Reviews Analyzed
21
We Collect & Analyze Reviews
Gabb Wireless
Experiences & Reviews
Gabb Wireless sells simplified mobile devices and wearables aimed at children and families, offering phones and watches with restricted web and app access, monthly service plans, and parental-control features. The company markets devices (often called Gabb Phone or Gabb Watch) as alternatives to smartphones, paired with a subscription for cellular service and device support.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
29d
Overall Rating
1.3
Our Analysis
🎯
Service quality
Most reviews report poor customer support: slow responses, unhelpful chat agents, denied refunds and difficulty canceling accounts.
Share of mentions
Weak
25%
💰
Value for money
Frequent complaints about restocking, activation and cancellation fees, double-billing and limited refund options undermine perceived value.
Share of mentions
Weak
15%
⚡
User experience
Users describe unreliable connectivity, buggy apps, messaging/group chat problems and inconsistent feature behavior that disrupt daily use.
Share of mentions
Weak
10%
🔧
Product quality
Many reports of hardware failures: broken buttons, overheating, poor camera and multiple device replacements with data loss concerns.
Share of mentions
Weak
12%
📞
Communication
Customers report misleading or inconsistent billing communications, difficulties reaching a live representative and opaque account policies.
Share of mentions
Weak
12%
⭐
Overall experience
Overall review tone is negative, citing service interruptions, billing disputes and recurrent device reliability problems.
Share of mentions
Weak
26%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – October 2025).
A Safe Cell Phone Option For Parents
"I recently purchased Gabb Wireless for my child and I must say, it has been a great experience so far. What drew me to this cell phone was its safety features that are specifically designed for kids. The fact that it doesn't allow web or app browsing is such a relief as a parent because I can trust that my child won't be exposed to inappropriate content. The phone itself is compact and easy to use. It comes with basic features like calling, texting, camera and voice recorder which is more than enough for my child's needs at this age. The battery life also exceeded my expectations as it lasted all day with moderate usage. What impressed me the most about Gabb Wireless was their customer support team. They were patient and informative when assisting me in setting up the phone initially. They also have an online community where parents can ask questions or share tips on how they're using the phone with their children. Overall, I highly recommend Gabb Wireless as a safe option for parents looking to give their children access to technology without exposing them to potential dangers online."
Rosalia
Collected.reviews
Jun 09, 2022
Featured for: Positive parent review praising support
DON'T BUY THIS PHONE!!!!!!!!!!!!!!
"This phone is horrible!!!!!! There are so many problems that they haven't fixed, and every time I try to tell the company the problems I have had with..."
jnfjhbgejasdvbv
Trustpilot
Oct 01, 2025
Featured for: Multiple hardware and software failures
Refused a refund for their error.
"We've been using Gabb for about 18 months for my son. I just realized they have been double billing me the entire time. There were 2 phone numbers ass..."
Carolyn Mohler LCSW
Trustpilot
Oct 01, 2025
Featured for: Billing dispute; forced account credit
Not worth it
"First of all, the phones are buggy. Several times the sound would stop working for the music app unless I was using a Bluetooth speaker. Whenever I br..."
Sandra Snow
Trustpilot
Oct 01, 2025
Featured for: Buggy phones; heat issues; poor support
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Mike Smith
trustpilot.com
Oct 01, 2025
After less than 10 months the phone…
After less than 10 months the phone stopped charging. I contacted customer service, went thru their help, sent phots, and they said phone had been wat...
B
Bonnie Jones
trustpilot.com
Oct 01, 2025
I purchased phones for my kids and then…
I purchased phones for my kids and then wanted to retun them. They charged me a restocking fee, an activation fee. A "mothers day fee" I pa...
S
Sandra Snow
trustpilot.com
Oct 01, 2025
Not worth it
First of all, the phones are buggy. Several times the sound would stop working for the music app unless I was using a Bluetooth speaker. Whenever I br...
D
Dan
trustpilot.com
Oct 01, 2025
Negative stars…
I would leave negative stars if I could. It took almost a year to finally get them to deactivate my account. I kept getting charg...
