Available reviewer evidence is very limited and leans negative: two recent customer reports cite booking mistakes, a cancelled connection, long non-response, and an extra charge to fix a name error. Many other entries on the same feed are marketing solicitations rather than customer feedback, which complicates straightforward assessment. If you plan to book with City Travel, verify passenger name fields immediately, keep all booking confirmations, and confirm remedy processes and costs in writing. When issues arise, contact the operating airline directly as a parallel step and retain records of all communications for dispute or refund requests.
Examples from available reviews (May 2021 – Feb 2026).
Name/surname swapped - no answer over 5 months +... - My wife bought tickets from Russia to Brazil. Her name and surname got swapped in their system (not our fault). Moreover, one of the connecting flight...
Booked a trip with them and didn't work...
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Both reviewers described operational problems: booking data errors and at least one cancelled connecting flight that disrupted travel plans.
One reviewer reported an out‑of‑pocket correction fee after the company’s booking error, indicating negative perceived value in that case.
Reviewers reported negative user experiences: trips that did not work out and frustration with resolving issues through the company.
No reviews addressed the tangible quality of a product or packaged service; there is insufficient data to assess product-level quality.
One reviewer reported no response for approximately five months across website and phone channels, forcing airline intervention to resolve issues.
Both explicit reviewer entries described an overall negative experience and at least one strongly discouraged future use of the company.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Collected.reviews (119) · Trustpilot (8) · Quotes shortened · As of: February 2026
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This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
City Travel is a travel booking provider that handles reservations and ticketing for trips and flights. This profile aggregates customer feedback and submitted messages about the company, which can include verified traveler reports and unrelated marketing submissions. When researching City Travel, look for transaction details (booking reference, travel dates) and official contact channels to verify claims.