Reviews Analyzed
21
We Collect & Analyze Reviews
TransferGo
Experiences & Reviews
TransferGo is a digital remittance service that lets customers send money internationally via a website and mobile apps. It provides online transfers to bank accounts abroad, shows exchange rates during transfers, and offers customer support through chat and in-app channels. This overview is meant to help consumers reading user reviews about TransferGo.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
23d
Overall Rating
4.6
Our Analysis
๐ฏ
Service quality
Most reviewers report fast, dependable transfers and quick resolutions; a few describe delivery delays, frozen funds, or missed deadlines.
Share of mentions
Strong
29%
๐ฐ
Value for money
Some reviewers praise good exchange rates and reasonable fees; a few say rising conversion costs made them stop using the service.
Share of mentions
Mixed
3%
โก
User experience
Users commonly call the website and mobile app easy to use and quick to set up; a small number report app failures or declined transfers.
Share of mentions
Strong
7%
๐ง
Product quality
Several reviews describe successful refunds and quick fixes, while others report downtime, verification holds and funds remaining unreleased.
Share of mentions
Weak
9%
๐
Communication
Many reviews highlight fast, helpful chat agents and named staff; a minority report slow replies, repeated requests and conflicting timelines.
Share of mentions
Strong
16%
โญ
Overall experience
Most reviewers describe long-term satisfaction and repeated use; a small group reports severe issues with verification, refunds and frozen funds.
Share of mentions
Strong
36%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 โ October 2025).
Money transfer services
"The money transfer service is unique, fast, and convenient. The registration process is straightforward, and the customer service team is very supportive. The rates are also reasonable, and with an app on my android phone, I can transact at any time, anywhere. For the last two years, I have been using their service but stopped lately due to delays and high conversion rates. At first, the money would take up to 5 days to reflect on my account. I would contact their customer service team and have the issue addressed promptly. Lately, the conversion rates have increased, and I feel I'm losing so much. I have opted to look for a company with lower rates."
Molly Sloane
Collected.reviews
Nov 17, 2021
Featured for: mentions speed, rates, app, support
Super fast
"Super fast! Professionally an..."
Yuliia Maisuradze
Trustpilot
Oct 01, 2025
Featured for: short praise: super fast transfer
Excellent customer support team
"I made a transfer on 19th September 2025 which did not deliver due to a downtime. When confirmation from the receivers bank stated transaction was not..."
asabe mustapha
Trustpilot
Oct 01, 2025
Featured for: details downtime and excellent support
Funds frozen for a week, broken promises, refund still not delivered
"I sent ยฃ4,570 to TransferGo on 22 Sept. They froze it for โverification,โ kept moving the goalposts, and gave conflicting timelines. After I provided..."
Suhail Rizvi
Trustpilot
Oct 01, 2025
Featured for: detailed complaint about frozen funds
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
C
Christian Durand
trustpilot.com
Oct 01, 2025
Lately transfer is so fast
Lately transfer is so fast that money arrive to destination before I can sen...
Y
Yuliia Maisuradze
trustpilot.com
Oct 01, 2025
Super fast
Super fast! Professionally an...
a
asabe mustapha
trustpilot.com
Oct 01, 2025
Excellent customer support team
I made a transfer on 19th September 2025 which did not deliver due to a downtime. When confirmation from the receivers bank stated transaction was not...
S
Samsonoluwasogo Akinola
trustpilot.com
Oct 01, 2025
Appreciate transfer GO for making myโฆ
Appreciate transfer GO for making my family...
N
Nicolae Suteu
trustpilot.com
Oct 01, 2025
It's almost 10 years since i startedโฆ
It's almost 10 years since i started using transfergo for sending money back...
T
THE MEHROB
trustpilot.com
Oct 01, 2025
Very good i like it ๐
I've been using this service for three years no...
O
Oliva Quijano
trustpilot.com
Oct 01, 2025
Fast and realiable
...
N
Nana Yaa Adade
trustpilot.com
Oct 01, 2025
Excellent customer service by Natalia k.
The manner of which Natalie k. explained and...
M
Mr gheorghe alb
trustpilot.com
Oct 01, 2025
Easy to use
Easy to use, straig...
D
DAWID WOZNIAK
trustpilot.com
Oct 01, 2025
Super super
...
R
Rasa Tamasauskiene
trustpilot.com
Oct 01, 2025
Fast money transfer
...
M
Metin
trustpilot.com
Oct 01, 2025
They help a lot for refunding
...
M
Marius Miezetis
trustpilot.com
Oct 01, 2025
Fast transfer
...
๏ฟฝ
ลule
trustpilot.com
Oct 01, 2025
Problem solved!!
Thank you so much for being faster than flash for real. I did bad mistake yesterday night and you guys just fixed it in the morning even if it's weeke...
S
Suhail Rizvi
trustpilot.com
Oct 01, 2025
Funds frozen for a week, broken promises, refund still not delivered
I sent ยฃ4,570 to TransferGo on 22 Sept. They froze it for โverification,โ kept moving the goalposts, and gave conflicting timelines. After I provided...
S
Sid GB
trustpilot.com
Oct 01, 2025
Always at its best
...
C
Charley onirideEjeruke
trustpilot.com
Oct 01, 2025
I love TransferGo they have fastโฆ
I love TransferGo they have fast customer res...
r
rosalie candido
trustpilot.com
Oct 01, 2025
Gintaras help me sorted out my problem
Gintaras help me sorted out my problem. He made it so smooth. I was so greatful with his kind attitude tow...
A
AT gj
trustpilot.com
Oct 01, 2025
Never use TransferGo
Never use TransferGo! Pathetic app service. I transferred money to trasferGo account for an easy transfer purpose,but my trasfer has declined ,that's...
S
Steph B
trustpilot.com
Oct 01, 2025
For the past two years I have enjoyedโฆ
For the past two years I have enjoyed good service from...
Conclusion
Reviews show a clear pattern: many customers report fast transfers, an easy-to-use app, and responsive support agents who resolve issues quickly. At the same time, a smaller but significant set of reviews describe serious problemsโfrozen funds, lengthy verification requests, delayed refunds and inconsistent timelines. If you value speed and straightforward UX, these reviews often recommend TransferGo; if you send large or time-critical amounts, consider the reported verification and refund risks. When using any service, keep documentation ready and confirm expected timelines with support before initiating high-value transfers.