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Caesars Entertainment
Reviews & Experiences

The collected reviews show recurring consumer concerns about customer service responsiveness, billing/fee issues, and room or app reliability. Multiple guests reported housekeeping failures, unexpected charges, slow or non‑responsive support and sportsbook or casino disputes; a subset also reported app login problems and slow game loading. At the same time a few reviews describe reliable rewards benefits and quick withdrawals. If you plan to use Caesars Entertainment services, document bookings and transactions, confirm cancellation and fee policies, and verify account communications; check recent, location-specific reviews and support channels before booking.

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Overview & Key Metrics

Review count
42
Sources
trustpilot.com, Collected.reviews
Last updated
February 2026

What reviewers often mention

🎯

Service quality

Many reviews describe poor frontline service: slow or no response, removed VIP privileges, missed housekeeping and rude or unhelpful staff interactions.

💰

Value for money

Reviewers report fees and charges that felt unjustified: resort and parking fees, double charges, lost gambling stakes and limited or missing bonuses.

⚡

User experience

Users report app and site problems: frequent disconnects, login failures, slow game loading and occasional smooth, fast withdrawal experiences for some.

🔧

Product quality

Guests cite room and amenity issues: unclean rooms, missing toiletries, construction noise, rough linens, and concerns about game payouts or fairness.

📞

Communication

Frequent complaints about delayed, missing or ineffective responses from support, unfulfilled promotions, signup/unsubscribe issues and slow payment follow-ups.

⭐

Overall experience

Overall impressions skew negative: booking, stay and account management problems dominate, though a minority praise rewards and fast payouts.

All Reviews

For each review, the core experience based on original source reviews.

All Reviews

Sources: Trustpilot (32) · Collected.reviews (10) · Quotes shortened · As of: February 2026

Andrew McCain
Jan 19, 2026 · trustpilot.com
Andrew McCain
Jan 19, 2026 · trustpilot.com
youngmula
Jan 01, 2026 · trustpilot.com
youngmula
Jan 01, 2026 · trustpilot.com
Sim Rapoport
Jan 01, 2026 · trustpilot.com
Sim Rapoport
Jan 01, 2026 · trustpilot.com
Kurt Pierce
Dec 31, 2025 · trustpilot.com
Kurt Pierce
Dec 31, 2025 · trustpilot.com
Nicholas
Dec 28, 2025 · trustpilot.com
Nicholas
Dec 28, 2025 · trustpilot.com
Jim Bernet
Dec 24, 2025 · trustpilot.com
Jim Bernet
Dec 24, 2025 · trustpilot.com
TERRI
Oct 01, 2025 · trustpilot.com
apple Sauce
Oct 01, 2025 · trustpilot.com
Brian L Dunlap
Oct 01, 2025 · trustpilot.com
Jc
Oct 01, 2025 · trustpilot.com
Paul Arman
Oct 01, 2025 · trustpilot.com
Matthew Bramos
Oct 01, 2025 · trustpilot.com
Jason
Oct 01, 2025 · trustpilot.com
Matt Howell
Oct 01, 2025 · trustpilot.com
Madhusanka Liyanage
Oct 01, 2025 · trustpilot.com
Janeese Cervantes
Oct 01, 2025 · trustpilot.com
D Colinet
Oct 01, 2025 · trustpilot.com
C.D.
Oct 01, 2025 · trustpilot.com
Jessica
Oct 01, 2025 · trustpilot.com
Marti Sauers
Oct 01, 2025 · trustpilot.com
Faye Champ
Oct 01, 2025 · trustpilot.com
exraflad
Oct 01, 2025 · trustpilot.com
Angry former Customer
Oct 01, 2025 · trustpilot.com
Alek Robbins
Oct 01, 2025 · trustpilot.com
DA
Oct 01, 2025 · trustpilot.com
james weaber
Oct 01, 2025 · trustpilot.com
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Mar 06, 2025 · Collected.reviews
gworjirxl 1/5

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Jul 28, 2023 · Collected.reviews
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1dj9j7

Jun 26, 2022 · Collected.reviews
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vkphy8

Jun 23, 2022 · Collected.reviews
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Jun 08, 2022 · Collected.reviews
h=5ea839a695704efd4db7175da14832df- <div style="display:none;"> 1/5

uayth191

Apr 28, 2022 · Collected.reviews
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z7k65s

Apr 18, 2022 · Collected.reviews
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k0prsz

Mar 29, 2022 · Collected.reviews

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.

About Caesars Entertainment

Caesars Entertainment is a major U.S. hospitality and gaming company operating casino resorts, hotels and online wagering platforms across North America. The company runs large destination properties (including Las Vegas resorts) and maintains a loyalty program for repeat guests. Consumers searching for Caesars Entertainment reviews often look for information on hotel stays, casino games, sportsbook transactions, customer service and rewards program experiences.