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Gabb Wireless
Reviews & Experiences

Reviews show a split between occasional positive notes about the product’s limited, child-focused design and many recurring complaints. The most frequent issues are poor customer support, billing and cancellation problems, and repeated hardware or connectivity failures. Several reviewers cite restocking or cancellation fees and difficulty obtaining refunds or account deactivation. If you’re considering Gabb Wireless, check the company’s return, warranty and cancellation policies carefully, and keep documentation of billing interactions. Parents who prioritize a very limited device should weigh these reported service and reliability risks against alternatives like adding parental controls on mainstream phones or choosing different basic phone providers.

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Overview & Key Metrics

Review count
41
Sources
trustpilot.com, Collected.reviews
Last updated
February 2026

What reviewers often mention

🎯

Service quality

Most reviews report poor customer support: slow responses, unhelpful chat agents, denied refunds and difficulty canceling accounts.

💰

Value for money

Frequent complaints about restocking, activation and cancellation fees, double-billing and limited refund options undermine perceived value.

⚡

User experience

Users describe unreliable connectivity, buggy apps, messaging/group chat problems and inconsistent feature behavior that disrupt daily use.

🔧

Product quality

Many reports of hardware failures: broken buttons, overheating, poor camera and multiple device replacements with data loss concerns.

📞

Communication

Customers report misleading or inconsistent billing communications, difficulties reaching a live representative and opaque account policies.

⭐

Overall experience

Overall review tone is negative, citing service interruptions, billing disputes and recurrent device reliability problems.

All Reviews

For each review, the core experience based on original source reviews.

All Reviews

Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026

Rosalia 5/5

I recently purchased Gabb Wireless for my child and I must say, it has been a great experience so far. What drew me to this cell phone was its safety features that are specifically designed for kids. The fact that it doesn't allow web or app browsing is such a relief as a parent because I can trust that my child won't be exposed to inappropriate content.

The phone itself is compact and easy to use. It comes with basic features like calling, texting, camera and voice recorder which is more than enough for my child's needs at this age. The battery life also exceeded my expectations as it lasted all day with moderate usage.

What impressed me the most about Gabb Wireless was their customer support team. They were patient and informative when assisting me in setting up the phone initially. They also have an online community where parents can ask questions or share tips on how they're using the phone with their children.

Overall, I highly recommend Gabb Wireless as a safe option for parents looking to give their children access to technology without exposing them to potential dangers online.

Jun 09, 2022 · Collected.reviews

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.

About Gabb Wireless

Gabb Wireless sells simplified mobile devices and wearables aimed at children and families, offering phones and watches with restricted web and app access, monthly service plans, and parental-control features. The company markets devices (often called Gabb Phone or Gabb Watch) as alternatives to smartphones, paired with a subscription for cellular service and device support.