The sample of reviews shows a pattern: many users praise NordVPN for reliability, speed, streaming access and responsive live-chat support. Several reviewers report easy installation and long-term positive use, while a minority report concrete issues such as a reported price increase, removal of a UI feature (VPN map), missing invoice on renewal, or device activation/payment problems. If immediate, responsive support and streaming compatibility are priorities, these reviews indicate strengths. If predictable billing, price stability and feature consistency are critical, consider testing with a short-term plan before committing to a longer subscription.
Examples from available reviews (Nov 2021 – Feb 2026).
Yearly subscription provides reliable, secure VPN service and helpful customer support.
“There is no way I would feel secure and my privacy protected without NordVPN.”
A key feature was removed and the annual price tripled over three years.
“my annual price went from $63/yr to $161/yr in just 3 years.”
Subscription was extended but no invoice was provided upon request.
“But they sent no invoice.”
NordVPN performs well and is worth the money, with quick fixes.
“definitely worth the money”
Users commonly report reliable, fast connections and stable service; a small number of reviews note interface changes that reduced convenience.
Many reviewers call the service reasonably priced or worth the cost, while others raise concerns about price hikes, unexpected charges or billing documentation.
Several reviewers praise easy installation, intuitive apps and streaming access; a number report-site compatibility, authentication, or multi-device activation problems.
Most reviewers describe the VPN as secure, fast and dependable; one or two call out removed features (for example, the VPN map) as a negative change.
Support is frequently described as quick and helpful via live chat or ticket; a few reviews mention difficulty reaching billing or phone support.
Overall impressions skew positive with multiple long-term users recommending the product, but some reviews note billing or price-related dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Renewal rate increased substantially compared to previous two-year price.
“They raised my rate on renewal from a 2 year subscription for $95.76 to a 1 year subscription for $149.88.”
Connection repeatedly fails and takes a long time to establish.
“we are trying to get a good conection for you”
VPN functions well but post-introductory price increase feels too expensive.
“rate increase after my introductory year seems to be way too expensive.”
NordVPN quickly resolved an issue with an old macOS version.
“were able to resolve the issue very quickly.”
Support quickly resolved a double-charge issue and provided fast assistance.
“the support service from M. López was really helpful.”
Support agent Jacobo Pimentel did a great job.
“Jacobo Pimentel did a great job”
The product works immediately and is simple and effective.
“It works straight out of the box.”
Customer service helped with changing the reviewer's email address.
“Changed my email adress and needed some help from customer service.”
The interaction was simple and to the point.
“It was simple and to the point.”
Easy to use with a great UI and solid connections.
“Easy to use, great UI, Fair Pricing, great, solid connections.”
NordVPN failed to establish connections on many Chinese networks, rendering it unusable there.
“it proved entirely useless!”
Servers performed well and live chat support resolved billing issues quickly.
“the support is stellar and resolved my issues quickly for me.”
Reviewer found the app protective, cost-effective, and cross-platform compatible.
“protective, cost affective application”
Service was very friendly and provided a very good solution.
“Very friendly service with a very good solution!”
Child signed up mistakenly and support canceled the account but refused a refund.
“have been taking money from his account on a monthly basis.”
Auto-renewal renewed at a much higher one-year price without notice.
“now it got auto-renewed for double the price (156 CHF) for only a 1-year plan without notice”
Connection is stable but VPN initially reduced speeds by around 90%.
“the speed reduction was 99.5%.”
Reviewer finds the tool exceptional to use.
“What a complete an exceptional tool to use!”
Reviewer praises protection and kind customer service.
“Great protection kind customer service good”
Reviewer says they were charged despite disabling auto-renew and denied refund.
“They still charged me even when i had my auto renewal switched off”
Support responded quickly with a detailed, helpful reply.
“Excellent responsiveness and a very detailed and helpful reply.”
Subscription was extended but no invoice was provided upon request.
“But they sent no invoice.”
Reviewer recommends NordVPN to everyone.
“I recommend NordVPN to everyone”
NordVPN proved reliable and especially useful for international sites.
“especially useful for international and domestic sites”
Live chat resolved a subscription payment problem within minutes.
“assisted in minutes”
Service is responsive and staff answer queries quickly and efficiently.
“Staff respond to queries quickly and efficiently.”
A key feature was removed and the annual price tripled over three years.
“my annual price went from $63/yr to $161/yr in just 3 years.”
Reviewer finds NordVPN safe, reliable, and satisfactory on a budget.
“Safe and reliable.”
YouTube sometimes requires disabling NordVPN to view certain videos.
“YOUTUBE is requiring me to turn off my NordVPN to view some videos.”
Helpdesk is friendly but contacting support is hard when logged out.
“you have to search on internet how to contact the helpdesk”
The app is easy to install and easy to use.
“So easy to install and just as easy to use”
Second tablet install requested payment and phone support was unavailable.
“it keeps asking for money.”
NordVPN performs well and is worth the money, with quick fixes.
“definitely worth the money”
Reviewer likes NordVPN's security and its autoconnect feature.
“I can set it to autoconnect on every network I connect to.”
Reviewer experienced great customer service via support ticket.
“Great customer service - ticket (ID #18991032)”
Reviewer states good support and a great product.
“Good Support and Great Product”
Works with most sites but requires server changes for some sites.
“Works with most sites but can't get on a few”
Easy to use, reliable, and works with many streaming services.
“Ease of use, reliability.”
Service is fast, reliable, and performs as promised.
“Fast reliable service.”
Customer service was professional, quick, and friendly.
“Professional, quick and friendly service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
NordVPN is a commercial virtual private network (VPN) provider that offers subscription-based VPN apps for major desktop and mobile platforms. It provides encrypted tunnels, privacy-focused features, and tools commonly used to access region-restricted streaming content. Typical customer touchpoints include account management, paid plans, and support channels such as live chat and ticket systems. People checking reviews usually compare reliability, streaming compatibility, pricing, feature set, and support responsiveness.