T
Tracy Llanos
trustpilot.com
Oct 01, 2025
The watches are a far inferior product…
The watches are a far inferior product to Apple Watches and now there’s an Ap...
J
Julie Bernard
trustpilot.com
Oct 01, 2025
This company commits fraud
This company commits fraud. I had been generally okay with the product but then...I contacted them to pause service to reactivate later (I did not wan...
K
Kim Quinn
trustpilot.com
Oct 01, 2025
Worst service ever
Worst service ever. Customer Service is terrible. Do not waste your time or money. My nephe...
j
jnfjhbgejasdvbv
trustpilot.com
Oct 01, 2025
DON'T BUY THIS PHONE!!!!!!!!!!!!!!
This phone is horrible!!!!!! There are so many problems that they haven't fixed, and every time I try to tell the company the problems I have had with...
M
Mallory Froman
trustpilot.com
Oct 01, 2025
Horrible company
Horrible company! The worst customer service. They offer a live chat but you can never reach a “live represen...
E
Eleanor Kilgore
trustpilot.com
Oct 01, 2025
Super annoying
I am a 12 year old and I got a Gabb phone for my birthday I had it for 6 days and the powe...
M
Michael Dugas
trustpilot.com
Oct 01, 2025
Two things went wrong
Two things went wrong. First of all, the phone stopped receiving messages and phone calls. The phone would turn on, but we could get no cellular servi...
S
SplatGuy
trustpilot.com
Oct 01, 2025
STAY AWAY
Everyone, stop wasting your time asking Gabb for things, Gabb doesn't care about it's customers who paid 200 FREAKING DOLLARS FOR THEIR "Gabb Phone Pl...
K
Kendra Hedrick
trustpilot.com
Oct 01, 2025
Complete Crap
Complete Crap. We bought this phone for our 8-year-old daughter for Christmas. We wanted something very basic for her first phone and this fit the bil...
D
Dawn
trustpilot.com
Oct 01, 2025
**Run Run Run.
**Run Run Run.. do not do business with this company. we have reached out to the CEO and they response it was nothing, he had an assistant Sterling, w...
M
Maya Strong
trustpilot.com
Oct 01, 2025
gabb phones suck
I am a 13-year-old that is currently using a Gabb phone. I strongly discourage people from getting a Gabb phone. they are very unreliable and break ea...
D
David Wendell
trustpilot.com
Oct 01, 2025
If there is an alternative, take it!
Like most parents that want their kids to have access to a phone, but not a computer, we used Gabb for about 6 months. It costs a lot for what you get...
E
Embry Phipps
trustpilot.com
Oct 01, 2025
DO NOT BUY!!! a complete scam and waste of money and a complete pos
Completely useless POS also its a complete scam and most of the time doesn't even work they take your money and its very overpriced and also almost im...
J
Jennifer Hernly
trustpilot.com
Oct 01, 2025
Worst customer service ever!
Worst customer service ever. They want your money, they don't want to help you. Watch doesn't...
L
Leora M
trustpilot.com
Oct 01, 2025
Don’t deliver on promises, punitive, pricing, useless
They don’t deliver the geographic tracking they promise and they have punitive cancellation policies. Considering that these...
C
Carolyn Mohler LCSW
trustpilot.com
Oct 01, 2025
Refused a refund for their error.
We've been using Gabb for about 18 months for my son. I just realized they have been double billing me the entire time. There were 2 phone numbers ass...
Conclusion
Reviews show a split between occasional positive notes about the product’s limited, child-focused design and many recurring complaints. The most frequent issues are poor customer support, billing and cancellation problems, and repeated hardware or connectivity failures. Several reviewers cite restocking or cancellation fees and difficulty obtaining refunds or account deactivation. If you’re considering Gabb Wireless, check the company’s return, warranty and cancellation policies carefully, and keep documentation of billing interactions. Parents who prioritize a very limited device should weigh these reported service and reliability risks against alternatives like adding parental controls on mainstream phones or choosing different basic phone providers.