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Cloud 9 Living
Reviews & Experiences

Reviews for Cloud 9 Living show a mix of reliable ordering and strong in‑person experiences alongside inconsistent support and communication. Positive comments highlight easy site navigation, helpful agents (several reviews name staff who resolved account or refund issues), and enjoyable tours with knowledgeable guides. Negative reports cluster around booking/redemption failures, delayed or misdirected voucher emails, last‑minute cancellations, double charges, and limited or missing customer responses. If you consider purchasing, confirm the provider’s booking and refund policies, verify voucher delivery details, and keep proof of purchase; some reviewers found contacting specific support agents resolved issues while others did not receive timely help.

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Overview & Key Metrics

Review count
21
Sources
trustpilot.com, Collected.reviews
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Reviews split on support: several customers praise helpful, prompt agents and guides; others report cancellations, double charges, or unresolved service failures.

💰

Value for money

Some reviewers describe reasonable prices and strong selection for gifting; a smaller group says they saw little value versus booking direct or faced extra costs.

⚡

User experience

Ordering and checkout are often called clear and easy, but multiple users report booking delays, reservation difficulties, and voucher‑delivery timing problems.

🔧

Product quality

Most activity reviews describe positive on‑site experiences and knowledgeable guides; a few note issues like overcrowding or limited commentary on tours/cruises.

📞

Communication

Many reviewers describe slow, missing, or misdirected communications (chat/email/voucher delivery); a smaller subset praises clear, timely responses from specific agents.

⭐

Overall experience

Overall impressions vary: numerous customers report enjoyable experiences and smooth orders, while others report cancellations, charge errors, or lack of support.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

E
Elizabeth
trustpilot.com Oct 01, 2025

Great and unique selection of gifts. Reasonable prices and gi...

A
Alexis
trustpilot.com Oct 01, 2025

Easy Booking and even Easier Refund - I booked a zip-lining experience for myself and one other person, however after presenting the gift to them it turned out they weren't too fond of zip...

D
Diane Spencer
trustpilot.com Oct 01, 2025

Area 51 - Oh my goodness!! Clayton could not have been a better guide. He was informative and entertaining and knew everything one could know about the area and...

I
India Page
trustpilot.com Oct 01, 2025

Overly Crowded Sunset Statue of Liberty Cruise - The sunset cruise was really nice, but it was overly crowded. Further, we were a bit disappointed that it did not stay close to Statue of Liberty bit...

G
Guido
trustpilot.com Oct 01, 2025

terrible experience and double charge for nothing. - Tie to americangreetings.com did not work. Got error messages but still was...

S
Sam
trustpilot.com Oct 01, 2025

DON'T BOTHER BOOKING!! THEY WILL CANCEL YOUR BOOKING IF SOMETHING BETTER COMES ALONG. OUR TICKETS HAVE JUST BEEN CANCELLED LESS THAN 2 WEEKS BEFORE OU...

G
Glen Rhodes
trustpilot.com Oct 01, 2025

I had account issues. My effort to reset my password to login via the website was not working for me. I reached out to the support team and Miss Micha...

S
Sue Zhang
trustpilot.com Oct 01, 2025

Ordering Process Seamless - I just ordered a gift card for my daughter’s birthday. The orderin...

J
Jahaila Beauford
trustpilot.com Oct 01, 2025

Customer service is horrible. No...

C
Customer
trustpilot.com Oct 01, 2025

It’s on the riverfront in Napa - Had a great time great service great experience....

I
Iain
trustpilot.com Oct 01, 2025

So much choice, but also so quick and easy... I...

c
customer
trustpilot.com Oct 01, 2025

Wonderful service by Kay Carrington our Escalated Care Specialist… - Kay Carrington our Escalated Care Specialist handled our minor issue with speed, personalnes...

P
Peggy
trustpilot.com Oct 01, 2025

Sent to buyer not recipient - This was supposed to be sent as a wedding present through JOY but you sent it to me. I...

A
Amy Feldman
trustpilot.com Oct 01, 2025

Very disappointing and frustrating experience. Recipient did not receive the gift email on date specified...

A
Amy Lummus
trustpilot.com Oct 01, 2025

Why use Virgin? Book direct to get your experience - Like many others have said, the purchasing process is easy, the redeeming process is a nightmare. I see zero value in booking through Virgin rather th...

M
Marie
trustpilot.com Oct 01, 2025

Fraud! - This experience was purchased fraudulently by someone else using my credit card. I contacted my bank and contacted you. My bank did something about it...

S
Sandra Sugerman
trustpilot.com Oct 01, 2025

these are gifts none have been booked...

N
Natasha Williams
trustpilot.com Oct 01, 2025

I had trouble reserving for a few experiences but Michaela was ve...

R
Rod Mattarez
trustpilot.com Oct 01, 2025

DO NOT BUY. Very bad experience. I got gift for a scenic flight in Sonoma from my wife, to celebrate my 42 birthday. The booking system is not real ti...

F
Franz
trustpilot.com Oct 01, 2025

It takes two days to send a voucher - I bought a voucher as a birthday gift and choose the option that the voucher should be send to my friend with a happy birthday wish. Unf...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.

About Cloud 9 Living

Cloud 9 Living is an online marketplace that sells experience-based gifts and vouchers for activities such as tours, classes, and local adventures. The platform typically connects buyers with third‑party experience providers and delivers e‑gift options and booking channels online. Consumers researching Cloud 9 Living often look for information on booking, voucher delivery, partner providers, and customer support policies.