In these reviews Trip.com is most often credited for fast, user-friendly booking and responsive customer support, including cases where agents arranged full compensation. Several reviewers highlight low prices, rewards and quick transactions, which supports value for many users. However, isolated issues appear: a few customers report app/PC sync problems, unexpected payment behavior, or incorrect luggage information on confirmations. If you use Trip.com, confirm reservation details (baggage, payment receipts) after booking and retain communications with support in case adjustment or reimbursement is needed.
Examples from available reviews (Oct 2022 – Feb 2026).
Support investigated and provided full compensation beyond requirements.
“Trip.com offered us a full compensation for the entire trip”
Mobile and PC apps not synchronized, causing reservation retrieval confusion.
“My Mobile App and PC version of Travel.com is not synchronized.”
Offers cheap flights and hotels with points and rewards.
“cheap flights and hotel cost, points and rewards.”
Purchased checked luggage but booking confirmation showed no checked baggage.
“we bought 10kg checked luggage each yet it stated on our booking confirmation we didn’t have checked luggage”
Reviewers commonly describe helpful, responsive customer support; several reports detail agents resolving complex issues and providing compensation.
A few reviewers explicitly mention low prices, points or rewards for hotels and flights; this signal is limited but positive where stated.
Most reviewers report a fast, user-friendly booking flow on web and app; a minority report sync, payment or booking confusion.
Some reviews praise correct bookings and successful baggage amendments; a small number describe inaccurate booking details about luggage.
Users report clear, timely communication and 24/7 support availability; agents are credited with follow-up and resolving itinerary problems.
Overall impressions in the sample are mainly positive, highlighting ease of booking and effective support, with a few isolated complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · bbb.org (10) · Reviews (1) · Quotes shortened · As of: February 2026
Customer care quickly resolved date issue and reassured the reviewer.
“he helped me fix the ordeal in such a reassuring and clear way”
Excellent service throughout the entire process.
“Excellent service from start to finish”
Flight was cancelled and refund has not yet been issued.
“My cancelled flight until now not yet refunded”
Very easy UX/UI; discount coupons easy to apply and privilege tier worth it.
“very easy UX/UI, easy to apply discount coupon, privilege tier is worth.”
Trip.com is the reviewer's preferred choice.
“Trip.com is my best choice always.”
Reviewer thanks Trip.com and calls experience fantastic.
“fantastic im very thank you”
Easy to find best fares and reliable quick reimbursements for cancellations.
“Easy to find the best tariff on flight bookings and hotels.”
Algorithms raise prices when buying more than two tickets, causing concern.
“the have no mercy when you buying more than 2 tickets.”
Always easy to make reservations and often cheaper.
“it was alweys easy to make Reservaion - also cheaper”
Easy to use with good discounts and pricing.
“Easy, good discounts and good price”
Easy, quick booking and competitive flight prices made reviewer very happy.
“An easy, quick booking process with competitive flight prices. Very happy”
Ticket prices from Fukuoka to Seoul are very high; requesting lower prices.
“Fukuoka to seoul ticket price is so high. Please respond with lower price tickets. Thank you!”
Reviewer is using Trip.com for the first time.
“I am using first time”
The service provided was good.
“Good service”
Reviewer notes very good prices.
“very good prices”
Reviewer had a positive experience.
“A positive experience. good”
The booking process is very easy.
“Very easy to book”
Trip.com enables easy flight booking to many destinations.
“Whenever you wanna flight, just go to Trip.com then you can fly everywhere you wish to.”
Trip.com sold a ticket for a flight that wasn't scheduled and refused reimbursement.
“we had purchased a ticket for a flight that did not exist!”
Excellent service with no problems and easy booking.
“excellent no problems at all, easy booking”
Flight changed without notice, caused costly missed connection and loss.
“My flight from Bangkok to Guangzhou was changed without any prior notification.”
Longtime user finds prices transparent and customer service responsive.
“Prices are transparent, customer service is responsive”
Company is untrustworthy and keeps customers' money regardless of reasons.
“This company is untrustworthy. Do not give your money to them.”
Unexpected baggage fees forced costly additional payments and frustration.
“paid £967 for return flight now they want over £500 again”
Trip refused full refund despite airline reimbursing them.
“Trip only sent me the Scoot vouchers which is about 30% of what we had paid.”
Company blames airlines and provides useless customer service.
“They deflect blame towards the airline if any changes occur which is bogus”
Refund rules were clearly explained and money returned promptly.
“The money came back faster than I thought.”
Paid for checked baggage but airline had no record and Trip.com delayed responses.
“I had to pay an extra USD 35 on the spot.”
Received instant notification and clear refund and rebooking options.
“Refund and rebooking options were super clear.”
Flight change forced an unsuitable schedule and Trip.com denied refund or reasonable alternatives.
“I was then told I had no other options by trip.com”
Rented car had cockroaches and repeated breakdowns; company offered only $50 credit.
“they offered to give me $50.”
Refund rules were clearly explained and money returned promptly.
“The money came back faster than I thought.”
Wide hotel selection and room descriptions matched reality.
“Room descriptions matched reality pretty well”
Incorrect return booking led to expensive change fees and rip off.
“got the exact same flight for £114 . RIP off merchants”
Payment felt secure; app explained verification and data usage.
“Payment felt secure, and the app clearly explained identity verification and data use.”
Received instant notification and clear refund and rebooking options.
“Refund and rebooking options were super clear.”
Booking was canceled yet reviewer was charged again without authorization after dispute.
“they charged me AGAIN without authorization”
Paid €25 for a Louvre ticket that would've been free.
“Just paid 25€ for a Louvre ticket that would've been free for me on the official website.”
Trip rescheduled my flight without agreement and denied refund.
“Trip.com ACCEPT the rescheduled flight on MY BEHALF????”
Trip.com provided no effective assistance, causing us to miss trip.
“Trip.com provided no effective assistance.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Trip.com is an international online travel agency and booking platform owned by Trip.com Group. The site and mobile apps let consumers search and book flights, hotels, trains, car rentals and related travel services across many countries. Trip.com provides multilingual customer support and typical OTA features such as price comparisons, rewards and booking management.