Reviews Analyzed
20
We Collect & Analyze Reviews
ExpressVPN
Experiences & Reviews
ExpressVPN is a commercial virtual private network (VPN) provider offering subscription-based apps for desktop and mobile platforms. The service is commonly used for privacy, encrypted connections, streaming access, and remote access to region-locked content. Consumers researching ExpressVPN typically look for information on account management, customer support responsiveness, app compatibility, and trust/security practices. Verify subscription terms, refund policies, and supported platforms before purchasing.
Overview & Key Metrics
Positive Sentiment
60%
Latest Review
24d
Overall Rating
3.1
Our Analysis
๐ฏ
Service quality
Multiple reviewers report billing and subscription failures, cancelled access, and inconsistent account handling that disrupted service access.
Share of mentions
Weak
9%
๐ฐ
Value for money
Users question value when features or refunds are restricted; several cite being charged or denied refunds after cancellation.
Share of mentions
Weak
11%
โก
User experience
App stability and streaming/location problems recur in reviews: crashes, geoblocking and service interruptions affect daily use.
Share of mentions
Weak
9%
๐ง
Product quality
Reports include streaming/location failures and trust concerns; a few users also describe app corruption or compatibility problems.
Share of mentions
Weak
16%
๐
Communication
Support is frequently praised for fast, helpful interactions, but a subset of reviews describe slow, unhelpful, or unresolved support cases.
Share of mentions
Mixed
23%
โญ
Overall experience
Overall impressions split: many commend support and problem resolution, while a substantial group reports billing, access, or trust issues.
Share of mentions
Mixed
31%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Subscriptions are and issue
"Not sure if they want my money or not. A cancelled a subscription simply to change the charge date, then the app didn't let me renew, that was fixed,..."
Mava Ndzondza
Trustpilot
Oct 01, 2025
Featured for: Billing and subscription failure example
Very Helpful human assistant
"Very Helpful human assistant The AI pre installed answers came pretty quickly to Speak with an assistant. Wait time was less than 2 minutes. She took..."
S Seargent
Trustpilot
Oct 01, 2025
Featured for: Positive support experience example
FEATURES ONLY AVAILABLE FOR USA
"Very informative. I use the VPN mostly for streaming to a different country than my own. Allowing me to enjoy shows that my country does not produce o..."
Kimberley Shhhh
Trustpilot
Oct 01, 2025
Featured for: Region-locked features complaint
ExpressVPN just sold themselves to theโฆ
"ExpressVPN just sold themselves to the Devil , trusting them wit..."
Jake Jonathan
Trustpilot
Oct 01, 2025
Featured for: Trust and ownership concern
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) ยท Quotes shortened ยท As of: October 2025
M
Mava Ndzondza
trustpilot.com
Oct 01, 2025
Subscriptions are and issue
Not sure if they want my money or not. A cancelled a subscription simply to change the charge date, then the app didn't let me renew, that was fixed,...
A
Alisen
trustpilot.com
Oct 01, 2025
Israeli spy firm
Worst VPN provider - cancelle...
B
Berma Choonoo
trustpilot.com
Oct 01, 2025
Flowing smooth transition of Excellent Assistance
There was a flowing smooth transition of assistance. I literally flowed with solutions for each...
C
Craig R.
trustpilot.com
Oct 01, 2025
Excellent and prompt support.
...
D
David Hodgson
trustpilot.com
Oct 01, 2025
Puts customers first
I managed to create a second account somehow and got billed on two accounts. I thought it would be a total pain to get a refund but no, you just go to...
J
Julie
trustpilot.com
Oct 01, 2025
Totally questionable company
Totally questionable company - email with offer didn't work contacted customer service advised to use connection they sent and they would refund the d...
J
JAMES
trustpilot.com
Oct 01, 2025
I am giving them 4 stars because I haveโฆ
I am giving them 4 stars because I have been with them for years with very few issues.. Youtube TV location is no longer protected on Express VPN and...
K
Kimberley Shhhh
trustpilot.com
Oct 01, 2025
FEATURES ONLY AVAILABLE FOR USA
Very informative. I use the VPN mostly for streaming to a different country than my own. Allowing me to enjoy shows that my country does not produce o...
N
No name
trustpilot.com
Oct 01, 2025
Chinese spy box
...
J
Jake Jonathan
trustpilot.com
Oct 01, 2025
ExpressVPN just sold themselves to theโฆ
ExpressVPN just sold themselves to the Devil , trusting them wit...
S
S Seargent
trustpilot.com
Oct 01, 2025
Very Helpful human assistant
Very Helpful human assistant The AI pre installed answers came pretty quickly to Speak with an assistant. Wait time was less than 2 minutes. She took...
G
GORDON JACOBSON
trustpilot.com
Oct 01, 2025
The response was rather slow and notโฆ
The response was rather slow and not well prepared, but once the support team understood the problem the resolution was swift. I wo...
T
Tatyana
trustpilot.com
Oct 01, 2025
The support manager assisted very in resolving the issue
The support manager assisted very professionally and patiently in resolving...
M
Mike
trustpilot.com
Oct 01, 2025
Express VPN were fine until I cancelledโฆ
Express VPN were fine until I cancelled my automatic subscription. Then even though I had 3 months subscription left. I mysteriously could no longer c...
I
Ian Slade
trustpilot.com
Oct 01, 2025
App anomaly
They were a considerable help when using an app that stopped me v...
F
Franco Gardi
trustpilot.com
Oct 01, 2025
Super !
Perfect assistance...
๏ฟฝ
ะะฐะฝะธะปะฐ ะัะปะธะบะพะฒ
trustpilot.com
Oct 01, 2025
Absolutely terrible company
Absolutely terrible company. I paid for ExpressVPN, the money was taken instantly, but I received nothing in return. Their so-called "support" just ke...
R
Reviews Support
trustpilot.com
Oct 01, 2025
Android apps keep crashing
...
T
Tom
trustpilot.com
Oct 01, 2025
Tech was patient and very helpful.
Tech was patient...
M
Matthew Perkins
trustpilot.com
Oct 01, 2025
Service didnโt work/charged after cancellation
Service didnโt work at all, was still geoblocked constantly, somehow then ended up with two separate subscriptions...
Conclusion
Reviewers most commonly praise ExpressVPN's customer support, citing fast, patient, and effective help in many cases. However, a notable number of reviews report billing and subscription problems, including duplicate charges, cancelled access after cancelling auto-renewal, and disputed refunds. Product issues reported include app crashes, streaming/geolocation failures, and occasional compatibility problems. Consumers should verify current refund policies, monitor billing after subscription changes, and test app compatibility for specific streaming or device needs before committing to a long-term plan.