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Caesars Entertainment
Reviews & Experiences

The collected reviews show recurring consumer concerns about customer service responsiveness, billing/fee issues, and room or app reliability. Multiple guests reported housekeeping failures, unexpected charges, slow or non‑responsive support and sportsbook or casino disputes; a subset also reported app login problems and slow game loading. At the same time a few reviews describe reliable rewards benefits and quick withdrawals. If you plan to use Caesars Entertainment services, document bookings and transactions, confirm cancellation and fee policies, and verify account communications; check recent, location-specific reviews and support channels before booking.

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Overview & Key Metrics

Review count
42
Sources
trustpilot.com, Collected.reviews
Last updated
February 2026

What reviewers often mention

🎯

Service quality

Many reviews describe poor frontline service: slow or no response, removed VIP privileges, missed housekeeping and rude or unhelpful staff interactions.

💰

Value for money

Reviewers report fees and charges that felt unjustified: resort and parking fees, double charges, lost gambling stakes and limited or missing bonuses.

⚡

User experience

Users report app and site problems: frequent disconnects, login failures, slow game loading and occasional smooth, fast withdrawal experiences for some.

🔧

Product quality

Guests cite room and amenity issues: unclean rooms, missing toiletries, construction noise, rough linens, and concerns about game payouts or fairness.

📞

Communication

Frequent complaints about delayed, missing or ineffective responses from support, unfulfilled promotions, signup/unsubscribe issues and slow payment follow-ups.

⭐

Overall experience

Overall impressions skew negative: booking, stay and account management problems dominate, though a minority praise rewards and fast payouts.

All Reviews

For each review, the core experience based on original source reviews.

All Reviews

Sources: Trustpilot (32) · Collected.reviews (10) · Quotes shortened · As of: February 2026

❤️ You have unread messages from Teresa (2)! Click Here: https://cutt.us/fIUwF?h=ee607e2e838559ac5e8d979de0880fab- ❤️ 1/5

solr5u

Feb 16, 2022 · Collected.reviews
Alexander 5/5

My first time visiting Las Vegas and Caesars Entertainment.com made my stay enjoyable. First, it's situated in a good location in the middle of everything. You can't beat their nice rooms and their customer service is on top-notch! Mentioned that food, toilets, pools, and entertainment is second to none in Vegas. They are very concerned about your entertainment. I just hated my stay had to end soon 😪 but I'll certainly go back soon. It is the best hotel in Las Vegas. I loved it and my stay. Highly recommended. Thanks, Caeser's entertainment.com so so much for great services and entertainment!

Nov 10, 2021 · Collected.reviews

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.

About Caesars Entertainment

Caesars Entertainment is a major U.S. hospitality and gaming company operating casino resorts, hotels and online wagering platforms across North America. The company runs large destination properties (including Las Vegas resorts) and maintains a loyalty program for repeat guests. Consumers searching for Caesars Entertainment reviews often look for information on hotel stays, casino games, sportsbook transactions, customer service and rewards program experiences.