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ScholarTrip
Reviews & Experiences

Reviews show a divided picture: many customers praise individual agents (several mention staff by name) for attentive help and successful rebookings, while others report failures such as late bookings, added fees, and delayed refunds. If you consider ScholarTrip, document all communications, confirm cancellation and refund policies in writing, and compare final fares before payment. Positive reports often cite specific representatives and smooth issue resolution; negative reports focus on verification requests, unexpected charges, and slow follow-up. Use these concrete examples to weigh the importance of agent support versus potential process or fee risks when deciding to book.

Overview & Key Metrics

Review count
70
Sources
trustpilot.com, Collected.reviews, sitejabber.com, bbb.org
Last updated
February 2026

What reviewers often mention

🎯

Service quality

Agent support is frequently praised, yet multiple reports describe delayed bookings, canceled reservations, and mishandled itineraries.

💰

Value for money

Several users report unexpected fees, fare increases or added charges after confirmation; a subset reports substantial savings on fares.

User experience

Booking flow and verification vary: many customers report helpful agents and smooth bookings, others report slow site or lengthy verification.

🔧

Product quality

Reviews do not address product or platform feature quality directly; there is little evidence about the site’s technical reliability.

📞

Communication

Numerous reviews highlight responsive, helpful agents; primary complaints are about inconsistent updates and some absent follow-up on refunds.

Overall experience

Experiences range from very positive (helpful staff, fare savings) to negative (refund delays, booking failures and extra charges).

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing 40 of 70 reviews

All Reviews

Sources: Trustpilot (29) · Collected.reviews (20) · Sitejabber (20) · bbb.org (1) · Quotes shortened · As of: February 2026

S
Steph Pyron
trustpilot.com Jan 16, 2026

Great Experience!! - The whole process was easy and our agent, Deb...

J
Jenn Adams
trustpilot.com Jan 13, 2026

Terrific customer service! - Heidi was wonderful; always accessible and quick to respond. She got us great...

k
kevin k
trustpilot.com Dec 26, 2025

NO COMMUNICATION - My daughter’s flight was canceled which was not a big deal as these things happen. The bigger deal was there was NO COMMUNICATION AT ALL on what the p...

B
BRENT C.
trustpilot.com Nov 30, 2025

Margarette was an absolute star in helping me change a mistake I made on booking...

z
zakaria nasri
trustpilot.com Nov 29, 2025

I made 2 bookings through scholartrip website as they were recommended for students. Both of my bookings were canceled for no reason. I contacted thei...

J
Jorge Rodriguez
trustpilot.com Nov 20, 2025

Flight details Help! - I loved working with Nomer to get my flight booked to As...

A
Alice
trustpilot.com Nov 19, 2025

Not a better deal. - My daughter is in Amsterdam and trying to change a flight to get home before holiday rush. Their fare difference quote was 2900. On the delta website...

J
Jacqueline Reda
trustpilot.com Nov 13, 2025

Very responsive and helpful! - I was emailing back and forth with Emely, she got back to me very quickly and answered all my question...

M
MX
trustpilot.com Nov 05, 2025

Shady tactics - Raised the price last minute before checkout, and requested photos of government ID and credit card in order to compl...

K
Karen B.
Collected.reviews Oct 07, 2025

Collaboration Opportunity for collected.reviews - Hi,



Just a quick check, if you can add 3 links to our client sites (in accomodation, CCTV maintenance ... co-living sectors) anywhere on your website, we’ll get your business featured on trusted media website - MirrorBrief.com, with a backlink to collected.reviews, through our journalist partner there. Interested to trade?



Best,

Karen

Collaboration Marketing Manager

U
Uncle Drew
trustpilot.com Oct 01, 2025

Scholar trip messed up my flight itinerary not once but twice, with over a year's worth of time to plan accordingly. I was forced to pay nearly $3k at...

A
Ava
trustpilot.com Oct 01, 2025

Mellan's Great Work - Yesterday, I was helped by Mellan over the phone. He did an amazing job listening to what my problem was, and finding my flights that I couldn't book...

S
Sam Blasdell
trustpilot.com Oct 01, 2025

Bogus website - Wasn't any cheaper than Aer Lingus and was a hassle to get the flight confir...

B
Buyer
trustpilot.com Oct 01, 2025

Overall - Overall, the job is well done but I guess I only give you three stars because it's either the internet is slow and lagging or you're too busy. Also, b...

y
yoly
trustpilot.com Oct 01, 2025

The team was incredibly helpful, patient, and efficient in coordinating my flight booking. Especially Jercel, who communicated clearly, responded pro...

M
Mr PK
trustpilot.com Oct 01, 2025

Not good experience - No airlines ask you to send credit card copy and your government ID for credit card and Passenger ID. But, this website does ask. However, I end up se...

S
Stewart Geisz
trustpilot.com Oct 01, 2025

personal verofocation of studet status, - personal verofocati...

B
Beebz Gram
trustpilot.com Oct 01, 2025

They waited too long to book the ticket and th...

P
Paris Robinson
trustpilot.com Oct 01, 2025

Jercel was very helpful! His email format on flights with prices and all the options made it very easy for me to understand what was going on. He reme...

M
M O'Malley
trustpilot.com Oct 01, 2025

Not worth the hassle. They wanted all kinds of verification including copies of passports and credit cards, and you had to verify small amounts sen...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.

About ScholarTrip

ScholarTrip is an online travel booking service that facilitates flight search, reservations, itinerary changes and related customer support. The platform is used by international travellers and student-focused customers for booking and managing air travel. People searching reviews usually look for feedback on booking reliability, customer service responsiveness, refund handling, and fare competitiveness.