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We Collect & Analyze Reviews

Trip.com
Experiences & Reviews

Trip.com is an international online travel agency and booking platform owned by Trip.com Group. The site and mobile apps let consumers search and book flights, hotels, trains, car rentals and related travel services across many countries. Trip.com provides multilingual customer support and typical OTA features such as price comparisons, rewards and booking management.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 100%
Latest Review 12d
Overall Rating
4.8

Our Analysis

🎯

Service quality

Reviewers commonly describe helpful, responsive customer support; several reports detail agents resolving complex issues and providing compensation.

Share of mentions
14%
Strong
💰

Value for money

A few reviewers explicitly mention low prices, points or rewards for hotels and flights; this signal is limited but positive where stated.

Share of mentions
5%
Mixed
⚡

User experience

Most reviewers report a fast, user-friendly booking flow on web and app; a minority report sync, payment or booking confusion.

Share of mentions
31%
Strong
🔧

Product quality

Some reviews praise correct bookings and successful baggage amendments; a small number describe inaccurate booking details about luggage.

Share of mentions
7%
Mixed
📞

Communication

Users report clear, timely communication and 24/7 support availability; agents are credited with follow-up and resolving itinerary problems.

Share of mentions
12%
Strong
⭐

Overall experience

Overall impressions in the sample are mainly positive, highlighting ease of booking and effective support, with a few isolated complaints.

Share of mentions
31%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

W
WON BUM LEE
trustpilot.com Oct 01, 2025

My Mobile App and PC version of…

My Mobile App and PC version of Travel.com is not synchronized. I made a Reservation for an Air ticket & Hotel reservation using my PC...

G
GRAZ
trustpilot.com Oct 01, 2025

cheap flights and hotel cost

cheap flights and hotel...

V
VUSLAT SUZUKI TATAR
trustpilot.com Oct 01, 2025

Very quick and smooth booking

...

S
Sundus Salem
trustpilot.com Oct 01, 2025

Trip.com Made Things Right

We booked a flight through Trip.com from Amman to Detroit . The airline cancelled and rescheduled the flight, but the new schedule didn’t fit our busi...

L
LOLITA B GENIO
trustpilot.com Oct 01, 2025

Great

...

L
Li yuanyuan
trustpilot.com Oct 01, 2025

User friendly.

...

A
AILEEN CHANTANAKORN
trustpilot.com Oct 01, 2025

I had good experience with Trip.com

I had good experience...

F
Flor
trustpilot.com Oct 01, 2025

fast and helpful

...

N
Ng
trustpilot.com Oct 01, 2025

Very easy to use

...

W
WICHUDA GARAHONG
trustpilot.com Oct 01, 2025

perfect !!!

...

c
customer
trustpilot.com Oct 01, 2025

Easy to use and book.

...

S
SASAKORN BUNYASITPICHAI
trustpilot.com Oct 01, 2025

Convenient and fast.

...

T
THAW ZIN
trustpilot.com Oct 01, 2025

Easy to use the app and excellent…

Easy to use the app and excel...

F
FARAN
trustpilot.com Oct 01, 2025

Great experience

Great experience, but while the payment does not ask for...

V
Vimala May
trustpilot.com Oct 01, 2025

It was a bit confusing when we bought…

It was a bit confusing when we bought the tickets on the 26th Sept, we bought 10kg checked luggage...

M
Mohamed Thowfeeq Mohamed Bishr
trustpilot.com Oct 01, 2025

Excellent service and informations

Excellent service...

J
Jeremy Chang J's Corner
trustpilot.com Oct 01, 2025

I really appreciate the assistance for…

I really appreciate the assistance for adding check-in baggage allowance for me after the booking , this is my 1st ti...

M
MORANCRUZ ANTHONY JAMES
trustpilot.com Oct 01, 2025

Great company

...

A
Abhijeet Pore
trustpilot.com Oct 01, 2025

Was able to book a complicated multi…

Was able to book a complicated mult...

W
WAMM KO KO KYAW
trustpilot.com Oct 01, 2025

I love trip.com

...

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Conclusion

In these reviews Trip.com is most often credited for fast, user-friendly booking and responsive customer support, including cases where agents arranged full compensation. Several reviewers highlight low prices, rewards and quick transactions, which supports value for many users. However, isolated issues appear: a few customers report app/PC sync problems, unexpected payment behavior, or incorrect luggage information on confirmations. If you use Trip.com, confirm reservation details (baggage, payment receipts) after booking and retain communications with support in case adjustment or reimbursement is needed.