In these reviews Trip.com is most often credited for fast, user-friendly booking and responsive customer support, including cases where agents arranged full compensation. Several reviewers highlight low prices, rewards and quick transactions, which supports value for many users. However, isolated issues appear: a few customers report app/PC sync problems, unexpected payment behavior, or incorrect luggage information on confirmations. If you use Trip.com, confirm reservation details (baggage, payment receipts) after booking and retain communications with support in case adjustment or reimbursement is needed.
Examples from available reviews (Oct 2022 – Feb 2026).
Support investigated and provided full compensation beyond requirements.
“Trip.com offered us a full compensation for the entire trip”
Mobile and PC apps not synchronized, causing reservation retrieval confusion.
“My Mobile App and PC version of Travel.com is not synchronized.”
Offers cheap flights and hotels with points and rewards.
“cheap flights and hotel cost, points and rewards.”
Purchased checked luggage but booking confirmation showed no checked baggage.
“we bought 10kg checked luggage each yet it stated on our booking confirmation we didn’t have checked luggage”
Reviewers commonly describe helpful, responsive customer support; several reports detail agents resolving complex issues and providing compensation.
A few reviewers explicitly mention low prices, points or rewards for hotels and flights; this signal is limited but positive where stated.
Most reviewers report a fast, user-friendly booking flow on web and app; a minority report sync, payment or booking confusion.
Some reviews praise correct bookings and successful baggage amendments; a small number describe inaccurate booking details about luggage.
Users report clear, timely communication and 24/7 support availability; agents are credited with follow-up and resolving itinerary problems.
Overall impressions in the sample are mainly positive, highlighting ease of booking and effective support, with a few isolated complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · bbb.org (10) · Reviews (1) · Quotes shortened · As of: February 2026
Loyal user recommends Trip.com and has recommended it widely.
“I’ve literally recommended Trip.com to my whole family.”
Loyal user recommends Trip.com and has recommended it widely.
“I’ve literally recommended Trip.com to my whole family.”
Loyal user recommends Trip.com and has recommended it widely.
“I’ve literally recommended Trip.com to my whole family.”
Trip has not refunded over £2000 and delays resolution.
“they still haven't refunded us for their mistake.”
Booking and canceling trains was easy with clear refund terms.
“Canceling one was just a tap in the ‘My Bookings’ section.”
Hotel room was too loud to sleep and company didn't hold hotel accountable.
“Received a room that was too loud to sleep in.”
Poor customer support left reviewer stuck at the airport for ten hours without help.
“I got stuck in an airport for 10 hours.”
Agent helped resolve refund quickly and provided excellent customer service.
“resolving my refund quickly.”
Flexible ticket change was charged a much higher fare difference than shown online.
“the Trip.com website itself clearly showed the fare difference for the new ticket was only $29 USD.”
Could not obtain reservation confirmation and customer service couldn't resolve it.
“never got a confirmation.”
Mobile and PC apps not synchronized, causing reservation retrieval confusion.
“My Mobile App and PC version of Travel.com is not synchronized.”
Offers cheap flights and hotels with points and rewards.
“cheap flights and hotel cost, points and rewards.”
Booking process was very quick and smooth.
“Very quick and smooth booking”
Support investigated and provided full compensation beyond requirements.
“Trip.com offered us a full compensation for the entire trip”
The transaction was very fast.
“Great! very fast transaction.”
The service is user friendly.
“User friendly.”
Reviewer had a good experience with Trip.com.
“I had good experience with Trip.com Thanks”
Service was fast and helpful.
“fast and helpful”
The service is very easy to use.
“Very easy to use”
Reviewer describes the service as perfect.
“perfect !!!”
The platform is easy to use and book.
“Easy to use and book.”
The service is convenient and fast.
“Convenient and fast.”
The app is easy to use and service is excellent.
“Easy to use the app and excellent service. Great accuracy.”
Great experience but payment deducted without OTP.
“payment does not ask for any OTP”
Purchased checked luggage but booking confirmation showed no checked baggage.
“we bought 10kg checked luggage each yet it stated on our booking confirmation we didn’t have checked luggage”
Received excellent service and informations.
“Excellent service and informations”
Agent Tim helped add check-in baggage after booking, resolving frustrations.
“agent Tim manage to help me with that”
Reviewer calls Trip.com a great company.
“Great company”
Able to book a complicated multi-city trip successfully.
“Was able to book a complicated multi city trip on trip dot com! Kudos!”
Reviewer expresses love for Trip.com.
“I love trip.com”
I recently used Trip.com to book my hotel and flights for a quick weekend getaway, and I was extremely impressed with their service. Not only did they have great prices on both hotels and flights, but their customer service was top-notch.
Whenever I had a question or concern about my reservation, I could easily reach out to their 24/7 customer support team and receive prompt assistance. The representatives were friendly, knowledgeable, and patient in answering all of my inquiries.
In addition to the excellent customer service provided by Trip.com, the website itself is user-friendly and easy to navigate. Searching for flights or hotels was a breeze with clear filters and sorting options available.
Overall, I highly recommend using Trip.com for anyone looking to book affordable travel accommodations without sacrificing quality or reliable customer service. My experience with them left me feeling confident that I made the right choice in choosing this site for my trip planning needs.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Trip.com is an international online travel agency and booking platform owned by Trip.com Group. The site and mobile apps let consumers search and book flights, hotels, trains, car rentals and related travel services across many countries. Trip.com provides multilingual customer support and typical OTA features such as price comparisons, rewards and booking management.