Reviews Analyzed
21
We Collect & Analyze Reviews
Luxury Escapes
Experiences & Reviews
Luxury Escapes is an online travel retailer that sells curated holiday packages, hotel stays, tours and concierge support. It markets time-limited offers and package deals and provides booking and customer-service channels for travellers seeking higher-end or bundled travel options.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
12d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviewers describe helpful, prompt staff and effective issue resolution from named agents; isolated reviews describe unresponsive or remote service during problems.
Share of mentions
Strong
33%
💰
Value for money
Several reviewers mention competitive prices and perceived good value, but a few report lost inclusions or refund/cancellation disputes that reduced perceived value.
Share of mentions
Weak
5%
⚡
User experience
Mentions of the website or booking flow are limited; one review calls the site user-friendly, while other booking issues appear tied to support or policy rather than UX.
Share of mentions
Mixed
2%
🔧
Product quality
Some guests report accommodations that met or exceeded expectations, but several reviews note itinerary changes, missing inclusions or booking mismatches on arrival.
Share of mentions
Mixed
11%
📞
Communication
Most comments highlight fast, clear responses and named staff helping quickly; a minority cite slow callbacks, difficult contact or unhelpful initial support.
Share of mentions
Strong
31%
⭐
Overall experience
Overall impressions are positive for many travellers who praise staff and outcomes, though a subset report booking, inclusion or refund problems that harmed their trip.
Share of mentions
Strong
19%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2022 – October 2025).
Luxuriate In Your Vacation Experience With Luxury Escapes
"I recently booked a travel package with Luxury Escapes and I have to say, it was an incredible experience! The process of finding and booking my vacation was incredibly easy thanks to their user-friendly website. They had a wide variety of destinations available at prices that were unbeatable in the market. In addition to their amazing prices, Luxury Escapes provided top-notch customer service throughout the entire process. Any questions or concerns I had were quickly addressed by their knowledgeable staff who were professional yet personable. When I arrived at my destination, the accommodations exceeded my expectations - they truly lived up to the 'luxury' name! Every detail from check-in to check-out was handled smoothly and efficiently by the hotel staff thanks to Luxury Escapes' partnerships with world-class hotels. All in all, I would highly recommend booking your next vacation through Luxury Escapes for an unforgettable travel experience without breaking the bank."
Dibbert
Collected.reviews
Nov 14, 2022
Featured for: detailed positive across multiple themes
Disappointing with LE
"The experience of the destination was remarkable mostly however LE were the disappointing end of this. Once they have your money, they are surprisingl..."
Anne Derham
Trustpilot
Oct 01, 2025
Featured for: negative: contact and inclusions issues
Donna from Cruise team helped me solve…
"Donna from Cruise team helped me solve issues with making changes to my cruise booking. After 3 x days of exhausting and frustrating contact with Luxu..."
Paula Giardina
Trustpilot
Oct 01, 2025
Featured for: mixed: frustrated helpdesk then resolution
I had one of the best customer service…
"I had one of the best customer service experiences I’ve ever had. Bilal S. helped me in a difficult situation and thanks to his support I will be gett..."
Sara Szymczak
Trustpilot
Oct 01, 2025
Featured for: positive: quick refund and support
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
W
Wendy Ann Green
trustpilot.com
Oct 01, 2025
Imogen was great
Imogen was great - easy to understand...
G
Geoff Attwell
trustpilot.com
Oct 01, 2025
Madison G was extremely helpful in…
Madison G was extremely helpful in resolving our issue today regarding our book...
S
Sue McCandlish
trustpilot.com
Oct 01, 2025
Darcy L was very prompt and clear with…
Darcy L was very prompt and clear...
S
Stephen Newstead
trustpilot.com
Oct 01, 2025
Andrew N…
Andrew N is a fabulous person to deal with when a query arises. I have had his assistance a few times both today and in the past...
W
Wayne Jamieson
trustpilot.com
Oct 01, 2025
Very quick response which answered my…
Very quick response from Imogen C...
B
Brendan
trustpilot.com
Oct 01, 2025
Efficient and done quickly
...
T
Tom
trustpilot.com
Oct 01, 2025
April K at Luxury Escapes was VERY Helpful! 👍
April K was VERY HELPFUL when I Needed to Cancel our Booking due to Health Issues... I heard back the Next Day th...
G
Gail Sinclair
trustpilot.com
Oct 01, 2025
Pleasant
After waiting all day for a call back Darcy L was fabulous and was able to assist me with my concerns, he a...
m
michelle vondrus
trustpilot.com
Oct 01, 2025
I would like to say a big thank you to…
I would like to say a big thank you to HANU. Your patience, and recommendations and help booking my trip was much appreciated. You showed exce...
j
julie deacon
trustpilot.com
Oct 01, 2025
Staff member Imogen C
Staff member Imogen C great prompt se...
R
Richelle Giro
trustpilot.com
Oct 01, 2025
Very happy with the customer service…
Very happy with the customer service from Andrew N, h...
c
customer
trustpilot.com
Oct 01, 2025
Madison G
madison g was great and provi...
A
Anne Derham
trustpilot.com
Oct 01, 2025
Disappointing with LE
The experience of the destination was remarkable mostly however LE were the disappointing end of this. Once they have your money, they are surprisingl...
J
Jane
trustpilot.com
Oct 01, 2025
Wonderful support provided 24/7
Today was my second time asking for help with bookings, and Hazeem H once again kindly went above and...
P
Paula Giardina
trustpilot.com
Oct 01, 2025
Donna from Cruise team helped me solve…
Donna from Cruise team helped me solve issues with making changes to my cruise booking. After 3 x days of exhausting and frustrating contact with Luxu...
A
Anita Liew
trustpilot.com
Oct 01, 2025
William C and Dina S from the Tours…
William C and Dina S from the Tours Concierge Team were very helpful with our tour administration making sure that we completed our details fo...
M
Mihaka
trustpilot.com
Oct 01, 2025
It was a smooth cancelation
It was a smooth cancelation, thank you...
S
Sandra Dent
trustpilot.com
Oct 01, 2025
Many thanks Imogen C for fixing our booking
I was most impressed with the help I received tidy in fixing a problem with my booking of a tour to Sri Lanka Both people I spoke to he...
S
Sara Szymczak
trustpilot.com
Oct 01, 2025
I had one of the best customer service…
I had one of the best customer service experiences I’ve ever had. Bilal S. helped me in a difficult situation and thanks to his support I will be gett...
K
KS Watts
trustpilot.com
Oct 01, 2025
Money grabbing at a risk to safety
Currently waiting for a typoon to hit and LE will not allow us to cancel or even move our accommodation dates....
Conclusion
Customer feedback shows frequent praise for individual staff members who resolve booking issues and assist quickly, often by name. However, some reviewers report difficulty contacting support, delays or disputes over cancellations and lost inclusions. If you consider a Luxury Escapes booking, confirm all inclusions and cancellation policies in writing and keep contact details for concierge or named agents. Reviewing refund and change terms before payment and requesting written confirmation of inclusions can reduce the risk of later disputes.