Reviews show a split between occasional positive notes about the product’s limited, child-focused design and many recurring complaints. The most frequent issues are poor customer support, billing and cancellation problems, and repeated hardware or connectivity failures. Several reviewers cite restocking or cancellation fees and difficulty obtaining refunds or account deactivation. If you’re considering Gabb Wireless, check the company’s return, warranty and cancellation policies carefully, and keep documentation of billing interactions. Parents who prioritize a very limited device should weigh these reported service and reliability risks against alternatives like adding parental controls on mainstream phones or choosing different basic phone providers.
Examples from available reviews (Jun 2022 – Feb 2026).
The phone provides kid-safe features and helpful customer support.
“The fact that it doesn't allow web or app browsing is such a relief as a parent”
Multiple software and hardware issues caused lost photos and poor functionality.
“This phone is horrible!!!!!!”
Company double-billed and refused a refund except as long-term account credit.
“I just realized they have been double billing me the entire time.”
Phones were buggy, overheated during calls, and had poor call quality.
“First of all, the phones are buggy.”
Most reviews report poor customer support: slow responses, unhelpful chat agents, denied refunds and difficulty canceling accounts.
Frequent complaints about restocking, activation and cancellation fees, double-billing and limited refund options undermine perceived value.
Users describe unreliable connectivity, buggy apps, messaging/group chat problems and inconsistent feature behavior that disrupt daily use.
Many reports of hardware failures: broken buttons, overheating, poor camera and multiple device replacements with data loss concerns.
Customers report misleading or inconsistent billing communications, difficulties reaching a live representative and opaque account policies.
Overall review tone is negative, citing service interruptions, billing disputes and recurrent device reliability problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Support was quick and helpful getting the new device set up.
“It was quick and helpful getting us rolling on a new device!”
App limitations help parental control, though some glitches and bypasses exist.
“We so appreciate Gabb services.”
Watch location updates were very delayed but support resolved it after reset.
“the location...Is terrible.”
Purchase, setup, and support were smooth and the watch works well.
“I’ve been very impressed with the entire Gabb purchase, setup and support process.”
Watch stopped charging but customer service promptly replaced and upgraded it.
“Great customer service!! They even sent a new upgraded watch.”
Insurance replacement was quick and hassle-free after I broke the phone.
“since I had the insurance, they replaced it very quickly.”
Setup improved over years; family likes it despite some missing features.
“Gabb set up has become so much easier in the last few years.”
Watches die just after warranty and service contracts trap customers.
“The watches conveniently die at the 12 month, one week mark.”
Easy online purchase, fast delivery, and kid enjoys the device.
“The experience was great.”
Overall pleased; data limits and technical issues exist but support is responsive.
“We have overall been very pleased with our Gabb phone we purchased for my daughter.”
Customer service was great and staff were responsive and helpful.
“Customer service was great and Alec was very responsive.”
Internet-free phones give kids communication while supporting limited technology use.
“We limit technology so the Gabb Phone is a win win for our family.”
Watch initially worked but later failed; GPS, battery, and warranty were disappointing.
“Then one day it just stopped working.”
Device finally worked after performing a factory reset.
“I finally had it working.”
Support promptly answered texts and helped with troubleshooting and returns.
“I have had all my text questions answered quickly, they helped me trouble shoot, know when to return the item to prime and then how to transfer the new device when it arrived.”
Customer service proactively notified and resolved device shipping/activation issue.
“The service I received to remedy this matter was quick and very helpful even though the matter could not get fixed for a few more days.”
Reviewer loves the watch's features.
“Love the features of the watch!”
Received quick and helpful responses from support representatives.
“I received quick & helpful responses through text messages from Sierra and previously Anastaisha.”
Support team was very helpful and kind.
“Very helpful and kind support team!”
Upgrading was simple; customer service helped and tracking provided reassurance.
“Upgrading was simple and a breeze!”
Phone failed under ten months and customer service blamed water damage.
“After less than 10 months the phone stopped charging.”
Returned phones within 24 hours but received large fees and small refund.
“They charged me a restocking fee, an activation fee.”
Phones were buggy, overheated during calls, and had poor call quality.
“First of all, the phones are buggy.”
Account took nearly a year to deactivate and charges persisted.
“I kept getting charged every month for their service and I wasn't using it.”
Watches inferior to Apple Watch and customer service was ineffective.
“Incredibly ineffective customer service.”
They paused service but were charged again and refused refunds.
“This company commits fraud.”
Customer service was terrible and the phone/service disappointed my nephew.
“Worst service ever.”
Multiple software and hardware issues caused lost photos and poor functionality.
“This phone is horrible!!!!!!”
Live chat rarely connects and there's no phone support available.
“Very shady there is no phone number to call and speak to someone either !”
Power button stopped working after six days; replacement is pending.
“I had it for 6 days and the power button stopped working”
Phone lost cellular service and company charged and refused to waive fees.
“First of all, the phone stopped receiving messages and phone calls.”
Company delays promised music features and appears unresponsive to customers.
“Gabb doesn't care about it's customers who paid 200 FREAKING DOLLARS for their "Gabb Phone Plus.”
Phone experienced repeated network outages and was unreliable when needed.
“it had actually been down for several weeks of the 1 month we had the phone.”
Product never worked and company kept charging my credit card fraudulently.
“PRODUCT NEVER WORKED”
Phone repeatedly stopped working; on third replacement and customer service unhelpful.
“they are very unreliable and break easily.”
Service is costly and customer support and website are disappointing.
“customer service is pretty bad, the website is worse”
Product often doesn't work and is overpriced with difficult cancellation.
“Completely useless POS also its a complete scam”
Customer service refused help and still demanded monthly payments for broken watch.
“Worst customer service ever.”
They failed to provide promised location tracking and have punitive cancellation policies.
“They don’t deliver the geographic tracking they promise”
Company double-billed and refused a refund except as long-term account credit.
“I just realized they have been double billing me the entire time.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Gabb Wireless sells simplified mobile devices and wearables aimed at children and families, offering phones and watches with restricted web and app access, monthly service plans, and parental-control features. The company markets devices (often called Gabb Phone or Gabb Watch) as alternatives to smartphones, paired with a subscription for cellular service and device support.