Reviews Analyzed
30
We Collect & Analyze Reviews
uMobix
Experiences & Reviews
uMobix is a commercial provider of smartphone monitoring software, offered as subscription-based apps for mobile devices. It is commonly marketed to parents and employers and is known for features such as location tracking, message and call access, and social-app monitoring. The company provides online support channels and live chat for technical and account assistance.
Overview & Key Metrics
Positive Sentiment
53%
Latest Review
26d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Support agents are frequently described as prompt and knowledgeable, but multiple reviewers report unresolved billing or refund disputes and inconsistent help.
Share of mentions
Mixed
19%
💰
Value for money
Some users say the app is worth the cost, but several reviewers report unauthorized charges, refused refunds, or billing problems.
Share of mentions
Weak
6%
⚡
User experience
Most users report smooth setup and reliable tracking; a minority report long installation times or intermittent syncing and setup failures.
Share of mentions
Strong
16%
🔧
Product quality
Reviewers frequently note comprehensive monitoring features and detailed data; occasional reports cite syncing or installation issues affecting reliability.
Share of mentions
Strong
15%
📞
Communication
Live chat and named agents are often praised for quick, helpful replies; other reviewers describe missing confirmations or poor billing communication.
Share of mentions
Mixed
19%
⭐
Overall experience
Many reviewers are satisfied with features and support, but a noticeable subset reports severe billing problems or difficult installations.
Share of mentions
Mixed
25%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 30 verified reviews (November 2021 – October 2025).
Avoid and if too late, Report. Don’t let them bully you.
"This company is completely fraudulent and unprofessional. They tried to take £23.98 (multiple times!!!) without my consent after I paid £0.97. One rep..."
Ruby Salter
Trustpilot
Oct 01, 2025
Featured for: Detailed billing and refund complaint
Umobix has delivered - 6 months review
"The customer service is prompt and professional. Victoria Davis, answered my questions, but also provided details I nee..."
Yg
Trustpilot
Oct 01, 2025
Featured for: Praises prompt, professional customer service
Worth the money!!
"I've had it for a year now and believe me it's worth everything it is the best remote location tracker out on..."
Dora
Trustpilot
Oct 01, 2025
Featured for: Positive product features and value
6 1/2 hours installation did not work
"I took more than 6 1/2 hours to install. Nicky Brown is the one who helped me. We started a little past midnight and finished at 6.30 a.m. To find out..."
Frustrated
Trustpilot
Oct 01, 2025
Featured for: Long failed installation and support issues
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 30 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (10) · Quotes shortened · As of: October 2025
Y
Yg
trustpilot.com
Oct 01, 2025
Umobix has delivered - 6 months review
The customer service is prompt and professional. Victoria Davis, answered my questions, but also provided details I nee...
M
Max
trustpilot.com
Oct 01, 2025
Helpful app
Got umobix for my mom she gets lost sometimes with her phone. This hel...
R
Richman
trustpilot.com
Oct 01, 2025
Victoria Davis was quick to respond and…
Victoria Davis was quick to respond and resolved my issue wrt mig...
K
Kelli Cottle
trustpilot.com
Oct 01, 2025
Scam AVOID
No confirmation email or account details. Told me i should have cancelled. How could I...
K
Kate
trustpilot.com
Oct 01, 2025
A nice app
A nice app, perhaps the b...
T
Tony - James Anthony Jones Jon
trustpilot.com
Oct 01, 2025
Customer service is great
Customer service is great. Victoria Davis walked...
s
samantha brailsford
trustpilot.com
Oct 01, 2025
This is a fantastic monitoring app when…
This is a fantastic monitoring app when all of the bits sync, unfortunately i'm having trouble...
A
Alan Hudson
trustpilot.com
Oct 01, 2025
The process was smooth and the error I…
The process was smooth and the error I encountered had more to do with my misundertanding that I needed to enable...
J
Jovian Bachra
trustpilot.com
Oct 01, 2025
ABSOLUTE SCAM 🚨🚨🚨🚨🚨
ABSOLUTE SCAM 🚨🚨🚨🚨🚨 they keep taking money out my account, for no r...
R
Ruby Salter
trustpilot.com
Oct 01, 2025
Avoid and if too late, Report. Don’t let them bully you.
This company is completely fraudulent and unprofessional. They tried to take £23.98 (multiple times!!!) without my consent after I paid £0.97. One rep...
R
Ranjeet Singh RST
trustpilot.com
Oct 01, 2025
"The best Smartphone monitoring app"
"The best Smartpho...
C
Charlie
trustpilot.com
Oct 01, 2025
Took 47.99 pound out of my account…
Took 47.99 pound out of my account claiming I subscribed to a subscription wh...
K
Kinari Salla
trustpilot.com
Oct 01, 2025
It's the best smartphone monitoring app…
It's the best smartphone monitoring app that I have come accross.. I have used other apps but none has this detailed tracking system. I did face...
S
Sonera
trustpilot.com
Oct 01, 2025
Great services
Great product with lots of options....
F
Farid
trustpilot.com
Oct 01, 2025
This is a great app depending what aim…
This is a great app depending what aim it is used for and it does the job in what it says it is for. I have had back and forth installing it, but then...
N
Nahi Jalo
trustpilot.com
Oct 01, 2025
Honestly
Honestly, umobix has been lifesaver. I had a feeling my husband was sneaky and with this app I was finally able to see the truth. The setup was easier...
f
fawad Hassanzadah
trustpilot.com
Oct 01, 2025
This week
This week, I tried UMobix and I really like it. From the moment I reached out, their customer service was prompt, friendly, and genuinely helpful. I h...
A
Allie
trustpilot.com
Oct 01, 2025
uMobix is the best
I truly think that uMobix is the best smartphone monitoring app and I have tried a few free trials before this. Not only does it give you all of the i...
D
Dora
trustpilot.com
Oct 01, 2025
Worth the money!!
I've had it for a year now and believe me it's worth everything it is the best remote location tracker out on...
F
Frustrated
trustpilot.com
Oct 01, 2025
6 1/2 hours installation did not work
I took more than 6 1/2 hours to install. Nicky Brown is the one who helped me. We started a little past midnight and finished at 6.30 a.m. To find out...
Conclusion
Reviews for uMobix indicate a product with many users reporting rich monitoring features and generally reliable operation. Customer support and named agents are frequently praised for responsiveness and problem resolution. However, multiple reviews describe billing issues, unauthorized charges, or refused refunds, and a minority report lengthy or failed installations. Consumers researching uMobix should review the company’s subscription and refund policies, monitor charges closely, and try to confirm device compatibility before purchasing.