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We Collect & Analyze Reviews

Hilton
Experiences & Reviews

Hilton is an American multinational hospitality company operating global hotel brands such as Hilton Hotels & Resorts and DoubleTree. The company runs full-service hotels, airport properties and branded limited-service locations, and offers a guest loyalty program (Hilton Honors). Consumers searching Hilton reviews typically look for property-specific service, room condition, booking policies and fees.

Overview & Key Metrics

Reviews Analyzed 28
Positive Sentiment 29%
Latest Review 11d
Overall Rating
2.1

Our Analysis

🎯

Service quality

Many reviews report unhelpful or unresponsive front-desk staff and managers; several accounts note prompt assistance in isolated cases.

Share of mentions
23%
Weak
💰

Value for money

Frequent complaints about unexpected fees, high charges for basic items and perceived mismatch between cost and provided services.

Share of mentions
7%
Weak
⚡

User experience

Booking and app-related issues reported: language/phone routing, long hold times, and unfulfilled in-app requests affected stays.

Share of mentions
4%
Weak
🔧

Product quality

Multiple reports of room problems: non-working AC, cleanliness issues, missing amenities and broken fixtures across properties.

Share of mentions
20%
Weak
📞

Communication

Consistent reports of poor responsiveness: managers not returning calls, misrouted phone menus and unclear third‑party booking handling.

Share of mentions
15%
Weak
⭐

Overall experience

Overall impressions lean negative: many guests cite service, communication or facility failures, though some properties receive praise.

Share of mentions
30%
Weak

View all 28 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 28 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (8) · Quotes shortened · As of: October 2025

I
Ilyass ABDELOUIHIDIN
trustpilot.com Oct 01, 2025

Hilton tanger maroc

First and foremost, when I called the hotel's dedicated number, I was immediately transferred to an automated system that asked me to choose between F...

S
Susantha Hetti
trustpilot.com Oct 01, 2025

Room 1411- stay from 25th -29th June…

Room 1411- stay from 25th -29th June 2025 Check in was great.. needed and early check in and the front desk agent was very helpful and found us a room...

K
Kimberly Dougherty
trustpilot.com Oct 01, 2025

Deeply Disappointed by Mismanagement and Lack of AccountabilityleTree by…

My recent stay at The DoubleTree by Hilton has been frustrating enough to warrant a review. I checked in on Monday, May 26, with a connecting reservat...

D
Dan
trustpilot.com Oct 01, 2025

Made the mistake of using Priceline

Made the mistake of using Priceline. During the check-in, we were told they didn't have ac and given the option to cancel with the disclaimer of deali...

B
Bamidele
trustpilot.com Oct 01, 2025

Hotel planner for holiday resort and…

Hotel planner for holiday resort and short stay has been an absolute delight. I’ve been using the platform for...

H
Helen Armstrong
trustpilot.com Oct 01, 2025

Doubletree Hilton Liverpool. Just don't.

Recently stayed at the double tree Hilton in Liverpool. It has to be one of the worst hotels I have stayed in for a while. The room was so hot, that i...

G
George Cruickshank
trustpilot.com Oct 01, 2025

Baby oil bra

There was multiple bras in the bathroom the employees came in...

Y
Yusuf S. Goger
trustpilot.com Oct 01, 2025

Disappointing Experience at a Subpar Hilton Hotel

We stayed at this hotel for 1 night between 29th and 30th December and there were 4 of us in total. When we booked our rooms through Booking.com, we b...

L
Laural
trustpilot.com Oct 01, 2025

Stayed here before an early flight

Stayed here before an early flight - was a good base and we were able to have a bit more sleep before a lo...

M
Missy
trustpilot.com Oct 01, 2025

Great place to stay when having a…

Great place to stay when having a flight the following day in H...

N
Nanamoon
trustpilot.com Oct 01, 2025

DoubleTree Hilton Manchester

We enjoyed every minute of our stay here, fantastic helpful staff, beautiful rooms and facilities, breakfast was amazin...

P
Patrycja Skala-Williams
trustpilot.com Oct 01, 2025

Double tree by Hilton at Basewater rd…

Double tree by Hilton at Basewater rd… Looks so nice with fairylights in front , took my boys for hot chocolate after training yesterday … they mixed...

R
Rodolfo Palad
trustpilot.com Oct 01, 2025

Easy parking

Awesome & easy parking plus...

B
Brianna Long
trustpilot.com Oct 01, 2025

BUGS

I am writing to formally express my deep dissatisfaction with my recent stay at the DoubleTree Hilton in Decatur Alabama. During my stay from the 21st...

m
mrs Dionne Hill
trustpilot.com Oct 01, 2025

Doubletree Bristol North,multiple rooms…

Doubletree Bristol North,multiple rooms booked. Gabrielle Korte who arranged our group booking was efficient, professional and friendly. She went abov...

a
a loving brother
trustpilot.com Oct 01, 2025

Management does not consider revealing…

Management does not consider revealing my booking and payment status to a 3rd party as...

A
Anna Salami
trustpilot.com Oct 01, 2025

HORRIBLE

HORRIBLE, TERRIBLE PLACE….don’t stay here. So I checked in this morning 9/9/24 about 11am….I dropped my bags off at my room and quickly headed out to...

C
Consumer
trustpilot.com Oct 01, 2025

We had our wedding at the Liverpool…

We had our wedding at the Liverpool branch a couple of weeks ago and they basically told us we would get a complimentary room on the night of the wedd...

S
Scott Kent
trustpilot.com Oct 01, 2025

Superb stay at Leeds Double Tree

Staying at the Leeds Double Tree. Gorgeous canal side setting and close to the city and trains. The service was superb and the front of house staff so...

T
T'Ablecloth
trustpilot.com Oct 01, 2025

manchester doubletree transfer will cost you. Rubbish

I feel that your are ripping people off by ch...

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Conclusion

Reviews for Hilton properties in this sample show a pattern of location-by-location variability. Positive reports highlight helpful staff, clean rooms and good breakfast at specific sites (e.g., Manchester, Leeds, Bristol). Negative reports commonly cite front-desk and manager responsiveness, communication failures (phone and follow-up), room equipment failures (AC, TVs), cleanliness problems and unexpected fees. If you plan to book, check recent reviews for your specific property, confirm promised amenities in writing, and document issues on site so management can respond. For complex bookings or third-party reservations, contact the hotel directly before arrival to verify arrangements.