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Hilton
Reviews & Experiences

Reviews for Hilton properties in this sample show a pattern of location-by-location variability. Positive reports highlight helpful staff, clean rooms and good breakfast at specific sites (e.g., Manchester, Leeds, Bristol). Negative reports commonly cite front-desk and manager responsiveness, communication failures (phone and follow-up), room equipment failures (AC, TVs), cleanliness problems and unexpected fees. If you plan to book, check recent reviews for your specific property, confirm promised amenities in writing, and document issues on site so management can respond. For complex bookings or third-party reservations, contact the hotel directly before arrival to verify arrangements.

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Overview & Key Metrics

Review count
74
Sources
trustpilot.com, reviews.io, Collected.reviews
Last updated
February 2026

What reviewers often mention

🎯

Service quality

Many reviews report unhelpful or unresponsive front-desk staff and managers; several accounts note prompt assistance in isolated cases.

💰

Value for money

Frequent complaints about unexpected fees, high charges for basic items and perceived mismatch between cost and provided services.

⚡

User experience

Booking and app-related issues reported: language/phone routing, long hold times, and unfulfilled in-app requests affected stays.

🔧

Product quality

Multiple reports of room problems: non-working AC, cleanliness issues, missing amenities and broken fixtures across properties.

📞

Communication

Consistent reports of poor responsiveness: managers not returning calls, misrouted phone menus and unclear third‑party booking handling.

⭐

Overall experience

Overall impressions lean negative: many guests cite service, communication or facility failures, though some properties receive praise.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing 40 of 74 reviews

All Reviews

Sources: Trustpilot (46) · Reviews (20) · Reviews (8) · Quotes shortened · As of: February 2026

H
Harold A
trustpilot.com Feb 14, 2026

I've been a Diamond member for 20+years and have stayed in many dozens of Hilton properties in the US and abroad. Sadly, Hilton in the US is now the w...

h
helle poulsen
trustpilot.com Feb 06, 2026

We were at hotel Hilton in hua hin - we were not warned about neighbours Big constrution going on - the view were ruined and the noise all day Long wa...

J
Jeffrey Orrell
trustpilot.com Feb 01, 2026

Hilton hotelsuck.com The management of severely underrated… - The management of severely underrated unexperienced and doesn't know what they're doing they go by the seat o...

L
Lara Paxton
trustpilot.com Feb 01, 2026

Terrible experience. Do not stay at the Hilton Home2Suites Times Square, they are thieves and with all the construction it is not an enjoyable stay. H...

G
Gyy Kaa
trustpilot.com Jan 25, 2026

Worst hotel ever! - ...

B
Brynn Ainsley
reviews.io Jan 24, 2026

I’m extremely thankful—their help made resolv...

R
Ron
trustpilot.com Jan 22, 2026

Terrible customer service, Do NOT value customer loyalty - We tried to change our one night reservation by one day due to family emergency. The day was available but Hilton would not help us. We were told this...

p
paul
trustpilot.com Jan 19, 2026

Hotel sucked . Kept my mouth shut until I found out...

J
Joshua Watkins
trustpilot.com Jan 17, 2026

Upgrade to top floor with no AC and a broken lift. Room was dirty and poorly maintained—found a...

K
Karakis Mahmut
trustpilot.com Jan 16, 2026

Hampton by Hilton Amsterdam / Arena Boulevard no heating ln the room freezing. What kind of standards do you have? Forget sleeping even you can not st...

A
Anonymous
reviews.io Jan 10, 2026

I recently stayed at a Hilton Hotel in Kansas City. I will no longer be...

J
Jennifer Stinert
trustpilot.com Jan 10, 2026

My family and I will not ever stay in a Hilton Hotel or any affiliated with this company again. I...

c
cejai
trustpilot.com Jan 07, 2026

Canceled - Cant trust a company that allows terrorists to lodge at its estab...

M
Maxwell
trustpilot.com Jan 07, 2026

Ice Cold - Its Ice Cold at th...

L
Lisa Marie
trustpilot.com Jan 05, 2026

My First Choice of Hotel in Blackpool - I have stayed at the Hilton in Blackpool on several occasions as it is in a quieter area, ample parking and across from the Tram Stop. I have always e...

T
Tracy
trustpilot.com Jan 05, 2026

Hotel set in beautiful grounds - Once a year, my partner & I treat ourselves to stay in the Hilton in Syon Park which is set in beautiful grounds of the park. Gabriele the front of ho...

E
Ed Yco
trustpilot.com Jan 04, 2026

Many problems with the DoubleTree Jacksonville Riverview - We booked a riverview room to watch the New Year's Eve fireworks at: Doubletree Hilton 1201 Riverplace Boulevard, Jacksonville, FL 32207 Room 1031 - b...

J
Joanna Palacios
trustpilot.com Dec 31, 2025

Hoffman Hotel Basalt/Aspen, Colorado - We stayed at the Hoffman Hotel near Aspen Colorado on eight different occasions between October and December 2025. Four times the noise levels were ou...

J
Jamie McCrindle
trustpilot.com Dec 30, 2025

Don’t go to Liverpool Hilton - Good experience at the hotel but let down at the end with the...

T
That's not very anonymous if you have to leave email.
reviews.io Dec 23, 2025

Went to San Antonio Texas stayed at a Homewood Suites 10/24/2025. Agreed to $148.96 per night. When I received a copy of my receipt by email they had...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.

About Hilton

Hilton is an American multinational hospitality company operating global hotel brands such as Hilton Hotels & Resorts and DoubleTree. The company runs full-service hotels, airport properties and branded limited-service locations, and offers a guest loyalty program (Hilton Honors). Consumers searching Hilton reviews typically look for property-specific service, room condition, booking policies and fees.