Scholar trip messed up my flight itinerary not once but twice, with over a year's worth of time to plan accordingly. I was forced to pay nearly $3k at...
ScholarTrip
Reviews & Experiences
Reviews show a divided picture: many customers praise individual agents (several mention staff by name) for attentive help and successful rebookings, while others report failures such as late bookings, added fees, and delayed refunds. If you consider ScholarTrip, document all communications, confirm cancellation and refund policies in writing, and compare final fares before payment. Positive reports often cite specific representatives and smooth issue resolution; negative reports focus on verification requests, unexpected charges, and slow follow-up. Use these concrete examples to weigh the importance of agent support versus potential process or fee risks when deciding to book.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Jan 2024 – Feb 2026).
Mellan's Great Work - Yesterday, I was helped by Mellan over the phone. He did an amazing job listening to what my problem was, and finding my flights that I couldn't book...
Not good experience - No airlines ask you to send credit card copy and your government ID for credit card and Passenger ID. But, this website does ask. However, I end up se...
Scholartrip Rocks! Customer Service is AWESOME - We have used Scholartrip for many years and find the fares to be the best. More importantly, the customer service is fantastic. Leslie was able to get...
What reviewers often mention
Service quality
Agent support is frequently praised, yet multiple reports describe delayed bookings, canceled reservations, and mishandled itineraries.
Value for money
Several users report unexpected fees, fare increases or added charges after confirmation; a subset reports substantial savings on fares.
User experience
Booking flow and verification vary: many customers report helpful agents and smooth bookings, others report slow site or lengthy verification.
Product quality
Reviews do not address product or platform feature quality directly; there is little evidence about the site’s technical reliability.
Communication
Numerous reviews highlight responsive, helpful agents; primary complaints are about inconsistent updates and some absent follow-up on refunds.
Overall experience
Experiences range from very positive (helpful staff, fare savings) to negative (refund delays, booking failures and extra charges).
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Reviews
Sources: Trustpilot (29) · Collected.reviews (20) · Sitejabber (20) · bbb.org (1) · Quotes shortened · As of: February 2026
Great Experience!! - The whole process was easy and our agent, Deb...
Terrific customer service! - Heidi was wonderful; always accessible and quick to respond. She got us great...
NO COMMUNICATION - My daughter’s flight was canceled which was not a big deal as these things happen. The bigger deal was there was NO COMMUNICATION AT ALL on what the p...
Margarette was an absolute star in helping me change a mistake I made on booking...
I made 2 bookings through scholartrip website as they were recommended for students. Both of my bookings were canceled for no reason. I contacted thei...
Flight details Help! - I loved working with Nomer to get my flight booked to As...
Not a better deal. - My daughter is in Amsterdam and trying to change a flight to get home before holiday rush. Their fare difference quote was 2900. On the delta website...
Very responsive and helpful! - I was emailing back and forth with Emely, she got back to me very quickly and answered all my question...
Shady tactics - Raised the price last minute before checkout, and requested photos of government ID and credit card in order to compl...
Collaboration Opportunity for collected.reviews - Hi,
Just a quick check, if you can add 3 links to our client sites (in accomodation, CCTV maintenance ... co-living sectors) anywhere on your website, we’ll get your business featured on trusted media website - MirrorBrief.com, with a backlink to collected.reviews, through our journalist partner there. Interested to trade?
Best,
Karen
Collaboration Marketing Manager
Scholar trip messed up my flight itinerary not once but twice, with over a year's worth of time to plan accordingly. I was forced to pay nearly $3k at...
Mellan's Great Work - Yesterday, I was helped by Mellan over the phone. He did an amazing job listening to what my problem was, and finding my flights that I couldn't book...
Bogus website - Wasn't any cheaper than Aer Lingus and was a hassle to get the flight confir...
Overall - Overall, the job is well done but I guess I only give you three stars because it's either the internet is slow and lagging or you're too busy. Also, b...
The team was incredibly helpful, patient, and efficient in coordinating my flight booking. Especially Jercel, who communicated clearly, responded pro...
Not good experience - No airlines ask you to send credit card copy and your government ID for credit card and Passenger ID. But, this website does ask. However, I end up se...
personal verofocation of studet status, - personal verofocati...
They waited too long to book the ticket and th...
Jercel was very helpful! His email format on flights with prices and all the options made it very easy for me to understand what was going on. He reme...
Not worth the hassle. They wanted all kinds of verification including copies of passports and credit cards, and you had to verify small amounts sen...
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
About ScholarTrip
ScholarTrip is an online travel booking service that facilitates flight search, reservations, itinerary changes and related customer support. The platform is used by international travellers and student-focused customers for booking and managing air travel. People searching reviews usually look for feedback on booking reliability, customer service responsiveness, refund handling, and fare competitiveness.