initially skeptical but received tickets quickly through Ticketmaster.
“Definitely will use ticketsmarter again!”
The purchasing process was smooth and easy.
“Really smooth process”
The purchase experience worked out well for the reviewer.
“Worked out well!”
Ordering tickets was very easy and straightforward.
“Very easy to order tickets”
The site or service was very easy to use.
“Very Easy to use”
Jo Koy's show was amazing and worth attending.
“Jo Koy was amazing!!”
The 8% company discount code did not work.
“8% company discount code did not work.”
The checkout process was easy to go through.
“Just easy to go through”
Seats were obstructed and row information was not provided.
“Didn't get to pick row just section”
They got the desired section and found the price reasonable.
“Got the section i wanted and the price was somewhat reasonable.”
Satisfied with purchase due to good prices and easy process.
“I am satisfied with my purchase, good prices and easy to make the purchase, very good discount”
There were too many offers presented at checkout.
“Too many offers when checking out!”
Vendor was legitimate but seat location and timing caused frustration.
“Was provided guidance on views of the stage but unable to see the view.”
The show's sound mix and musical style made it hard to understand performers.
“Disappointing.”
The buying process was quick and tickets were printed at Staples.
“It was quick and fast”
Seller never sent tickets and customer service failed to resolve.
“Never got the tickets”
Offers better tickets, lower fees, and easy MLB app transfers.
“Better tickets available than Ticket Master, lower fees and prices, and easy to use.”
Tickets weren't transferred to AXS promptly, causing missed concert time.
“denied entery because our tickets need to be transfered to AXS app”
Performance and sound quality were poor and ticket price wasn't justified.
“Performance lacked a lot”
Sarah Milican's show was amazing and tickets integrated with electronic wallet.
“What an amazing show Sarah Milican was!”
Delays in ticket delivery and missing seat numbers caused nervousness.
“Not getting tickets right away makes one nervous.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
TicketSmarter is an online secondary ticket marketplace that lists resale tickets for concerts, sports, theater and other live events. The platform facilitates electronic ticket delivery and transfers and connects buyers with third‑party sellers and official resale inventories. Consumers researching TicketSmarter commonly compare seat locations, transfer methods (mobile wallets and venue apps), fees and refund or guarantee terms before purchase.