Many reviewers praise specific agents for fast, personal help with bookings and clear confirmations. Multiple customers describe last-minute price jumps, cancelled bookings, and long ID or card checks that stopped purchases. Value is mixed: some report big savings, while others ran into higher agent quotes or extra fees. Overall, reviews split between excellent agent-led support and operational breakdowns that keep people from traveling.
Examples from available reviews (Jan 2024 – Mar 2026).
Agent Deborah Borja made the booking process easy and excellent.
“our agent, Deborah Borja, was the BEST!!”
Flight cancellation had no communication and refund updates were unavailable.
“NO COMMUNICATION”
Price rose before checkout and ID/photo requests led to order cancellation.
“Raised the price last minute before checkout”
Longtime user saved nearly $1700 and praised customer service.
“We saved nearly $1700!”
Reviewers often mention agents by name for quick, hands-on help that fixed itinerary problems. Agents managed schedule changes, corrected booking errors, and finished complex reservations. Fewer reviews describe internal delays that led to missed bookings or cancelled reservations.
Some customers report major savings and lower fares found on the site. Others describe higher-than-expected agent quotes, added charges, or unclear pricing from third-party vendors. Price results differ by booking and by vendor interaction.
Many users faced extra verification steps, including requests for ID or card copies, plus slow processing before tickets were issued. Several reviews mention sudden price increases or flights disappearing at checkout. Other customers call the site lightweight and easy to use.
Multiple reviewers say they received booking confirmations and e-tickets quickly after purchase. Some report itinerary mistakes or cancelled bookings that forced costly rebooking. Ticket speed and accuracy differ from one transaction to the next.
Many complaints point to missing or contradictory updates about cancellations, refunds, and verification progress. Some reviewers highlight specific support agents for clear, helpful replies. Several accounts also mention broken chat tools or slow responses.
Feedback is sharply split between very positive agent-led experiences and serious operational issues. Positive reviews highlight personal assistance and savings. Negative reviews focus on failed bookings, unclear fees, and poor communication around refunds or cancellations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (29) · Sitejabber (20) · bbb.org (1) · Quotes shortened · As of: March 2026
Agent Deborah Borja made the booking process easy and excellent.
“our agent, Deborah Borja, was the BEST!!”
Heidi was responsive, secured great fares, and the trip was wonderful.
“Heidi was wonderful; always accessible and quick to respond.”
Flight cancellation had no communication and refund updates were unavailable.
“NO COMMUNICATION”
Margarette quickly helped correct a booking mistake with fast support.
“Margarette was an absolute star”
Automatic fraud verifications canceled bookings and caused higher prices without notice.
“Both of my bookings were canceled for no reason.”
Nomer helped book my flight to Asia and provided good support.
“I loved working with Nomer to get my flight booked to Asia”
Agency quoted a far higher fare difference than the airline website.
“Their fare difference quote was 2900.”
Emely responded quickly and rescheduled my ticket within the same day.
“she got back to me very quickly and answered all my questions.”
Price rose before checkout and ID/photo requests led to order cancellation.
“Raised the price last minute before checkout”
Itinerary errors forced expensive rebooking and refunds were delayed.
“Customer support is ABSENT.”
Mellan found suitable flights and helped book within my budget.
“He did an amazing job listening to what my problem was,”
Not cheaper than competitor and an unexpected $20 charge was added.
“Wasn't any cheaper than Aer Lingus”
Service was adequate but slow site and inconsistent pricing quotes.
“it's either the internet is slow and lagging”
Team, especially Jercel, was helpful, prompt, and made booking smooth.
“communicated clearly, responded promptly, and made the entire process smooth.”
Verification required sensitive documents, took two hours and price rose.
“No airlines ask you to send credit card copy and your government ID”
Mentions personal verification of student status.
“personal verofocation of studet status,”
Delayed booking caused fare increases and cancellation of reservation.
“They waited too long to book the ticket”
Jercel provided clear, personalized emails and helped complete trip plans.
“Jercel was very helpful!”
Verification requests for passports and cards felt sketchy and prevented booking.
“Not worth the hassle.”
Mellan assisted with a schedule change and provided reassuring support.
“Such a wonderful experience, especially Mellan Rivas who helped me to change the best option of my flight due to the major schedule change on my original flight by the airline.”
Website offered cheaper tickets and agent May helped with queries.
“Excellent website, cheaper ticket”
Booking isn't streamlined but customer service is excellent for doubts.
“the customer service is excellent”
Joselle handled my flight change smoothly and provided friendly service.
“She handled everything and it was a very smooth and easy process.”
Mellan was professional, prompt, and made the booking feel safe.
“Mellan Rivas helped me change my flight.”
ScholarTrip gave conflicting refund information and didn't disclose fees.
“The email says I can full refund.”
Mellan reassured and answered questions promptly for first international trip.
“Mellan was very reassuring and answered any questions I had”
Agent Criencess provided helpful customer service and made the process easy.
“Amazing customer service criencess really helped me out with any questions”
Longtime user saved nearly $1700 and praised customer service.
“We saved nearly $1700!”
Milan patiently guided me through a complicated booking process.
“Milan had a lot of patience with my complicated booking.”
Required extra verification documents but the process was smooth afterwards.
“Had to provide more documentation for verification than usual but when smooth”
Waiting for credit card approval was a bit of a hassle.
“It was a bit of a hassle waiting for my credit card to be approved.”
Bought ticket and received confirmation and e-ticket soon after purchase.
“This time I bought the ticket and received confirmation and the e-ticket soon.”
Ticket issuance took time but buying felt safe; will buy again.
“It took some time to get the ticket but it is a safe way to buy.”
Required extra documents; staff responsive but China Southern booking was problematic.
“supply additional documents such as a credit card picture and passports”
Third‑party vendor limited price transparency and disadvantaged voucher users.
“Price transparency is limited by the agent.”
Great deals but flights disappear and reappear with price changes unpredictably.
“Your flights disappear and reappear regardless of how many people are on the flight.”
Website is lightweight, powerful, easy to use and clear.
“Very lite but powerful website, easy to use and clear,”
Booking is simple; verification is tedious but adds security.
“Verification process is a bit tedious, but that's a good thing”
Confusing and delayed verification, but customer service (Rico) was helpful.
“Lots of confusion with verification process and delay in doing so.”
Promotion was worthwhile but the process is slow and chat is broken.
“the chat does not work.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
ScholarTrip is an online travel agency that sells airline tickets and booking services. Customers use its website to search fares, reserve seats, and get e-ticket confirmations. ScholarTrip takes payment and issues electronic tickets, working with airlines and third-party vendors for ticketing. Support teams help with booking changes, confirmations, and refund questions.