Reviews Analyzed
21
We Collect & Analyze Reviews
Cloud 9 Living
Experiences & Reviews
Cloud 9 Living is an online marketplace that sells experience-based gifts and vouchers for activities such as tours, classes, and local adventures. The platform typically connects buyers with third‑party experience providers and delivers e‑gift options and booking channels online. Consumers researching Cloud 9 Living often look for information on booking, voucher delivery, partner providers, and customer support policies.
Overview & Key Metrics
Positive Sentiment
57%
Latest Review
12d
Overall Rating
3.1
Our Analysis
🎯
Service quality
Reviews split on support: several customers praise helpful, prompt agents and guides; others report cancellations, double charges, or unresolved service failures.
Share of mentions
Mixed
19%
💰
Value for money
Some reviewers describe reasonable prices and strong selection for gifting; a smaller group says they saw little value versus booking direct or faced extra costs.
Share of mentions
Mixed
6%
⚡
User experience
Ordering and checkout are often called clear and easy, but multiple users report booking delays, reservation difficulties, and voucher‑delivery timing problems.
Share of mentions
Mixed
19%
🔧
Product quality
Most activity reviews describe positive on‑site experiences and knowledgeable guides; a few note issues like overcrowding or limited commentary on tours/cruises.
Share of mentions
Strong
7%
📞
Communication
Many reviewers describe slow, missing, or misdirected communications (chat/email/voucher delivery); a smaller subset praises clear, timely responses from specific agents.
Share of mentions
Weak
19%
⭐
Overall experience
Overall impressions vary: numerous customers report enjoyable experiences and smooth orders, while others report cancellations, charge errors, or lack of support.
Share of mentions
Mixed
29%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
DON'T BOTHER BOOKING!
"DON'T BOTHER BOOKING!! THEY WILL CANCEL YOUR BOOKING IF SOMETHING BETTER COMES ALONG. OUR TICKETS HAVE JUST BEEN CANCELLED LESS THAN 2 WEEKS BEFORE OU..."
Sam
Trustpilot
Oct 01, 2025
Featured for: late cancellation and refund problems
Easy Booking and even Easier Refund
"I booked a zip-lining experience for myself and one other person, however after presenting the gift to them it turned out they weren't too fond of zip..."
Alexis
Trustpilot
Oct 01, 2025
Featured for: easy booking and fast refund
Overly Crowded Sunset Statue of Liberty Cruise
"The sunset cruise was really nice, but it was overly crowded. Further, we were a bit disappointed that it did not stay close to Statue of Liberty bit..."
India Page
Trustpilot
Oct 01, 2025
Featured for: overcrowded cruise lacking narration
It takes two days to send a voucher
"I bought a voucher as a birthday gift and choose the option that the voucher should be send to my friend with a happy birthday wish. Unf..."
Franz
Trustpilot
Oct 01, 2025
Featured for: voucher email delayed one day
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
E
Elizabeth
trustpilot.com
Oct 01, 2025
Great and unique selection of gifts
Great and unique selection of gifts. Reasonable prices and gi...
A
Alexis
trustpilot.com
Oct 01, 2025
Easy Booking and even Easier Refund
I booked a zip-lining experience for myself and one other person, however after presenting the gift to them it turned out they weren't too fond of zip...
D
Diane Spencer
trustpilot.com
Oct 01, 2025
Area 51
Oh my goodness!! Clayton could not have been a better guide. He was informative and entertaining and knew everything one could know about the area and...
I
India Page
trustpilot.com
Oct 01, 2025
Overly Crowded Sunset Statue of Liberty Cruise
The sunset cruise was really nice, but it was overly crowded. Further, we were a bit disappointed that it did not stay close to Statue of Liberty bit...
G
Guido
trustpilot.com
Oct 01, 2025
terrible experience and double charge for nothing.
Tie to americangreetings.com did not work. Got error messages but still was...
S
Sam
trustpilot.com
Oct 01, 2025
DON'T BOTHER BOOKING!
DON'T BOTHER BOOKING!! THEY WILL CANCEL YOUR BOOKING IF SOMETHING BETTER COMES ALONG. OUR TICKETS HAVE JUST BEEN CANCELLED LESS THAN 2 WEEKS BEFORE OU...
G
Glen Rhodes
trustpilot.com
Oct 01, 2025
I had account issues
I had account issues. My effort to reset my password to login via the website was not working for me. I reached out to the support team and Miss Micha...
S
Sue Zhang
trustpilot.com
Oct 01, 2025
Ordering Process Seamless
I just ordered a gift card for my daughter’s birthday. The orderin...
J
Jahaila Beauford
trustpilot.com
Oct 01, 2025
Customer service is horrible
Customer service is horrible. No...
C
Customer
trustpilot.com
Oct 01, 2025
It’s on the riverfront in Napa
Had a great time great service great experience....
I
Iain
trustpilot.com
Oct 01, 2025
So much choice
So much choice, but also so quick and easy... I...
c
customer
trustpilot.com
Oct 01, 2025
Wonderful service by Kay Carrington our Escalated Care Specialist…
Kay Carrington our Escalated Care Specialist handled our minor issue with speed, personalnes...
P
Peggy
trustpilot.com
Oct 01, 2025
Sent to buyer not recipient
This was supposed to be sent as a wedding present through JOY but you sent it to me. I...
A
Amy Feldman
trustpilot.com
Oct 01, 2025
Very disappointing and frustrating…
Very disappointing and frustrating experience. Recipient did not receive the gift email on date specified...
A
Amy Lummus
trustpilot.com
Oct 01, 2025
Why use Virgin? Book direct to get your experience
Like many others have said, the purchasing process is easy, the redeeming process is a nightmare. I see zero value in booking through Virgin rather th...
M
Marie
trustpilot.com
Oct 01, 2025
Fraud!
This experience was purchased fraudulently by someone else using my credit card. I contacted my bank and contacted you. My bank did something about it...
S
Sandra Sugerman
trustpilot.com
Oct 01, 2025
these are gifts none have been booked…
these are gifts none have been booked...
N
Natasha Williams
trustpilot.com
Oct 01, 2025
I had trouble reserving for a few…
I had trouble reserving for a few experiences but Michaela was ve...
R
Rod Mattarez
trustpilot.com
Oct 01, 2025
DO NOT BUY
DO NOT BUY. Very bad experience. I got gift for a scenic flight in Sonoma from my wife, to celebrate my 42 birthday. The booking system is not real ti...
F
Franz
trustpilot.com
Oct 01, 2025
It takes two days to send a voucher
I bought a voucher as a birthday gift and choose the option that the voucher should be send to my friend with a happy birthday wish. Unf...
Conclusion
Reviews for Cloud 9 Living show a mix of reliable ordering and strong in‑person experiences alongside inconsistent support and communication. Positive comments highlight easy site navigation, helpful agents (several reviews name staff who resolved account or refund issues), and enjoyable tours with knowledgeable guides. Negative reports cluster around booking/redemption failures, delayed or misdirected voucher emails, last‑minute cancellations, double charges, and limited or missing customer responses. If you consider purchasing, confirm the provider’s booking and refund policies, verify voucher delivery details, and keep proof of purchase; some reviewers found contacting specific support agents resolved issues while others did not receive timely help.