Reviews split sharply between standout frontline staff and repeated operational problems. Guests frequently mention broken heat or AC, cleanliness issues, and people entering rooms without permission. They also point to unannounced construction, unexpected charges, and booking mistakes. Other locations earn praise for friendly service and well-stocked breakfasts.
Examples from available reviews (Jun 2017 – Feb 2026).
Housekeeper stole wedding rings and hotel failed to take action.
“A housekeeper at Hilton Batumi stole our wedding rings”
Room heating failed, making the room freezing and uninhabitable.
“Your hotel' heating does not work.”
Staff, especially the front of house manager, provided excellent customer service.
“Gabriele the front of house manager is excellent in all aspects of customer service”
Hilton provided superb quality accommodation and service.
“Hilton Hotels provided us with superb quality accommodation and service.”
Service feedback tends to land in two places: staff who are attentive and helpful, and major management breakdowns. Positive reviews name specific employees and note quick help with group bookings. Negative reviews describe overbooking, denied refunds or deposits, and charges guests say were disputed.
Value concerns center on surprise fees and added parking or transfer costs. Several reviewers mention penalties or discounts being removed after they appealed. Some also call out pricey add-ons, such as small items purchased in the room.
Guest experiences range from quiet, convenient airport stays to serious privacy and safety problems. Several reviewers report unauthorized room entry, theft, or IT issues that enabled access. Others mention construction noise and how staff handled disruptions.
Room and facility complaints often involve heating and cooling failures, poor cleaning, and broken fixtures. Reviews mention biohazard waste, bugs, peeling wallpaper, and showers or faucets that didn’t work. Other guests describe well-equipped rooms, stocked minibars, and strong breakfast options.
Communication issues show up around booking clarity and how quickly the front desk responds. Reviewers cite construction that wasn’t disclosed, long holds on the phone, language barriers, and booking requests that never got resolved. A small number note fast, effective help that fixed the issue.
Overall feedback is polarized, with some very high ratings and some severe failures. Positive stays highlight welcoming staff and good food. Negative stays describe health or safety concerns and major operational problems that led guests to say they won’t return.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (46) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Pets everywhere caused severe allergy issues and unsanitary conditions.
“Hiltons are dog kennels masquerading as a hotel.”
Construction noise ruined view and executive lounge felt overcrowded.
“it was noisy and overcrowed.”
Reviewer says management is inexperienced and advises choosing another hotel.
“The management of severely underrated unexperienced and doesn't know what they're doing”
Construction, false fire alarms, overbooking, and unauthorized charge ruined stay.
“they overbooked the hotel”
Reviewer says this hotel was the worst.
“Worst hotel ever!”
Support helped resolve my withdrawal issue quickly and effortlessly.
“I’m extremely thankful—their help made resolving my withdrawal issue quick and effortless.”
Reservation change denied after long phone waits and transfers.
“Hilton does NOT truly value their customers...unless it's convenient for them.”
Reviewer alleges the hotel turned down Americans in favor of others.
“they turned down Americans in favor of illegals”
Room lacked AC, was dirty, and had poor maintenance response.
“Room was dirty and poorly maintained”
Room heating failed, making the room freezing and uninhabitable.
“Your hotel' heating does not work.”
Reviewer vows never to stay with Hilton due to perceived profit focus.
“My family and I will not ever stay in a Hilton Hotel”
Reviewer terminated Hilton Honors, citing company allowing terrorists to lodge.
“Cant trust a company that allows terrorists to lodge at its establishment.”
Reviewer warns that the Hilton location was very cold.
“Its Ice Cold at these Hiltons. Avoid.”
Reviewer consistently enjoys clean hotel, great food, and helpful manager.
“spotlessly clean and the food is great too.”
Staff, especially the front of house manager, provided excellent customer service.
“Gabriele the front of house manager is excellent in all aspects of customer service”
Multiple room maintenance and service failures caused an unsatisfactory stay.
“Shower faucet broken.”
Housekeeper repeatedly entered room unannounced and management dismissed concerns.
“housekeeper who repeatedly let herself into our room unannounced”
Good stay spoiled by parking charge and indifferent desk manager.
“let down at the end with the car parking charge”
Multiple charge discrepancies and facility failures across two stays.
“they had charged 244.02”
Consistently positive stays with welcoming, responsive service across locations.
“I find the service welcoming, consistent, and responsive.”
Management refused to return deposit and were unprofessional.
“The hotel refused to return my deposit without a valid explanation”
Guest alleges receptionist falsely accused them, forced entry, and discriminatory treatment.
“forced her way into the room without consent”
Extensive construction blocked views and website failed to disclose ongoing work.
“There is no indication on the website that this extensive work is going on”
Hotel lacked advertised shuttle, had biohazard in room, and rude staff.
“Found Bio hazardous trash in the room.”
Third-party agent booked wrong hotel and Hilton corporate couldn't help.
“I will not pay for a room I did not agree to stay in.”
Housekeeper stole wedding rings and hotel failed to take action.
“A housekeeper at Hilton Batumi stole our wedding rings”
Room condition was poor with peeling wallpaper and dirtiness.
“Room was dirty. Wall paper peeling, baseboards dirty”
Staff are skilled, trustworthy, and very helpful.
“They’re not only highly skilled professionals but also genuinely trustworthy.”
Staff are skilled, trustworthy, and very helpful.
“They’re not only highly skilled professionals but also genuinely trustworthy.”
Paid package unused and booking requests continuously declined without response.
“I purchased your package for ₹60,000”
Hilton maintains classy design and service globally despite variation.
“Hilton hotels have always preserved this class.”
Excellent service and rooms but lacking welcoming atmosphere.
“didn’t feel myself as at home”
Phone system lacked Arabic and had long hold times.
“why isn’t my native language available?”
Room AC failed and management failed to resolve or compensate.
“Room AC WAS NOT WORKING”
Management failed to resolve booking issues and provide requested amenities.
“complete lack of accountability and communication from management”
Room lacked working AC, proper water and functioning amenities.
“they didn't have ac”
Platform's hassle-free navigation aided confident hotel choices.
“hassle-free navigation always gives me confidence”
Room was excessively hot with broken shower and overpriced services.
“room was so hot, that it literally melted my coconut oil body moisturizer”
Employees entered room and behaved inappropriately, chasing the guest.
“they had baby oil and started chasing me”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Hilton is a global hospitality company that runs full-service hotels and resorts across brands including Waldorf Astoria, Conrad, and DoubleTree. It operates airport hotels, conference properties, and full-service urban locations. Frequent travelers can join its Hilton Honors loyalty program. Many properties offer event space, on-site dining, fitness centers, and business services. Hilton also provides corporate and group booking options for weddings, meetings, and events.