Reviews show a divided picture: many customers praise individual agents (several mention staff by name) for attentive help and successful rebookings, while others report failures such as late bookings, added fees, and delayed refunds. If you consider ScholarTrip, document all communications, confirm cancellation and refund policies in writing, and compare final fares before payment. Positive reports often cite specific representatives and smooth issue resolution; negative reports focus on verification requests, unexpected charges, and slow follow-up. Use these concrete examples to weigh the importance of agent support versus potential process or fee risks when deciding to book.
Examples from available reviews (Jan 2024 – Feb 2026).
Itinerary errors forced expensive rebooking and refunds were delayed.
“Customer support is ABSENT.”
Mellan found suitable flights and helped book within my budget.
“He did an amazing job listening to what my problem was,”
Verification required sensitive documents, took two hours and price rose.
“No airlines ask you to send credit card copy and your government ID”
Longtime user saved nearly $1700 and praised customer service.
“We saved nearly $1700!”
Agent support is frequently praised, yet multiple reports describe delayed bookings, canceled reservations, and mishandled itineraries.
Several users report unexpected fees, fare increases or added charges after confirmation; a subset reports substantial savings on fares.
Booking flow and verification vary: many customers report helpful agents and smooth bookings, others report slow site or lengthy verification.
Reviews do not address product or platform feature quality directly; there is little evidence about the site’s technical reliability.
Numerous reviews highlight responsive, helpful agents; primary complaints are about inconsistent updates and some absent follow-up on refunds.
Experiences range from very positive (helpful staff, fare savings) to negative (refund delays, booking failures and extra charges).
For each review, the core experience based on original source reviews.
Sources: Trustpilot (29) · Sitejabber (20) · bbb.org (1) · Quotes shortened · As of: February 2026
Agent Deborah Borja made the booking process easy and excellent.
“our agent, Deborah Borja, was the BEST!!”
Heidi was responsive, secured great fares, and the trip was wonderful.
“Heidi was wonderful; always accessible and quick to respond.”
Flight cancellation had no communication and refund updates were unavailable.
“NO COMMUNICATION”
Margarette quickly helped correct a booking mistake with fast support.
“Margarette was an absolute star”
Automatic fraud verifications canceled bookings and caused higher prices without notice.
“Both of my bookings were canceled for no reason.”
Nomer helped book my flight to Asia and provided good support.
“I loved working with Nomer to get my flight booked to Asia”
Agency quoted a far higher fare difference than the airline website.
“Their fare difference quote was 2900.”
Emely responded quickly and rescheduled my ticket within the same day.
“she got back to me very quickly and answered all my questions.”
Price rose before checkout and ID/photo requests led to order cancellation.
“Raised the price last minute before checkout”
Itinerary errors forced expensive rebooking and refunds were delayed.
“Customer support is ABSENT.”
Mellan found suitable flights and helped book within my budget.
“He did an amazing job listening to what my problem was,”
Not cheaper than competitor and an unexpected $20 charge was added.
“Wasn't any cheaper than Aer Lingus”
Service was adequate but slow site and inconsistent pricing quotes.
“it's either the internet is slow and lagging”
Team, especially Jercel, was helpful, prompt, and made booking smooth.
“communicated clearly, responded promptly, and made the entire process smooth.”
Verification required sensitive documents, took two hours and price rose.
“No airlines ask you to send credit card copy and your government ID”
Mentions personal verification of student status.
“personal verofocation of studet status,”
Delayed booking caused fare increases and cancellation of reservation.
“They waited too long to book the ticket”
Jercel provided clear, personalized emails and helped complete trip plans.
“Jercel was very helpful!”
Verification requests for passports and cards felt sketchy and prevented booking.
“Not worth the hassle.”
Mellan assisted with a schedule change and provided reassuring support.
“Such a wonderful experience, especially Mellan Rivas who helped me to change the best option of my flight due to the major schedule change on my original flight by the airline.”
Website offered cheaper tickets and agent May helped with queries.
“Excellent website, cheaper ticket”
Booking isn't streamlined but customer service is excellent for doubts.
“the customer service is excellent”
Joselle handled my flight change smoothly and provided friendly service.
“She handled everything and it was a very smooth and easy process.”
Mellan was professional, prompt, and made the booking feel safe.
“Mellan Rivas helped me change my flight.”
ScholarTrip gave conflicting refund information and didn't disclose fees.
“The email says I can full refund.”
Mellan reassured and answered questions promptly for first international trip.
“Mellan was very reassuring and answered any questions I had”
Agent Criencess provided helpful customer service and made the process easy.
“Amazing customer service criencess really helped me out with any questions”
Longtime user saved nearly $1700 and praised customer service.
“We saved nearly $1700!”
Milan patiently guided me through a complicated booking process.
“Milan had a lot of patience with my complicated booking.”
Required extra verification documents but the process was smooth afterwards.
“Had to provide more documentation for verification than usual but when smooth”
Waiting for credit card approval was a bit of a hassle.
“It was a bit of a hassle waiting for my credit card to be approved.”
Bought ticket and received confirmation and e-ticket soon after purchase.
“This time I bought the ticket and received confirmation and the e-ticket soon.”
Ticket issuance took time but buying felt safe; will buy again.
“It took some time to get the ticket but it is a safe way to buy.”
Required extra documents; staff responsive but China Southern booking was problematic.
“supply additional documents such as a credit card picture and passports”
Third‑party vendor limited price transparency and disadvantaged voucher users.
“Price transparency is limited by the agent.”
Great deals but flights disappear and reappear with price changes unpredictably.
“Your flights disappear and reappear regardless of how many people are on the flight.”
Website is lightweight, powerful, easy to use and clear.
“Very lite but powerful website, easy to use and clear,”
Booking is simple; verification is tedious but adds security.
“Verification process is a bit tedious, but that's a good thing”
Confusing and delayed verification, but customer service (Rico) was helpful.
“Lots of confusion with verification process and delay in doing so.”
Promotion was worthwhile but the process is slow and chat is broken.
“the chat does not work.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
ScholarTrip is an online travel booking service that facilitates flight search, reservations, itinerary changes and related customer support. The platform is used by international travellers and student-focused customers for booking and managing air travel. People searching reviews usually look for feedback on booking reliability, customer service responsiveness, refund handling, and fare competitiveness.