Reviews show a clear split: many users find the training content (videos and modules) and trainer calls helpful, while a recurrent set of complaints concerns billing, access, and follow‑up. Several reviewers report being charged during trials or multiple times, and multiple others describe difficulty accessing modules or getting timely support. If you consider TrainPetDog, verify billing terms, keep records of cancellations, and test access to modules before committing. Expect results to vary by case: some owners (including those with specific breeds) reported limited benefit from the standard material.
Examples from available reviews (Nov 2021 – Feb 2026).
Organized content and trainer calls made program worth the money.
“I consider the program to be money well spent”
Unable to access modules despite submitting a support ticket for a week.
“I can't get to my modules.”
Company charged multiple times and allegedly took personal information.
“charged me three times when I did not sign up.”
Attentive support, useful lessons, and access to trainers via Elite club.
“They're very attentive to my needs (brand-new puppy)”
Several users praise trainer support and fulfilled promises; a noticeable minority report cancellation failures, billing problems or other service breakdowns.
Some customers call the program 'money well spent', while many reviews describe unexpected charges, multiple billings, or complaints about add‑on pricing.
Videos and organized modules are helpful for some users, but numerous reviews report access issues, module loading problems, or difficulty navigating large amounts of content.
Training content (videos, modules, tips) is frequently described as useful; several reviewers report the material didn't solve their issues or felt unsuitable for some breeds.
Some reviewers appreciate concise emails and trainer availability; many others report slow or missing follow‑up, unanswered tickets, and phone/communication breakdowns.
Overall impressions are mixed: many users report positive training outcomes, while a sizeable group experienced billing, access, or support problems that impacted satisfaction.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Sitejabber (20) · Trustpilot (13) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Summary of underlying review
Easy-to-use site with useful materials and trainer sessions.
“TrainPetDog is an easy to use pet training site.”
Summary of underlying review
Trainer provided novel advice the reviewer plans to implement.
“The trainer gave me advice that I hadn’t heard before, not even from my vet!”
Summary of underlying review
Trainer Sally reassured owner about puppy's perceived aggression.
“Sally says that a puppy of this age does not know how to be aggressive”
Summary of underlying review
Reviewer was very happy with a trainer call.
“I'm very happy I signed up for a call with a trainer”
Summary of underlying review
Call with a trainer was very helpful.
“This was so very helpful”
Summary of underlying review
TrainPetDog was a helpful resource for adjusting to a new puppy.
“TrainPet is a Godsend to me.”
Summary of underlying review
Sally helped with issues of intermittent peeing and activity.
“Sally was very helpful.”
Summary of underlying review
Sally was pleasant and provided helpful ideas.
“I found Sally to be very pleasant and helpful”
Summary of underlying review
Sally answered questions and provided easy solutions to try.
“I had several questions and Sally was able to answer all of them with easy solutions to try”
Summary of underlying review
Having a trainer to talk to made reviewer very happy.
“Very happy with having a trainer to talk to. I'm at my wit's end.”
Summary of underlying review
Good information and user-friendly, but excessive emails caused unsubscribe.
“WAY too many emails.”
Summary of underlying review
Provides information that is simple and easy to understand.
“Great information”
Summary of underlying review
Trainer Thomas provided helpful plans and ongoing support with improvements.
“The advice and and plan I received from Thomas at TrainPetDog has been very helpful.”
Summary of underlying review
Talking with someone provided helpful advice about puppy care.
“It was so helpful to be able to talk with someone tonight and get some advice about how to deal with my puppy.”
Summary of underlying review
First-time owner appreciated talking to Sally for reassurance.
“This is my first dog and there is so much to do and to remember, I just wanted to talk to Sally again and be sure I'm doing the right things.”
Summary of underlying review
Exercises failed with German Shepherd; reviewer found program unsuccessful.
“I haven’t found your method successful and wish I had never purchased it.”
Summary of underlying review
Reviewer found resources helpful for learning about deaf dog care.
“This was super helpful. I had no idea there are blogs and videos and websites to help people with deaf dogs.”
Summary of underlying review
Sally provided many helpful, practical ideas on training and care.
“Sally is so very helpful - she helped me understand about Goldens and crate training and about the later times of spaying larger breeds these days and what diapers to get for my dog when she goes into heat.”
Summary of underlying review
Talking with Sally was a pleasant and reassuring experience.
“What a pleasure! I truly enjoyed talking with Sally and felt so much better after talking to her!”
Summary of underlying review
Call provided helpful information about harnesses and basic training.
“This was so helpful! We had no idea about the different kinds of harnesses and why they make such a difference.”
Summary of underlying review
Provided very common-sense training advice.
“Very common sense advice”
Summary of underlying review
Enjoyed talking to Sally who offered good ideas and local connection.
“I was delighted to talk to Sally as she had good ideas and is from the same area as my favorite basketball player Caitlyn Clark.”
Summary of underlying review
Despite time difference, Sally contacted reviewer and provided a helpful talk.
“I'm upset with trying to understand the time difference, but after Sally woke me at midnight, we had a nice talk about my puppy”
Summary of underlying review
Sally was consistently helpful and understood Sheltie issues.
“Sally is wonderful! We have talked several times over the past couple of years. She has a Sheltie too so understands some of the issues.”
Summary of underlying review
Sally provided clear, patient puppy training and addressed all concerns.
“Sally is really good and understanding of our wants & needs”
Summary of underlying review
Sally's advice about using a leash indoors was expected to help.
“having the dogs on a leash”
Summary of underlying review
Trainer called from her personal cell phone after call quality broke up.
“she called me from her personal cell phone”
Summary of underlying review
Could not access training modules at all.
“Cant access modules”
Summary of underlying review
Multiple programs transformed dogs' behavior and improved owner confidence.
“The beginner puppy class was a lifesaver.”
Summary of underlying review
Unexpected recurring charges and poor product quality led to dissatisfaction.
“my credit card just got hit for my first recurring charge of $67 today.”
Summary of underlying review
Received several helpful ideas for working with Havanese puppy.
“I felt I received several helpful ideas for working and playing with my Havanese puppy.”
Summary of underlying review
Provided good help and great training tips.
“Good help and great tips”
Summary of underlying review
Housebreaking improved quickly; happy dog and parents now confident.
“House breaking issues appear to be solved in relatively short time.”
Summary of underlying review
Training methods did not lead to puppy potty training success.
“Nothing I tried from training my puppy has led to potty training. I'm at my wits end!”
Summary of underlying review
Training videos were very helpful for training Coco.
“videos have been very helpful in my training Coco”
Summary of underlying review
Course was of no use and wasted money.
“I just wasted a lot of money thinking you were part of Cesar Milan’s organization.”
Summary of underlying review
Attentive support, useful lessons, and access to trainers via Elite club.
“They're very attentive to my needs (brand-new puppy)”
Summary of underlying review
Was charged after immediate cancellation and received no training information.
“My credit card was charged and I never received any pet training information.”
Summary of underlying review
Company delivered on promises though reviewer lacked time to use it.
“Great company...they came through with what they promised (and even more)...”
Summary of underlying review
Company charged multiple times and allegedly took personal information.
“charged me three times when I did not sign up.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
TrainPetDog is an online dog-training provider that offers structured lessons including video modules, written tips and access to trainers or phone consultations via membership tiers (examples include an “Elite Dog Club” referenced by users). People researching TrainPetDog typically look for digital training courses, video guides, breed-specific advice, and member support features such as trainer calls or email guidance.