Reviews Analyzed
40
We Collect & Analyze Reviews
ScholarTrip
Experiences & Reviews
ScholarTrip is an online travel booking service that facilitates flight search, reservations, itinerary changes and related customer support. The platform is used by international travellers and student-focused customers for booking and managing air travel. People searching reviews usually look for feedback on booking reliability, customer service responsiveness, refund handling, and fare competitiveness.
Overview & Key Metrics
Positive Sentiment
35%
Latest Review
15d
Overall Rating
2.3
Our Analysis
🎯
Service quality
Agent support is frequently praised, yet multiple reports describe delayed bookings, canceled reservations, and mishandled itineraries.
Share of mentions
Mixed
20%
💰
Value for money
Several users report unexpected fees, fare increases or added charges after confirmation; a subset reports substantial savings on fares.
Share of mentions
Weak
10%
⚡
User experience
Booking flow and verification vary: many customers report helpful agents and smooth bookings, others report slow site or lengthy verification.
Share of mentions
Mixed
25%
🔧
Product quality
Reviews do not address product or platform feature quality directly; there is little evidence about the site’s technical reliability.
Share of mentions
Mixed
0%
📞
Communication
Numerous reviews highlight responsive, helpful agents; primary complaints are about inconsistent updates and some absent follow-up on refunds.
Share of mentions
Strong
20%
⭐
Overall experience
Experiences range from very positive (helpful staff, fare savings) to negative (refund delays, booking failures and extra charges).
Share of mentions
Mixed
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 40 verified reviews (October 2024 – October 2025).
Scholar trip messed up my flight
"Scholar trip messed up my flight itinerary not once but twice, with over a year's worth of time to plan accordingly. I was forced to pay nearly $3k at..."
Uncle Drew
Trustpilot
Oct 01, 2025
Featured for: Severe service failure; long refund delay
Mellan's Great Work
"Yesterday, I was helped by Mellan over the phone. He did an amazing job listening to what my problem was, and finding my flights that I couldn't book..."
Ava
Trustpilot
Oct 01, 2025
Featured for: Positive agent support and problem solving
Not good experience
"No airlines ask you to send credit card copy and your government ID for credit card and Passenger ID. But, this website does ask. However, I end up se..."
Mr PK
Trustpilot
Oct 01, 2025
Featured for: Privacy concerns; lengthy verification process
Scholartrip Rocks! Customer Service is AWESOME
"We have used Scholartrip for many years and find the fares to be the best. More importantly, the customer service is fantastic. Leslie was able to get..."
James Franklin Blue III
Trustpilot
Oct 01, 2025
Featured for: Long-term user; saved significant fare
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 40 reviews
All Customer Reviews
Sources: Collected.reviews (20) · Trustpilot (20) · Quotes shortened · As of: October 2025
K
Karen B.
Collected.reviews
Oct 07, 2025
Collaboration Opportunity for collected.reviews
Hi,
Just a quick check, if you can add 3 links to our client sites (in accomodation, CCTV maintenance ... co-living sectors) anywhere on your website, we’ll get your business featured on trusted media website - MirrorBrief.com, with a backlink to collected.reviews, through our journalist partner there. Interested to trade?
Best,
Karen
Collaboration Marketing Manager
U
Uncle Drew
trustpilot.com
Oct 01, 2025
Scholar trip messed up my flight
Scholar trip messed up my flight itinerary not once but twice, with over a year's worth of time to plan accordingly. I was forced to pay nearly $3k at...
A
Ava
trustpilot.com
Oct 01, 2025
Mellan's Great Work
Yesterday, I was helped by Mellan over the phone. He did an amazing job listening to what my problem was, and finding my flights that I couldn't book...
S
Sam Blasdell
trustpilot.com
Oct 01, 2025
Bogus website
Wasn't any cheaper than Aer Lingus and was a hassle to get the flight confir...
B
Buyer
trustpilot.com
Oct 01, 2025
Overall
Overall, the job is well done but I guess I only give you three stars because it's either the internet is slow and lagging or you're too busy. Also, b...
y
yoly
trustpilot.com
Oct 01, 2025
The team was really helpful!
The team was incredibly helpful, patient, and efficient in coordinating my flight booking. Especially Jercel, who communicated clearly, responded pro...
M
Mr PK
trustpilot.com
Oct 01, 2025
Not good experience
No airlines ask you to send credit card copy and your government ID for credit card and Passenger ID. But, this website does ask. However, I end up se...
S
Stewart Geisz
trustpilot.com
Oct 01, 2025
personal verofocation of studet status,
personal verofocati...
B
Beebz Gram
trustpilot.com
Oct 01, 2025
They waited too long to book the ticket…
They waited too long to book the ticket and th...
P
Paris Robinson
trustpilot.com
Oct 01, 2025
Jercel was very helpful
Jercel was very helpful! His email format on flights with prices and all the options made it very easy for me to understand what was going on. He reme...
M
M O'Malley
trustpilot.com
Oct 01, 2025
Not worth the hassle
Not worth the hassle. They wanted all kinds of verification including copies of passports and credit cards, and you had to verify small amounts sen...
P
Philip
trustpilot.com
Oct 01, 2025
Such a wonderful experience
Such a wonderful experience, especially Mellan Rivas who helped me to change the best option of my flight due to the major schedule change on my origi...
L
Lalitha Rayavarapu
trustpilot.com
Oct 01, 2025
Excellent website
Excellent website, cheaper ticket May helped me with my queries...
L
Leopoldo Zampiccoli
trustpilot.com
Oct 01, 2025
THe booking experience is never…
THe booking experience is never streamlined, but in...
H
Hanna Olvera
trustpilot.com
Oct 01, 2025
Change of flight
I needed to change my flight and Joselle was very helpful in finding the best options for me. She handled everything and it was a ver...
N
Nanjoo Hong
trustpilot.com
Oct 01, 2025
Mellan Rivas helped me change my…
Mellan Rivas helped me change my flight. He is very professional, polite, informative and prompt. He is assertive in getting the answers I want and pl...
W
Weihong Gao
trustpilot.com
Oct 01, 2025
I booked round trip from US to China
I booked round trip from US to China. The china airline canceled my trip. So I called scholarTrip. They said will email to me soon. The I received ema...
M
Mason Mitchell
trustpilot.com
Oct 01, 2025
Helpful Customer Support
This is my first time traveling out of country and Mellan was very reassuring and answered an...
K
Katie w
trustpilot.com
Oct 01, 2025
Amazing customer service criencess…
Amazing customer service criencess really helped...
J
James Franklin Blue III
trustpilot.com
Oct 01, 2025
Scholartrip Rocks! Customer Service is AWESOME
We have used Scholartrip for many years and find the fares to be the best. More importantly, the customer service is fantastic. Leslie was able to get...
Conclusion
Reviews show a divided picture: many customers praise individual agents (several mention staff by name) for attentive help and successful rebookings, while others report failures such as late bookings, added fees, and delayed refunds. If you consider ScholarTrip, document all communications, confirm cancellation and refund policies in writing, and compare final fares before payment. Positive reports often cite specific representatives and smooth issue resolution; negative reports focus on verification requests, unexpected charges, and slow follow-up. Use these concrete examples to weigh the importance of agent support versus potential process or fee risks when deciding to book.