Skip to content
We Collect & Analyze Reviews

ScholarTrip
Experiences & Reviews

ScholarTrip is an online travel booking service that facilitates flight search, reservations, itinerary changes and related customer support. The platform is used by international travellers and student-focused customers for booking and managing air travel. People searching reviews usually look for feedback on booking reliability, customer service responsiveness, refund handling, and fare competitiveness.

Overview & Key Metrics

Reviews Analyzed 40
Positive Sentiment 35%
Latest Review 15d
Overall Rating
2.3

Our Analysis

🎯

Service quality

Agent support is frequently praised, yet multiple reports describe delayed bookings, canceled reservations, and mishandled itineraries.

Share of mentions
20%
Mixed
💰

Value for money

Several users report unexpected fees, fare increases or added charges after confirmation; a subset reports substantial savings on fares.

Share of mentions
10%
Weak

User experience

Booking flow and verification vary: many customers report helpful agents and smooth bookings, others report slow site or lengthy verification.

Share of mentions
25%
Mixed
🔧

Product quality

Reviews do not address product or platform feature quality directly; there is little evidence about the site’s technical reliability.

Share of mentions
0%
Mixed
📞

Communication

Numerous reviews highlight responsive, helpful agents; primary complaints are about inconsistent updates and some absent follow-up on refunds.

Share of mentions
20%
Strong

Overall experience

Experiences range from very positive (helpful staff, fare savings) to negative (refund delays, booking failures and extra charges).

Share of mentions
24%
Mixed

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 40 reviews

All Customer Reviews

Sources: Collected.reviews (20) · Trustpilot (20) · Quotes shortened · As of: October 2025

K
Karen B.
Collected.reviews Oct 07, 2025

Collaboration Opportunity for collected.reviews

Hi,



Just a quick check, if you can add 3 links to our client sites (in accomodation, CCTV maintenance ... co-living sectors) anywhere on your website, we’ll get your business featured on trusted media website - MirrorBrief.com, with a backlink to collected.reviews, through our journalist partner there. Interested to trade?



Best,

Karen

Collaboration Marketing Manager

U
Uncle Drew
trustpilot.com Oct 01, 2025

Scholar trip messed up my flight

Scholar trip messed up my flight itinerary not once but twice, with over a year's worth of time to plan accordingly. I was forced to pay nearly $3k at...

A
Ava
trustpilot.com Oct 01, 2025

Mellan's Great Work

Yesterday, I was helped by Mellan over the phone. He did an amazing job listening to what my problem was, and finding my flights that I couldn't book...

S
Sam Blasdell
trustpilot.com Oct 01, 2025

Bogus website

Wasn't any cheaper than Aer Lingus and was a hassle to get the flight confir...

B
Buyer
trustpilot.com Oct 01, 2025

Overall

Overall, the job is well done but I guess I only give you three stars because it's either the internet is slow and lagging or you're too busy. Also, b...

y
yoly
trustpilot.com Oct 01, 2025

The team was really helpful!

The team was incredibly helpful, patient, and efficient in coordinating my flight booking. Especially Jercel, who communicated clearly, responded pro...

M
Mr PK
trustpilot.com Oct 01, 2025

Not good experience

No airlines ask you to send credit card copy and your government ID for credit card and Passenger ID. But, this website does ask. However, I end up se...

S
Stewart Geisz
trustpilot.com Oct 01, 2025

personal verofocation of studet status,

personal verofocati...

B
Beebz Gram
trustpilot.com Oct 01, 2025

They waited too long to book the ticket…

They waited too long to book the ticket and th...

P
Paris Robinson
trustpilot.com Oct 01, 2025

Jercel was very helpful

Jercel was very helpful! His email format on flights with prices and all the options made it very easy for me to understand what was going on. He reme...

M
M O'Malley
trustpilot.com Oct 01, 2025

Not worth the hassle

Not worth the hassle. They wanted all kinds of verification including copies of passports and credit cards, and you had to verify small amounts sen...

P
Philip
trustpilot.com Oct 01, 2025

Such a wonderful experience

Such a wonderful experience, especially Mellan Rivas who helped me to change the best option of my flight due to the major schedule change on my origi...

L
Lalitha Rayavarapu
trustpilot.com Oct 01, 2025

Excellent website

Excellent website, cheaper ticket May helped me with my queries...

L
Leopoldo Zampiccoli
trustpilot.com Oct 01, 2025

THe booking experience is never…

THe booking experience is never streamlined, but in...

H
Hanna Olvera
trustpilot.com Oct 01, 2025

Change of flight

I needed to change my flight and Joselle was very helpful in finding the best options for me. She handled everything and it was a ver...

N
Nanjoo Hong
trustpilot.com Oct 01, 2025

Mellan Rivas helped me change my…

Mellan Rivas helped me change my flight. He is very professional, polite, informative and prompt. He is assertive in getting the answers I want and pl...

W
Weihong Gao
trustpilot.com Oct 01, 2025

I booked round trip from US to China

I booked round trip from US to China. The china airline canceled my trip. So I called scholarTrip. They said will email to me soon. The I received ema...

M
Mason Mitchell
trustpilot.com Oct 01, 2025

Helpful Customer Support

This is my first time traveling out of country and Mellan was very reassuring and answered an...

K
Katie w
trustpilot.com Oct 01, 2025

Amazing customer service criencess…

Amazing customer service criencess really helped...

J
James Franklin Blue III
trustpilot.com Oct 01, 2025

Scholartrip Rocks! Customer Service is AWESOME

We have used Scholartrip for many years and find the fares to be the best. More importantly, the customer service is fantastic. Leslie was able to get...

Share Your Experience

Help other customers by sharing your experience with ScholarTrip. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Reviews show a divided picture: many customers praise individual agents (several mention staff by name) for attentive help and successful rebookings, while others report failures such as late bookings, added fees, and delayed refunds. If you consider ScholarTrip, document all communications, confirm cancellation and refund policies in writing, and compare final fares before payment. Positive reports often cite specific representatives and smooth issue resolution; negative reports focus on verification requests, unexpected charges, and slow follow-up. Use these concrete examples to weigh the importance of agent support versus potential process or fee risks when deciding to book.