Reviewers most commonly praise ExpressVPN's customer support, citing fast, patient, and effective help in many cases. However, a notable number of reviews report billing and subscription problems, including duplicate charges, cancelled access after cancelling auto-renewal, and disputed refunds. Product issues reported include app crashes, streaming/geolocation failures, and occasional compatibility problems. Consumers should verify current refund policies, monitor billing after subscription changes, and test app compatibility for specific streaming or device needs before committing to a long-term plan.
Examples from available reviews (Oct 2025 – Feb 2026).
Billing and subscription issues prevented renewal and left user without VPN.
“I'm now sitting with no VPN, makes one think.”
Human support resolved corrupted app by reinstallation and troubleshooting.
“She took me through troubleshooting via the terminal window to erase a corrupted App and reconfigure a fresh download.”
Many paid features are restricted to US subscribers despite equal pricing.
“Most of the paid member FEATURES are only available to US based subscribers.”
Reviewer strongly distrusts ExpressVPN and warns against trusting it.
“ExpressVPN just sold themselves to the Devil”
Multiple reviewers report billing and subscription failures, cancelled access, and inconsistent account handling that disrupted service access.
Users question value when features or refunds are restricted; several cite being charged or denied refunds after cancellation.
App stability and streaming/location problems recur in reviews: crashes, geoblocking and service interruptions affect daily use.
Reports include streaming/location failures and trust concerns; a few users also describe app corruption or compatibility problems.
Support is frequently praised for fast, helpful interactions, but a subset of reviews describe slow, unhelpful, or unresolved support cases.
Overall impressions split: many commend support and problem resolution, while a substantial group reports billing, access, or trust issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
User finds the app extremely easy to use.
“it`s extremely easy to use”
App secures data, enables safe browsing, and support responds promptly.
“It's great to have an app that secures your data and ensures safe browsing over the Internet.”
Update improved network switching, options, and added delay map.
“quick network switching, fewer complications, more options, including a map showing delays”
User considers it the best VPN but wants better release information.
“Be good if there was a bit more information about new releases rather than having to visit the website to find out”
Product works very well and installs easily across devices.
“This product works extremely well and is easy to install across several devices and platforms.”
User feels safe using ExpressVPN on hotel Wi-Fi while traveling overseas.
“I feel safe using ExpressVPN when travelling overseas and connecting to the Wi-Fi provided by hotels.”
Setup process is confusing for the user.
“Confusing setup.”
Customer service is normally very good and user hopes it stays human.
“Customer service is normally always very good support wise.”
VPN locations are very easy to access while traveling.
“Very easy to access VPN locations while traveling.”
Buyer just purchased and says it's too early to evaluate, complains about site blocking.
“Too early to ask ..just bought yesterday”
New version connects quickly but has early-connection instability and interruptions.
“Latest version connects very quickly but appears to be a bit unstable”
New customer finds service performing as advertised.
“so far it is performing as advertised by Kim Komando.”
Connection is stable, quick startup, and works with Netflix.
“Pretty stable connection, loads quickly when booting the computer, no problems with Netflix so far.”
Long-term user cannot fault the program and highly recommends it.
“Been using this vpn for a long time,cant fault the program.”
User loves ExpressVPN and finds it easy to use.
“Love express vps. they are the best and easy to use”
Easy setup and helpful for watching home programs; banking may need VPN off.
“The initiation like download etc. was quite simple and worked even on my old macOs Bit Sur computer.”
User states their online access is fully secured.
“MY ONLINE ACCESS IS FULLY SECURED.”
Canceling the subscription was difficult but support ultimately canceled it.
“Very tricky thus very hard to cancel subscription.”
Service always works well and keeps the user's privacy safe.
“Always works well and keeps my privacy safe.”
Service is easy to use, offers many locations and good pricing.
“Easy to use. Many locations. Good discount/pricing.”
Billing and subscription issues prevented renewal and left user without VPN.
“I'm now sitting with no VPN, makes one think.”
User canceled service citing the company is an Israeli firm.
“Worst VPN provider - cancelled as well due to Israeli firm”
Support provided smooth, consistent assistance across consultants.
“There was a flowing smooth transition of assistance.”
Support response was excellent and prompt.
“Excellent and prompt support.”
Refund process was easy and efficient, creating customer loyalty.
“you just go to the subscription page, click refund and then they get on with it.”
Company refused promised refund after following support's instructions.
“have now been refused a refund”
VPN failed to provide correct YouTube TV location, blocking local channels.
“Youtube TV blocked me from local Tampa channels..”
Many paid features are restricted to US subscribers despite equal pricing.
“Most of the paid member FEATURES are only available to US based subscribers.”
Reviewer calls it a Chinese spy box.
“Chinese spy box”
Reviewer strongly distrusts ExpressVPN and warns against trusting it.
“ExpressVPN just sold themselves to the Devil”
Human support resolved corrupted app by reinstallation and troubleshooting.
“She took me through troubleshooting via the terminal window to erase a corrupted App and reconfigure a fresh download.”
Support was slow initially but ultimately provided a swift resolution.
“but once the support team understood the problem the resolution was swift.”
Support manager professionally resolved the issue and everything works.
“And most importantly, the result is excellent - everything works.”
After canceling auto-renewal the user lost connectivity and experienced poor support.
“I mysteriously could no longer connect on any device.”
Support helped circumvent an app issue preventing content viewing.
“and suggested a way to circumvent the problem.”
User praises assistance as perfect and the team best.
“Perfect assistance, they are the best”
Payment taken but service not delivered and support provided no resolution.
“the money was taken instantly, but I received nothing in return.”
Android apps keep crashing frequently for the user.
“Android apps keep crashing”
Technical support staff were patient and very helpful.
“Tech was patient and very helpful.”
Service failed to unblock content, subscription duplicated, charges continued.
“and am still being charged for it.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
ExpressVPN is a commercial virtual private network (VPN) provider offering subscription-based apps for desktop and mobile platforms. The service is commonly used for privacy, encrypted connections, streaming access, and remote access to region-locked content. Consumers researching ExpressVPN typically look for information on account management, customer support responsiveness, app compatibility, and trust/security practices. Verify subscription terms, refund policies, and supported platforms before purchasing.