Reviews for Hilton properties in this sample show a pattern of location-by-location variability. Positive reports highlight helpful staff, clean rooms and good breakfast at specific sites (e.g., Manchester, Leeds, Bristol). Negative reports commonly cite front-desk and manager responsiveness, communication failures (phone and follow-up), room equipment failures (AC, TVs), cleanliness problems and unexpected fees. If you plan to book, check recent reviews for your specific property, confirm promised amenities in writing, and document issues on site so management can respond. For complex bookings or third-party reservations, contact the hotel directly before arrival to verify arrangements.
Examples from available reviews (Jun 2017 – Feb 2026).
Fantastic, helpful staff and great facilities; would return.
“We enjoyed every minute of our stay here”
Room was filthy with ants and staff refused to resolve.
“BATHROOM WAS DIRTY. there was hair all over the walls”
Management failed to resolve booking issues and provide requested amenities.
“complete lack of accountability and communication from management”
Room AC failed and management failed to resolve or compensate.
“Room AC WAS NOT WORKING”
Many reviews report unhelpful or unresponsive front-desk staff and managers; several accounts note prompt assistance in isolated cases.
Frequent complaints about unexpected fees, high charges for basic items and perceived mismatch between cost and provided services.
Booking and app-related issues reported: language/phone routing, long hold times, and unfulfilled in-app requests affected stays.
Multiple reports of room problems: non-working AC, cleanliness issues, missing amenities and broken fixtures across properties.
Consistent reports of poor responsiveness: managers not returning calls, misrouted phone menus and unclear third‑party booking handling.
Overall impressions lean negative: many guests cite service, communication or facility failures, though some properties receive praise.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (46) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Pets everywhere caused severe allergy issues and unsanitary conditions.
“Hiltons are dog kennels masquerading as a hotel.”
Construction noise ruined view and executive lounge felt overcrowded.
“it was noisy and overcrowed.”
Reviewer says management is inexperienced and advises choosing another hotel.
“The management of severely underrated unexperienced and doesn't know what they're doing”
Construction, false fire alarms, overbooking, and unauthorized charge ruined stay.
“they overbooked the hotel”
Reviewer says this hotel was the worst.
“Worst hotel ever!”
Support helped resolve my withdrawal issue quickly and effortlessly.
“I’m extremely thankful—their help made resolving my withdrawal issue quick and effortless.”
Reservation change denied after long phone waits and transfers.
“Hilton does NOT truly value their customers...unless it's convenient for them.”
Reviewer alleges the hotel turned down Americans in favor of others.
“they turned down Americans in favor of illegals”
Room lacked AC, was dirty, and had poor maintenance response.
“Room was dirty and poorly maintained”
Room heating failed, making the room freezing and uninhabitable.
“Your hotel' heating does not work.”
Reviewer vows never to stay with Hilton due to perceived profit focus.
“My family and I will not ever stay in a Hilton Hotel”
Reviewer terminated Hilton Honors, citing company allowing terrorists to lodge.
“Cant trust a company that allows terrorists to lodge at its establishment.”
Reviewer warns that the Hilton location was very cold.
“Its Ice Cold at these Hiltons. Avoid.”
Reviewer consistently enjoys clean hotel, great food, and helpful manager.
“spotlessly clean and the food is great too.”
Staff, especially the front of house manager, provided excellent customer service.
“Gabriele the front of house manager is excellent in all aspects of customer service”
Multiple room maintenance and service failures caused an unsatisfactory stay.
“Shower faucet broken.”
Housekeeper repeatedly entered room unannounced and management dismissed concerns.
“housekeeper who repeatedly let herself into our room unannounced”
Good stay spoiled by parking charge and indifferent desk manager.
“let down at the end with the car parking charge”
Multiple charge discrepancies and facility failures across two stays.
“they had charged 244.02”
Consistently positive stays with welcoming, responsive service across locations.
“I find the service welcoming, consistent, and responsive.”
Management refused to return deposit and were unprofessional.
“The hotel refused to return my deposit without a valid explanation”
Guest alleges receptionist falsely accused them, forced entry, and discriminatory treatment.
“forced her way into the room without consent”
Extensive construction blocked views and website failed to disclose ongoing work.
“There is no indication on the website that this extensive work is going on”
Hotel lacked advertised shuttle, had biohazard in room, and rude staff.
“Found Bio hazardous trash in the room.”
Third-party agent booked wrong hotel and Hilton corporate couldn't help.
“I will not pay for a room I did not agree to stay in.”
Housekeeper stole wedding rings and hotel failed to take action.
“A housekeeper at Hilton Batumi stole our wedding rings”
Room condition was poor with peeling wallpaper and dirtiness.
“Room was dirty. Wall paper peeling, baseboards dirty”
Staff are skilled, trustworthy, and very helpful.
“They’re not only highly skilled professionals but also genuinely trustworthy.”
Staff are skilled, trustworthy, and very helpful.
“They’re not only highly skilled professionals but also genuinely trustworthy.”
Paid package unused and booking requests continuously declined without response.
“I purchased your package for ₹60,000”
Hilton maintains classy design and service globally despite variation.
“Hilton hotels have always preserved this class.”
Excellent service and rooms but lacking welcoming atmosphere.
“didn’t feel myself as at home”
Phone system lacked Arabic and had long hold times.
“why isn’t my native language available?”
Room AC failed and management failed to resolve or compensate.
“Room AC WAS NOT WORKING”
Management failed to resolve booking issues and provide requested amenities.
“complete lack of accountability and communication from management”
Room lacked working AC, proper water and functioning amenities.
“they didn't have ac”
Platform's hassle-free navigation aided confident hotel choices.
“hassle-free navigation always gives me confidence”
Room was excessively hot with broken shower and overpriced services.
“room was so hot, that it literally melted my coconut oil body moisturizer”
Employees entered room and behaved inappropriately, chasing the guest.
“they had baby oil and started chasing me”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Hilton is an American multinational hospitality company operating global hotel brands such as Hilton Hotels & Resorts and DoubleTree. The company runs full-service hotels, airport properties and branded limited-service locations, and offers a guest loyalty program (Hilton Honors). Consumers searching Hilton reviews typically look for property-specific service, room condition, booking policies and fees.